East Coast Appliance has been a total disappointment and I would avoid buying here at all costs! The story begins with my husband and I needing a new refrigerator for our summer rental. The ice maker was no longer working in our old refrigerator. We went to East Coast Appliance in search for a new one. We repeatedly reiterated to the salesperson that we needed a refrigerator that would make lots of ice because of the number of the people in summer rental every week. The salesperson told us he had just what we needed. He insisted the refrigerator he showed us would make lots of ice. No worries he said. We even commented how large and how perfect the large compartment was at the bottom of the fridge that we thought was for ice. Our salesperson should have corrected us if it was not a compartment for "refrigerator made ice". We purchased the fridge and had it delivered the next day. We had to return home immediately following, the next day delivery, so we didn't get to check out how much ice it made until 3 weeks later when we returned. We were totally surprised when we found out it wasn't making any ice except what came of the outside door where the water output is! We were even more shocked when we called to find out how to get the ice machine working that there wasn't one offered with the model we purchased. After multiple calls trying to speak to our salesperson, we were told that the model we purchased does not even have freezer ice maker. According to our salesperson and his associate we were told that no kitchen-aide refrigerator has a freezer ice freezer maker-WHAT?!? We wanted to return this new unused "no ice-making" refrigerator and so we went to the store to confront and resolve this issue. We were told that it was too late to return the refrigerator and there was nothing they could do about it. They did not give us any way to resolve this issue other than buying a new refrigerator. Needless to say, we are not happy with this establishment and do not recommend their business. read more

I bought a high-end dishwasher from them recently. The dishwasher has been great so far, but the installation and customer service have not. The dishwasher was not installed properly. Within a month, it was loose under the counter. I could slide it in and out, making it hard to close the door so we could run it. I called ECA multiple times and got the runaround. One person told me to call the service department, and when I finally reached someone there, I was told I would have to pay the installation fee again to have them come out and fix their mistake. I'm still waiting for Zach from the VB location to call me back, since he's never there when I call. I'm not holding my breath at this point. If you decide to buy from them, get someone else to install it, or be aware that customer service isn't really a thing there. read more

All I can say is WOW!!!! East Coast Appliance you all rock!!! Needed a new refrigerator and Josh y sales rep did a fantastic job! Shout out to Valentine and Carlos the delivery men did a perfect install job! Love love love East Coast Appliance. read more

I purchased a Samsung Refrigerator for almost 5000.00. several days later, they were to deliver it. When the delivery here, they this refrigerator would not fit my small kitchen. So it never came into my home. So I called the office straight away to tell them what happened and cancel the refrigerator. I was told I would get a refund. That was on December 8. Then I called again, December 9. Then I called December 15 and again on the 24th. Now it's December 30 and they still have not refunded my money. If I were you, I would totally skip this place. I don't think JR made any effort to help me in this matter. read more

We were not hassled or followed when we entered the store. After a reasonable amount of time, someone approached and asked if we wanted some help. No pressure or pushiness. When we asked questions, they were answered and recommendations were given for our consideration. We eventually bought what we wanted and delivery was set. Delivery, installation and removal of our old machines were handled professionally. All expectations were met without any issues. So far we have had our washer and dryer for several months and we have been happy with this experience. read more

Ok Update time - they have earned a strong 5 star review from us for several things: Delivery. Customer service. Overall. Our builders made our laundry room so small and narrow it barely fits anything. It's a tiny closet where the front loader doors can't even open all the way and they're too wide for the door opening area. Eyeroll. So we bought some nice fancy LG appliances originally and one was out of stock and would take a month after move-in to get. So we called our salesman, John, who worked for an entire half day with the manager, Tim to try to find us another one or upgrade us to another in stock model. They found one but it was another color I didn't want. So we went with another company. Fast-forward to delivery day - it won't fit either. So we cancel. I go back to East Coast a few days later to have my card refunded bc you have to go in person for some reason. While there I discuss with John and Tim the issue and we look at another top loading smaller option due to our size restraints. They quickly find one I want in stock and set up delivery for a few days later. Now- delivery is wonderful. They call the day before to confirm. Then the morning of with a window. Then again 15 mins out when they're coming. They did this and we had painters painting our stairs. So they can't deliver. Tim calls and we reschedule for a few days later. Now, this day my husband who is home has a telework meeting he can't miss right in middle of window. So they move around the stated time to accommodate his meeting. Finally. It's here. This one fits - but barely - and is so tight that one guy had to lift it up over the other side while the other stood in the space and backed it in and climbed over it. Eye roll. Thanks Bishard. No damage to walls or floors and they were super polite. Five stars all around. For trying to find us something else originally. Easily allowing us to cancel. Finding something else when asked and being so accommodating on delivery issues again and again. In addition to all this - our builders had the wrong fridge put in right before closing and East Coast was the only store in town with the right one in stock. They came, delivered and set it up within 2 days of closing. It's nice! And the delivery people are all stellar. At least all ours were! For what we've experienced they deserve a strong 5 star review from me. And here it is. Thanks John, Tim and your delivery team! We appreciate you! read more

Ron's advertisement on the TV states you can get your scratch in debt. Went with a friend to get a deep freezer and they would not sell the scratch and dent product because they have too many new ones in the back. What a joke. read more

Ordered a dishwasher and waited 2 weeks for delivery - they took my money. Day of delivery which I took off from work to be there for they call at 9AM telling me truck broke down sorry.... I call and explain that I took the day off - please get this installed. Zero effort or care given - essentially said nothing can be done. I ask "you only have 1 truck? If you care about customers you would rent a damn U-Haul. This company doesn't care about any of their customers. I asked to speak to a manager and was told "I am the manager" - WOW. Hope the owner reads this. Your company is AWFUL. I canceled my order and will deal with another company. Stay far away from this anti customer organization. Guessing this place is out of business soon. read more

Overall good experience buying an LG washer & dryer and GE Profile refrigerator. Todd Wood, the Assistant Manager at the Chesapeake store, was very helpful and knowledgeable. We're happy with our purchases. Delivery was easy, the guys were pretty good, except for one thing. I wish I was paying more attention to the washer/dryer installation because after the guys left, I realized that the reversible dryer door opened on the wrong side. We phoned ECA and went back to the store to inquire about getting that turned around, but no one was interested in helping us with that. We eventually got a handyman to turn it around. If I was paying more attention, and if the delivery guys had asked about the door direction, it could have been fixed right then and there. It is an assumption, however, that the delivery guys would have been willing to change it on the spot. read more

Three years ago we bought a high-end refrigerator and dishwasher from ECA. We have regretted that decision ever since. The dishwasher was not installed properly. We had to have a service team come out multiple times to fix different issues on it. The event that caused me to write this review was today when our THREE YEAR OLD refrigerator died. We call the company we have the extended warranty through - earliest appointment - SEPTEMBER 13TH! We called ECA - they couldn't do any better. So in summary: NOT happy with the products and NOT happy with the service. Find a better place to buy. read more

Do not buy from East Coast!! We have had the worst customer service, I will not buy from them again. My husband and I took a day off work and went into the store and purchased a high end dryer which we picked up and took home. Once we had already taken our broken dryer out of the house we opened the box and realized the dryer was damaged. We called and talked to our sales guy and two managers. They offers very little help. They said we can pack it up and bring it back to swap it out or we could pay an $80 delivery fee to have a new one delivered. Otherwise they could give us a $100 credit. I did not want a credit, I wanted a dryer that was not damaged. We did not have time to go back and swap out for a different dryer and I figured a local company would want to make it right for the customer and waive the delivery fee. That was not the case and they all have VERY POOR CUSTOMER SERVICE SKILLS. Finally they agreed to $200 back (after I was told the manufacturer would fix the issue if I called them directly and that was not the case and just the parts would cost $260) and it has been 7 weeks and I have not received the check. I was told "the checks get cut on Fridays" and stopped in the store after a month and then was told they only send those checks out once a month. They have been very inconsistent with their information (basically they just keep lying to me about everything) and have not fulfilled any of what they said they would do. I have been buying appliances from them for over 20 years and I will never go back. I am a strong supporter on local businesses and I have given them almost 2 months to try to make this right before posting this. Please save yourself the trouble and do not do business with this company. And to East Coast- you really should consider having a customer service department or at least one individual there that can talk to people and treat them in a more respectful manner. read more

We purchased a top load Speed Queen washer a few months back. We did our homework and pretty much knew exactly what we wanted: A very reliable, non-touch screen, just knobs, as little computer parts as possible, basic wash cycles with agitator, well-made, mostly American washer. We went to the Laskin Road store and had very good customer service. We knew the only one that fit our bill was probably a Speed Queen. The sales rep agreed, pointed the way, gave a bit advice and left us alone! We bought it, and it arrive a few days later on time, as promised. 10 minutes after installation it had very weird, rare pinhole leak in a built-in hose. We called the manager immediately. He was FANTASTIC! He said he would repair it or replace it and connected us to repair. After hearing what that would involve, we said nope..just give us a new one. The manager couldn't have been more cooperative. We got another washer in 2 days and I LOVE IT!! Yes, it is pricey, but it is so much better (of course) than my old reliable 30 yr old Maytag that finally rusted out. It is simple to use, washes beautifully and practically spins the clothes dry! All in all, a very positive appliance experience from Speed Queen and fab customer service from the sales rep and especially from the Laskin road East Coast Manager. read more

I started with a complaint 6 months after my purchase when the frig was still under warranty. 4 months later the problem isn't resolved and the lack of communication with the customer is unacceptable. I have to call for updates instead of the service provider alerting me of delays and even when the part comes in, I still have to call back to set up the call. Very disappointing when I have been so many appliances from this company. I now will go to elsewhere for my appliances. The East Coast Appliance Guy should read some of these reviews . read more

I purchased a beverage refrigerator that had to be ordered. The staff was great up until I paid for it. I was told it would be a week and a half or two weeks. After two weeks of hearing nothing I called to check up. After having to call 4 times without being called back, I get an answer that it would three or more weeks and they could not give me an actual date. The whole time blaming their distributor. If they have it in the show room and you can walk out the door with it that day I would say go for it. DO NOT order anything from them as you will be left in the dark. It has been almost 4 weeks and they still don't know when it will be in. If they weren't the only ones in the area I would have already canceled my order!!!!!! read more

Truly enjoyed our experience at the East Coast Appliance location on Laskin Rd in Virginia Beach. The sales representative, John Langhorne was great in showing us our options when we explained what brand we were looking for and the many features we were interested in. He also was right on the money in the time frame we should expect for delivery which was two weeks. He was also instrumental is moving the delivery up by one day due to a scheduling conflict on our end. And the delivery team kept us posted throughout the day informing us how soon we could expect them. They were friendly, courteous and professional, making the entire experience very enjoyable. The same can be said about our experience at East Coast when we got a new LG refrigerator from them a few months back! Kurt read more

East Coast Appliance - Our new LG stove was the perfect addition to our kitchen! - Appliances & Repair Near Me - Virginia Beach, Virginia

Edit: Tim and his team came through, within a few hours I received a call letting me know that my dryer will be delivered within two days. With how they handled and rectified the issue I will definitely be coming back. His Delivery team was highly professional and efficient and left no trace that they were here. Ordered a dryer 6 days ago was told it will be delivered and setup today. Did not revive any contact so I called to find out it was just delivered to their store and will be delivered next week. We were proactive and sold our old dryer 3days after we ordered the new one (because the delivery estimate we were given) and that backfired. read more

East Coast Appliance - Appliances & Repair Near Me - Virginia Beach, Virginia

I have purchased a upright freezer (2022) & stove (2020) from East Coast Appliance. I purchased the stove using the online option & the representative was so helpful & the stove was way cheaper than Lowes & Home Depot plus it was in stock unlike the other stores. The upright freezer I brought in the store they didn't have any in store to see so that was a downside but we purchased because we knew what we wanted. I wish for free delivery they would at least bring in the house instead of outside like they are Fed Ex, I didn't want to pay $40 just for them to plug it up. No service issues as of now but time will tell. Gave 4 starts due to delivery option. read more

FREDERICKSBURG/STAFFORD**BUYER BEWARE!! Poor salesman customer service AFTER the purchase. They say the right things before you pay the price and sign the contract. Bait and switch upon delivery or anytime after. Do yourself a favor and head to Best Buy or reputable company that values customer service, delivers exactly what the customers purchase and follows through when there is an issue! No QUality Control for the delivery teams. Some drive from as far as VA Beach and have no idea whether the trucks have been loaded properly. And the MANAGERS DO NOT CARE! Do yourself a favor! Stay away! I'm speaking from direct and recent experience! And I'm a second chance guy. Not for this company! read more

Thank you John for a great experience!! Great service and great prices. Very speedy and efficient transaction! We love our new dryer! Thank you again. We will recommend to our friends and family. read more

Their repair service is the absolute worst. I called several days ago and waited for an appointment. First, they told me they would call or text the night before to inform me of an appointment window. They did not. They have a voicemail, so I left one. Nobody returned my call. I called at 9:30, they gave me a window. We were HERE. We did not hear the bell and the dog never barked. I found the tag an hour later and called and asked why nobody called we were waiting on them. They were rude, they promised a refund which was a LIE. It's a shame. I own rental property, and they have always been my go-to for all the appliances for all my property and also repairs. I will never use them again. Don't bother. Call Integrity Appliance. They answered right away and are able to fit me in tomorrow with NO non-refundable $100+ fee on the phone. read more

I bought a stackable washer and dryer unit for my condo, and they delivered it a week later. The price was a little high ant 1700 some dollars. However, the delivery people refused to take away my old unit and just left it outside without telling me. So, imagine my surprise when I walk outside and see my old unit sitting there in the street, almost in the middle. Didn't even bother to tell me they didn't take it. I called the store, and the delivery people said it had bug doo on it. I looked and the only thing I saw on the back was caked dryer lent, which would naturally be there for a unit that has been in use for 20 years. I would have been happy to wipe down the back if they had simply asked. Apparently, the movers are trained entomologists and can determine wet old lent from bug feces, perhaps a necessary skill? Anyway, do not use this company or its installers/deliver drivers. DO NOT USE THEM!!!!! they are priced high and do not do a complete job. Oh, to top it all off, the washer rattled so bad they have to come out and repair it! So, it doesn't even work! read more

Rude customer service agent. Blocked me in and wasted my time! Came home to a driver blocking my entrance to my apt. Company is useless.

In early March, my 3 month old dishwasher developed a leak. East Coast Appliance quickly sent a repair person to look at it. The service-guy told me the leak "wasn't too bad." I found this to be totally unsatisfactory and I said so. After some hesitation, he said he would order the parts and that they would be back to fix it. It is now MAY 20th. I have called several times about the status and have been told they are waiting for parts. Totally disgusted I arranged to get the parts myself. They came in 2 days via UPS. The company made no effort to fix my machine and while I would love to support my local businesses, this type of abuse makes it impossible to ignore their lack of commitment to the customer. This local business is unlikely to support you if the need arises. read more

Working with East Coast Appliance has been an absolute NIGHTMARE. I have never felt the need to leave a negative review somewhere. Please heed my advice and DO NOT BUY FROM THIS STORE. I bought a brand new fridge from them less than 2 months ago and had to have 2 service calls because it will not stay cold. It's not working again so I called the service department again and they can't come out to service it for another week... What am I supposed to do without a fridge? I asked to talk to a manager and they said that they will leave a note for him to call me. Now I have looked at other reviews and seen similar stories, I doubt the manager will ever call me. It's so sad knowing that I just wasted hundreds of dollars on an appliance that isn't going to work and it's just going to be a headache. Do not buy from East Coast Appliance. read more

I purchased a Bosch W/D from this company. First, East Coast did not remove the shipping bolts from the front load washer. It caused the washer to dance across the floor. East Coast was zero help. I have photographic evidence to prove the shipping bolts were not removed. Second, the Bosch dryer does not work. It was broken out of the box. It leaks water all over the floor of the laundry room. East Coast refuses to take any responsibility. I am waiting on a repair for the dryer. The repairman said that more than likely the unit was damaged by the installer. More to follow. read more

I purchased an ice maker from east coast appliance. The ice maker was not working properly so I contacted the service department. The service has been unbelievably poor and unresponsive. I have scheduled two times for someone to come to my house. Both times no one contacted me in advance to let me know approximate times As they said they would. I have just scheduled a third appointment. I will be surprised if they appear. The original repair call was in July, and they said they had to order a part. I just happened to call them in Sept to check on the part which had arrived by then. Fortunately I called to check. I feel like the service dept is unorganized, unresponsive and uncommunicative. I would not recommend this company. Suzanne B read more

My wife and I were in your Virginia Beach location last weekend, JR was fabulous in listening to our needs and what we were looking for in a Dishwasher and Gas Range. He explained the ordering process to us and gave us honest answers. We told him that we are remodeling our kitchen and will not need these appliances until a certain date. We also talked about Freezers and saw a small LG upright dented model that was perfect for our needs and purchased that off the sales floor. It looks great and matched our LG refrigerator. We are also repeat customers because we purchased our washer and dryer from this location back in November 2021. read more

I should have looked at the reviews before coming here... These guys are a bunch of ding bats. I went in looking for a water filter, told them the type of water filter I needed, and showed them a previous order that I had placed online, and without the refrigerator model, they were unable to recommend the size filter that would fit for my fridge... If you know the exact type of filter, how is it "impossible" to show me the same one in a different brand. JR, one of the employees, was so rude and wasn't listening to me. He then started talking down to me. He then brought the assistant general manager in and he was just as bad. I wouldn't waste your time of money here. I actually went to Walmart after and they were more helpful! read more

Customer service while purchasing my dishwasher was great. however, they sold me a dishwasher where the complete hinge to the door is broken. It was never going to work. I called a woman who had zero sympathy, empathy, no apology... nothing. This girl said "okie dokie wanna bring it back" I almost lost my cool. I had to hang up and say a prayer. Never again!!! read more

We bought a refrigerator from East Coast Appliance. High end model, and paid extra for extended service warranty. Everything seemed fine when delivered. However within 24 hours, error code being displayed and it is not working. They say they will take 1.5 weeks to come out to look it. Horrible to see they will get people to spend thousands of dollars and sell faulty products and without taking care of their customers and ensuring they work properly. Should have just gone to a big box store, rather than try to stay local. Supposedly better service if you stay local. Don't spend your money here. Go to a more reliable store. This place doesn't care about it's customers. Just a bunch of sales people standing around waiting to take your money and virtually no follow up customer service. read more

We have purchased all our appliances from East Coast for the last 23 years. We are loyal customers. On Friday, 28 May, our 14 year old Whirlpool dishwasher died. We had guests coming in a couple days. We stopped in Saturday morning and was given great help by JR. He found us just what we wanted in stock, another white basic Whirlpool. He set us up for delivery on Monday. Rodney was our installer and also did a great job for us. He arrived in the given window and called when he was on his way. His workmanship was expert, he cared about his customers, and trained us on our new machine. Well done. Thanks to all. read more

Five stars!! Lloyd, Ed and John went out of their way to help us get four new appliances, two brand new and two scratch and dent. Their communication and professionalism were more than we could have hoped for. We will be back and would also encourage others to come try ECA!!! read more

If there is a negative star, that's what i will put in here. AVOID USING THEM AT ALL COST! Below is the email i sent them to let you all know how incompetent this company is. I am a very disappointing, very frustrated and very unsatisfied customer for your very incompetent service.We had been buying appliances from you for many years and yet, the service that you provided for my latest issue on my Frigidaire refrigerator is the worst ever! I bought an extended warranty for this refrigerator knowing that when it breaks, i can count on your company to work on the repair as soon as possible, yet, this latest issue has just been unacceptable. I first called your Laskin store about the problem with my ice maker on Mars 8th and i was told to contact New Leaf, which is the Warranty company. I've tried many attempts via email and phone call with New Leaf & it took me over 2 weeks for them to respond and informed you that it is a "go" for repair". A repairman came, told me it would take about 3 days to order the parts. I called a week later, Ashley has been my contact person at your office. She said i don't need to call and she will call me and let me know if the parts arrived. Another week passed and no call so i called back, she transferred me to the lady who order the parts and she said "she forgot to placed my order". Another week passed and i called again and was told the parts are not available where you order it from but she found another place to order it. This was lApril 15th and she said the earliest she can book my appointment for a repairman to come is a week after, April 22nd. Is this the kind of service you provide to your customers? SO it would take you about 7 weeks to repair? Im glad this is only an ice maker (which, i used everyday that's why i'm so pissed that right now, i had to pour water in a ziplock bag and freeze it so i can have ice everyday) problem. What if the engine is broke? Are you telling me that i will wait this long to have a refrigerator? How incompetent you can be. You just lost a loyal customer and i will tell all my friends and family not to buy from you. Your company suck! read more

AVOID AT ALL COSTS. I purchased a double oven on February 8th and it is the 29th of March- it still DOES NOT WORK. Since it is covered under a manufacturers warranty I was instructed to contact the manufacturer. There was nothing they were willing to do to make this right. The money you may save here is NOT WORTH THE HASSLE you may incur. read more

Lots of new, scratch and dent and reconditioned at great prices. Worth checking out for sure. read more

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We ordered a new refrigerator from East Coast appliances over Labor Day this year and they delivered it dented and told us they would send us a replacement door - which has yet to arrive a month and a half later. They're estimating we will receive it almost 3 months post initial order. Additionally when they delivered the refrigerator they damage our home's walls, bannister, and floor and are refusing by to acknowledge that they did that. I'm really disappointed that that's how they do business - we wouldn't just make up damage to the home - and it can't possibly take 3 months to get a replacement door when the delivery men said it would take about two weeks. I guess we should have listened to all of the one star reviews before bringing our business to East Coast - their reputation precedes them. read more

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I was looking for a specific small freezer 1.1 cu ft, I spoke with Marcus at the Norfolk store and he went out of his way to try and help me find exactly what I needed. He was very courteous and helpful and patient with me. I suggest that anyone looking for appliances go to Norfolk East Coast Appliance store and ask for Marcus!!!! read more

I bought a refrigerator for over $3,000. Unbeknownst to me at the time, the contractors who delivered it broke my brand-new sunglasses and then lied about it. Three contractors delivered my new refrigerator after giving me five minutes' notice that they were arriving. My new sunglasses were on the kitchen countertop. I went to the bedroom so as not to "micro-manage" and heard something fall from the counter. The contractors started laughing so I assumed it was something of theirs, as they had laid several items on the counter. After they left, I discovered my new sunglasses were missing. The store manager (Tim), called me and said he had spoken to the contractors. He said the contractors said they had found my sunglasses "on the floor and called out to me to ask where I wanted them placed." Obviously, I did not put my glasses on the floor, and I was not called as if I were, I would have personally retrieved my sunglasses. The contractors went on to say I must have misplaced them after they placed them "somewhere." I asked Tim where they put my glasses, and they could not answer. Tim told me he would let me know if the glasses "turned up." I said why would they turn up if the contractors claimed they placed them somewhere and then blamed me for misplacing them? I said that doesn't make sense, does it to which Tim replied, no it doesn't, and he hung up. Any decent manager would apologize to a customer on behalf of their contractors, demand the truth from the contractors, retrieve their tip (in a random act of kindness, I had tipped generously!), and reimburse any broken items. They obviously don't care about their customers. read more

GF purchased a refrigerator. Two months later the freezer drawer handle comes loose. Tried to reattach, but continued to come loose. East Coast wouldn't repair or replace. Said it wasn't covered. They must be the lamest appliance business in Virginia. They don't service their products or their customers. Don't give them any business. read more

Horrible and unprofessional. The lid to our washer and dryer set shattered and my leasing office called them and they were suppose to be here today and no one ever showed up. It's been over a week now since I've been able to wash my families clothes. Also when we first moved in they were suppose to return that day to deliver a new set and they never showed up and I had to wait almost 12 days for them to come and the guy that came was unprofessional as hell. They also scratched and banged up the walls too. So fast forward to today and here we are stuck with a washer with a shattered lid that we cannot use and the laundry is piling up. read more