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    Rico Hillside Shoe Service

    3.8 (117 reviews)
    Closed • 7:30 am - 6:30 pm

    Services - Rico Hillside Shoe Service

    Shoe cleaning

    Shoe repair

    Shoe resoling

    Rico Hillside Shoe Service Photos

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    The leather cord that he was supposed to fix and he gave it back to me just with glue stuck to it and told me to take my business elsewhere
    Jessica R.

    The owner is a horrible cobbler. He doesn't stand by his work he overcharges you and expects you to pay high price for low effort low quality work. I brought one of my Jimmy Choo lace up heels in for him to fix one of the laces where the leather was coming off, he gave it a week for pick up. when I came to pick it up He wrapped a big thick leather cord around it. It was so big and bulky like the thickness of a pencil. I asked him to please remove that and if he could do it more thin, matching the rest of the cord he freaked out didn't wanna do it said it's $50 or he'll cut it off and I can take my business elsewhere. I asked him to please just fix it and I would pay the $50 if it looked like $50 worth of craftsmanship. He kept it there for another week. I went to go pick it up and he handed me my shoe with the cord, cut off and all the glue stuck to the leather. Do not take your shoes to hand if you want quality work. He is an asshole.

    Navy purse

    I took in a very nice YSL small Kaia satchel purse. I purchased it from the website FWRD, which is a very well known high end website. I took in a black purse. It is now navy. When I went back to ask Rico about it, he told me I was wrong and that I had purchased a navy purse, and he just color matched the inside tag. He would not back down. And was absolutely zero help. I pulled up my order from the website. The purse color is noir. He was unbelievably rude. Certainly implied that I was in the wrong. And honestly it was super disappointing bc I've been going to Rico's for years. And I will never go back in there. I usually take in cheaper shoes, and I guess I learned my lesson. And now I have a navy purse.

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    2 years ago

    Amazing work. Would never go anywhere else! Have been doing business with RICO for 20+ years. Never disappointed.

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    2 years ago

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    3 years ago

    Rico's refurbished my leather jacket and it looks great! They're currently working on a handbag fix for me as well.

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    3 years ago

    Excellent service and good advice about shoes to purchase or repair. I've been a customer for many many years and always satisfied.

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    4 years ago

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    3 years ago

    Rico's does a great job, is quick, fairly priced, and gives shoes a new life! It is a family owned business that is a pleasure to support.

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    5 years ago

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    10 years ago

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    8 years ago

    Rico does excellent work, for a fair price. I take all my shoe-leather repair business to him every time, and he has never disappointed me.

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    12 years ago

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    5 years ago

    I'm no sure how many years I've been going f to Rico's. He's a great leather repair man who can work magic.

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    13 years ago

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    Page 1 of 3

    Ask the Community - Rico Hillside Shoe Service

    Review Highlights - Rico Hillside Shoe Service

    “Such a quick turn around, great job, AND affordable!”

    Mentioned in 4 reviews

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    Venturas Shoe & Boot Service - Balenciaga, Chanel

    Venturas Shoe & Boot Service

    (16 reviews)

    Casa Linda

    He really knows what he is doing. Needed some shoes to have a little more room in the toe box and…read moreit was done perfectly. Yes the shop is small and a little messy but I only care about the quality and it is there.

    I dropped off my shoes two weeks ago in preparation to have them ready for my birthday. When I came…read morein (on my birthday) to pick them up (a week later than he said they would be ready) it was a mess. I was inside for 15 minutes before he even knew I was there. I called "hello?" twice with no response. The only reason he saw me is because he was on a phone call and happened to walk past the waiting area. When I told him I was picking up my shoes, he couldn't find them!!! It took 10 minutes of him looking AND me pulling up photos of the shoes before he found them in a bag on the floor. Here's the worst part... HE HADN'T EVEN FIXED THE SHOES!!!!!!!! It was two weeks of my shoes sitting on the floor! He said that it would take him 10 minutes to fix the shoes and asked if I could wait. I did wait, only because I wanted my shoes back and to get OUT OF THERE. While I was inside, another man walked in to pick up his shoes on the day he was told to (Wednesday) by the man who works here. The man who works here said that his shoes would be ready NEXT WEEK despite telling the man they would be ready today. Unprofessional, untimely, and overall THE worst experience I've had with any repair shop. If you need shoes repaired, I suggest you go elsewhere. I will not be returning.

    Cobblestone Shoe Hospital

    Cobblestone Shoe Hospital

    (159 reviews)

    Lower Greenville

    When my favorite Paul Green shoes developed a spontaneous 2.5" longitudinal crack midway through…read moreone of the cork platforms, I was disheartened. Though the shoes were about 2.5 years old, I really liked them & had tried to care for them meticulously. Not quite ready to let them go, I looked extensively for a repair shop able to help. Despite the positive reputation of the brand, I could not find anyone - including the Paul Green company, itself - offering help of any kind. That is, UNTIL I visited Dallas & walked through the door of Cobblestone Shoe Hospital on Mockingbird. There, I met Sam (the manager) and felt hope rise once again as he assessed the damaged shoe, took photos & discussed challenges sometimes encountered with repair work involving cork. In the end, I left the shoes and then returned when notified to pick them up less than a week later. I WAS THRILLED! The work was truly beautiful! I rarely mention names, but there was never a more deserving person than Sam. He was not only very knowledgable and professional, but he was also kind and considerate. Communication with him was exemplary during the week, in terms of expectations and progress. Professionals like Sam have become a very rare commodity in today's busy world. I am beyond pleased with my experience at Cobblestone Shoe Hospital in Dallas. Without reservation, I heartily recommend this business! Thank you so much, Cobblestone and Sam! I'm very appreciative. :)

    The gentle was nice though I believe he charged too much. When I got home with my shoes, the shoe…read morewas already pulling apart. I spent over $30 and I haven't even had a chance to wear the shoes. I will try another cobbler. He wanted to charge me over $300 to fix my zipper on my boot. I didn't leave them there. Really not happy with the work he's doing.

    Rico Hillside Shoe Service - shoerepair - Updated September 2026

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