Booking online is fast and easy. I came into the office and Sal / Maria already knew who i was…read more They personally send the email and text messages. Sal walked me through the facility and helped me find and access my unit. He taught me how to use the doors to access the facility on my own. Service is very personalised and they retain a warm human experience despite the technology involved. Above and beyond!

Awesome lady at the front desk owner needs to fix the…read moreelevator though lol and the rest of this message is just to finish yelps 85 character limit

I was a long time customer, since October 2009. Called a week ahead of the move out to inform them…read moreof movers business name and time of pick up morning of March 11th. Had discussed prorated amount of $50.96 The female employee was rude on the phone and would not let movers in unless I paid $139. I want my $88 back. She said manager/owner was out on medical leave.....which is maybe just another lie.

Could not recommend this place enough. Efficient service, friendly employees, great prices…read more Thankfully we were helped by Gordana, who is incredibly knowledgeable, friendly and helpful. Ask for her next time, and your storage experience will be a breeze. This place looks old, but it is very well run and no-nonsense - by far the best storage facility in the area.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Alejandra is the best! Very good customer service! She helped me out and showed me my storage unit!…read more Thank you!

I've rented 7 units at the W Ohio Extra Space Storage over the last several years. The rental…read moreprocess has always been incredibly easy with online booking. I've always felt safe and secure when on-site, and the staff keeps the location sparkling clean. The current manager, LeQuanda, runs a very professional business, and she and Maggie are always super friendly and a pleasure to talk with when they check in on me while doing their security walks. It's been a pleasure to be a client of Extra Space Storage, and I highly recommend the Ohio St location to anyone needing to store large or small home or business items.

I have rented at this property for 15 years. Always well managed and clean. Chiquita is the manager…read moreand is friendly and always available. I would recommend this property to friends.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 465 N Desplaines St is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control and vehicle storage. Located near W Grand Ave and N Desplaines St, we're trusted by neighbors in River North, Fulton Market, River West, West Loop, New Eastside, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I rented a 10 x 10 here. Started at $250 mo and within 3 years was raised to $421 mo. You are…read morerequired to purchase their insurance. Unit was broken into and the robbers stole jewelry and other precious heirlooms - insurance covered nothing. If you store there you need receipts or appraisals for every single item- oh and they don't cover jewelry at all. There was no camera on the row where my unit was. When I moved out I saw that there is a camera now. 11 units were broken into and oddly only two in my row. Kind of seems like an inside job since they track each visit. I hardly ever went there. Plus the units broken into weren't consecutive and seemed more selective. The whole experience was a giant ripoff and a terrible waste of money. Plus I am certain they did nothing to investigate into who did this! Even though I filed a police report as I am sure the other 10 victims did I have no faith CPD looked into this. All in all - this is a terrible place to trust your belongings

Public Storage on Wells has been a perfect solution for me, from July through December 2020. The…read moreonline rental setup system is one of the best ecommerce experiences. It's a straightforward hand-holding through the entire process. (Goodwill gained) When I showed up to do recon, the guy on staff was great. I had my own two padlocks and was supposed to get stickers, but he went up to put them on after I left. Every staff member has been courteous and helpful on each of my many visits. (more Goodwill) Locks and boxes and packing material can be purchased on site, but I had all my own stuff. I rented a 10x10 that was clean and dry. I probably could have gone with a smaller unit if I made better use of vertical space, but I didn't want to stack my totes too high. They had a good 1st month deal plus a discount that lasted for some portion of my tenancy. Is tenancy the right word? I didn't live there. I read that a stealthy kid ran an extension cord into his unit and lived there secretly for awhile. Fridge, computer, bed--cheaper than a college dorm. There's no bathroom or plumbing though, so... I don't want to think about it. Negatives are trivial and few: The climate control was meh. Very hot in summer and cold in winter. You're not planning to move in so big deal. And the rolling garage-type door system could have been tightened up--I bashed my head a couple times because it didn't stay rolled up, but that's partially my fault. I recommend this Public Storage without reservation and commend the staff.

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.

Rebecca was very nice and pleasant! Thank you for all your assistance! I called and set up an…read moreappointment with her for my new unit! I met with her to go over the rates and unit size. She showed me the space and helped me with transfer from my old unit to my new space. The process was quick and very professional! Again, thank you Rebecca! I would highly recommend her to anyone needed help with their storage needs!

It has only one cart or dolly for the whole building. If you are moving lots of stuff or heavy…read moreitems you have to wait a long time. Also my entry code did not work after one day.

I had a great experience here. The staff was consistently professional, informed, easygoing,…read moreservice driven, and friendly. My move to the neighborhood was rocky, but seeing their friendly faces every day made life a little easier. I give them stellar marks. Thank you for your service.

Fixing the Door and replace the people in the office they are rude and very unhelpfulread more

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.