I chose this company to install a drainage system. Although this company was considerably more expensive than the other two quotes I received, I chose them because of their Warranty.
On the day that work was to commence, we received a call stating that they couldn't make it that day. They started the following day. I came home from work on my lunch break to check on the progress, and unfortunately noticed that the layout of the system did not match the quote or the discussion I'd had with the owner. Areas that inches of water would collect, were not addressed by the layout. I discussed my concerns with the foreman; but he informed me that he was not allowed to alter the plans. He told me that I had to talk to the owner, Brian Blalock.
I did call Brian, but as I described the concerns I had - he became exceptionally angry and began to yell at me. This issue was a simple fix, in configuring a single drain to address water issues in an area that I personally discussed with Brian. His screaming tirade lasted several minutes. After not being able to communicate with him by phone, I asked him to come in person to see my concerns - hoping that he would not be so abusive in person. I also had to call my husband to come home from work, so that perhaps he would be able to communicate with Brian.
We finally came to an agreement, after almost two hours of discussion with Brian, calming him from several angry rages, that he would install a drain to address the water issue. They had severed our marked telephone and marked internet lines - and as concession agreed to install the drain for no additional charge. As a consequence, I missed more than half a day of work.
The following day, the system was to be completed. When I checked the work against the quote, there were connections for gutters to the system that not been installed on the south side of the house. The foreman that had worked the job had quit - and no one else spoke English, so I had to call Brian. I was screamed, cursed at, and he threatened legal action against me within a minute. I had to disconnect the call because of his unprofessional behavior and stream of foul language spouting from his mouth. I told the crew - No Check - and asked them to leave as they'd been instructed not to leave without the remainder of the payment.
In the end the General Manager came very late in the evening to install the missing connections and lines. He apologized profusely for his boss' behavior, over and over again.
In the end we have a system that addresses about 90% of the problem, and a worthless warranty - but I am too scared to call again. There are 3 drains that were placed in positions that were unnecessary. There are still areas that could be better addressed. But I'd rather have some issues, than to have to be cursed out and threatened again.
If there is any possibility that some - even minor - issue could arise, please don't chose this company. I did not see the bad reviews that this company had received previously, so I didn't know better. read more