1. Eagle Machine

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    Chicago, IL

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    Eagle Machine

    3.0 (5 reviews)

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    Motoworks Chicago

    Motoworks Chicago

    3.8
    (206 reviews)

    I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

    I previously left a high review as a client who not only purchased a motorcycle from them, but used…read morethem for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity.

    Village Cycle Center

    Village Cycle Center

    4.1
    (480 reviews)
    $$

    I have to give a shout out to the village cycle center…read more I've been getting increasingly into cycling over the last couple years as it seems to be the only kind of fitness that doesn't absolutely wreck my body. And at the end of last season I decided it was time to upgrade the fx3 (which I also got from VCC during covid). Now for the last 8 months I've been browsing trek.com, specialized.com, reddit, facebook marketplace, etc., trying to get a sense of what I want. I'll say considering most bike manufacturers have a large range of bikes for each model, the marketing folks then don't do a particularly great job explaining the differences. Enter VCC. I stopped by because I wanted to know if I was 56 or 58cm, with a plan to go buy used in the approximate $2000 range. My man Tim spent maybe 2-3 hours with me walking me through the entire range of trek road bikes, teaching me the differences among the gearsets, alloys used in the frames, the brakes, etc. It really made me confident in terms of zeroing in on the bike that would fit my needs. And it just so happened they had a prior year model at a price that was close-ish to my original budget (lol). Walked home with a new Domane SL5, and now something like 6 weeks and 500+ miles later I'm a pretty happy camper.

    I've been to Village Cycle many times to buy accessories and a bike. This review is for a recent…read morebasic tune up. It was a bit pricey but they did a fantastic job. Gears are back to shifting smoothly and they cleaned it well so it is like new. They even added new tape to the handlebars. Very happy with the service and will continue coming back! Once they previously helped me install some pedals I bought there for free. Just above and beyond what you get at other local bike shops I've been to sometimes.

    Eagle Machine - motorcyclerepair - Updated July 2026

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