Shout Out to Bella who helped set up my 7yo 1st fishing pole!…read moreShe was very friendly, accommodating and very knowledgeable with the products they are selling. My son surely enjoyed his first lesson in setting up his bait and tying special knots. He was able to do some fishing on our our trip to Sylvan Lake. She made our summer trip to the mid west a memorable one.

I tried to exchange a defective piece of merchandise that was purchased here but they won't stand…read morebehind the products they sell. Unfortunately, supporting local retail business holds no loyalty anymore. The value of bass pro is no longer what it used to be.

I had all but given up on sporting goods stores because they seem to be priced much higher than I…read morecould find online. This place seems to be the exception. I was looking for a pair of running shoes and my coworker told me to try Big 5, so I did. I have been in this store a few times now and always seem to find the things I am looking for and many of them on sale. Their bicycle equipment seems to be a bit lacking, but those things are better found in a specialty shop where they have a mechanic on staff. But for anything else this is your place.

One of the worst locations. Walked in and no one asked if I needed help finding anything. There are…read morestairs everywhere in this place. Really inconvenient for strollers or wheelchairs. They have ramps but it's all over the place. Walked up to the cashier and he didn't say one word to me. Rang up my order and the receipt paper was out. "Do you want a receipt?" "Yes please" starts messing with the new receipt paper and uses the F word in front of 3 kids because he can't get it to open. Then starts helping another guest. Says he will get to me when he is done checking them out. Even though he was helping me first? Horrible costumer service. The manager just stood there. Absolute terrible.

I wanted to say what a great job this company did for me!…read moreZach went above and beyond great customer service! They are wonderful for sporting goods! I would definitely look to buy from them in the future. Everyone should check it out! www.outandbackoutdoor.com

Very nice and large REI - prob the largest REI I have ever been to and it's pretty busy! There is…read moreparking and I don't know if you can get it for free unless you buy something to get it validated - the cashier did ask if we were there for over an hr so maybe it's free if it's a shorter amount of time. There are multiple floors here!

Visiting Denver I knew we had to visit the REI Flagship store located in downtown. This huge store…read morestands next to the South Platte River where the Cherry Creek and South Platte rivers unite in beautiful Confluence Park. Such a great location. The store itself is huge and located within the restored 1901 Denver Tramway Building. This building is all brick and just stunning to walk up to and into. They offer every type of equipment one would need for their selected sport whether it's hiking, climbing, cycling, camping, paddling, skiing, snowboarding or overall fitness. They also offer the option to rent outdoor equipment, provide a full range bike shop and ski and snowboard services. The store features a 47 foot tall climbing wall right in the middle of the floor and other unique decorations. I have never been in such a huge REI store but it was a fun experience. My husband managed to spend all his saved up gift cards (Ha! Ha!) Service was friendly and helpful from the staff. REI can always be a little on the spendy side but I always try to catch their sales. I love being a member and receiving my annual rewards. Parking is the only downer as it's only free for the first hour. After that you must pay and believe me, an hour is not enough time here. So glad we had the opportunity to stop in, shop and check out this historic location.

I happened to stop in to Sports Plus because I was just walking by. All of the off-season used ski…read moregear was 50 percent off. I needed to buy some basic skis to help my daughter learn, so this was the perfect opportunity to do just that. I got out with skis and boots for less than $200. And then I was the weird dude walking down Gaylord with skis on a 90 degree day in July. Big shout out to Kyle who was extremely helpful.

Really nice local shop. Staff is great extremely helpful. They sent me up with new skis and…read morebindings at a great cost.. highly recommended.

Kris and Vince are the nicest guys and helped me out with my set up from A through Z. I had…read morecountless questions and was very nervous about upgrading my board. They patiently walked me through everything and I walked out with a board that I am very proud of and for a great deal. I learned a lot from them and you cannot ask for a better team. Kris took me through a tour of the factory and showed me how they make their boards from start to finish. Amazing quality boards, cool designs, and great staff. I will be a frequent customer of never summer gear

I'm an intermediate rider whose put on quite a bit of weight the last two season. I just bought my…read moresecond Never Summer plank. It's 2cm longer than the first and a touch stiffer. When I received it, although it's a beaut, I was concerned I had made an error since my riding style favors a slightly smaller board than I "should" ride and this would be the longest one I've ever owned. I sent them a chat at 6:30 their time on the Saturday night before New Years. I had a live person within 10 minutes, and they contacted the marketing director. A few questions and they confirmed that I should be fine, why the new board was a good fit, and assuaged any concerns that I had about the returning it for the next size down (which they were happy to do) I had three of the best seasons ever on my first Never Summer, and am stoked to add a new one to the quiver. Taking it out in a couple of weeks and can't wait. I have a couple of other stories about how they consolidated gear orders and refunded shipping without any fuss, the socks they sent me w/o charge in one of my orders, stickers galore, etc.

A couple of days ago I went into the shoe department and had the pleasure of being helped by…read moreAntoine. He was professional and knowledgeable. In addition, he was also very personable and helpful. I really appreciated the extraordinary customer service!

Dick's Sporting Good's website mailed Me security tagged products, so I called for help. I was told…read morewhen calling Dick's Sporting Good's website's number 1-877-846-9997 that I needed to take photos and email them as evidence or travel OUT OF STATE and return in person, while I'm legally disabled and mostly bed bound. As handicapped, it was challenging to take photos and email, but sent several separate email messages through Gmail account VERIFIED as SENT. The agent said they never received the emails with photos, so would only make a note "customer is working on sending emails" as now it's MY job after paying $100 to prove I bought what I did that's already recorded Purcahse history in Dick's database, online in their website, and in email. Dick's will go chapter 11 if doesn't offer better customer service. E-commerce, retail, and warehouse staff ALL need to be more detail oriented and help customers in a more timely manner with solutions. I got accused of shoplifting from an ECOMMERCE online mailed order with a device on it. I never was inside a brick and mortar store, this is how Dick's website works, You spend $100 then can't wear what You got unless want to get arrested for alledged shoplifting.

mailed a return back to store…read more sent multiple emails, voicemail and submitted question on website - notifying vendor, and asking for updates once return was delivered. no response for over one week from first email. finally, notify vendor i disputed the credit card charge. i called him dude. he finally responds. see screenshot. i've spent over $1000 at his store, this is how he values customers! still no refund!! "Second, you don't know me.  Don't call me dude.  Third, if you really disputed a charge for a return after five days, you sir, are a f**** idiot"

I have shopped at MW Reynolds for over 15 years…read more Going to Alaska, Africa or up to the mountains they have quality products and knowledgeable people.

I visited Patagonia a few weeks ago. I was on a mission to get one of their black hole duffel bags…read more I do a lot of traveling so I felt that this duffel offered a lot. You will need to use street parking or a public parking lot such as I did. It's really not bad at all to park away from the location and get out for a nice walk to the store. You will pass other stores and businesses that perhaps catch your eye for shopping. After finishing up at Patagonia I went to Denver Market for an ice cold beverage. The store lay-out for Patagonia isn't bad. It's clean and organized. Staff aren't so helpful. There were two staff members at the front register. Why one of them couldn't be on the main floor helping customers is a mystery. When going to check out at the register one of them pretty much ignored me then caught herself moments later. Management: please improve customer relations. Don't make interactions so transactional. I walked away with what I wanted but probably should have just used another retailer or distributor to get it. I'm in no hurry to return to this location.

3.5 Fleeces.... With…read morethe advent of internet shopping any physical store appears understocked. I love one piece that Patagoina makes.....R1 full zip hoodie....they had only one color! Their website has probably 8-10. And to be honest my daughter went in to measure a carry on bag.....and than bought it from Al's Sports for $100 less. Sorry Long live physical retail....physical retail is dead...sorta

The staff are very friendly and helpful to find the exact items you are looking for that will work…read morefor you on your trip. They will give you advice if you are new and offer ideas for regulars. Will be coming back soon thanks Chelsea your best.

I had some lowlander friends coming in to town and not enough camping gear, so I rented them some…read moresleeping bags and camp chairs. Outdoor Geek was great. They fixed the order I submitted wrong and worked with me on a pick-up and drop-off date. Everything was clean and in really good shape. Plus - for making an account or signing up on their email list (check their website) you get a $10 coupon which means I got to snag some camping food for free. The store is nice and has a lot of really useful gear, especially for how small it is.