Best bookmaker in Dallas, fantastic quality and value, and the service you receive from Gonzalo is…read moresecond to none. Just had my 5th pair of boots made by him and the quality keeps getting better and better

Shoe looks completely different not in a good way. he gave it a heel that it did not have before…read more was not supposed to be oiled and now is completely oiled. i'm so disappointed. the shoe is a completely different shoe and now i have to spend $200+ to get a new pair on top of the $100 i paid romas

I drove to Rico's Shoe Services to get a quote for a bag repair and was disappointed with the…read moreexperience. When I entered the store, nobody was at the front counter for about 40 seconds to a minute. After waiting, I finally called out to see if anyone was there. Eventually, I was helped by the owner's son, but he was unable to provide a quote for the repair. I suggested that he take a quick photo of the bag and send it to his father so I wouldn't have to make another trip just to receive pricing information. In today's digital age, where photos and videos are commonly used for estimates and consultations, this seemed like a reasonable request. Unfortunately, he refused. What frustrated me most was the lack of effort to find a solution or accommodate a customer who had taken the time to come into the store. The situation could have been handled much differently and would have reflected far better customer service. As I was leaving, I informed the owner's son that I would be leaving a review. His response was to encourage me to do so and even suggest that I take my business elsewhere. Based on my experience, I cannot recommend this business. Customer service and communication are important, and unfortunately, both fell short during my visit.

The owner is a horrible cobbler. He doesn't stand by his work he overcharges you and expects you to…read morepay high price for low effort low quality work. I brought one of my Jimmy Choo lace up heels in for him to fix one of the laces where the leather was coming off, he gave it a week for pick up. when I came to pick it up He wrapped a big thick leather cord around it. It was so big and bulky like the thickness of a pencil. I asked him to please remove that and if he could do it more thin, matching the rest of the cord he freaked out didn't wanna do it said it's $50 or he'll cut it off and I can take my business elsewhere. I asked him to please just fix it and I would pay the $50 if it looked like $50 worth of craftsmanship. He kept it there for another week. I went to go pick it up and he handed me my shoe with the cord, cut off and all the glue stuck to the leather. Do not take your shoes to hand if you want quality work. He is an asshole.

He really knows what he is doing. Needed some shoes to have a little more room in the toe box and…read moreit was done perfectly. Yes the shop is small and a little messy but I only care about the quality and it is there.

I dropped off my shoes two weeks ago in preparation to have them ready for my birthday. When I came…read morein (on my birthday) to pick them up (a week later than he said they would be ready) it was a mess. I was inside for 15 minutes before he even knew I was there. I called "hello?" twice with no response. The only reason he saw me is because he was on a phone call and happened to walk past the waiting area. When I told him I was picking up my shoes, he couldn't find them!!! It took 10 minutes of him looking AND me pulling up photos of the shoes before he found them in a bag on the floor. Here's the worst part... HE HADN'T EVEN FIXED THE SHOES!!!!!!!! It was two weeks of my shoes sitting on the floor! He said that it would take him 10 minutes to fix the shoes and asked if I could wait. I did wait, only because I wanted my shoes back and to get OUT OF THERE. While I was inside, another man walked in to pick up his shoes on the day he was told to (Wednesday) by the man who works here. The man who works here said that his shoes would be ready NEXT WEEK despite telling the man they would be ready today. Unprofessional, untimely, and overall THE worst experience I've had with any repair shop. If you need shoes repaired, I suggest you go elsewhere. I will not be returning.

I got a new Northface base camp duffel bag that I needed some Velcro sewn onto it. I had an old one…read morethat I had the same thing done too and had terrible experiences with. waited as long as three months at other places to sew one patch to my bag and they did a terrible job. so I was a little nervous to get this new one worked on. Manuel did it in two hours and for cheap although he did say it would be a little more next time because it was a tough job. But he didn't charge me extra this time. I think I found my guy. Cash only, Spanish speaking I'm coming back.

I can't speak to their work or service quality. I recommend calling ahead before going--I stopped…read moreby during posted business hours and they were closed.

Expert shoe and handbag repair. Family owned since 1960…read more Located in beautiful Highland Park Village -Fine gifts shop -Friendly personnel -Fast turn-around time Address: 62 Highland Park Village Highland Park, TX 75205 Ph 214-521-1070 Hours: M-F 10:00 am to 6:00 pm Sat 10:00 am to 4:00 pm Highly recommended!

My first experience having Deno's "finish" my needlepoint belt. Having a bad experience at…read moreNeedlework on Lover's Lane, I gave Deno's a try at the recommendation of Saville in Snider Plaza. Harry was super helpful and my belt was done in 2 weeks! Couldn't be happier and the pricing was the same.

Great craftsmanship, very efficient service at the counter, work was completed before timeline they…read moregave me. Love working with experts in their field.

I dropped off a leather backpack two weeks in advance for a time-sensitive repair needed for an…read moreupcoming trip. I was told it would be ready around August 15th but that they would let me know when it was completed. When I called the day before, I was assured the bag was currently being worked on and I'd receive a completion text by end of day. That text never came. I called back the next morning and spoke with the same employee who took my original drop-off. He couldn't locate my ticket number, had to ask for a visual description, and then informed me work hadn't even started. When I brought up the conflicting update I received the day prior, his demeanor completely shifted. He became extremely rude, dismissive, and defensive, claiming "the guy" who does repairs doesn't work weekends and could not offer any assurance or clear timeline. When I stated I'd rather just pick up my bag and go elsewhere, he gave a careless "okie dokie." Curiously, while I was en route to collect it, he called back with a total change of tone--apologizing for his behavior and promising it would be done by Monday. While I appreciated the late attempt to save the business, the initial rudeness, lack of communication, and basic organizational failure completely destroyed my confidence in their work

The service was friendly. I had a rhinestone shoe repaired, he glued it back together. It was ready…read moreon the day he promised and he couldn't find it, so I had to come back. I paid $10. For the repair, the shoe broke apart again. I'm just going to throw them away, no more repair.

He put new soles on a pair of ladies flats for me. He did a great job and I was very pleased!read more

Best place to fix heels ! Literally tore my heel off and he fixed it perfectly ! Extremely…read moresatisfied !

I took my boots to be re-soled at Akard Shoe Repair. The boots look great. Excellent work. The…read moreboots were ready when promised. Highly recommend Akard Shoe Repair.