Booking online is fast and easy. I came into the office and Sal / Maria already knew who i was…read more They personally send the email and text messages. Sal walked me through the facility and helped me find and access my unit. He taught me how to use the doors to access the facility on my own. Service is very personalised and they retain a warm human experience despite the technology involved. Above and beyond!

Awesome lady at the front desk owner needs to fix the…read moreelevator though lol and the rest of this message is just to finish yelps 85 character limit

Rebecca was very nice and pleasant! Thank you for all your assistance! I called and set up an…read moreappointment with her for my new unit! I met with her to go over the rates and unit size. She showed me the space and helped me with transfer from my old unit to my new space. The process was quick and very professional! Again, thank you Rebecca! I would highly recommend her to anyone needed help with their storage needs!

It has only one cart or dolly for the whole building. If you are moving lots of stuff or heavy…read moreitems you have to wait a long time. Also my entry code did not work after one day.

Anyone who knows me knows that I am a clothes horse. I have a TON of clothes. To conserve space,…read moreI used to store my off-season clothes in large plastic bins. Whenever I would get my clothes out of storage they wreaked like plastic and were a wrinkled mess. So off to the dry cleaner they would go! This practice was both time consuming and costly. That all ended when I discovered Armoire. Where were you all my life? Storing my off-season clothes is now a breeze! The team picks up my items at a time that is convenient for me and they do all the leg work of storing. The best part is that my clothes come back looking like they never left my sight. When it comes to cost, I am at least breaking-even if not saving money as I no longer have to pay for extra dry cleaning. If you cherish your clothes like I do, I would use this service ASAP. I would give them 10 start if I could!

Living in the Midwest I rely on Armoire to help manage my cloths in the off season. Time and time…read moreagain they have provided a reliable service that brings my suits back clean, on time, and looking fresh for when I need them most. Thank you Armoire!!!!

Avoid this location at all costs. I started my lease in July 2025 at a promotional rate of…read more$50/month. By April 2026 (less than a year later), my rate had tripled to $167.50/month with no proper notice or communication. First, in October 2025, they tried to increase my rate to $152. After weeks of back-and-forth, the property manager (Eric) agreed to $77/month. Less than 4 months later in January 2026, I received another notice increasing the rate back to $152. Eric told me he would "review my account" and "follow up shortly." He never did. I was charged $170 in March with no resolution. I called the facility and was bounced between Eric and a sales rep multiple times. When I asked to escalate to corporate, I was transferred to sales instead. I submitted multiple inquiries through their website, emailed the facility directly, and emailed their corporate office (contactus@usstorage.net) on March 26th requesting resolution by March 28th. It is now April 20th and I have not received a single response from anyone. I have been a reliable, on-time paying customer for 9 months. I am currently unemployed and cannot afford these predatory increases. The complete lack of communication and customer service is appalling. I am now disputing the charges and will be moving my belongings elsewhere. Do not trust the promotional rates - they will triple your cost within a year and ignore all attempts to resolve it.

Avoid! Really horrible experience, with evasive manager that wouldn't truthfully explain that *all*…read moreof the units in our area were broken into and it looks like the management replaced all the latches for the doors afterwards. Looks like over 20 units were hit including ours. Shady practices that made me distrustful as to what role management had in all of the break ins. Shameful. *UPDATE LATER SAME DAY, 24? HOURS AFTER BREAK INS*: Called Chicago Police, who sent two officers to meet me there who also noted the obvious break ins and repairs. Property manager still wouldn't acknowledge to us there were break ins, just that latches were damaged. She also wouldn't provide police with any details, although did give them the name of the regional manager but refused to provide any contact info for them. *UPDATE NEXT DAY, 48? HOURS AFTER BREAK INS*: Acting regional manager based in Dallas (not the person noted the day before) called me after I flooded their corporate offices with emails and calls, acknowledged there were at least 25 units broken into, and that he arranged for a local vendor to repair the latches overnight. He didn't understand why the property manager wouldn't acknowledge the thefts or repaired latches, claimed it was a training issue. He said they still haven't reviewed the video yet, but did not expect to catch the culprit based on that, but might be able to identify who did it via entry code logs. Basically, our valuables are gone ($20K+), fingers crossed insurance covers some of this, and we're obviously staying the hell away from this disaster of a storage company forever.

This is an ABSOLUTELY, INCREDIBLE FACILITY if you need to store your belongings for any reason…read more Dorothy, "The Boss" is so very competent, responsible and helps you feel secure in your experience moving in! Moving and packing supplies are available for purchase. The floors are remarkably clean (!!!), there is no humidity in the halls (during the Spring/Summer. Cameras throughout and the loading dock is easy to use. Truly, as a "very critical guy", I am super impressed. You won't go wrong!!

I relocated from another facility several months ago & couldn't be more pleased. Wonderful, helpful…read morestaff. Always clean & accessible. A good size number of carts are available to use, have never had to wait for one. Highly recommend

Alejandra is the best! Very good customer service! She helped me out and showed me my storage unit!…read more Thank you!

I've rented 7 units at the W Ohio Extra Space Storage over the last several years. The rental…read moreprocess has always been incredibly easy with online booking. I've always felt safe and secure when on-site, and the staff keeps the location sparkling clean. The current manager, LeQuanda, runs a very professional business, and she and Maggie are always super friendly and a pleasure to talk with when they check in on me while doing their security walks. It's been a pleasure to be a client of Extra Space Storage, and I highly recommend the Ohio St location to anyone needing to store large or small home or business items.

Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

All of the local storage spaces seem to play the game where they increase your rent on your space,…read moresometimes doubling it, every 3 months. Pirate practices that should be illegal and regulated. Be that as it may, these guys keep their facility flawlessly clean and all the young staff in the office are so very kind with good humor and so helpful and patient. I have had nothing but positive experiences.

Was charged for a lock they said I could return after I moved out, since I had one already. I tried…read moreto return it unopened and they wouldn't take it. Charged for a month of insurance despite me telling them that I already had insurance and wanted to decline theirs. They said I wouldn't be signed up. Well I was and surprise surprise it wasn't refundable. Then two months into my rental, they raised the monthly rate from $124 to $210. A gut punch. Of course at that point I was not in the city anymore and couldn't do much about it. Was distressing, and for this I'll never rent from Extra Space again. The storage itself, disregarding the money bs, was fine. Use the truck loading area if it's free, makes life easier. Sketchy freight elevator, but it's really the best way to get stuff up and down. They have carts everywhere. Gates. Feels secure. You can rent car units here, like mini garages.

Public Storage on Wells has been a perfect solution for me, from July through December 2020. The…read moreonline rental setup system is one of the best ecommerce experiences. It's a straightforward hand-holding through the entire process. (Goodwill gained) When I showed up to do recon, the guy on staff was great. I had my own two padlocks and was supposed to get stickers, but he went up to put them on after I left. Every staff member has been courteous and helpful on each of my many visits. (more Goodwill) Locks and boxes and packing material can be purchased on site, but I had all my own stuff. I rented a 10x10 that was clean and dry. I probably could have gone with a smaller unit if I made better use of vertical space, but I didn't want to stack my totes too high. They had a good 1st month deal plus a discount that lasted for some portion of my tenancy. Is tenancy the right word? I didn't live there. I read that a stealthy kid ran an extension cord into his unit and lived there secretly for awhile. Fridge, computer, bed--cheaper than a college dorm. There's no bathroom or plumbing though, so... I don't want to think about it. Negatives are trivial and few: The climate control was meh. Very hot in summer and cold in winter. You're not planning to move in so big deal. And the rolling garage-type door system could have been tightened up--I bashed my head a couple times because it didn't stay rolled up, but that's partially my fault. I recommend this Public Storage without reservation and commend the staff.

I rented a 10 x 10 here. Started at $250 mo and within 3 years was raised to $421 mo. You are…read morerequired to purchase their insurance. Unit was broken into and the robbers stole jewelry and other precious heirlooms - insurance covered nothing. If you store there you need receipts or appraisals for every single item- oh and they don't cover jewelry at all. There was no camera on the row where my unit was. When I moved out I saw that there is a camera now. 11 units were broken into and oddly only two in my row. Kind of seems like an inside job since they track each visit. I hardly ever went there. Plus the units broken into weren't consecutive and seemed more selective. The whole experience was a giant ripoff and a terrible waste of money. Plus I am certain they did nothing to investigate into who did this! Even though I filed a police report as I am sure the other 10 victims did I have no faith CPD looked into this. All in all - this is a terrible place to trust your belongings

Very neat and clean facility, Kevin at the front desk was extremely helpful and attentive…read more Their store section also sells things you might need during your move, it's always useful because I tend to pack scissors and tape before I realize I wasn't don't using them!! Will be coming back here for all my future storage needs for sure!!

I have a bone to pick with this place let's start with money…read more Upon entering into a lease with this facility, I have had nothing but trouble. First of all, the staff was friendly as heck but then it went downhill when all of my personal items went missing from my storage space. I tacked on the extra fee in insurance and look what happens... I learned that my items were missing, I immediately want to leave the space because, I don't trust it any longer. Although I had more days left on my leasing agreement to remove my things, my code to access my belongings by the garage entrance was locked. I was with a brother who had cerebral palsy and wheelchair bound, they locked us out sooner then usual and I had expressed to the associate manager that I was moving out. The manager immediately deactivates my code and the next month I am still being charged a storage fee! They then lock my storage so that I won't have access while charging me form the lease as well as insurance and won't even help get by...I am quite appalled If you are in the west loop area, please don't use your storage here, it was being unfair to me and rude not fulfilling the needs of contract. if you want to see how I see things follow the hash #sandracoinent on Linkedin Clarissa and Associates