This is my second time renting at this location and I've rented with their Houston location like 5x so I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll. read more

If can, I will give this company a negative star. I booked Dallas easirent car rental month ago. When I arrived love field airport and waited in hot curb for 1 hour and cannot see their shuttle. I called the company, told me the shuttle will arrive in 5 min. Then I waited another 30 min, still cannot see it. The shuttle drivers from other car rental companies all noticed me. Finally an airport service person told me that the shuttle will not come, they sold out cars today. I got panicked and have to called a uber to leave the airport. My travel plan was ruined without a car suddently. read more

Would NOT recommend. Flew into DFW on Sept 15 in the evening. The car was not the one I pre-paid for. Next morning, 2 hours south, I noticed the Service Engine Now and Engine Oil on the screen. It has been in the high 90s-100 this week. No help from the overseas customer service. Also, no driver visor-intense Texas sun in my face, spilled soda, and water bottles found under the seats. Female employee told me that there is nothing she could do for me, and the young man-Rylan (?) Promised me a shuttle to my hotel. Another lie. Had to shell $23 for an Uber. read more

Easirent Car Rental - Service engine-oil - Car Rental Near Me - Irving, Texas

See all

While the young man that checked out the rental was very nice, Easirent as a company has been a horrible experience and I will not be a returning customer. The location is inconvenient and it is very difficult to get a representative on the phone to discuss any issues with the rental. When I arrived for my scheduled appointment, the car requested was not available and they only had a smaller vehicle that would not accommodate the number of persons traveling. I had to wait over an hour for a vehicle to arrive and then they had to clean it and did a poor job of it and left food and trash in the vehicle. I incurred a toll fee on the way to check the vehicle because the freeway was closed and trying to resolve this issue took over a month. I would not recommend using this rental property. read more

I booked a rental on Expedia for Labor Day weekend that was supposed to be for SIXT. Instead, I got booked with some unknown company named FlexWays. On the 5th, I went to pick up my booking at SIXT, thinking that FlexWays was their subsidy. They had no idea. I called the number that was sent to me in an email. It turned out that if you live in the DFW area, you have to pay a $ 2,000 deposit. And if you are taking the car out of the DFW area, it would be another $100 per day. I booked the car with Enterprise. I called Expedia for a refund. They refused. I got scammed. Do not rent with Expedia. You get much better deals directly from the rental companies. read more

We arrived on a Thursday around noon and it was pretty busy. It is confusing when you first arrive, there is a physical sign-up sheet on the counter where you put your name down and they will call you in the order of arrival. There were about 4 other parties in front of us and it took about 35 minutes from the time of walking in until we were in the car. Despite the wait, the rest of our experience was positive which we were surprised by given the negative reviews. Given the low rental price, I was surprised that the car had CarPlay and both a USB and USB-C port. Drop off on Saturday was super easy and we only waited for the shuttle for about five minutes before it took us back to the airport. We were skeptical going in, but overall it was a positive experience. The only downside was a little bit of chaos when we arrived to pick up the car, but ultimately it ended up working out. read more

Easirent Car Rental - Second waiting area - Car Rental Near Me - Irving, Texas

See all

I rented a 7 seat Chevy for my daughter's wedding party. I called ahead to make sure it was available and I was told it was. When I got there there were 2 people ahead of me and 3 more walked in after me. The attendant announced to the entire room, "There are currently no cars, but we're expecting some to come in soon". No cars. At a car rental with reservations! When I asked if they expected a 7 seat vehicle, he said: No! So I signed a piece of paper that said I wanted to cancel and I left. I went to Capps Van and Truck Rental and immediately got a 15 person van. DO NOT RENT FROM EASIRENT. It's easy to make a reservation, they just can't honor that reservation. read more

Easirent was not located at the airport rental car center as represented during booking. After arriving, I learned that I had to wait approximately 30 minutes for a shuttle and travel to an off-airport location to pick up the vehicle. This added significant time, inconvenience, and stress at the start of my trip. Had it been clearly disclosed that the rental location was off-site and required additional transportation, I would have considered other options. The listing was misleading and did not accurately reflect the rental pickup experience. read more

Absolute bait and switch--avoid this place at all costs! I've been renting cars for over 20 years and have never experienced such aggressive, dishonest upselling. I booked this rental expecting to pay around $289, but by the time the agent was done "adding on" fees, my total ballooned to $830.60. The worst part was being forced into a $35/day "unlimited mileage" charge ($315 total) that I explicitly told them I did not need. Even with a standard 150-mile-per-day limit, I would have had over 1,300 miles to use--way more than necessary. On top of that, they tacked on a $134.91 "Tire & Glass Pack" and $270 for CDW. They also bury a predatory late fee in the fine print: if you are even slightly late, they charge a massive $129.37 per day plus taxes. I should have gone with Enterprise for $500. Instead, I ended up paying nearly double that for a Chevy Trax. I will never rent from Easirent again. Save yourself the headache and the money--go literally anywhere else. read more

DFW LocationFirst, Lack of staff and constant upselling took us over an hour to rent car. The first car offered was dirty, dented and unacceptable. Secondly, I declined the OnePass toll package, used the Avoid tolls setting on my navigation. And NEVER DROVE ON A TOLL ROAD DURING MY USE OF CAR. Thirdly, I received an invoice charge for FRAUDULENT TOLL CHARGES. I was sitting in my business conference during the times of charges. FRAUD WAS COMITTED FOR $25? I will never rent from you and encourage Priceline from offering Easirent read more

Two shuttles from airport , zero signs or communication in the reservation as to how to get to your business , had to talk with people at other rental car desks to find out you've got a shuttle every 30 mins rather than being notified by you. Called for an update on the very late shuttle and was hung up on. Whomever runs this place is an idiot read more

If I could give this place zero stars, I would. The experience started badly at the airport. We were told the shuttle runs every 20-30 minutes, yet we waited 45 minutes. When we asked the driver about the delay, his response was dismissive: "You probably got there right when I left. I can't fly." Things only got worse at the rental office. We waited another 30 minutes in line, only to be told that our car wasn't ready. We then had to wait an additional 20 minutes for the vehicle to be prepared. When we finally received the car, it wasn't even properly ready--it was not clean, and the gas tank was less than half full. Poor communication, long wait times, unprofessional customer service, and an unprepared vehicle made this one of the worst car rental experiences I've had. I would not recommend this location to anyone. read more

This rental location is completely off-site from both the airport and the main DFW rental car center, which makes the process longer and less convenient than expected. After landing, you first need to take the DFW rental car shuttle to the rental car center, and then transfer to a second shuttle to reach Easirent. We waited over 15 minutes for the Easirent shuttle, and the drive from the rental car center to the pickup/drop-off location is another 3 miles, taking roughly 10-11 minutes. Overall, the multiple transfers and waiting times add up and can be frustrating, especially after or before a flight. The staff at the location was however very helpful, once you breakthrough the initial grumpiness of working for a car rental company where everybody probably complains about the multiple steps to even just getting there. If you're short on time or want a smooth airport pickup experience, it's worth knowing this in advance. read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas

See all

I rented a vehicle through this company for 6 days through Priceline for $286 . Our flight got redirected to San Antonio instead of Dallas Ft Worth due to severe thunderstorms. When I called them and told them I couldn't pick up car til next day they told me to make another reservation. They told me that Priceline would reimburse me . I booked another reservation with them for 5 days paid another $290 . We had to take airport shuttle then wait for their shuttle to pick us up which was another 12 minute ride. check in took forever and the car we got smelled of marijuana , knobs were missing for radio and the vent for ac just fell off when we went to adjust them. Today I get an email that I had unpaid tolls and they couldn't charge my card on file. on my final bill I was charged for tolls and this company never approved refund for the other reservation. while I was in Texas someone also tried to do ancestry.com on my credit card. The only place I used that card was at easirent. I had to shut this card off due to credit card fraud. The people who work here are unprofessional and they don't know how to run a business. I will not rent from here ever again! read more

I went to this establishment a few days ago to rent a car. First of all, the location is so sketchy. Secondly, once you step foot inside the establishment, you are greeted with the most vulgar music. When I say vulgar, I mean just that. I'm hearing the N word. I'm hearing the P word, the F word and everything in between. It's so distasteful. The staff, if you can call them that, were rude, dismissive and seemingly done with working for the day. We waited quite a long time for the employee to go get the car. And when he pulled it up, the car was filthy. It's evident they don't clean the cars. There was mud and dirt all over the INSIDE. My fiancee got in the car for the first time after I had it for a few days and asked me why it was so dirty. Never rent from here. They are so unprofessional that you would think that was part of their job description. Wish I could give ZERO STARS read more

It was a lot longer of a process to get a car and get checked in and everything than at a more well known rental car company. It was definitely disorganized and they were trying to find the keys for different cars and it wasn't very smooth. The car they gave me had a hole in the tire that was leaking air and they didn't know before they sent me out. She said she needed to fill it up with air, but it didn't have the valve cap on and I had to constantly fill the air up 10 different times during my trip. When I got back to return the car, it took a while for them to get for me and no one addressed me or told me they would get to me in a minute. Overall, the guy that helped me when I dropped off was nice and he gave me an email and phone number to contact to hopefully get a refund for the valve caps and air I had to purchase, but you get what you pay for type thing. read more

A new company, busting their butt to provide great service! It wasn't as smooth as the top big chains, but the effort and hustle showed by all of the customer facing employees was much appreciating, and super helpful! The employees I dealt with on-site have earned my repeat business. Corporate and their systems need to try to keep pace, and they'll be a top player in the years to come! read more

Literally the worst rental experience ever and I would not recommend to anyone. Misleading rental policy and car availability/quality is extremely poor. I ended up spending twice the amount for a quarter of the quality of any other company. Initially saved $50 at booking just to turn around and spend an additional $180 at pick up. On top of all of this I had to wait an hour for a shuttle back to the airport. Spend the extra money up front with a different rental company it's definitely worth the peace of mind. read more

I found this rental company online. It had the best offer for what I needed. Their prices are very economical. They don't have the car at the airport so you will have to take the rental car shuttle to the pick up center in Irving from the airport. They are busy and their lobby is small. I had a good experience with the staff. There were a few faces frowning the times I was there but overall they were friendly and one in particular was killing it. He had braces. When you arrive, sign your name on the clipboard and wait to be call. I recommend doing the check in process with the link they send you or the barcode on the walls and pre fill your information. It helps the process go faster. The cars overall were not the best. They were dirty, newer cars but with bumps and/or scratches. The inside was halfway vacuum and all of the windows needed cleaning. They do give you the tank full. The cars need to be cleaned and do proper maintenance. The 1st car I was given, I had to exchange. The check engine light came on and it also needed a rotation and alignment asap. The check engine light on the replacement car also came on and needed engine oil change. When you call, expect to be waiting for 30 mins or so before they answer. Overall, you are not paying for quality. Drive safely! read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas

Walked in and the workers looked annoyed I was even there. The whole place smelled like weed. Very sketchy place.

Wow! So pleasantly surprise by how great the experience was renting a car upon arrival to Dallas. The pre-check in process made for a quick turnaround at the rental car location. From the time the shuttle picked us up from DFW we were to Easirent and in our car within 45 minutes! DD was friendly, knowledgeable and quick to get us in and out! read more

I fell victim to the biggest predatory practices while renting from this company. I booked my rental through Expedia and received pickup/drop off instructions via email. It was somewhat confusing taking the rental car shuttle from the airport to the rental car center to take another rental car shuttle to the Easirent location itself. I should have known then I was in for a scam. I flew in on a Friday morning. When I initially booked my rental I was given the option to select a pickup time of 8am, and with my flight scheduled to land around 7:20am that worked out nicely for me. After the extensive commute we made it to the rental car location and entered the facility. I was greeted by two employees, male and female. The female employee (who later revealed herself to be the on-site manager) handled my reservation check-in. I provided her with my ID and to my surprise received news that the class of vehicle I had booked (again I booked through Expedia using one of the promotional options where you don't know what type of vehicle you have rented until you go pick it up) wasn't available and she only had SUVs on the property. She then proceeded to tell me that it would cost me an additional $25 a day, not including whatever other taxes and fees to secure the reservation because I had no choice but to accept the upgrade or lose what I had paid in rental booking fees already altogether. It went from a $80 weekend rental in total to over $160+ because of predatory business practices. I have never been the customer is always right type because I grew up in customer service roles and have always worked in a client facing role of some sort professionally. Having experience in the rental car service industry, this was the first time that I have ever seen a company, choose to snag a few extra dollars over building a relationship with a customer who would potentially rent with them again. Based off of my initial pick up experience alone, I would never rent with this car service company again, and I definitely would not suggest this rental company to friends, family, or colleagues in the future. read more

This is the worst experience renting a car. At the time of pickup there was only one worker in the whole place. On the way back they had plenty of workers only the shuttle bus driver disappeared. I approached the manager Kay and she said she had no idea where her worker was. We were waiting for 30 minutes and all she could say was that she suggests I call an uber. Unbelievable! I will never rent from them again! read more

Very bad service a African American gentleman try to up charge me in the insurance and when I said no he said he would work whit me if I Zelle I'm $50 , do not recommend that like to SCAM read more

Easirent was difficult to rent from. They do not make it clear that their location is not actually at the DFW airport and you have to take 2 shuttles to get there which adds a ton of time despite it being advertised as an airport rental. Then when we got there we waited an hour to be given the car. Drop off was the same, took forever to be helped to drop off, had to uber to the airport because we would miss our flight if we took the two shuttles after taking forever to drop the car off. Unfortunately we also had gotten hit in a parking ramp, so we had the pleasure of working with Rockport auto claims which is a scam in itself. They sent me an estimate that was completed virtually and it seemed too expensive. I asked Rockport auto for the invoice for the actual repair and they said they do not have it. I tried for months to get the invoice from them and from easirent and I was unable. They ended up submitting to my insurance and they too requested the actual repair bill and Rockport Auto refused to give it. Progressive paid the amount they deemed appropriate and Rockport then stated I owed the rest. I believe it is within the rights of the consumer to get the actual invoice and not the random estimate. They also had already gotten $500 from my credit card company and then when they submitted to insurance they sent the full amount without removing the 500 they already were paid out. Then when asking me for the remaining balance they did not take into account the 500 they were already paid so they asked me for $751 instead of $251. Both of those situations seem to me to be illegal. I have seen tons of similar experiences on the BBB complaints page, so if anyone wants to start a class action lawsuit against them, I am happy to submit all the evidence I have. Easirent is slightly cheaper than its competitors but its is not at all worth it and it will cost you extra in the long run. read more

Better directions, more educated people, grossly overcharged and claimed not to know how to remove charges and telling us to return the next day to get. Destroying the first day of vacation Don't go there a little extra discount is not worth it . read more

PLEASE!!! save your sanity and do not bother renting from this company unless you are absolutely desperate and have no other options!!! Zero stars if I could. The lack of customer service is behind comprehension. The cheap rate for the vehicle is not worth everything. Especially once you add all the additional fees. No one answers the phone . No one responds to email. The only good thing i have to say was my shuttle driver Teddy. He was beyond sweet. The 1st shuttle driver was a joke!! Eating cheese puffs and never stopped for passengers who were waiting at the rental center. I waited an extra 25 minutes for the next shuttle! On top of the 30 minutes, I previously waited. Thankfully it was a nice gentleman named Teddy. read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas

It's NOT Easy Rent -- it's HARD2Rent. Worst Rental Experience of My Life. This was by far the worst car rental experience I've ever had. First of all, this place is nowhere near the airport. You have to take two separate shuttles just to get there! Not exactly convenient when you're traveling with luggage and on a schedule. Second, they asked for a very specific page from my personal car insurance ...the declaration page. Be honest: who walks around with that in their bag on vacation? Most people don't even know what that is, let alone carry a printed copy. And if you don't have it? Surprise, they pressure you into buying their overpriced insurance. Speaking of pressure, they also try to swindle you with toll fees, charging you a daily flat rate that adds up fast. Then they push extra coverage for tires and windshields, and make you pay up front to fill the gas tank. Every step of the way felt like an upsell wrapped in confusion. There were several other frustrated customers going through the exact same thing I was. It felt shady, unprofessional, and completely ruined the start of my trip. I was so stressed out just driving around, worrying that something might go wrong and they'd find another way to charge me. DO NOT RENT FROM THIS PLACE. Save yourself the headache and go with a reputable company that actually makes travel easier...not harder. read more

Rian B. Was helpful, courteous, efficient. Thank you for a great experience. The only thing would be the shuttle service was a long wait...a sign would be helpful to where pick up is...it was confusing. Thank you read more

Worst rental business. Not worthy of 1 star review. Practices deception on Priceline with false advertising. Should have read the bad true reviews before getting scammed out of more money for unlimited miles. Totally misrepresented unlimited miles quote on Priceline for full size SUV, only to be told later if I had read the small print before booking it. And to add insult I paid for a standard size suv and got downgraded for small or mid size suv. Avoid this business practicing bait and switch scams and pressure selling tactics. You feel total pain and disappointment after renting from this location and will end up paying more than other car rental spots. Don't believe the bs rental price advertising on Priceline. read more

Easirent Car Rental - Unlimited rental policy - Car Rental Near Me - Irving, Texas

The shuttle took forever to pick up. This is my fault but they don't disclose that it is off the DFW site so you go to the rental car area at the airport then you have to wait up to 40 mins for a shuttle. Never again! read more

First there are no signs at the rental shuttle drop off. Second you drive a few miles outside the airport with a driver who gets paid by the hour and he knows it Third, the wait at the rental desk is long on a Tuesday morning taking me to Tuesday afternoon. Nobody looks like they want to be here. Don't try to save a few bucks it is not worth it. read more

I've gone through plenty of other car rental companies and let me tell you that this has been the worst experience by far. My wife booked it through Expedia so she had already paid which is why we went with it. Once we arrived we waited over an hour just to get into a car. I pre-checked us in just to still wait as long as we did. The two guys who were working the front were having people sign into the clipboard and went off that list. They were chatting and clowning around while also working with a customer. Due to their lack of professionalism they sent the couple off in the car without taking card information leading him to pause everything and now calling the customer to come back. A third guy who works there appears wearing shades and a back pack and going in and out of the building. There was now a female worker who was working in the smaller room inside that was also checking in people. It was finally our turn and the female worker attended us to which we said we did NOT want the tolls or anything extra. She now requested for my proof of insurance to which I provided then wanted to see everything my policy covered which I thought was a bit ridiculous considering no other rental company has ever requested. I provided the proper documents and now she requested for my card and was charging me $154.78. What's crazy is she led me to believe that was the hold they were doing on my card and turns out she charged me for the Tolls when I had clearly stated I did not want it. I asked for her to remove and refund the amount she charged me for to which she then said a manager would have to override it and refund the money. Apparently no manager was on site. Told me she would take care of it and have the manager refund me the amount. When I received the car it was dirty and seat in the back had a huge white stain. I called the next day to try and speak with a manager and no one at the branch seems to answer the phone and every time redirects you to their customer support which is also useless btw. When I spoke with someone they said that we would have to speak with the manager in person since they don't handle escalations over the phone. Which is ridiculous. The day we dropped off the rental we requested the manager and was told they were gone for the day. I was flying out that same day and never got my refund back. After I got back home I called early next morning 13 times and was never able to reach anyone at that location. My friend who lives in TX called as well and was never able to get a hold of someone. The lack of communication, service and transparency is terrible. Avoid this place and save your money. It may appear cheaper but trust me it's not! You're better off going with another legit rental company! read more

Easirent Car Rental - Huge white stain - Car Rental Near Me - Irving, Texas

Honestly was skeptical initially due to the location being a distance from the airport, however.....that is why the cost is significantly less than the other rental companies. While I was waiting in line a customer was being rude, nasty-he obviously had not rented cars before. He was upset with the whole process and causing a situation. Rylon was the staff handling the situation, he was professional, kind, and showed empathy successfully resolving the situation. Rian assisted me and was just as professional. I highly recommend using them read more

I booked a car for next month. I called to ask a few questions about additional fees, ie: additional driver, extending my reservation by 3 hours, add their CDW insurance... The lady I spoke with was horrendously rude!!! Yes, they charge $13.99 for additional driver, not too bad. I can't extend my hours now, I have to wait until I physically have car (lol, what???). Even though I said I was flying in, she was ADAMANT that I listen to her explain how if I couldn't show a plane ticket, they wouldn't provide me with CDW, $30.99/day... I cancelled that booking immediately after getting off the phone with her... read more

I'm 69 years old I've been renting cars since I was 21, I've never had a worse experience with this so called car rental. When I booked it , it says unlimited miles but nooo according to these so called car rental. We took a bus from DFW airport when we reached thís so called car rental. 13 people waiting for over 30 minutes to get any sevice read more

Needed a car for a few days in Dallas. Expedia told me that there was a deal- so I took it! Off airport location-beware. I waited for their Mercedes runner van to pick me up o outside of the airport car rental building. The actual office is about 10-15 minutes away. The office staff are really nice and accommodating. I was worried about going off airport to an unknown rental company due to other bad experiences. I was happy to discover that I didn't need my mace at all! Overall pleased with the customer service, car and experience. read more

1. reservation not recognized 2. Off site location after waiting 45 min for a shuttle. 3. Once in office we waited another hour and a half . 4. Car filthy 5. Smelled like cigs ( watch out for that $250 cleaning fee. 6. No infant car seats available 7. Facility was disgusting 8. Owner or Manager no where to be found , quite frankly don't blame them , this is a failing business ( joke ) read more

We appreciated the prompt pick-up from the airport, friendly and expert check-in, and spot on advice for the area (our first time visiting!). TJ helped us and I would recommend. read more

This was by far the most unpleasant experience I'd ever had with a rental car/company when traveling. User beware-this is what you get when attempting to save $20 a day on vacation [don't do it next time]. When you arrive at Dallas Fort Worth-you jump on the blue rental car shuttle that takes about 10 minutes to get you to the rental car building [its a stand alone terminal outside of DFW]. Once you get there-you grab your bag and WALK to the parking lot. Where do you go you ask? to an unmarked spot at a crosswalk. that's right folks! No sign, no directions, no nothing. Easierent DOES NOT HAVE a designated license to be there [which means they dont pay to operate there, they just use the parking lot to pick people up for free] and the employees are the poor folks that have to spend their time explaining to patrons oh go stand over there somewhere and look for their shuttle we don't really know how/where they are supposed to pick you up they are a joke. Ok! That was comforting. The shuttle arrives, and you get whisked away on yet another 20 minute drive through a neighborhood I will not proclaim to be safe [literally] and when you realize where this place is, you understand what you've rented from. It's a small office with a tiny parking lot in the middle of an industrial park. No car wash, no big lot, nothing. A cheap, unprofessional gig. You sign in on a clip board, and when the kids are done gabbing with one another and talking about what they had for lunch, maybe they'll get to you. Don't expect to get anywhere any time soon. You will miss your appointment if you're flight was delayed or late, this I can promise. When it was my turn to get a car, the young lady didn't notice that I'd already taken the time to pre-check in and started asking me the full roster of questions. I stopped her and then updated her information. She took me outside to my car. This vehicle looks like someone just turned it in. It wasn't washed, the inside was dirty and I could barely see out of the windshield due to a splatter of an oily substance [that I assume was armorall for the dash because it was greasy when I ran my fingers through it]. This car was disgusting. And THAT was the good part of the review. Please review the photos attached. Not only was it riddled with dings and scrapes like it had been in an accident already but it had a chipped windshield as well and the girl says to me "we dont cover glass or tires". Excuse me? I said. What about this? I pointed to the rock hole. She said "OH I got that you dont have to worry about that". I then went around the car and took more pictures. She did not notate any of the other scrapes dings or inside. She just handed me my key and said here you go bye. I was literally late for a bridal appointment at another salon with my sister so I had to go. Did I mention the group of 6 young men blaring music having lunch behind my car in the adjacent parking lot? Yeah that was fun while trying to leave. I find the one spot I can see out the window-and I set the GPS and I get to my hotel. {THIS was on Tuesday mind you-I was supposed to keep the car until Friday}. I made my sister pick me up because I didn't trust the car. Fast forward to Thursday-the next bridal salon appointment for us was an hour out of town. She had her car I had mine. I told her I would meet her there. No sooner did I get on the expressway did I get an engine warning light, an oil change maintenance warning light, a dash flash AND a tire pressure warning all within 5 minutes. I contacted my sister immediately and told her I was NOT going to make it and that I had to go straight back to the rental car place because I was not getting stuck on the expressway in god knows where. I rerouted the GPS and made it back to them within 15 minutes. As soon as I pulled into the car rental place to turn this POS in, a very nice man opened my door and I said immediately "Sir this car is in serious need of maintenance" and as I proceeded to tell him everything that was wrong with the car he could see I was very shaken up. He also pointed out that the back tire was completely flat [talk about me being lucky I even made it]. Then he rushed to the back and told me to hold on. He came back out, said I had full coverage and that everything would be covered on THEM and that he would release my deposit immediately and he was so sorry. THEN he gave me a choice-another car OR ? I said I want the shuttle to the airport. At this point my trip was completely ruined anyway. My sisters bridal appointment was an hour away and already half over and I was willing to pay MORE money to change my airline ticket to come home. terrible trip terrible car terrible business practice I hope someone reads this review and saves themselves the trouble in the future. read more

See all