My 4 year old daughter had to use the bathroom so an employee there allowed us to use the bathroom…read morewhich was labeled for employees only. My Mom who has diabetes had to use it to so she went. The manager on duty reprimanded the employee for allowing us to use the bathroom. My sister who also has diabetes needed to use the bathroom but they told her she can't because management reprimanded them. My Mom bought my sisters son a turtle from there with supplies but according to their policy THEY HAVE NO CUSTOMER BATHROOM! Additionally, the turtle has worms and a crack in the shell. The turtle was also housed in a 1 foot by 1 foot cell at the pet shop. A turtle that size should be in a way bigger housing. The turtle was not very well taken cared of there.

When we walked in we were instantly greeted by Emily who was very nice and friendly. There were…read moresome questions about the history of the dogs and she gave us all of the information which is available for anyone who wants to learn about any dog that is purchased there. She also informed us that all shots were up to date and are always kept up to date. The store is very spacious and it has a lot of different sections there including dog washing stations and a lot of different things you can get for your pet. I took a lot of different photos for you to see. I highly recommend this place for anyone.We went the next day to pick up the dog and Caroline was very pleasant to deal with and was very helpful in getting us what we needed.

Stopped in for the first time today and had a wonderful experience! The staff were super…read moreknowledgeable and friendly and the prices were reasonable. Will definitely be back!

Sometime in mid-July to early August I paid cash for 2 bags of dog food. After you purchase 12 bags…read moreof the same brand, you get one free. They don't give you a receipt, so when there is a discrepancy there is no way to prove you made a purchase. I really miss Monica. The current manager Maria is arrogant and useless. She absolutely refused to hep figure out why I did not get credit for the two bags, literally just shrugged her shoulders. I asked about it a couple times when I went in and they did nothing to even look into it, just told me there was nothing they could do. I told them the approximate dates and they knew the cost of 2 bags. The third time I asked I was informed that they have customer notes that said "You have tried to do this to us before" ...insert hard eye roll here... Like a Seinfeld episode or something! Yes I have been trying to get it resolved but NPO don't care! Really horrible customer service! Blaming the customer for THEIR failures! The owner Ray actually called me and threatened to post the camera footage of the exchange in response to any bad review I might leave! Only thing that will do is show everyone how incompetent your manager is! Regardless you do not have permission to post any footage of me!

Horrible customer service. Extreme disrespect and avid whining from employees. Employees will tell…read moreyou that you are an inconvenience. Little boy who works there with a beanie started pouting and attempting to fish an apology since I payed with cash (a legal currency) and dished out profanity as well to demonstrate how badly my paying in cash ruined his night. The team members here really need to grow the hell up. Beyond the attitude of the members here, the service itself is just terrible and inconsistent. If you care about the wellbeing and health of your pets, avoid this place. The employees advertise products that are not useful and oftentimes just dangerous (plastic products for rodents, hamster balls, etc...) Seriously?! Shameful and pathetic store... Let's grow up Monroe Choice Pet Team

This was great pet store as they had large selection of healthy dog food plus the staff were very…read moreknowledgeable of the products. Plus my dog was welcomed in the store nice.

I am going to say I have never been to a better place, Savannah was very informative and helped me…read morefind the right food for my Great Dane. She was very enthusiastic about helping me you can tell she genuinely wanted to help and is very passionate. She also helped me find a supplement to help with his watery stools from being stressed. 100% recommended

North Point is amazing! The people are so professional and kind. Their passion for animals was…read moreevident in the way they greeted and treated my dog.

We have been customers of Ridgefield Pet for many years and highly recommend them. The store has a…read moregreat selection of items and the staff is always friendly and knowledgeable . They also installed an electric fence and dog door for us which we love and if we ever have an issue they never let us down. Great response time and dependable. We are so happy they are close by!

Love this place! Always friendly and knowledgeable employees, prices are reasonable and competitive…read moreand it's close to home. I really love the mom and pop service and feel.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

We had an amazing experience getting our kitten from Kirill! We received a beautiful British…read moreShorthair boy with gorgeous green eyes, and he is everything we dreamed of. He is incredibly healthy, sweet, gentle. From the very first day, he has been loving and friendly, and it's clear he was raised with great care. Thank you so much, Kirill, for giving us such a wonderful kitten. Bringing him home was truly one of the best decisions we've ever made. We couldn't be happier and highly recommend Kirill to anyone looking for a healthy, well-socialized, and beautiful British Shorthair kitten!

We got our two cats from here and they are the sweetest. They were a pleasure to deal with. They…read morecame with all of their vaccinations and even a little passport. Highly recommend.