Writing this review for 2 different reasons: poorer service when busy but fantastic service if you…read moretalk to the right person. I visited during a very busy day looking for hiking boots for Colorado living and also Mt Kilimanjaro. Since it was so busy I was helped by someone in the shoe department who didn't quite have the knowledge to guide me to what I need. I ended up leaving with 2 pairs that I ultimately returned. Not the best but they were busy. HOWEVER, I went back on a less busy day, and Tom in the shoe department was an absolute angel. I told him what I'm looking for and he pulled 3 pairs out for me- size, weight, function that I needed. The second pair I tried fit like an absolute glove and I was in and out much faster and happier. Tom was super helpful and had the knowledge to vouch for this pair of shoes. Very happy, give that man a raise!

Visiting Denver I knew we had to visit the REI Flagship store located in downtown. This huge store…read morestands next to the South Platte River where the Cherry Creek and South Platte rivers unite in beautiful Confluence Park. Such a great location. The store itself is huge and located within the restored 1901 Denver Tramway Building. This building is all brick and just stunning to walk up to and into. They offer every type of equipment one would need for their selected sport whether it's hiking, climbing, cycling, camping, paddling, skiing, snowboarding or overall fitness. They also offer the option to rent outdoor equipment, provide a full range bike shop and ski and snowboard services. The store features a 47 foot tall climbing wall right in the middle of the floor and other unique decorations. I have never been in such a huge REI store but it was a fun experience. My husband managed to spend all his saved up gift cards (Ha! Ha!) Service was friendly and helpful from the staff. REI can always be a little on the spendy side but I always try to catch their sales. I love being a member and receiving my annual rewards. Parking is the only downer as it's only free for the first hour. After that you must pay and believe me, an hour is not enough time here. So glad we had the opportunity to stop in, shop and check out this historic location.

TAKES A LOT OF EFFORT TO FIND BARGAINS HERE…read more We were told that Wilderness Exchange Unlimited is the place to come when you find REI too expensive. Wilderness Exchange is across the street from the flagship REI megastore. Park in the large lot (first hour free) next to Wilderness Exchange. We always enjoy hunting for bargains but it was not fun going through the mostly meh merchandise here. Hiking wear was still expensive even with tags showing markdowns of 25-50% off. We found the choices for women's clothing limited and less appealing (ugly colors and zero style) than the men's clothing. Plus secondhand clothing was mixed in with unworn merchandise. As for camping and hiking gear, it's hit or miss. Gear is expensive here even if it is marked down. If you are a hiking or camping newbie, bring a friend who can advise you about brands, quality and prices plus do some comparison shopping at REI. Confirm Wilderness Exchange's limited return and warranty policy.

Andy is awesome and was super helpful all around! Super knowledgeable and was passionate about it!read more

Mountainsmith has the most spectacular service. They stand solidly behind their products, and are…read moreincredibly responsive in the service department. I highly recommend their products and impeccable service! I will not buy hiking poles from any other company. Ramona Bouzard Rockbridge Baths, VA

Awesome company; awesome products and even more awesome customer service! I had a problem with the…read morelining in one of their bags 6 YEARS ago, but had forgotten about their warranty. EBags referred me to them directly, and they went above and beyond to make everything right! I'm ordering the trekking sticks next!

Best outdoor store in Estes Park by far. There are a lot of similar shops in Estes Park but none of…read morethem have the quality products sold here. North Face, Patagonia, Tilley, Columbia etc. No cheap iron on T-shirts or junk souvenirs here. Knowledgeable and great customer service. I could have spent a lot more time here but my wife dragged me out! And the prices are reasonable for a high end store in a small outlying community. You should definitely make this one of your stops while In town, I will definitely be back on my next visit to Estes Park!

My wife and I went to Outdoor World today, looking for hiking poles. After our first hike in RMNP…read moreyesterday, we decided we needed them. We were assisted by a young man named Evan, who was extremely helpful. He answered our questions, gave us great information that novices like us wouldn't have even thought of, and helped us adjust the poles to our height. In an age where customer service is often lacking, we found a true professional. If I was starting a business tomorrow, I would try to hire Evan.

Stumbled upon here after dinner this past weekend. Joe and James were amazing. Their entire staff…read moreis great honestly. Ended up buying some sneakers that were on sale. Definitely a must stop while your in Golden. Love supporting local business, will be back for sure!

Store always has a great selection. Staff is always friendly and helpful. We never miss a chance to…read morestop in when we're in town!

I don't get the chance to visit many 'mountaineering' shops anymore for one reason... I've got a…read moreton of very high quality gear that has lasted me for many years but when I need something, like a recent pair of SCARPA boots, I visit Bent Gate. For many of us climbers, we used to have similar shops from yesteryear, Holubar, Frostline, Boulder Mountaineer, the 'old school' REI and the vintage Neptune Mountaineering, these shops had high quality gear that lasted the test of time and wear. Nowadays, fashion rather than function seems to be the selection at 'outdoor' shops. Ok... there's Bent Gate that still carries higher quality gear for folks who like to 'get at it'. Sure, you get what you pay for but the stuff does what it's supposed to do albeit at a price point a little higher than average. However, if you ever needed gear that will not fail, buy the better stuff for in the long run, you'll not only come out ahead but it might save your life. Bent Gate is such a company that strives for selling better gear... period!

If you're looking for climbing ,skiing , and outer wear , the store has it. Is it cheap no ! But…read morenone of the high quality gear is. They have good prices . And they are knowledgeable and helpful. They can give you guidance in the right direction, if you're not sure ask for help. There good.

The concept at Feral is pretty cool. As a smaller outdoor shop, Feral sells both new and gently…read moreused clothing as well as hiking and camping gear. Though modest in quantity, I did appreciate finding a few items for doggies including trail booties (how cute!). Honestly, I felt that the gear selection seemed limited, mostly on part for biking equipment and accessories. Feral carries a few multi-use items like sunglasses, hydration packs, and headlamps, but other than that, nothing else. The store also lacks in service. There were three young ladies working at the front of the store, chatting amongst themselves. Not one customer was greeted when (we) walked in and checking out felt like an inconvenience to the staff. Prices here on new gear is a bit on the higher side in comparison so it's worth it to shop around (online).

Great array of used snow apparel. Lots of name brand, good quality, and fair prices. Fitting rooms…read moreto try on apparel. Have a lot of brand new gear as well. Staff is super friendly and there to assist. Very nice store and great location.

I'm giving them a five star review for kicking out the douche nozzle and his son that refused to…read moreware masks. Daniel and Rachel S Good. Luck.

Great, helpful staff. They were pretty busy when we visited, but attentive to our needs. My son got…read moresunglasses and they were patient and helpfully made suggestions. I got a belt and they made sure it was the correct size. We picked up several more items during our visit to Grand Lake. We'll be sure to visit them each time.

Great store with wide variety. Tommy is very knowledgeable and goes above and beyond for his…read moreclients. Can't wait to come back and visit the store again. Can't recommend highly enough.

Love this place. Great supply of just about anything you want or need, and a spectacular collection…read moreof flies. Prices are in line with the big places in Denver. Most prices on sporting goods are fixed anyway. They give locals a discount, which means that on a lot of things, it is the best price you will find anywhere.

PROS: this is a very nice APPAREL shop for fans. Located in a nice area this place is tan by…read morefriendly employees who ask if you need help. They have a nice selection of merchandise and prices are correct CONS: the parking is an issue since there's no such thing around that area and they also don't have autographs which would really pull a memorabilia place together OVERALL: if you're walking the street and don't care about autographs this is the place to go. They have all kinds of apparel for you to choose

UPDATE: after sharing my experience I was contacted directly by the Sportsfan's owner, Derek, who…read morewent above and beyond to remedy the situation. It was his personal priority to make sure my family trip to Denver was left without a blemish, and his effort not only achieved that but also left me with a surprisingly sincere and unique exchange that I've not experience before with retail service. Derek didn't have to reach out, nor did he have to offer help, but it's evident in his actions that he cares about his company from the top down, and that's a quality I think is very valuable. I'll also add that Kurt, the store manager, was poised during the dilemma, never passing the buck on the inventory error. I would say he really enjoys making people happy, even when he has to deal with flies in the ointment, on occasion. You can call me a fan of Sportsfan. --------------------------------- (For posterity, I've left the previous post in reference) Had a great first impression of the store, thought the service was friendly and accommodating. Came to Denver on a trip to see my first Broncos home game and wanted to commemorate the incredible win with a souvenir. My dad and brother and I had looked up and down 16th St a few days for the right item, and I thought I had found it in a light vintage hoodie. The employee allowed me to try it on with multiple sizes and determined the best fit was the large. Then it got tricky. Walking to the front register an employee stopped and told me that the hoodie wasn't actually for sale because it had been sold yesterday and somehow didn't end up in the bag of the person who bought it. But yet, it was still hanging up, with price tag and all, in the middle of a rack. He told me it wasn't available at any other location so it basically didn't exist. He couldn't explain how or why it was still on the sales floor, apologized for the mistake, but did not extend any other concessions for the store's error besides saying "it was a crazy day yesterday, and the person who bought it is coming to get it". I don't live in Denver so I cannot return when it is restocked. Call it sincerely bad timing, but regardless, this was the first time I've picked something off a rack and then been told that what I have in my hand doesn't exist and I have to give it back. Hope it doesn't happen to the next customer.