After ringing up my considerable pile of goods the cashier(s) informed me that they didn't have any…read morebags. I asked if they were sure that no bags existed anywhere in the store. They said, no. I walked out. This store lacks greatly in customer service and competent management.

SUPER rude manager, seems like she hates her life and wants to spread her negativity to others. I…read morecalled in asking if they had bike shorts in stock and she basically told me to come in and figure it out on my own. They need to work on customer service.

I wanted to say what a great job this company did for me!…read moreZach went above and beyond great customer service! They are wonderful for sporting goods! I would definitely look to buy from them in the future. Everyone should check it out! www.outandbackoutdoor.com

Writing this review for 2 different reasons: poorer service when busy but fantastic service if you…read moretalk to the right person. I visited during a very busy day looking for hiking boots for Colorado living and also Mt Kilimanjaro. Since it was so busy I was helped by someone in the shoe department who didn't quite have the knowledge to guide me to what I need. I ended up leaving with 2 pairs that I ultimately returned. Not the best but they were busy. HOWEVER, I went back on a less busy day, and Tom in the shoe department was an absolute angel. I told him what I'm looking for and he pulled 3 pairs out for me- size, weight, function that I needed. The second pair I tried fit like an absolute glove and I was in and out much faster and happier. Tom was super helpful and had the knowledge to vouch for this pair of shoes. Very happy, give that man a raise!

Love this place. Fond memories of coming here when I was younger. Took a class on camping last…read moreWednesday. It was very well done. We got to try out some of the REI equipment, like tents, sleeping bags and camping chairs and got informed on many other things you should bring when camping and proper protocol and guidelines. Yelp Elite put this on, and what a great job Matt and the team did. Astro Coffee was there caffeinating us, phenomenal coffee/drinks. All-in-all not only is REI one of my favorite places to go and just walk around and look at all of the gear, clothing etc but the classes they do are really well done. I want to get more involved with these and any guided adventures they setup.

I happened to stop in to Sports Plus because I was just walking by. All of the off-season used ski…read moregear was 50 percent off. I needed to buy some basic skis to help my daughter learn, so this was the perfect opportunity to do just that. I got out with skis and boots for less than $200. And then I was the weird dude walking down Gaylord with skis on a 90 degree day in July. Big shout out to Kyle who was extremely helpful.

Really nice local shop. Staff is great extremely helpful. They sent me up with new skis and…read morebindings at a great cost.. highly recommended.

Kris and Vince are the nicest guys and helped me out with my set up from A through Z. I had…read morecountless questions and was very nervous about upgrading my board. They patiently walked me through everything and I walked out with a board that I am very proud of and for a great deal. I learned a lot from them and you cannot ask for a better team. Kris took me through a tour of the factory and showed me how they make their boards from start to finish. Amazing quality boards, cool designs, and great staff. I will be a frequent customer of never summer gear

I'm an intermediate rider whose put on quite a bit of weight the last two season. I just bought my…read moresecond Never Summer plank. It's 2cm longer than the first and a touch stiffer. When I received it, although it's a beaut, I was concerned I had made an error since my riding style favors a slightly smaller board than I "should" ride and this would be the longest one I've ever owned. I sent them a chat at 6:30 their time on the Saturday night before New Years. I had a live person within 10 minutes, and they contacted the marketing director. A few questions and they confirmed that I should be fine, why the new board was a good fit, and assuaged any concerns that I had about the returning it for the next size down (which they were happy to do) I had three of the best seasons ever on my first Never Summer, and am stoked to add a new one to the quiver. Taking it out in a couple of weeks and can't wait. I have a couple of other stories about how they consolidated gear orders and refunded shipping without any fuss, the socks they sent me w/o charge in one of my orders, stickers galore, etc.

I will probably never order a bike through DICKS again. The process is absurd and frustrating…read more It's not that it takes 7-10 days to arrive. It's not that it takes more days to be built and that they only have a couple of builders. It's that I called to clarify the process, because the email messages were not clear. That took time. They said I'd be called when it had arrived and was ready to be built. I received a text it was "ready for pickup." I called to be SURE, because that's not what I was told would happen. The person was short with me a with frustration said, "they will call YOU." So more time, more waiting, more unnecessary confusion. 2 weeks later, I get a call that it will be ready in 2 days and that (again) they'd call. That day arrives, no call. So the following day, I call. To my surprise, the manager says to me that it's "no longer part of the system" because it's been too long. That "after 45 days" it's been removed and a refund submitted. Not only had it not been 45 days, but I had been diligent, and even treated like I was putting them out by checking in so much. I was incredibly frustrated with the manager and expressed that this was an error in THEIR SYSTEM they needed to address. She didn't want to hear me and continued speaking to me as if it was ME who wasn't there when I should be. She held it for me "as a curtesy" as if she was doing me a favor. Then on top of it, when I got the bike home, I realized one of the air caps wasn't there. A small issue, but still the icing on the cake after almost a month of back and forth. There is clearly a disconnect happening in this process, and the last thing most people will want to do is spend hundreds up to over a grand on a bike to deal with this type of nonsense.

A couple of days ago I went into the shoe department and had the pleasure of being helped by…read moreAntoine. He was professional and knowledgeable. In addition, he was also very personable and helpful. I really appreciated the extraordinary customer service!

mailed a return back to store…read more sent multiple emails, voicemail and submitted question on website - notifying vendor, and asking for updates once return was delivered. no response for over one week from first email. finally, notify vendor i disputed the credit card charge. i called him dude. he finally responds. see screenshot. i've spent over $1000 at his store, this is how he values customers! still no refund!! "Second, you don't know me.  Don't call me dude.  Third, if you really disputed a charge for a return after five days, you sir, are a f**** idiot"

I have shopped at MW Reynolds for over 15 years…read more Going to Alaska, Africa or up to the mountains they have quality products and knowledgeable people.

Great store! Love their commitment to conservation and great customer service. Stopped in to check…read moreout the winter sale, there's some good deals.

I visited Patagonia a few weeks ago. I was on a mission to get one of their black hole duffel bags…read more I do a lot of traveling so I felt that this duffel offered a lot. You will need to use street parking or a public parking lot such as I did. It's really not bad at all to park away from the location and get out for a nice walk to the store. You will pass other stores and businesses that perhaps catch your eye for shopping. After finishing up at Patagonia I went to Denver Market for an ice cold beverage. The store lay-out for Patagonia isn't bad. It's clean and organized. Staff aren't so helpful. There were two staff members at the front register. Why one of them couldn't be on the main floor helping customers is a mystery. When going to check out at the register one of them pretty much ignored me then caught herself moments later. Management: please improve customer relations. Don't make interactions so transactional. I walked away with what I wanted but probably should have just used another retailer or distributor to get it. I'm in no hurry to return to this location.