I never write reviews as I really would like to understand people's perspective before writing reviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed. read more

Auto repair in Kaneohe, Oahu, Hawaii... My coworker would rave about Lloyd at Kaneohe Auto Care. I should have taken her advice earlier. After dealing with mediocre service at another Auto repair center, I'm switching to Kaneohe Auto Care because of the friendly, honest, efficient service! I brought my car to be repaired without an appointment (because it was an emergency) and got a call in the afternoon - saying that my car was done! Thank you so much, Ricky (new owner), for being prompt and dependable! Thanks for squeezing me in! read more

Kaneohe Auto Care - Storefront - Auto Repair Near Me - Kaneohe, Hawaii

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Lex Brodie Kaneohe is excellent in that they care about Customer Service, honest , quality work and Customer's finances and time ( schedules). Manager Brooke ALWAYS takes care and she and Mechanics is / are the reason(s) my family and I go to Lex Brodie Kaneohe. Mahalo Brooke. read more

Small shop in Kaneohe with BIG customer service. Went there recently for a missing fog light . They didn't have it on hand but let me know once they receive it they'll give me a call back not even a week and they got it in. Arrived at the shop and less than 15 minutes I was out of there. Mahalo Kaneohe Auto Care for your awesome service read more

I've been coming to Ricky's shop for years. He's very honest and trust worthy. He won't up charge you and tell you something needs to be fixed or replaced if it doesn't need to be! read more

Kaneohe Auto Care - Been bringing my toys here for years! Ricky and his team are the only shop I trust working on my toys! - Auto Repair Near Me - Kaneohe, Hawaii

Rick and the Team are the BEST. They are always professional, friendly and qualified in helping resolve our cars issues. Mahalo!!!

Excellent service at an affordable price! I truly appreciated Ricky's honesty, knowledge and friendliness. I will most definitely take my truck there if/when I need to again. Much Mahalo Ricky and staff! read more

Honest, Expert, and Lifesaving Service! Long overdue review I can't say enough good things about Kaneohe Auto Care. I've been to many mechanics over the years, but none have impressed me with their honesty and expertise as much as the team here, led by owner Ricky. My air conditioning system was on the fritz, and I was bracing myself for a full system replacement. Another shop had already quoted me a price for a complete overhaul. However, the staff at Kaneohe Auto Care took the time to diagnose the problem properly. They discovered that only a single, inexpensive part was broken. They fixed it quickly and saved me in multiple thousands, of dollars. The real testament to their integrity came with a much more serious issue. Another mechanic told me I needed a new engine, a terrifying and costly prospect. When I brought my car to Ricky's shop, they again performed a thorough and honest inspection. They identified the actual problem--a few specific components that could be replaced, saving the engine entirely. They fixed my car and saved me from a massive, unnecessary expense. The staff is not only knowledgeable but also incredibly friendly. They clearly communicated what needed to be done, set realistic expectations, and kept me informed every step of the way. If you're looking for an honest mechanic who truly cares about their customers, look no further than Kaneohe Auto Care. read more

Extremely friendly and professional, the girls that work the front desk are always very helpful. They have a great attitude every time I go, Ricky is honest, great mechanic best in Kaneohe. read more

Well, Ricky did it again!!! Took my car in on Monday morning with starting problems. Even when it didn't want to start, everything else worked, the radio, door locks and windows. I thought STARTER, but no. Lucky me it was only the battery which was replaced, didn't take very long and I was back on the road. It's the absolutely the BEST SHOP ON THE ROCK!! Mahalo read more

This place was pretty awesome! Local . Efficient and pretty quick for appointment and service. Pretty impressive. I got new spark plugs and engine coils. Ready by noon. Only thing is there's two different signs and I wasted two lift rides because I put "auto care kaneohe" instead of "kaneohe auto care" and there signs are inconsistent. But vibes were good, rates were good and speed was good. read more

Kaneohe Auto Care - Auto Repair Near Me - Kaneohe, Hawaii

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So grateful my daughter recommended Kaneohe Auto Care! Helpful, good customer service, fast and completely confident with their service.

Ricky is the man. He's an honest mechanic. Been going for years even though I live far away.

My car was running great but I needed a well check cause it's been a year since its been serviced...oil change tire rotation air conditioner service all that stuff... I got an appointment right away came in and got taken care of immediately with a Ricky suggested I get new battery. It was five years old so I did and lo and behold when I picked up my car my radio was working and it hadn't been for about eight months and I didn't know why!!! yay thank you Ricky I was super surprised and super happy you made my day!!! read more

Been going here for years, ever since Lloyd owned it. Now with Ricky owning it, the business grew and the same quality, honest service Lloyd provided. read more

Let me save you the time and the mostly money, find a different auto repair shop. Very very overpriced and how can you be an auto repair shop and not actually repair anything?? If you aren't super knowledgeable about cars/ what needs to be fixed, DO NOT take your car here. They WILL take advantage of your money, and the kicker, they won't even have fixed the actual problem. I've had to take and get my car towed here 4 times in the last 3 months. Not only were the problema only temporarily fixed but within days of getting it back, there would be yet another bigger issue. Every. Single. Time. This place wasted my money, wasted my time, and destroyed my engine. I would zero star this place if I could. read more

I TOOK A LONG TIME WRITING THIS BECAUSE I WAS SO SAD TO DO IT. Gone downhill since they expanded; replaced my distributor twice in 2 years? Not OEM parts. Charged me 2x what O'Reilly's quoted for the part. Broke off my hood hinge and the rusted bolt was left behind; Ricky promised to pull it but when I returned FOR that he said, quote, "No, I can't do that." They WERE really EXCELLENT but last timing belt work I took to the dealer as they gave a better deal with all genuine Honda parts and replacing ALL belts removed during the job. Ricky's was 80.00 less with no belts replaced and not genuine Honda parts. NO. Sorry Ricky, but the expansion and less quality work etc and not keeping your promise to help fix the hood by pulling the stuck bolt added up: cost you a long loyal customer. Aloha read more

If I keep getting the same quality in service I'll be a forever customer the lady and the mechanic that helped me were very nice and easy to talked too. read more

Very friendly staff and great service. Knew right away what was wrong with my AC and got my car back to me the same day!

Great service, friendly, courteous team, reasonable price. during service, they discovered a failing wheel bearing while checking the ABS light. Checked with me, got on it, and repaired it same day. read more

Ricky and his team at Kaneohe Auto has consistently provided exceptional customer service each time I take my 16-yr old car there. My family also brings their cars here because we all know the prices are fair and the service is top-level each time. Joelle in the office is super friendly and so helpful and patient. I hope Kaneohe Auto sticks around for years and years...or at least until I can afford a new car, but then I'll bring that one here too. LOL! Mahalo to Rick and his team for serving our Kane'ohe community with integrity and smiles. read more

So close to home and fast friendly service. Fast meaning not having to wait HOURS. Here for safety check and its first come, first serve and CASH ONLY for safety checks. Safety checks start at 9am; all other business at 8am. Downside is the limited parking. No worries. Its Kane'ohe, stay in your car till you are told to move. read more

Kaneohe Auto Care - Auto Repair Near Me - Kaneohe, Hawaii

Excellent customer service! Quality work at a good price! Right in the heart of Kāne'ohe. Local run business by solid locals. True life saver. Mahalo e KAC!! read more

They are dishonest. I don't mind being charged for extra services as long as they fix the issue. I brought my van in because the A/C stopped blowing cold air. Was told by the mechanic there was a leak and they were going to replace the compressor as well as deal with the leak. (I know they were upcharging me for unnecessary work but I just wanted it taken care of). Fast forward one month later and the A/C doesn't work again. I take it back to Kaneohe Auto Care to give them the chance to make it right and they say there's a leak and they are going to charge me because it's not covered under warranty. I guess their warranty doesn't cover doing shoddy work (or not doing the work in the first place). Look at the other review of this place by Daniel P. They're scamming their customers by doing unnecessary work and have the audacity to ask for more money if you want them to fix their mistake. Take your business elsewhere! read more

Nice. Honest. Good, quality work. Appreciate that they are trustworthy and do their best to accommodate..

No appointment! Walked in for a safety check and didn't wait ! Was such an easy process! Highly recommended!

Here me out here: I know what you're thinking, "This place has great reviews. What could possibly be the problem? Probably just a disgruntled/unlucky customer. Maybe. But no. Shops like this operate off how easy it is to fool people and make them think they've gotten good work and a good deal. For context, I'm an ASE master technician. My sister needed work on her car but I was off island so she took it to this shop. When I got home and saw her bills I almost exploded with anger. I'll walk you through them so you know what to watch out for from automotive shops. The #1 reason people get ripped of is because they don't know the right questions to ask. First a note about parts: The standard mark-up on parts from an auto shop is anywhere from 25%-200%. In my sisters case she paid $1600 in parts that could have been purchased directly from part stores for about $600. That's no joke. $1000 just in parts mark up. If you're at a shop and you ask them why the part they're charging you for is so much more expensive than the same part from an auto store or Amazon they'll say something like, "We use only original parts from the manufacturer." This may or may not be true (frequently it's not true). But if you say, "well can I buy a part offline and have you put it in?" They'll say no. They'll say they only use more expensive parts because of the warranty. The problem is that most aftermarket parts you get from Oreilleys or Autozone have the same or similar warranty to the ones they're installing. What else is true? The parts from the "Original manufacturer" are typically from the exact same Chinese/Mexican factory from where the aftermarket parts are from. Mark up on parts is part of the auto shop business model like it or not. A good idea when looking for a shop to do a repair is call around to smaller shops first and find one that is willing to put in an aftermarket part. Labor: The interesting thing when you look at my sisters receipt is that the labor charges aren't unreasonable. Of all the things they did only one labor charge looks absurd. They charged her $130 labor to replace a resistor. (a $15 part from Autozone they charged her $150 for) This resistor is a little plug with two screws that takes less than 15min to replace. That charge was outrageous but nothing else looks too high. So what's the problem? She went in with the complaint that her AC wasn't getting cold enough, their solution? Replace almost every component of the AC system. You don't have to be a seasoned mechanic to wonder "what's the likelihood that every part of the ac system failed all at once?" So this is the "con" that shops run, they tell you that you need a laundry list of work done, they make a lot of money on those extra parts they're selling you and then they charge you what looks like fair labor rates on work that didn't need to be done and at the end of the day who knows if it was really done at all? Who's looking under the dash to check that the resistor really is new? The real kicker is that all that work didn't even fix her AC. She had a small leak from the back of the car which could have been the problem from the very beginning. So when you go to a shop here's the question to ask: "How did you determine that ____ was the problem?" Follow up with, "Can you show me?" Then when they're showing you take a video and send it to some people who you know who know even a remote thing or two about mechanics and ask for their advice. read more

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My Prius malfunction light was on despite I tightened the gas cap. Windward Servco quoted me $125 something for just a diagnostic with a few days after appointment. I took to Kaneohe Autocrat as recommended by my husband, they reset the light right there for me without charging anything. I want to say a great Mahalo to Kaneohe Auto Care for being so graceful! read more

I get a coupon everytime I get service done at windward Honda and get a coupon for a car wash here. They are always efficient, polite and the price is right if you pay or not. I like that, as a customer they don't make you feel bad if you aren't spending the money. I also like that they offer packages like a menu, wash, vacuum, tire treatment, etc or multi package for 10 washes etc. It gets 4 stars because during Covd, there is no place to sit or stand while they work on your car so I'll do a review next year and update if things change. read more

Excellent auto repair experience in all regards. Customer service during intake was very friendly and supportive. Vehicle drop off and communications of required repairs went smoothly and professionally. The work was completed in a timely manner and pricing was fair. Ricky and his team did an outstanding job and I could feel the team support in all aspects of the auto repair service on my truck. This is in stark contract to how many of the corporate repair companies treat their customers. I had a horrible customer service experience at Goodyear in town, and decided to take my truck to Kaneohe auto care on the referral from a friend. Kaneohe auto care exceeded all of my expectations and I will use this repair shop exclusively from now on! 5 star service. Well done Kaneohe Auto Care team! read more

Excellent! Came here for a safety check. It was fast I was shocked. You can tell there is great customer service and they know what they are doing! 5/5 stars! I highly recommend. read more

26.18 for a safety check here. Less than 20 minutes from start to finish! Perfect for those in a rush! Call to make an appointment or stop by the shop located on Kahuhipa Street in Kaneohe. read more

Went for a safety check & when I was going to the office. I was greeted with rudeness from the start. Never going back to this shop. I'm just surprised they have 5 stars. Took my business to Lex brodies. 5 stars I highly suggest you go there it's across the street. You're welcome. read more

I don't like to do reviews but there are times I do when I receive quality work done and great customer service from businesses. So here we go... Our good friend recommended Kaneohe AutoCare so I decided to try them. As a first time customer I was pleased with their friendliness and customer service. I arrived there a little early so while I was waiting I noticed how clean the shop was and that each employee was on time and went straight to work...like a fine tuned engine, no pun intended . I believe the estimate that I received was fair and the final cost was less after getting the first time customer/repair discount (Yelp Check-In offer). And, I liked that I didn't have to drive over the mountain to fix my car which saved me time and gas . Of course having a 12 month/12,000 mile warranty is also great. Mahalo Kaneohe AutoCare for fixing my AC at a reasonable cost because I know it would've cost more at the dealership. Just like our friend who has been using your services over the years, I think you've just gained another regular customer. Mahalo Nui Loa . read more

I had appt on Friday, they took me in earlier during that week. Took me right in. Super fast and efficient! Very pleasant customer service! Highly recommended! Thank you. Will be back next year. read more

I just paid to get my oil leak fixed. It's expensive too. $950. When I got closer to home, my car was smoking from a lot of oil leak. They did not fix the problem. Now I have to come back and get my car towed there. read more

In & out in a flash! Family oriented & Fair prices!. Thank you for taking care of my kids & I, my go to auto repair shop. read more

I have been taking my cars to Ricky at Kaneohe Auto Care for 10 years now. They are my trusted family mechanic that goes above and beyond to make sure that their customers are cared for. My car is 19 years old, and the only reason that I feel comfortable driving such an old car is that I know when something goes wrong, they can fix it! They are honest, efficient, and affordable and I wouldn't take my car anywhere but here! Mahalo to the entire team at Kaneohe Auto Care! read more

Had to get my car towed and took it to Kaneohe auto care to get fixed! My Corolla wouldn't start and needed a new starter. Ricky and his crew here helped me out really fast and got the job done! They're very professional and fast! Highly recommend their services! I'll be going to them for all my car needs in the future read more

KAC does Great work, has great customer service, is honest & affordable. Really glad we found them! Five stars!