Great customer service Always on-time…read more Very Professional Always friendly Experts of the trade

This is an amazing company, they are honest, good communicators, provide great value for services…read moreprovided! This is the first company in the area whose techs talked to my wife respectfully and whose front office was very proactive with communication. We had a heat pump issue and they came out very quickly, provided a repair plan, followed up with a reasonable quote and a great timeline without any additional prompting from myself. When they were on site they were respectful, professional and very skilled, our system was restored to proper operation quickly. We are very pleased with this company and will be using them again in the future along with recommending them to all our friends.

After a lot of searching I finally found a company that I trust to help me take care of my house…read more We bought our 1st home in 2018 and/or sad to discover there was mold in the wall next to the furnace. We have an infant son so this was a major problem and I got a lot of estimates from different companies about what to do with the problem and how to fix it. When Wayne came out he was one of the few techs that actually listen to all of my thoughts on the future projects in the houseAnd what we will need. He crawled into our very tiny very hot little attic and did the measurements to make sure everything would be right before he made his recommendations. We Up with a plan on how to revamp the H vac in the house in when they they could start the project. They did a great job and our home is cool in the summer and warm in the Winter. I will always recommend this company to anyone who asks.

We highly recommend Bryan & his crew from Ambient…read more We have an old historic home that had expensive oil heat but didn't have A/C. We looked for bids from 4 different HVAC companies to install a system or systems to reduce our energy costs in the winter and give the house A/C in the summer. The bid from Ambient was on par with everyone else but we liked our interaction with Bryan and wanted to support a smaller, local company that would hopefully be responsive to any issues or problems that arose. We are glad we went with them. The guys at Ambient installed 2 full mini-split systems (2 exterior units and 8 interior units) in our old home. It was a lot of work for the install and a lot of work getting them setup correctly. Bryan and his guys were timely & responsive through the whole process. Even when a late phone call from me would probably go to voicemail with any other company, Bryan still answered and was quick to fix our issue. We have already recommend Ambient to other friends who have needed work done. We will continue to recommend them to others too.

I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.

We wound up having Fixed Right and Guaranteed when are regular service company that we'd used since…read more1984, went out of business after the Wuhan Flu fiasco. Fixed Right has been outstanding as a regular service company, and the care and honesty they bring to us as customers is some of the best I have seen. We just had out annual service (late, because I forgot to schedule on time), but the tech who came out was amazingly efficient and yet, thorough.

The tech was very nice. My AC wasn't working so I called Fixed Right. He said the condensate pump…read moreneeded to be replaced. Got a second opinion. It wasn't the condensate pump. It was the electrical cord hooked up to the pump that wasn't working. Just an FYI.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

I needed the anode rod replaced in my hot water heater. Staton's communication and scheduling were…read moreimpressive, but the guy who came out really pushed an expensive monthly payment plan and then quoted me over $2,000 to replace the anode rod. I'm 70 and live in a nice waterfront house so I'm thinking that I look like an old guy with more money than sense. I said no thanks and hired a small-firm plumber who did the job for $175.

My 16 year old HVAC unit died on me in this heat wave and Alex, Wyatt and others at Barstow & Sons…read morereplaced the entire system within 36 hours of my first call! The technicians were nice and professional and the Rheem and labor was priced below other quotes, very reasonable. I highly recommend them!

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for…read morethese appointments. That qualifies as horrible customer service.