I'm a first-time motorcycle buyer and I had a great experience with Chicago MotorWorks. The purchase was quick, straightforward, and stress-free. I bought a 2023 Triumph Scrambler 1200 XE Chrome Edition, and they made the whole process feel easy from start to finish. Huge shoutout to Bob--he was incredible with communication, answered all my questions, and kept me updated the entire time, especially with shipping and delivery timing. Everything happened exactly how they said it would, and I felt taken care of the whole way through. If you're looking for a smooth buying experience and people who actually follow through, I definitely recommend Chicago MotorWorks. Thanks Guys the bike landed safe and sound on time all the way to Cali read more

Motoworks Chicago - I bought this 2023 Triumph Scrambler 1200xe. My first bike and I can't stay of it. - Motorcycle Dealers Near Me - Chicago, Illinois

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I would have given 5 stars every time over the past 20 years , up until now. I purchased two Piaggio MP3's new in 2007. Brought them in over the years for upkeep. Today, Rex told me they only service bikes still under warranty. Huge problem. Motoworks won't even change the tires. The buying experience was awesome with Motoworks, but if you need servicing on what they sell to you, then beware....and you know you will always need servicing. read more

I previously left a high review as a client who not only purchased a motorcycle from them, but used them for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity. read more

Motoworks Chicago - Scratch - Motorcycle Dealers Near Me - Chicago, Illinois

There is racism and discriminatory treatment at this establishment. DO NOT GO if you are a minority, or if you just look young. I recommend dressing up as someone who's broke so you'll see the true colors of the people who work here. I came here to look at the Justin Bieber Vespa. I was enticed with the good reviews of the establishment and the prices that they have on the website. The saleslady Ms. A, was very helpful and showed me the bike and discussed different options and colors. I was asking for an itemized out the door price breakdown for the bike, and got yelled at by another blonde saleslady with a buzzcut in the middle of the salesfloor with all the customers looking around! The blonde saleslady with the buzzcut was discriminatory because she told me that I looked like a teenager, and mind you I am 32 years old! I was going to pay FULL in cash but I am taking my business somewhere else. The general manager of the establishment was also nice and helpful, but if I were you I'd go somewhere else. read more

Very friendly and personable folk, amazing deal On a BMW 1000RR. Marsha is easy on the eyes too. ;) read more

Reached out on Saturday for a little more information on a specific bike they had listed on Cycle Trader. Received a text back on Tuesday, asking if anyone had assisted me. I replied with a no, and asked a few questions about the bike, Stock# S00128U. I was asking about what appears to be damage to the bike and wanting more information, when I got a reply that they aren't a Suzuki dealer, and I need to take my Hayabusa elsewhere to be looked at. I'm looking to buy a Hayabusa and was inquiring about the 2022 Hayabusa with the above stock number. Might want to make sure your employees are up to date on your stock before they treat someone like that. Your employee is definitely not too bright that sent me text messages. I'll look elsewhere and you can hang on to that bike forever for all I care. read more

Sales is great, events are a bonus, but service leaves something left to be desired. I purchased a Super Meteor 650 And I was very much satisfied with the selection they had available, and the ease of the transaction. They even delivered the bike to me after purchase, which was great. They offered me the winners circle package of service for 2 years, which I signed up for. That has not been so great. Each time I want service, it has taken about 3 weeks total. I remember the sales rep introduced me to the service department and was joking about how they were drunk all the time. I thought it was a weird joke, but maybe it wasn't a joke? So I recommend them for sales, but not for service. read more

Was excited to buy a new Vespa for a good price. I found one on their website that looked good, so I contacted them for a test ride the next day using the online form (before working hours). I immediately got a reply from their email account saying that someone would be in touch with me soon. Mid-afternoon, I decided to call to follow up. They didn't pick up the phone, so I left a message asking them to call me back. They never did. My feeling is that if you're too busy on the day I requested, you call and make other arrangements. Clearly I was seriously interested, as I had reached out to them 2x. Unprofessional. read more

Came in to see a motorcycle , Nina was awesome , fun person to talk too , No pressure , beautiful bike at a fair price . Help me load it up . Sweet looking building inside . Overall experience was great from greeting to end. read more

Motoworks Chicago - Motorcycle Dealers Near Me - Chicago, Illinois

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I just bought a 2013 Ducati Diavel from this place, my second purchase here, and my second disaster. The bike makes an insanely loud clunking noise from the chain every time I decelerate. I brought it back the very next day, and their "expert" response was: "That's normal, welcome to Ducati." They didn't even bother to ride the bike, didn't listen to the sound, nothing. This shop is a total fraud, wannabe mechanics pretending they know what they're doing when they clearly don't know shit. If you value your money, your safety, or your bike, avoid this place like the plague. Absolute joke of a store. read more

On May 23rd, I picked up my BMW R18B 2022 from Motoworks Chicago after an oil service, for which I paid $938.98. I immediately rode to Niagara Falls, assuming the motorcycle had been properly serviced. Instead, the clutch began slipping in 6th, 5th, 4th, and even 2nd gear. I contacted Motoworks immediately, but because I was so busy with work, I wasn't able to bring the motorcycle back right away. Later, I brought it to Cycle Werks in Barrington. Their technicians determined that Motoworks had used the wrong oil and had overfilled the engine with nearly double the required amount. I had unknowingly driven about 1,600 miles in this condition. Fortunately, this did not cause permanent engine damage--though it very easily could have. When I reported this to Motoworks, they dismissed my concerns, saying too much time had passed and refused any compensation for the time, money, and stress I went through because of their mistake. This experience was unacceptable. I would not recommend Motoworks Chicago for service, given the negligence and lack of accountability I experienced. I have full documentation of what happened and am willing to share details. read more

I was looking to suprise my wife a Vespa for our 15th annivesary. In less than 2 days, Jon and Margaret had put aside the model my wife has wanted since her teens and helped me secure financing and insurance. When we arrived at Motoworks, Jon and Margarent were outside waiting for us and looked genuinely happy for her. We got a tour of the shop and were in and out in about an hour. After a run through of the features and some pro tips, we were off to dinner on her new ride. I'd recommend Motoworks if you're in the market. read more

Very expensive service and rude attitude with below average service technician. Just for Oil Change get ready to pay north of 1k.

Every time I enter this store, you can't get a minute to yourself to just browse. It starts with having to have the door unlocked to enter. There's a greeter there who asks you all sorts of questions and wants to take you on a very long tour of the entire store. Sometimes I just wanna go to the area, for example, accessories, that I know where it is. I don't need to be escorted through the entire building. I don't need to be approached every two seconds asking me if there's something specific I would like and working the Sales routine on me. Sometimes it's best to just greet your customers thank them for coming in and if they tell you that they just are browsing, then let them just browse. I've been here a bunch of times and it's always the same approach. The prices are all list / msrp for bikes and gear - no bargains here. So bottom line, lots of cool bikes to see, but it's always uncomfortable to do so. read more

Motoworks Chicago - Outside entrance, beware not much parking - Motorcycle Dealers Near Me - Chicago, Illinois

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Just got delivery of my BMWG310R, very first but not the last from Motoworks. Robert and Margaret are so nice to help out with the process from picking a suitable bike and paperwork. I would recommend this place to anybody who wants a new or used bike. read more

Motoworks Chicago - BMW G310R - Motorcycle Dealers Near Me - Chicago, Illinois

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Huge shout out & thanks to Johnny at Motoworks for welcoming us to his shop and allowing us to air-up our tires. Not only did he welcome us, he allowed us to use his air gun hand-held! I have never been to a shop that allowed a consumer to use a shop tool. Johnny was great about it, he just said to bring it back when done or offer it to another rider who might need air. Unsurprisingly he did not charge us. Motoworks has hosted any number of events, Triumph new models, Toys for Tots etc. They are a huge asset to our community and I thank them. The shop is clean & well stocked. Thanks, Johnny, you rock! Patrick Shaughnessy Chicago, IL read more

To my massive massive regret of no other options- Took the new the R9t bmw there. AGIAN! They delivered it back to us Fd up again for the 5th time. Didn't do 1/2 the list of why it was sent it for repair. Took 6 weeks. Oil change isn't done after they screwed it up royally during the 600' service, the bent rim is still on the bike as well as the nail in the front tire. Great job Motoworks. Keep driving that dealership into the ground and smearing all the the European bike names in the mud ALL THROUGH YOUR SERVICE DEPARTMENT Run from this dealership. If you have any respect to your own money. RUN. read more

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This dealership has the nicest cycle showroom I've ever been in and staff has been pleasant to deal with, so far. I came here because their prices on Vespas were lower than another dealership even more inconveniently located. But I didn't end up saving any money. Staff promotes Vespa parts you don't need or which don't do the job. I purchased an OEM windshield, sight unseen but described by a salesperson as "large." When I picked up the Vespa, the wind screen only came 6 inches above the bodywork, directing air straight into my neck. When I asked if I could return it, they said sure but they'd have to charge me to uninstall the shield, likely it would take an hour and cost $100. I declined. I uninstalled it in less than 10 minutes. I don't mind paying a reasonable charge for labor but their install charge was ridiculous. I bought an aftermarket TALL shield from a scooter dealer on Damen at substantial savings and installed it myself. We'll see how everything shakes out when I have Motoworks pick up the Vespa for 600 mile maintenance. read more

Motoworks Chicago - 2023 Vespa prior to windshield install. - Motorcycle Dealers Near Me - Chicago, Illinois

Slow, dishonest, and absurd prices. I had a flat tire that I needed changed and Motoworks picked it up. It took them a week after pick up to contact me and they called me with a laundry list of "recommended work" and absurd prices, here are a few examples: 6k mile service: $1,400 Change rotors: $1,000 (parts cost $100) Turn signal light out: $300 (this price to simply replace a $20 bulb would be insane enough, but when I declined this work and picked up my bike the turn signal was not out so they were just lying about this) After declining all the work except the overly expensive tire changes ($800 for two tires) that I basically had to agree to, it took another week and a half for my bike to be ready. So almost 3 weeks just for changing two tires. I wouldn't use them unless you're very knowledgeable because they seem like the stereotypical mechanics that try to fleece customers that aren't super knowledgeable. read more

I had been struggling to find a shop with good people that won't sell a bike out from under you. But luckily there is one in Chicago. I worked with Bob to get my bmw s1000rr purchased and my Honda cbr600rr traded in. The process was smooth and Bob even helped coordinate while he was on vacation. I'd highly recommend. read more

Motoworks Chicago - New purchase - Motorcycle Dealers Near Me - Chicago, Illinois

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I did the pre approval online and I got a notification from the credit bureaus that they ran my credit without my consent. After leaving two voicemails for the finance manager Kristen, she never called me back. Literally weeks went by without an email, phone call or text. It's now a new month. So I will be checking to see if that inquiry is still there. I told them to remove the hard inquiry because it wasn't supposed to be there in the first place. What do I look like paying $3k for a scooter?? I might as well use that money for a down payment on a car. At least I'll be able to carry groceries in the trunk. I spoke to Kristen weeks after the inquiry when she thought I was going to get a scooter, but she actively does not want to remove the inquiry which is why I am filing a complaint with the FCRA for deceptive business practices. I've called Experian there's nothing that they can do. MotoWorks has to remove the inquiry. Highly dissatisfied and I do NOT recommend this place. read more

We went to the VIP Triumph Bonneville Icons Tour here. We enjoyed drinks and delicious pizza from Roberts Pizza. I had no idea that this dealer was here and if you are driving by, you will not either. The entrance is on 19th street, not on Western. This is the only Triumph, Ducati and Vespa dealer in the city of Chicago. The selection of motorcycles and vespa's is huge, both new and used vehicles. They have hundreds to choose from. You can have your motorcycle or scooter serviced here, purchase parts, accessories and even apparel here too. Check out their website and schedule a test drive. Everyone we met at this dealer was friendly and very knowledgeable. It was so much fun getting up and personal with all of the vehicles. I had to resist the urge to hop onto a chopper and ride off in to the sunset. read more

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My 5 stars to Jim, to Jose, big luv thanks a lot for everything, I'm very happy that they were super fast and professional starting from deposit custom order and ending riding out in few steps. Highly recommend who has money in pockets read more

Motoworks Chicago - Ducati panigale v4 - Motorcycle Dealers Near Me - Chicago, Illinois

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Truly a stellar experience at this dealership. I felt welcome from the moment I entered the dealership and felt a strong sense of community from people who enjoyed their job. They were extremely accommodating at the time from the moment I stepped in the door and were gracious hosts. Never once did I get the used car salesman vibe or the scary pressure of "you must buy!". They were patient, understanding, knowledgeable of their product and above all passionate. As a first time motorcycle buyer, I felt at home asking sincere questions without fear of being laughed at or judged. Everyone gave helpful suggestions based on their knowledge base and my preferences. When it came to financing the team did an amazing job of securing me the best deal possible and made sure that when it came time to sign papers I had a solid understanding of the breakdown of each document signed and why they needed to be signed. In addition all gear was discussed in great detail and I was able to make a shopping list for all the necessities. Again, the attention to detail and customer service really shined in this moment. The team valued my time and gave me space to process and think through a large purchase. When it came time to make the final decision, I was certain and felt confident in my purchase. Great experience! Overall 5 stars, I left here with new keys, an amazing new ride and a massive smile on my face. If you are in or near Chicago, this is the best place to pick up a motorcycle. read more

Motoworks Chicago - Smile of a satisfied customer - Motorcycle Dealers Near Me - Chicago, Illinois

Today, I was on my way to work on two wheels. When I arrived, my bike died. WTF! I googled Motoworks Chicago. Given the COVID 19 times, they are offering FREE pick-ups and drop-offs. Within an hour Motorworks Chicago picked up my bike and saved my day! They said it best, "Trying to provide consistency in inconsistent times." Cheers!!!!! Chris McComas read more

My battery on my Vespa died after 5 months and tried to exchange it and they gave me a hard time. I was lucky it was under warranty. My experience with a few workers was not pleasant and that is why I am giving one star review on customer service. I hope upper management see my comment and fixes the problem. I think this location cares only on fixing your bike and does not care about the customer. Money is not everything. Very disappointed and I will take my businesses somewhere else. Francesco M read more

I don't understand. I was in the market to buy a motorcycle. I inquired about 2 motorcycles for sale at Motorworks. I was told a sales rep would call me. No one ever called me. I guess they didn't need my 15k. No worries. I found a bike somewhere else. Still decided to give Motorworks business and buy a helmet. So I went and told the man at the front what I'd like to buy, he pointed to where the helmets were hanging. I stood around waiting for assistance. Not one person asked to help, not 1 person said hello. Nada. They don't want my 15k they don't want my 600 bucks. What kinda bs business is Motorworks? I'll never know the answer. My advice find a different shop with professional, hospitable sales reps and staff. Oh, the guy at the front did apologize as I left. That was my entire experience with fkng Motorworks. read more

Motoworks Chicago - A bike I was interested in. - Motorcycle Dealers Near Me - Chicago, Illinois

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Above and beyond! I had an intermittent problem with my old GS and could not for the life of me figure it out. Turns out it was a sensor that I would have never tracked down. Needless to say these guys nailed it and I was back on the road in no time and without worrying if it was going to start. Service took the time to explain everything and the process was seamless. A+ read more

Motoworks Chicago - She's old and ugly but thanks for the attention and 5 star service!! - Motorcycle Dealers Near Me - Chicago, Illinois

Had my Vespa in for an extensive service and a doo-wah crashed it badly on a test drive. Motoworks did repair and repaint my scooter and did a good job. However, it's been 30 years since I crashed a scooter as badly as they did. For them it was a costly mistake. read more

I went in with a stack of cash to buy a scooter and by the time I left I made a strong determination that I would rather order my scooter or Vespa from a dealership out of state than going back to this business. Tag price on the Piaggio scooter $3,099, "out of door price" $4,900. Difference with MSRP 58.1%. When I inquire about this huge difference between the MSRP and sale price, the GM (Jim or James) explain to me that the "scooters and Vespas have to be shipped from Italy" (no kidding!) and "that's the way the Motorcycle business works". I asked for a quote but I was told that he "does not provide written quotes" and "that's the way he works". An overall "interesting" character and experience. read more

The sales team here is totally unresponsive. I am looking to switch my bike to a Diavel or R1250RS and wanted to test ride before making a decision. Emails to make appointments were unanswered. Then i gave up. Went to Team MCC and Cyclewerks Barrington, ended up buying my R1250RS at Cyclewerks. read more

Not happy with a recent visit to see a used bike for sale. I spoke to sales over the phone to get more information sent to me which never happened. No call, no text, nothing about the history of the motorcycle or it's origins. I came in person the following morning to see it and was basically blown off by the sales associate while he was busy tinkering with other salespeople and moving bikes around on the showroom floor. I felt like this place didn't deserve my money or my business at this point. Not to mention the sales mgr had a somewhat of a heated discussion with the sales associate about a bike purchase in my presence. NOT GOOD BUSINESS PRACTICES. read more

Hands down best shop. I've bought and sold a lot of bikes and usually have at least a few in the stable. The service department has always been easy to deal with, clearly explained what's needed, timeframes and if an issue came up. Steve and the crew are great!! Buying there and I've been a repeat customer is also incredible. To have a shop this close (and IN the city!!!) is such a bonus. I was assigned a sales person who stayed with me the entire time. Not to mention they remember me and my name each time I come through which is rare in This day and age. I'm definitely a fan and will continue to be a repeat customer. Thanks!! read more

I wanted to leave another review, for Jim and the staff for doing an excellent job on the new tires . I really appreciate the help I got to resolve the problem. Thanks guys. But another problem came up, and don't know what happened. The muffler went like brand new, and came back all scratched, and scuffed. Don't know if there was an accident, or something was rubbed the wrong way, on it . We had to order a new one , picture was sent with I believe Jordon. Other than that hopefully Jim can call me on that. . read more

I bought an R1250R 2020 from them that had a nail in the tire before delivery. While my bike was in the shop for a tire change, they dinged the engine and it now has a big scratch on it. when we noticed it while picking up the bike, the guy just left as if he didn't hear us. The bike is BRAND NEW and now with a big ding on the engine!!!!!! also, my boyfriend took his F 850 GS for a 6000 service and they didn't even lube his chain! The oil filter was also not tightened and therefore leaking. IT"S UNACCEPTABLE. I would never do business with them anymore. read more

Well, I was ready to buy a BMW there, but I did not. Here is why. They are keeping listing even when the bike is sold to keep you hook in. 40th anniversary bike is still listed week and a half after they told me that is sold! at 19995. they have another one for few thousands more... They do not provide VALID vin number, so you do not know what kind of options that bike has. They are putting picture of the better equipped bike on the website with attractive price. When I call, they told me that their guy put wrong picture of the motorcycle, but I can still have the bike for $2K more than advertised. I will shop elsewhere. read more

do not recommend this place lack of communication. I don't know if my bike was fixed took almost 3 weeks to fix a simple recall. I do not recommend going here and I will never purchased a Motorcycle from them again. read more

Went here to check out a few bikes. I did not buy but nonetheless I feel they deserve a 5 star rating regardless. The staff was friendly and they do a great job showing their inventory. I was very serious and in the market, I just happened to find a bike else where. This place still gets two thumbs up from me. read more

Enjoyed buying my new Ducati Multistrada from these guys. First of all they had it in stock and inventory in this dealership is though the roof vs all other guys I visited before. Sales and finance guys were great and very accommodating. After couple of test drives, I was able to make an educated decision on new ride. General manager assured that everything went smooth and that may accessories got installed before I left dealership. So everything was great considering I drove to Chicago with my friend for 6 hours and left on a brand new bike. Whole process took less than 2.5 hours. Thank you guys. read more

Motoworks Chicago - Ducati Multistrada V4s motocycle - Motorcycle Dealers Near Me - Chicago, Illinois

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Big thanks to Motoworks Chicago, especially Wilfred who really took extra time to work with me to focus on the details of my maintenance. I appreciated the extra calls and emails he handled when I was unsure about a few repairs they suggested. We talked through them and came to an agreement of what was immediately necessary and what could wait. He wasn't pushy and made sure to be there when I picked up my bike. Overall, a really great experience and I'd highly recommend their services. read more