This place is a nightmare to deal with. My insurance company even tried to talk to Kyle the billing…read moremanager and he wouldn't call them back. They will say they are working on things for you, but when you call them, they will say they were too busy. I tried to work with them for 2 weeks to get an appointment, but they kept saying they don't take my insurance even though the insurance company called them and told them they are contracted. I would NOT recommend them.

Shelly Lane from Dr. Park's office has walked me through every aspect of what it takes for my…read moreupcoming surgery. She is incredible!

I have not hadmyseptu. Repaired or my nasal passages made straighter. Yet. But had my initial appt…read morewith dr. Cristel and his nurses. They were very helpful. And explained everything .. But. I do t remember any of it because of a brain injury. So i guess im in good hands. I trust what dr. Cristel says. Cuz i have broken my nose at one point in 010. Which made my passages very crooked. And i already have tiny nasal passages. I have never been able to breathe in or out of my nose. And if i try? My nostrils close. I thought it was normal. I was born this way... Right? Wrong.. I was nothing nose. Which i love.. But i just cant use it. So my nose? For my whole life has been like an appendix or a gallbladder. I dontknow why its there... But it looks good. My only hopes..... Please do not change the size of my nose by much.. And please let me breathe thru it for once. ...i m excited and scared. Because this is my faché we r talking about doing surgery on.. Everyone sees ur face. Nervous but excited ..

From the owner: At Synergi Facial Surgery, Dr. Robert Cristel provides individualized, evidence-based facial…read moreplastic and reconstructive surgery and general ENT services in two St. Louis County locations in Chesterfieldand Chesterfield Valley as well as a St. Charles County location in O'Fallon,  Missouri.  Artful surgeon Robert Cristel, MD joins Syngergi Facial Surgery and Richard Maack, MD, using the most advanced techniques to restore patients' confidence and revitalize their appearances through a broad range of cosmetic and reconstructive surgeries.  Procedures such as rhinoplasty, blepharoplasty, facelift, lip lift, and neck lift offer long-lasting cosmetic improvements for patients who want to enhance their appearance or counteract the effects of aging in a significant yet natural-looking way. Dr. Cristel is eager to restore your confidence and improve your quality of life. Dr. Cristel also specializes in facial trauma and skin cancer reconstruction, otoplasty, facial implants, and full-spectrum head and neck surgery in adult and pediatric patients.  For patients who aren't ready for or interested in surgery, Synergi Medspa uses the latest injectables and technologies to perform non-surgical cosmetic procedures such as Botox®, dermal fillers, Coolsculpting® fat reduction, laser skin resurfacing, with many other leading-edge options also available. Synergi Facial Surgery and Synergi Medspa provide the highest quality care in a safe environment...

Nicest doctor ever. Great surgeon, kept me in the loop for everything, making sure I understood all…read morethe complex processes. Did everything he could to help me, and so personable! Would recommend him and his staff to everyone and anyone who needs an ear doctor or surgeon.

I had a squeeze-me-in appointment, and got in pretty close to the appointed time, with a very small…read morewait in the examination room. Dr. Rosenblum is personable and an excellent clinician. He had viewed my CT scans online when I was in the ER, so he knew my case. He examined, then presented the options and his recommendation. And we were on our way. Today he fixed my orbital blowout (yeah, that's what they call it) at Missouri Baptist Medical Center. Dr. Rosenblum came to see me prior to surgery, and not a lot of surgeons do that. A fabulous personal touch. He was friendly, yet all business and entirely professional. He came in saying, "You look great with your broken face," which was a helpful ice-"breaker"!! He reviewed all my pre-op tests results thoroughly along with my whole "chart," was upbeat, and inspired optimism and great trust in his skills. After surgery, he met and talked with my friend who escorted me to Missouri Baptist Medical Center (friend or family for the driving situation is required), and gave her all the particulars, spending a good piece of time to explain everything. Kudos for that!! All-around, a top-notch, first-class physician and surgeon!

This office was listed as one to switch to when my long time ENT doctor retired. Finally was able…read moreto get an appointment months later after the retirement notice. Showed up early to fill out the paper work then it was a waiting game. Finally after 2 hours, I said something - funny how once I complained it was my turn suddenly. After a 2 hr wait, the appointment took 5 min and I was informed that there had been an emergency the day before so those people were being prioritized into the schedule with the people who actually had set appointments. I recommend that if that happens again, you call and reschedule people instead of making them wait 2 hours. Needless to say I won't be back.

Bedside manner goes a long way. He has none! Rude and treated my husband like a drug addict when he…read morecouldn't get his pain under control right after surgery. Finally after several hours in recovery he comes in the room and loudy says "do you abuse drugs" ha my husband doesn't even drink he was just in a lot of pain and knows what works as this was his THIRD surgery on his ear. We were embarrassed and had never been treated like that from anyone. We would never treat someone like that so was very upset to be treated this way. He handed him a rx for 10 pain pills and stated "I've done over 500 surgeries and never had to give anyone stronger pain meds" then he very cocky like walked out. Needless to say my husband will not even go back for his follow up he just has lived with the still continuing pain in his ear. (This is the first time I've ever left a review on yelp and hopefully the last negative one I just felt strongly about sharing this so others can do their homework better than my husband did I took several weeks before posting this so this isn't a fast out of anger review. I tried to calm down from this whole experience and review with a clear head)

Update: ITS BEEN A YEAR AND IM STILL OBSESSED! I'm getting married in three weeks and I'm so…read morethankful that I don't have to worry about having a double chin in any of my photos. So incredibly thankful to Dr. Maack!

Dr. Maack is a miracle-worker as well as a great person. He GENTLY fixed my deviated septum and…read moreperformed a rhinoplasty at the same time. He worked with me and gave me a cute nose!! And I was back to work in less than a week with minimal pain and swelling. The whole process was so much less painful than I had feared!!! NO ONE has said, "Oh, you had a nose job." BUT almost everyone has said, "Have you lost weight?" (Umm, no) and/or "Geeze, your eyes look so big." It's pretty great. Highly recommend.

It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

I come here to see Cynthia Emily PA-C. She is very friendly and knowledgeable and she listens to…read moreall your questions genuinely. She explains in a manner to where you can understand the medical terminology. The office setting is beautiful and calming. The assistants and receptionist is very friendly and approachable. This review is only not a five due to the wait time. I had to wait over 30 min to be seen and that is never acceptable. Overall great office .

I just want to say a whole hearted thank you to everyone at St. Louis sinus center, Dr. Gould and…read morehis team. Everyone, every step of the way made my sinuplasty and turbinate reduction a great experience. Pre-op to post-op, every member of the team was attentive, friendly, and simply top notch. I am so happy I finally did this!