This is my second time renting at this location and I've rented with their Houston location like 5x so I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll. read more

Absolute bait and switch--avoid this place at all costs! I've been renting cars for over 20 years and have never experienced such aggressive, dishonest upselling. I booked this rental expecting to pay around $289, but by the time the agent was done "adding on" fees, my total ballooned to $830.60. The worst part was being forced into a $35/day "unlimited mileage" charge ($315 total) that I explicitly told them I did not need. Even with a standard 150-mile-per-day limit, I would have had over 1,300 miles to use--way more than necessary. On top of that, they tacked on a $134.91 "Tire & Glass Pack" and $270 for CDW. They also bury a predatory late fee in the fine print: if you are even slightly late, they charge a massive $129.37 per day plus taxes. I should have gone with Enterprise for $500. Instead, I ended up paying nearly double that for a Chevy Trax. I will never rent from Easirent again. Save yourself the headache and the money--go literally anywhere else. read more

DFW LocationFirst, Lack of staff and constant upselling took us over an hour to rent car. The first car offered was dirty, dented and unacceptable. Secondly, I declined the OnePass toll package, used the Avoid tolls setting on my navigation. And NEVER DROVE ON A TOLL ROAD DURING MY USE OF CAR. Thirdly, I received an invoice charge for FRAUDULENT TOLL CHARGES. I was sitting in my business conference during the times of charges. FRAUD WAS COMITTED FOR $25? I will never rent from you and encourage Priceline from offering Easirent read more

Easirent was not located at the airport rental car center as represented during booking. After arriving, I learned that I had to wait approximately 30 minutes for a shuttle and travel to an off-airport location to pick up the vehicle. This added significant time, inconvenience, and stress at the start of my trip. Had it been clearly disclosed that the rental location was off-site and required additional transportation, I would have considered other options. The listing was misleading and did not accurately reflect the rental pickup experience. read more

We arrived on a Thursday around noon and it was pretty busy. It is confusing when you first arrive, there is a physical sign-up sheet on the counter where you put your name down and they will call you in the order of arrival. There were about 4 other parties in front of us and it took about 35 minutes from the time of walking in until we were in the car. Despite the wait, the rest of our experience was positive which we were surprised by given the negative reviews. Given the low rental price, I was surprised that the car had CarPlay and both a USB and USB-C port. Drop off on Saturday was super easy and we only waited for the shuttle for about five minutes before it took us back to the airport. We were skeptical going in, but overall it was a positive experience. The only downside was a little bit of chaos when we arrived to pick up the car, but ultimately it ended up working out. read more

Easirent Car Rental - Second waiting area - Car Rental Near Me - Irving, Texas

See all

If I could give this place zero stars, I would. The experience started badly at the airport. We were told the shuttle runs every 20-30 minutes, yet we waited 45 minutes. When we asked the driver about the delay, his response was dismissive: "You probably got there right when I left. I can't fly." Things only got worse at the rental office. We waited another 30 minutes in line, only to be told that our car wasn't ready. We then had to wait an additional 20 minutes for the vehicle to be prepared. When we finally received the car, it wasn't even properly ready--it was not clean, and the gas tank was less than half full. Poor communication, long wait times, unprofessional customer service, and an unprepared vehicle made this one of the worst car rental experiences I've had. I would not recommend this location to anyone. read more

The shuttle took forever to pick up. This is my fault but they don't disclose that it is off the DFW site so you go to the rental car area at the airport then you have to wait up to 40 mins for a shuttle. Never again! read more

I went to this establishment a few days ago to rent a car. First of all, the location is so sketchy. Secondly, once you step foot inside the establishment, you are greeted with the most vulgar music. When I say vulgar, I mean just that. I'm hearing the N word. I'm hearing the P word, the F word and everything in between. It's so distasteful. The staff, if you can call them that, were rude, dismissive and seemingly done with working for the day. We waited quite a long time for the employee to go get the car. And when he pulled it up, the car was filthy. It's evident they don't clean the cars. There was mud and dirt all over the INSIDE. My fiancee got in the car for the first time after I had it for a few days and asked me why it was so dirty. Never rent from here. They are so unprofessional that you would think that was part of their job description. Wish I could give ZERO STARS read more

I'm 69 years old I've been renting cars since I was 21, I've never had a worse experience with this so called car rental. When I booked it , it says unlimited miles but nooo according to these so called car rental. We took a bus from DFW airport when we reached thís so called car rental. 13 people waiting for over 30 minutes to get any sevice read more

A new company, busting their butt to provide great service! It wasn't as smooth as the top big chains, but the effort and hustle showed by all of the customer facing employees was much appreciating, and super helpful! The employees I dealt with on-site have earned my repeat business. Corporate and their systems need to try to keep pace, and they'll be a top player in the years to come! read more

Walked in and the workers looked annoyed I was even there. The whole place smelled like weed. Very sketchy place.

We appreciated the prompt pick-up from the airport, friendly and expert check-in, and spot on advice for the area (our first time visiting!). TJ helped us and I would recommend. read more

This is the worst experience renting a car. At the time of pickup there was only one worker in the whole place. On the way back they had plenty of workers only the shuttle bus driver disappeared. I approached the manager Kay and she said she had no idea where her worker was. We were waiting for 30 minutes and all she could say was that she suggests I call an uber. Unbelievable! I will never rent from them again! read more

This rental location is completely off-site from both the airport and the main DFW rental car center, which makes the process longer and less convenient than expected. After landing, you first need to take the DFW rental car shuttle to the rental car center, and then transfer to a second shuttle to reach Easirent. We waited over 15 minutes for the Easirent shuttle, and the drive from the rental car center to the pickup/drop-off location is another 3 miles, taking roughly 10-11 minutes. Overall, the multiple transfers and waiting times add up and can be frustrating, especially after or before a flight. The staff at the location was however very helpful, once you breakthrough the initial grumpiness of working for a car rental company where everybody probably complains about the multiple steps to even just getting there. If you're short on time or want a smooth airport pickup experience, it's worth knowing this in advance. read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas

See all

RENTERS BEWARE!! 1. The pickup spot for the car is a 3rd location from the airport, far from ideal. You have to take a shuttle from the airport to the Car Rental Center, then get on ANOTHER shuttle bus to the Easirent location. It took so long to get there, I started to feel like maybe we were being kidnapped. 2. Overbooked a bunch of customers who had to wait an hour or more for their vehicle. I was lucky enough to be the first off my shuttle bus so I got a car after only 15-20 min, but they told others it was going to be an hour plus wait for a car that they booked in advance. Not much choice but for them to wait since you're in some rando warehouse neighborhood far away from the airport and no other car rental places nearby. 3. They wouldn't take my valid car insurance and made me buy theirs. (no choice when you're driven to what feels like the middle of nowhere and there are 30 people behind you desperate for a car) Check to see if they take your insurance beforehand! You've been warned. 4. Facility smelled like pot, big time. Not judging, but your place of business should not reek of skunk weed. This is not instilling confidence in your professionalism . 5. Tried to up-sell the TX Easypass for toll roads, like HARD sell. I knew where I was going and would be around a small area during my trip so I kept saying no, and he kept arguing with me about how I needed it and how I could have fines or penalties for not paying tolls on time, and how the toll roads are EVERYWHERE, etc. I wore him out saying no, but that would have been another $15 per day flat fee whether I used the toll roads or not, on top of the $30 per day for their insurance that I had to pay. Bro. So much for getting a cheap car. If you're trying to save money on a rental car, don't bother with Easirent, they scam or up-sell you so you're paying what you would have with Herz or Avis anyway, and it's faster to get to the big companies' location from the airport. Renting a car in Dallas sucks, the Rental Center for the reputable car places is absolutely packed with people, long lines, etc. but that's the way it is, so you just have to figure out how to not get ripped off on top of that hassle. No problem with the car at Easirent, it was fine, but everything else about this company is shady AF. Beware. read more

Rian B. Was helpful, courteous, efficient. Thank you for a great experience. The only thing would be the shuttle service was a long wait...a sign would be helpful to where pick up is...it was confusing. Thank you read more

Literally the worst rental experience ever and I would not recommend to anyone. Misleading rental policy and car availability/quality is extremely poor. I ended up spending twice the amount for a quarter of the quality of any other company. Initially saved $50 at booking just to turn around and spend an additional $180 at pick up. On top of all of this I had to wait an hour for a shuttle back to the airport. Spend the extra money up front with a different rental company it's definitely worth the peace of mind. read more

Honestly was skeptical initially due to the location being a distance from the airport, however.....that is why the cost is significantly less than the other rental companies. While I was waiting in line a customer was being rude, nasty-he obviously had not rented cars before. He was upset with the whole process and causing a situation. Rylon was the staff handling the situation, he was professional, kind, and showed empathy successfully resolving the situation. Rian assisted me and was just as professional. I highly recommend using them read more

This place is terrible the over back cars they know they dont have. They dont cancel the reservation acting as if you still did get there car. They do very bad business. Stay away you will be out of town with no rental taking Uber. read more

I fell victim to the biggest predatory practices while renting from this company. I booked my rental through Expedia and received pickup/drop off instructions via email. It was somewhat confusing taking the rental car shuttle from the airport to the rental car center to take another rental car shuttle to the Easirent location itself. I should have known then I was in for a scam. I flew in on a Friday morning. When I initially booked my rental I was given the option to select a pickup time of 8am, and with my flight scheduled to land around 7:20am that worked out nicely for me. After the extensive commute we made it to the rental car location and entered the facility. I was greeted by two employees, male and female. The female employee (who later revealed herself to be the on-site manager) handled my reservation check-in. I provided her with my ID and to my surprise received news that the class of vehicle I had booked (again I booked through Expedia using one of the promotional options where you don't know what type of vehicle you have rented until you go pick it up) wasn't available and she only had SUVs on the property. She then proceeded to tell me that it would cost me an additional $25 a day, not including whatever other taxes and fees to secure the reservation because I had no choice but to accept the upgrade or lose what I had paid in rental booking fees already altogether. It went from a $80 weekend rental in total to over $160+ because of predatory business practices. I have never been the customer is always right type because I grew up in customer service roles and have always worked in a client facing role of some sort professionally. Having experience in the rental car service industry, this was the first time that I have ever seen a company, choose to snag a few extra dollars over building a relationship with a customer who would potentially rent with them again. Based off of my initial pick up experience alone, I would never rent with this car service company again, and I definitely would not suggest this rental company to friends, family, or colleagues in the future. read more

I booked a car for next month. I called to ask a few questions about additional fees, ie: additional driver, extending my reservation by 3 hours, add their CDW insurance... The lady I spoke with was horrendously rude!!! Yes, they charge $13.99 for additional driver, not too bad. I can't extend my hours now, I have to wait until I physically have car (lol, what???). Even though I said I was flying in, she was ADAMANT that I listen to her explain how if I couldn't show a plane ticket, they wouldn't provide me with CDW, $30.99/day... I cancelled that booking immediately after getting off the phone with her... read more

please never rent from easirent car rental. i rented a car in las vegas from easirent car rental and first the car didnt have a gas needle in it. i have been a licensed driver for over 60 years and have never seen or owned a car without a visible gas tank gauge needle so you can definitely tell where the gas tank is . this in itself was weird. secondly. usually at the big boy rental agencies (budget, hertz, national, enterprise) they just ask you to initial if you dot want their insurance coverage. at easirent they wanted to actually see your policy coverage declaration page from your current car insurance co. who travels with that? it took me 45-60 minutes to find it and produce it to them which i thought was really unneccessary. do yourself a favor find another car rental read more

We never leave negative reviews. However, the only positive comment we have is that the young man at the counter was very personable and friendly. Otherwise, it was the worst car rental experience we've had in 35+ years of renting cars. It took two shuttles to reach the rental site. The car we rented wasn't very clean, was on empty (fuel light on!), the cruise control didn't work. The high beams didn't work either. Also, there was an additional $108 charge because we were taking the car across state lines between Texas and Arkansas. We've never seen this type of charge before. This seems particularity ludicrous considering the size of Texas. We could have driven thousands of miles within the state in our 5 day rental but paid extra to drive 65 miles into Arkansas. Not only will we not rent from Easirent again, we will forever be on guard and hunting for potential fees and inconveniences. read more

I found this rental company online. It had the best offer for what I needed. Their prices are very economical. They don't have the car at the airport so you will have to take the rental car shuttle to the pick up center in Irving from the airport. They are busy and their lobby is small. I had a good experience with the staff. There were a few faces frowning the times I was there but overall they were friendly and one in particular was killing it. He had braces. When you arrive, sign your name on the clipboard and wait to be call. I recommend doing the check in process with the link they send you or the barcode on the walls and pre fill your information. It helps the process go faster. The cars overall were not the best. They were dirty, newer cars but with bumps and/or scratches. The inside was halfway vacuum and all of the windows needed cleaning. They do give you the tank full. The cars need to be cleaned and do proper maintenance. The 1st car I was given, I had to exchange. The check engine light came on and it also needed a rotation and alignment asap. The check engine light on the replacement car also came on and needed engine oil change. When you call, expect to be waiting for 30 mins or so before they answer. Overall, you are not paying for quality. Drive safely! read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas

They do not pick up their phone lines. Shuttle tracking did not work, shuttle never arrived at the airport

I Got a a rental Car through Priceline which was offered to me for $15/Day. However, the total payment ended up to Over $500.00. So, 1. This car rental is closed by 10:00 PM, which you don't see when you book your car rental, and you will find yourself in trouble if you are picking your car after that time 2. They refused to accept my insurance saying they had issues with Root insurance, which was not disclosed in any of the rental process from booking to picking up the car 3. The attendant asked me if I can have the pass covered by them or be responsible for any amount of tolls in Dallas, I said I will handle the tolls my self, and he asked do you understand how the express lanes work? I said yes and signed the agreement. Finally, I see they charged me around $173 for tolls and Fees while I am only responsible for about $63.00 tolls and around $138.00 for forced Insurance coverage besides what I paid through Priceline which was around $151.00. NEVER EVER GO WITH THIS RENTAL CAR AS IT COSTS YOUR MONEY AND HEALTH AT THE SAME TIME. UNDISCLOSED LOCATION HOURS, REJECTION OF YOUR OWN INSURANCE IN THE LAST MINUTES AND GOING WAY BEYOND YOUR ADVERTISED DAYLY CAR RENTAL RATES. I WOULD RATHER CALL IT CRAZYRENT. read more

It's the worst experience, guys. Never rent a car here; your check-in will take at least three hours. The workers are EXTREMELY SLOW. It's only 20 minutes from the airport. I don't know how I didn't notice this before. Be careful and stay away from this place.... read more

1. reservation not recognized 2. Off site location after waiting 45 min for a shuttle. 3. Once in office we waited another hour and a half . 4. Car filthy 5. Smelled like cigs ( watch out for that $250 cleaning fee. 6. No infant car seats available 7. Facility was disgusting 8. Owner or Manager no where to be found , quite frankly don't blame them , this is a failing business ( joke ) read more

Better directions, more educated people, grossly overcharged and claimed not to know how to remove charges and telling us to return the next day to get. Destroying the first day of vacation Don't go there a little extra discount is not worth it . read more

I've gone through plenty of other car rental companies and let me tell you that this has been the worst experience by far. My wife booked it through Expedia so she had already paid which is why we went with it. Once we arrived we waited over an hour just to get into a car. I pre-checked us in just to still wait as long as we did. The two guys who were working the front were having people sign into the clipboard and went off that list. They were chatting and clowning around while also working with a customer. Due to their lack of professionalism they sent the couple off in the car without taking card information leading him to pause everything and now calling the customer to come back. A third guy who works there appears wearing shades and a back pack and going in and out of the building. There was now a female worker who was working in the smaller room inside that was also checking in people. It was finally our turn and the female worker attended us to which we said we did NOT want the tolls or anything extra. She now requested for my proof of insurance to which I provided then wanted to see everything my policy covered which I thought was a bit ridiculous considering no other rental company has ever requested. I provided the proper documents and now she requested for my card and was charging me $154.78. What's crazy is she led me to believe that was the hold they were doing on my card and turns out she charged me for the Tolls when I had clearly stated I did not want it. I asked for her to remove and refund the amount she charged me for to which she then said a manager would have to override it and refund the money. Apparently no manager was on site. Told me she would take care of it and have the manager refund me the amount. When I received the car it was dirty and seat in the back had a huge white stain. I called the next day to try and speak with a manager and no one at the branch seems to answer the phone and every time redirects you to their customer support which is also useless btw. When I spoke with someone they said that we would have to speak with the manager in person since they don't handle escalations over the phone. Which is ridiculous. The day we dropped off the rental we requested the manager and was told they were gone for the day. I was flying out that same day and never got my refund back. After I got back home I called early next morning 13 times and was never able to reach anyone at that location. My friend who lives in TX called as well and was never able to get a hold of someone. The lack of communication, service and transparency is terrible. Avoid this place and save your money. It may appear cheaper but trust me it's not! You're better off going with another legit rental company! read more

Easirent Car Rental - Huge white stain - Car Rental Near Me - Irving, Texas

This was the absolute worst rental car company I have ever used. Car was dirty. We came at drop off and waited so long (1hour) for the airport shuttle we had to call a Lyft. read more

This was the absolute worst customer service experience I have EVER had. It was my fault for not noticing the location was not with the other rental places, that was fine. Once we got to Easirent we signed in and waited for over 30 minutes. At 1 point the worker came in and told everyone her one had 3 cars left for the whole day and everyone else on the list had to leave or wait for people to return cars. Only 1 person appeared to be working while employee Naveah sat at the desk giggling on FaceTime. I asked her politely what I was waiting for since she appeared to be doing nothing. She said rudely, "I'm on break you gone have to wait for him" then that's when an argument ensued. If you're on break go to a break room, not sit on FaceTime in front of a ROOM full of waiting customers. And instead of asking his coworker to leave the front of the store the man helping me told me "respect my coworker or I'll cancel your reservation". If I hadn't had things to do, I would told him he can shove that car up his ass. I assure I will be following up with this complaint. read more

This is a review of one company, which showed two drastically different levels of professionalism. If you did not know, they are not located at the car rental location at DFW. One has to take the shuttle from the DFW car rental location (after taking the bus from the airport to the car rental location). We got in the company shuttle van. The van REEKED of marijuana, and the radio was blaring rap music. Based on how the driver was operating this full shuttle, I was concerned (based on my training and experience) that the driver was possibly under the influence of marijuana. Yes, one can smoke it legally, however one can not be under the influence while driving, especially while commercially transporting passengers. We survived the 5-mile drive. As we entered the doors, immediately in our view was a manned desk with the company logo on the wall behind the desk. Naturally, we walk towards the desk. An employee (I guess), started waving us to the left in a very animated way. To the left was a dark and unmarked office. This office came straight out of the charity furnishings store. The employee who assisted us was - RUDE. After a short time, we finally walked to the car. The car was fine; it served the purpose for our trip. The second half. When we returned the car, we went to the same outdated counter. We were greeted by a very nice employee who was professional and helpful. The shuttle van to the DFW car rental lot (no the could not go directly to the airport, I asked) was clean and had a pleasant smell. The driver was nice enough. We won't rent from them again. read more

It's NOT Easy Rent -- it's HARD2Rent. Worst Rental Experience of My Life. This was by far the worst car rental experience I've ever had. First of all, this place is nowhere near the airport. You have to take two separate shuttles just to get there! Not exactly convenient when you're traveling with luggage and on a schedule. Second, they asked for a very specific page from my personal car insurance ...the declaration page. Be honest: who walks around with that in their bag on vacation? Most people don't even know what that is, let alone carry a printed copy. And if you don't have it? Surprise, they pressure you into buying their overpriced insurance. Speaking of pressure, they also try to swindle you with toll fees, charging you a daily flat rate that adds up fast. Then they push extra coverage for tires and windshields, and make you pay up front to fill the gas tank. Every step of the way felt like an upsell wrapped in confusion. There were several other frustrated customers going through the exact same thing I was. It felt shady, unprofessional, and completely ruined the start of my trip. I was so stressed out just driving around, worrying that something might go wrong and they'd find another way to charge me. DO NOT RENT FROM THIS PLACE. Save yourself the headache and go with a reputable company that actually makes travel easier...not harder. read more

Worst rental business. Not worthy of 1 star review. Practices deception on Priceline with false advertising. Should have read the bad true reviews before getting scammed out of more money for unlimited miles. Totally misrepresented unlimited miles quote on Priceline for full size SUV, only to be told later if I had read the small print before booking it. And to add insult I paid for a standard size suv and got downgraded for small or mid size suv. Avoid this business practicing bait and switch scams and pressure selling tactics. You feel total pain and disappointment after renting from this location and will end up paying more than other car rental spots. Don't believe the bs rental price advertising on Priceline. read more

Easirent Car Rental - Unlimited rental policy - Car Rental Near Me - Irving, Texas

First there are no signs at the rental shuttle drop off. Second you drive a few miles outside the airport with a driver who gets paid by the hour and he knows it Third, the wait at the rental desk is long on a Tuesday morning taking me to Tuesday afternoon. Nobody looks like they want to be here. Don't try to save a few bucks it is not worth it. read more

I never leave reviews but this place will have you waiting for hours and hours. Even though they schedule a time for you to pick up. This place has a terrible system and only two people working read more

I'd give them ZERO stars if possible. I booked through Expedia. Our plane was delayed on the tarmac. It was impossible to reach Easirent to cancel our rental car when we found out we'd arrive pass the time they closed for the night. We were left at the airport stranded without a car. I called them the following morning to explain the circumstances that were beyond my control. Not only would they not refund my prepaid 5 day rental, they wouldn't even refund 4 out of the 5 days knowing full well they rented that car to someone else. read more

Horrible service in Las Vegas. 1. customer service bad 2. failed to give me the car we paid for and gave us a compact 3. overcharged based on what we agreed to on expedia 4. didnt have any cars initially after arriving from airport read more

PLEASE!!! save your sanity and do not bother renting from this company unless you are absolutely desperate and have no other options!!! Zero stars if I could. The lack of customer service is behind comprehension. The cheap rate for the vehicle is not worth everything. Especially once you add all the additional fees. No one answers the phone . No one responds to email. The only good thing i have to say was my shuttle driver Teddy. He was beyond sweet. The 1st shuttle driver was a joke!! Eating cheese puffs and never stopped for passengers who were waiting at the rental center. I waited an extra 25 minutes for the next shuttle! On top of the 30 minutes, I previously waited. Thankfully it was a nice gentleman named Teddy. read more

Easirent Car Rental - Car Rental Near Me - Irving, Texas