Tyler at Van Country has handled our company like a true VIP for over five years. Once again, I asked him to pull a rabbit out of a hat -- and that's exactly what he did. I cannot say enough great things about Tyler or Van Country. Tyler, and every member of the VC team I've worked with, has been a consummate professional. Thank you all for the consistently exceptional service. Cannot recommend them enough. read more

John and his team are first class and the nicest guys around. From the professional service on the phone to the pick up of the awesome sprinter van to the ease of dropping off - I would recommend Van Country to anyone looking to transport a group of people. The whole experience was great. read more

Pooor customer service! Wasn't responsive. Didn't provide accurate times. They need to update their system!

Rented a 15-passenger van for our family's summer vacation. Tyler was great to work with. Pickup and after hours drop off was a breeze. Spoke and texted with Tyler during our trip regarding an issue and he was right on it! Also spoke with co-owner Bill after our trip . . . great customer service! I recommend Van Country over their 'competition' any day. Will rent again! read more

Tyler is great to work with regarding a van. I gave a rather late notice, but they were able to fix my lady group up with a great van for our outing. It was clean and worked perfectly. read more

Great customer service with great deals! The pick up & drop off process was very easy definitely looking forward to rend from here very soon! read more

Our family rented the 15 passenger Ford Transit last week for a road trip to Gulf Shores. All of the kids say the van was their favorite part of the trip! We agree. Tyler made the experience super easy. The van was even better than we expected! It was amazingly clean and in perfect working condition. It seemed almost brand new. The check in/check out process is as quick and seamless and all our questions were answered. Tyler made himself available at all times for any concerns that may arise, but none did. We cannot wait to rent from Van Country again! read more

Van Country Rentals - Car Rental Near Me - Arlington, Texas

I Don't Think I've Ever Received Better Customer Service. Tyler is the nicest person and is so attentive to customer needs. Thank you for making the process of getting our soccer team to the Southern Regional Championship a lot less stressful. read more

We just rented this vehicle on Father's Day June 21 through June 26 2020 15 passenger and the first thing I wanna say is these are the nicest folks ever ,son and mom business.Very professional no hidden fees and no deposit ,it was so simple we walk in we paid our money nothing else the van was very nice it was comfortable for a family of seven it was clean when we picked it up everything went well we didn't have any problems we remove some seats in the process was great and very nice folks the vans are very reliable and it looks really well..I read one review that said the place didn't look right or something,but nothing was not wrong with the building at all inside or out.We are making this our spot for van rentals.Please rent from them you want regret it. read more

Okay. They say promote what you love. First of all. Everyone in this place is super friendlier . We did most of the transactions with Tyler. Which was more than helpful. We took a very long trip. So. We needed a reliable vehicle . The van was exactly what they say it will be. Needles to say; this place deserve more than 5 stars. Amazing customer service. read more

Tyler and his team at Van Country Rentals are the BEST people I've ever rented from. We rented a van for a trip to Colorado that was over 2000 miles round trip. Not only was the price right, but the van was in great shape, the customer service was fantastic AND we got the exact van we requested (not just a picture of a van with the "or similar" disclaimer). We were able to comfortably fit six people along with all of our personal ski and snowboard equipment (we don't rent) for a 7 day trip. The van ran well in the mountains, and we experienced no issues whatsoever mechanically. Overall it was a great experience, and I will go back anytime I need that much space in my rental. It's great to have a competent local business around who cares about their customers more than simply moving cars off of their lot. read more

Awesome , Awesome , Awesome We were a family of 10 travelling from overseas and had planned a 4 week holiday in the US , arriving in Dallas and going via Tulsa , Memphis , eventually flying out of Florida/Orlando . Whilst i had called all the big hire car companies , it seemed to be too hard and way too expensive to use them as they all wanted a huge fee to return the car from Florida back to Dallas. I came across Van Country and from first talking with Tyler he made it all so simple and so easy. Our challenge was the size of our group including luggage and the distances we had to cover, we needed a reliable vehicle with enough size for at least 10 large suitcases , kids' strollers (we had twin boys) and we had to get baby car seats for our boys. Not only did Tyler recommend there 12 seater Ford Transit which was brand new , immaculate and packed with all the features including an internal DVD player , I purchased 2 Baby car seats from Amazon and sent to Van Country, which Tyler made sure fitted and were in the car when we got to DFW - all ready to go , the service was simple fantastic, almost too good to be true. Tyler also suggested the Wi-Fi package for the car allowing up to 10 devices connected giving us Wi-Fi for the entire trip - this was fantastic for everyone. With the company's service being so good I thought they were a small company but have since found out they cover the United States and Canada. They couldn't do enough for us , making it so simple and incredible cost effective , I couldn't recommend them enough. Joe , Australia read more

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Van Country has made it real easy for our U18 boys soccer team from South Orlando to compete in the Dr. Pepper Dallas Cup 2017! Thank you for your understanding our situation. The REP. made it very easy for us to rent what we needed for the team. The rates for the passenger vans are best I found. The customer service is top notch. I will give a followup review after the trip, but as of now truly personal service. Thank you read more

Bill is a great guy to do business with. He picked me up at D/FW, had a clean, well maintained van ready for me, and charged a reasonable price. I would gladly do business with him again and highly recommend Van Country to anyone looking for a big passenger van. The rental agencies at the airport are no where near as nice to do business with. read more

These guys are the best! This is the easiest way to rent passenger vans for family vacations. They have great vans and very good rates. They always follow through with their promises, and the vans are clean and ready to go when they say they will be. Truly personal service. read more

So I usually believe that I have more productive things to do with my time than write a review for a business...BUT when I experience the kind of customer service and all around awesome people that I have at Van Country every time I have any business with them, then it's time to give props where they are due. I can honestly say that I haven't dealt with any other business that so graciously goes above and beyond to help their customers then Tyler and the folks at Van Country. Do business with them, you'll see! read more

These folks are awesome! They bent over backwards to help me out with a rental for our work event. I had awkward scheduling requirements and they made it easy. They were also wallet friendly and quite nice. Very happy with them, and they have all these 5 star reviews for a reason! read more

I went to this place to rent a van several years ago, the people there are nice, but their vans were old and not well maintained. First van they gave to me, battery failed, the second one had same problem, plus the bench seat fabric was broken. They jump started the van and asked me to drive away. I refused and went to other place to rent. read more

Me and my family took a long 10 day trip in one of Van Country's reliable vans with no problems. Tyler took the time to view several vans with us to ensure we felt comfortable on our trip and working with his mom on the paperwork went just as well. They both are two of the nicest people to work with and HANDS DIOWN will rent again. read more

HORRID!!! DO NOT WORK WITH THIS COMPANY OR OWNER!! They will leave you STRANDED with your family of 12 waiting to go on a trip to AK from Dallas that was to surprise my eldest sister on her birthday!!! This was going to be our first full family trip EVER. My parents are elderly and rarely go on trips so this was a special event. I made the reservation on 7/19/2010, almost one month before our trip. I asked Tyler, the mgr, what all he would need to firm up the reservation and that I wanted to go see the van & firm up the deal. He stated he needed my drivers license, credit card & copy of my insurance. I drove 35 minutes, along with one of my employees, all the way to their facility and MET w/ Tyler. Bill (the 'owner') happened to be there. Hindsight is 20/20..I do recall having hestitation as the facility is small, dirty, cluttered and hard to get to..but..I needed a 12 passenger van. They told me they had been running the shop for about 2 yrs. (Website said since 1991?) I saw the van with the DVD player & step lift, gave him all the information he needed-license, credit card and insurance ..explained how my Dad has a bad hip and one leg 3 inches shorter than the other so just wanted to make sure the van would be 'nice' and 'comfortable' for my family..make sure it had the side bars so my Dad could step up into the van without help (he gets embarassed if we try to help him) & make sure we had the DVD player for the small kids that are going. We left happy and excited it was done and I was to pick up the van on 8/13/2010. I even rec'd a confirmation email on 8/10/2010. NOW, one day before my trip I find out that the reservation is GONE and they don't have the van we reserved!! Said they have been trying to reach me? The mgr Tyler said 'Bill has been calling you for weeks" The owner Bill said "Tyler has been trying to reach you for weeks". First, obviously "no one" called me as they each thought the 'other' person was calling. Second, I own an insurance brokerage with a large staff and many phone lines. We have phone logs of incoming calls and no one from Van Country 'called' me. Bill sarcastically stated "Are you calling me a 'LIAR"??" My response? "Well..you called 2 times this morning and the phones were answered weren't they?" Bill added "well, i can put you in a van that does't have a DVD player for $99." The vans with the DVD player were $10 more. This is the van that Tyler had told us wasn't 'as nice as the others' and that is why it was for $99 back when we met with him. I have 4 children on this trip and it is a 6 hr drive..I needed my parents to be confortable. I asked if the pricing is the best he could do considering this trouble... and he laughed at me! The stress of realizing I have a disabled father, elderly mother, 6 adults and 4 children ready to go..well..I'm sure you understand laughing at me wasn't a professional thing to do. It is very hard to rent a 12 psgr van in this area for a reasonable price and Van Country knows that. THANK GOODNESS ENTERPRISE came thru last minute. Its a 15 passenger though and we are afraid of it...but we have no choice. They gave us a discount and it is a much newer model. AGAIN, DO NOT USE VAN COUNTRY RENTALS. read more

The vehicle was in great shape and I was able to leave my car secured there for the weekend. They go above and beyond to satisfy customers. Much better than the big chain experience. read more