I drove to Rico's Shoe Services to get a quote for a bag repair and was disappointed with the…read moreexperience. When I entered the store, nobody was at the front counter for about 40 seconds to a minute. After waiting, I finally called out to see if anyone was there. Eventually, I was helped by the owner's son, but he was unable to provide a quote for the repair. I suggested that he take a quick photo of the bag and send it to his father so I wouldn't have to make another trip just to receive pricing information. In today's digital age, where photos and videos are commonly used for estimates and consultations, this seemed like a reasonable request. Unfortunately, he refused. What frustrated me most was the lack of effort to find a solution or accommodate a customer who had taken the time to come into the store. The situation could have been handled much differently and would have reflected far better customer service. As I was leaving, I informed the owner's son that I would be leaving a review. His response was to encourage me to do so and even suggest that I take my business elsewhere. Based on my experience, I cannot recommend this business. Customer service and communication are important, and unfortunately, both fell short during my visit.

The owner is a horrible cobbler. He doesn't stand by his work he overcharges you and expects you to…read morepay high price for low effort low quality work. I brought one of my Jimmy Choo lace up heels in for him to fix one of the laces where the leather was coming off, he gave it a week for pick up. when I came to pick it up He wrapped a big thick leather cord around it. It was so big and bulky like the thickness of a pencil. I asked him to please remove that and if he could do it more thin, matching the rest of the cord he freaked out didn't wanna do it said it's $50 or he'll cut it off and I can take my business elsewhere. I asked him to please just fix it and I would pay the $50 if it looked like $50 worth of craftsmanship. He kept it there for another week. I went to go pick it up and he handed me my shoe with the cord, cut off and all the glue stuck to the leather. Do not take your shoes to hand if you want quality work. He is an asshole.

Best service in Dallas Hands down, doesn't just shine your boots, he puts the original polish when…read moreI first bought these Lucchese boots. Also the polish last a good 5-6 wears compared to one and done from the guys who just shine your boots. Amazing work and have been coming to him since his other location across the street. Pricing is great and won't regret it.

These guys are the best. I've been using them for years now for show shining but this past time had…read moretested their skills. I had a pair of boots that needed to be resolved, a pair of suede shoes that needed to be cleaned, and a pair of golf shoes that my dog got to and they had to replace a piece of suede he bit off. Aside from taking longer than quoted, all three shoes look great. My boots look as new when I got them 15 years ago, the stain on rhe suede shoes gone, and the back of my golf shoe, well it looks smudge but doesn't look like a dog got to them and ripped it apart. I will continue giving these guys some love, been a part of the Oak Cliff community for a long time

Best bookmaker in Dallas, fantastic quality and value, and the service you receive from Gonzalo is…read moresecond to none. Just had my 5th pair of boots made by him and the quality keeps getting better and better

Shoe looks completely different not in a good way. he gave it a heel that it did not have before…read more was not supposed to be oiled and now is completely oiled. i'm so disappointed. the shoe is a completely different shoe and now i have to spend $200+ to get a new pair on top of the $100 i paid romas

Just an update. Finally got my shoes back. After scratching the leather in the heels (when…read moreoriginally coming in to replace the heel tip)...it took several months to get it back because the leather they ordered came from Italy. Not only was the quality not the greatest...they ended up replacing the heel without acknowledging they broke or damaged the previous heels. They replaced it with a thicker heel and the red on the soles of the heel don't even line up correctly and can tell the gap. In addition, the soles are ruined from the hack job of replacing the heel. Customers beware on taking your Christian Louboutins here.

The ONLY cobbler I trust in Dallas! Kosta Dino's has…read morerepaired boots, heels, loafers, and shoes for us with the highest quality of care. It takes time to get to a point where you can afford to buy shoes which are worth repairing rather than replacing. I appreciate that the good folks at Kosta Dino's give you an on-the-spot quote and are honest about the value of their work. They know what's worth fixing and how to do so the right way. Typically, we have our shoes back in about a week. And, with hours on Saturday, it's always easy to stop in to drop by off or pick up (especially if I run into La La Land for a matcha fix since I'm right there! ;)!

Great craftsmanship, very efficient service at the counter, work was completed before timeline they…read moregave me. Love working with experts in their field.

I dropped off a leather backpack two weeks in advance for a time-sensitive repair needed for an…read moreupcoming trip. I was told it would be ready around August 15th but that they would let me know when it was completed. When I called the day before, I was assured the bag was currently being worked on and I'd receive a completion text by end of day. That text never came. I called back the next morning and spoke with the same employee who took my original drop-off. He couldn't locate my ticket number, had to ask for a visual description, and then informed me work hadn't even started. When I brought up the conflicting update I received the day prior, his demeanor completely shifted. He became extremely rude, dismissive, and defensive, claiming "the guy" who does repairs doesn't work weekends and could not offer any assurance or clear timeline. When I stated I'd rather just pick up my bag and go elsewhere, he gave a careless "okie dokie." Curiously, while I was en route to collect it, he called back with a total change of tone--apologizing for his behavior and promising it would be done by Monday. While I appreciated the late attempt to save the business, the initial rudeness, lack of communication, and basic organizational failure completely destroyed my confidence in their work

Best place to fix heels ! Literally tore my heel off and he fixed it perfectly ! Extremely…read moresatisfied !

I took my boots to be re-soled at Akard Shoe Repair. The boots look great. Excellent work. The…read moreboots were ready when promised. Highly recommend Akard Shoe Repair.

This place is amazing. They resole, stitch up, and repair both my work boots for 125 dollars…read more Honestly a cheap price; and they did it fast and they look good as new. The older Greek man who is at the counter is a great, nice, and down right friendly guy. Coit shoe repair now has a customer for life. I'll suggest to others who need boot repairs to come here

Service is incredible, the quality and craftsmanship is top notch! Great value, and reliable…read more Turnaround time is relatively quick! I've brought in a wide variety of shoes to get fixed and am so impressed. The best cobbler in my opinion with great value for the cost!

Expert shoe and handbag repair. Family owned since 1960…read more Located in beautiful Highland Park Village -Fine gifts shop -Friendly personnel -Fast turn-around time Address: 62 Highland Park Village Highland Park, TX 75205 Ph 214-521-1070 Hours: M-F 10:00 am to 6:00 pm Sat 10:00 am to 4:00 pm Highly recommended!

My first experience having Deno's "finish" my needlepoint belt. Having a bad experience at…read moreNeedlework on Lover's Lane, I gave Deno's a try at the recommendation of Saville in Snider Plaza. Harry was super helpful and my belt was done in 2 weeks! Couldn't be happier and the pricing was the same.