We recently stayed at east island reserve, and while the stay itself was pleasant overall, it's sad to saw we won't be back. we unfortunately had a disappointing experience at the very end. After we had checked out, we were finishing up a few last things by the pool and needed just a few minutes to gather our seven kids' belongings--we were two families traveling together, so it was a bit of a process. Initially, the manager allowed us a few extra minutes, but after about ten minutes she came over and, in a very rude and uncomfortable manner, told us we were trespassing and needed to leave immediately. We understand hotel policies and liability concerns, but the way it was handled felt far from hospitable. We just needed a short grace period to get everyone's things together, and being essentially hovered over and told we were trespassing left a really negative final impression. It's unfortunate because otherwise our experience was nice, but the departure soured the stay for us. read more

Update: One of their hotel staff replied to my comment but no where in it did they apologized for the aggressive behavior of their staff that I spoke to. They just address their policy but nothing about how brazen their staff was. So to me it is handled as "you as a customer misunderstood our policy so we can treat you in a brazen, hostile way we want to so long as you get your courtesy refund" read more

This place is in a great location as it's only about 15 minutes to the downtown Newport area and there's even a bus stop in front if you don't feel like driving. The house we rented had 1.5 bathrooms, a kitchen, a living room, and a bedroom. The house overall was clean. You've got heated floors in the main bathroom and the shower has very good water pressure. There's also a hair dryer, iron and ironing board. We had a king-sized bed that had plenty of pillows and extra pillows and blankets in the closet unless you're using them for the pullout bed in the living room. The washer dryer is located in the upstairs bedroom, and they do provide you with laundry pods and will give extras if needed but bring your own softener. The kitchen has an electric stove (not a fan of electric stoves), dishwasher (pods provided), small fridge, microwave, sponge/dish soap and almost everything you need to cook with as far as pots, pans and utensils. The tableware has enough for 4 settings. There's also a coffee maker, and they provide pods, sugar, and powder creamer. The AC was working great, but we didn't need it for half our stay because it was so cool and there were plenty of windows to open. Two TVs with decent channels. There's also an ice maker by the building with the large Adirondack chairs, but we didn't know about that until we were checking out because it's not listed anywhere. The pool was also good and the towels in the pool area were also a good size. The only things we thought were missing or not a fan of were no microwave cover for your food, no hand soap by the kitchen sink, so we bought some of our own since we prepared food, some windows were missing screens, we would've preferred picking our own code for the front door so it's easier to remember and the shower head could've been bigger/wider. Overall, not a bad place to stay and would give it a solid 4.5. read more

I'm actually somewhere between 3.5 and 4 stars -- it's a beautiful place (see photos) that had been fairly newly renovated. The breakfast area and what was offered was terrific. We stayed in a cottage, which was also beautiful -- there were a few outlets that didn't work in the kitchen and the cooling and heating system was unnecessarily complicated. The staff there were wonderful about coming to explain it all to us (the instructions in the suite didn't match what was needed). These seem like minor things -- so why would I rate it as 3.5 instead of 4? I honestly think these spaces are really overpriced given the location. If you're a light sleeper, be aware you'll hear the traffic on the road outside. Also, the stairs leading from the first floor to the second floor are very steep. This made it challenging for bringing suitcases up and down -- and if someone has any mobility issues, would make it impossible for them to stay here. So again, a little conflicted -- it was, indeed, beautiful -- it had a great kitchen. It had wonderful staff. It just also had some dings and dents and feels a bit expensive for what's offered. read more

East Island Reserve Hotel - Hotels Near Me - Middletown, Rhode Island

See all

We just completed a superb stay, visiting our family over Thanksgiving. We made our reservation based on randomly driving by the hotel at a previous family visit. The website vacationnewport.com or eastislandreserve.com is very nicely done and it was easy to make our reservation. The staff communication was prompt and clear. I like the fact that they make you verify your identity, both to protect their property and our safety. There were several informational emails and confirmations which I always appreciate, being somewhat compulsive. We drove here from Boston Logan airport. Unfortunately, with rush hour/Thanksgiving traffic it took over 2 hours. The drive back to the airport at a very early hour was just over an hour. Pulling up to this charming "village" hotel on a picturesque street, right next to a vineyard, was a breath of fresh air. The grounds are clean and welcoming. There are a variety of rentals available including suites, cottages and a full house (lodge). Each of the cottages have their own private parking spot. Entering the cottage we were not disappointed. Everything is bright and new. We rented a cottage that had a cozy living room, pull-out couch and kitchen with a dining island and half bath on the first floor. We always appreciate a coffee machine with a supply of pods. Upstairs, was a roomy bedroom with its own full bathroom. I loved the large vanity with space for his and her toiletries. (I hate tiny sinks which require you to put your stuff on the toilet or balance them on a window sill!) There were thoughtful touches such as a brand new sponge and dish soap in the kitchen, complementary toiletries and laundry detergent for the stacked washer-dryer upstairs, attached to the main bedroom. One other thing I must add is that it was one of the best showers I've ever had in a hotel. Great pressure, very fast hot water and a wonderful soaker shower head. We never had a chance to enjoy the common amenities, the swimming pool or spa. They appear to be really nice. The hotel and surrounding area was pleasantly quiet the entire stay. There are some really nice restaurants and grocery markets to stock your kitchen nearby. We had one small issue the first day. We could not turn on the televisions and noticed one of the light bulbs was out. We called the office. We spoke to Aggie who within minutes was in the unit, even though it was the day before Thanksgiving and I'm sure she was incredibly busy. She cheerfully fixed them and called somebody to change the light bulb. The previous guests had messed with the cable connections behind the TVs to stream or play games and left them disconnected. Twenty minutes after that, a very nice maintenance man came and changed the light bulb. This was such a refreshing change from a standard hotel and we would stay here again in a heartbeat. If we return to see family for next Thanksgiving or any other occasion, we will definitely be staying again. Thank you for such a wonderful experience! read more

East Island Reserve Hotel - Hotels Near Me - Middletown, Rhode Island

See all

Booked a getaway with my wife to celebrate our anniversary. Unfortunately kids schedules changed and we needed to cancel providing over 45 days notice. I am being charged a $50 cancellation fee or a $50 rebooking fee which is close to 1/3 of the price of the room. The hotel could not provide justification of why this fee was being charged other than the time it is taking them to cancel it. Beware if you are booking at the East Island Reserve and there is any chance you need to change plans. I was looking forward to staying at the hotel but will be giving my business to others. These policies are outdated and unreasonable. read more

The perfect getaway stay! We loved our time here and being able to bring our beloved pup was a huge plus. The staff is responsive and courteous, and our cottage was well appointed. read more

We stayed here for a quick overnight trip. Having stayed at one of their other properties in Newport we had high expectations and were not disappointed. Would have given it 5 stars except for one issue which I'll get into later. Slightly unrelated note - you can walk to Newport Vineyards from here. Probably takes about 2 mins :-) This property has a variety of accommodations - from cottages to studio like rooms. We stayed in one of the studio rooms in The Lodge and loved it. Should note that rooms in The Lodge are cleaned daily but the cottages are not - they are treated like any other vacation rental (figured I'd mention that since I noticed someone complained about not having daily cleaning in the cottage). This is also mentioned on their website. Check-in is at 4pm but when I called to ask about arriving earlier, they were nice and were able to accommodate my request. Note that it's electronic entry, so you don't meet with anyone, you just enter your room with the code provided at the specified time. The property as a whole looks really nice and everything looks new. There is a shared guest area with seating, TV, and a coffee/tea station. This is located right next to the pool. For The Lodge, the rooms on the ground floor have decks but the upper rooms don't. We were in an upper room. The room was very spacious with a little kitchenette and a desk and plenty of storage for luggage. The bed was super comfortable and the bathroom was very modern. Here's where they lost a star. You enter the room from an outside door and in the hallway is a light that is always on. I'm all about safety so I don't mind that. The issue is with the door. It has frosted glass at the top and all that light from the hallway comes right in. I'm sensitive to light when I sleep, so it drove me nuts. There should be a way to make the room completely dark - maybe put a blind on the door to cover up that section? All in all, it's a great place. Will definitely stay here again but I'll bring a sleep mask. read more

See all

Lovely stay. Super convenient check in, they just confirm your info over the phone and send you the door code and instructions over email. We had room 27 in lodge and had problem to find a parking for our room (parking is FREE) and its located by trash container and pool. The suite was clean and had everything whats needed. The only complain would be that patrons needed to place a card with room number (can be found in your room) on a dashboard of your car, so they would know what car belongs to which room and it wasn't mentioned in the email or over the phone. At the time we came and took off our clothes we by suddenly found that sign in a notebook at the table. So my boyfriend had to dress up again and go outside. read more

See all

The Lodge has very poor sound insulation. Can hear every footstep and word spoken upstairs and next door. Very hard to sleep.

This rating is for the Spa. A friend of mine found a really great deal on Groupon for almost 40% off here and booked massages/facials for us for the start of our vacation. The value of which was $75 for $125 worth of services. My friend purchased 2 for each of us. Unfortunately, I had become extremely sick the morning of our departure, and so I asked my friend if she could cancel my appt (since she had booked original), and so she called and left a vmail about 2 hours before the appointments were scheduled. We were traveling from a driving distance of a little over an hour. The spa would not honor the Groupon as payment for my missed appointments. Further, they charged my friend retail of $250 for both services. Had I not fallen ill, I would have paid a max of $200 for services rendered (this including a 20% tip on the RETAIL value of services). INSTEAD, I am further penalized for something that was beyond my control. You would think a respectable establishment in this Covid era would have only had me forfeit my $150 groupon. Perhaps I should have forced myself into their establishment and vomited everywhere. read more

First, we stayed here years ago and the cottage was immaculate. This year, we were granted early check-in. We opted for a pet-friendly cottage and what a difference. The cottage was not as stunning and shortcuts were taken in the details such as paint on the floor, uneven faucet handles, and blotches of paint missing on the wall. We could live with those minor things. I write this review because we were appalled at the previous guest's strands of hair hanging on the shower wall and floor. It was noticeable enough to indicate a lack of care for the next guest. Later that night, we checked the sheets and there was another strand of hair, same texture as from the ones in the shower - disgusting. We ended up sleeping on top of the covers using the extra sheet in the linen closet. We hope these comments are shared with management and are addressed. These easy fixes will make for a better stay. read more

See all

This place is awful. Do not stay here. I stayed here for a duration of three months with my spouse while traveling for work. An endless amount of things went awry. If you are military, stay away, and spend your money elsewhere please. In one of the coldest nights of winter when there was a blizzard, our cottage had no heating, and they refused to fix it because evidently according to them it wasn't a pressing matter. Instead they brought over the tiniest space heaters you've seen in your life. One night while I was seated at the granite counter top studying, the granite literally came unhinged and crashing down... In the scurry as I managed to save myself from being crushed under the granite, my iPad was damaged. East Island Reserve Hotel didn't even have the decency to replace it out of courtesy given that the fault was all their own. And if that wasn't enough, we constantly had to go back and fourth with management until we stated the next time they'd hear from us would be from our lawyers for their reprehensible behavior. ONLY THEN DID THEY ISSUE A REFUND, WHEN THREATENED WITH A LAW SUIT. We were verbally berated, racially profiled, and disgustingly the manager insisted I disclose what I had on top of the granite counter top to cause it to fall over... as if to insinuate that a bag of apples and an iPad could knock over a fucking granite counter top? I had notes my spouse gifted me in these cute little pill notes that toppled over when the granite fell as well, and of course the manager assumed that we had some form of illicit drugs? This was horrendous and a nightmare. Stay literally anywhere else for the love of anything you hold dear. Management was consistent and wonton in its negligence, disrespect, and ignorance. And for the record, the time passed since such a horrible stay does not invalidate the contents of this review. Our stay was honestly so traumatic it took some time to process prior to posting this review. Furthermore, we paid extra for the duration of time we had our cat with us while here, and we paid their cleaning fees when we left, so I don't know why the correspondent is responding as if that's airing out anything if significance, this establishment is a joke. The response from management regarding this review already tells you everything you need to know. Combative until the last breath instead of apologizing for abysmal service and poor structural integrity, and expecting guests to just suck it up. Get a grip. Again, please spend your money elsewhere. read more

East Island Reserve Hotel - The granite counter top that toppled over while I was studying on it. - Hotels Near Me - Middletown, Rhode Island

See all

First I would like to say how lovely this hotel is. Everything is new and clean. The room was perfect with a small fridge and sink. The bed was very comfortable. The outdoor pool was clean and beautiful. The people working there were helpful and friendly. I don't understand the complaints about it being too far off the beaten path? It was maybe 4 miles into town and I loved that it was quiet. I gave it 4/5 stars due to a few issues. The fridge was VERY loud so I had to shut it down thus everything remained warm. I didn't mind no maid service I can make my own bed. However, there should be two bath towels per person instead of one. Also, we were in room 33 thus parking space 33. There should be more lighting as it was dark getting out of the car at the end of the night. With all that said we will be back as East Island has become our new venue for our yearly trip to Newport. read more

Loved loved loved the stay here!! We stayed here overnight on my birthday weekend and I was quite surprised at how nice the resort was when we arrived! Though the room was pretty small, there was a small kitchen, bed, bathroom and everything you need to feel right at home. The kitchen is stocked with all flavors of the K-Pod cups for that morning cup of joe to kickstart your day. The AC also works complemented with the softest comforter ever and really makes you feel like you're in a five star hotel - definitely a lot better than a motel. Cleaning services start within the hour of the check out time so be wary of the cleaning ladies possibly going into your room before you're all checked out. You can just let them know so they can clean a different room and come back to yours later. Next time I'm in Rhode Island, this is definitely one of my top pick over any hotel. While it doesn't have all the amenities such as a pool, spa or other luxurious amenities, it's nice to be "home" away from home. read more

We stayed in cottage 21 for a week while our house in Newport was getting some pipe work done. What a lovely home away from home! It is very private with an ample parking space out front and a key-pad entry that made check in / check out non-existent. Although located on a main cross-island road, the traffic noise is not bad at all and it really quiets down at night (this is a small island and there just isn't much traffic at night). The cottage itself is a 630 square foot stand alone home with high ceilings up and down and lots of windows. The furnishings and window treatments were well thought out, maximizing space and providing comfort without taking up space. The decor is stylish, simple, and very comfortable for two. (Although you could fit 4 using the pullout sofa, I personally wouldn't want to share this space with that many people.) In the kitchen, I found the dishes, glassware, and cooking utensils and pots and pans are higher end: porcelain, stainless. It seems all the details were carefully considered. I had every utensil I needed for cooking and there is even a beautiful, large salad bowl. At first I thought that the refrigerator might be too small, but it turned out to be absolutely adequate and the mini dishwasher was very handy. Upstairs, the large bedroom has a very comfortable King bed with luxurious sateen sheets. I was thrilled to find a stacked full sized washer and dryer set in one closet. The bathroom is large and interestingly tiled. Very pretty. The floor has radiant heat. The towels are luxuriously thick and the linen closet well-stocked. Of course it is not perfect-- nothing is. I noticed almost immediately a few small items that might be addressed. When I noticed them I thought how it must be frustrating to the resort owners that the fit and finish of these little homes was not perfectly executed by the builder. First, the french style closet doors upstairs and down stick pretty terribly so that you think you might break the door while trying to open them. Second, a small section of baseboard is missing in the kitchen and it's obvious at the most casual glance. And third, the grout in the upstairs bathroom floor wasn't sealed properly and needs to be bleached and sealed before it gets worse. These are small things. Overall the place is a little gem, and we would happily return for a stay-cation. read more

This place is perfection! First off we are military and we had a huge out of state move we had to stay here for awhile with our dog. Our movers came a whole day early and when I called at 11am to see if they could accommodate us ... well they sure did! They also allowed us to Check in a bit early. They were soo kind and the houses were clean. Such a great set up. Easy access to dining and beaches. The parking was perfect and nice open area for our dog to run. They even had a dog poop trash can and bags. The TVs are great and the beds are comfy. Love the heated floor in our two story house. We appreciate the staff and we hope we're back soon so we can stay here again! Thank you everyone we just love you guys read more

My husband and I stayed here last weekend. We came to Rhode Island for my cousins graduation from Roger Williams and we figured let's make a weekend out of it. We absolutely loved our stay. We stayed in the cottage and it was beautiful. Everything was perfect, it was very clean and truly felt like a home away from home. We loved that Newport was a short drive down the road and we really enjoyed being able to walk over to the Winery/Brewery. This is truly a gem of a place and we will be back! read more

We stayed in cottage 16 for the night on 2/12/21. It was a lovely stay. We were able to check-in and check-out without seeing another person! We felt very comfortable staying there because our cabin did not have shared HVac with any other, and we felt removed from others (important due to COVID). The location is great- we ordered take-out, late night donuts, and IHop the next morning! It is located next to Newport Vineyards, and not far from the beach, which is great too. The hotel staffer that I spoke with to schedule was very nice and assured me about their COVID precautions. The room was very clean and homey. I would recommend East Island to anyone looking for a little getaway during this crazy time! Thank you very much for the great experience! We will be back! read more

I booked from Hotel.com for this hotel. I loved the decor and modern conveniences, and the fact it was just a year old. I was here with my 4 year old to stay just one night as we were attending my husband's ceremony at the Naval Base the next morning. The location was a bit out in middle of nowhere but was fine for what we needed, and for people staying longer, near major stores and grocery for stocking a kitchen. While I was looking forward to this hotel, I was sadly disappointed. We had a single room with king bed and kitchenette on an upper level (room 32) in the Lodge. At first glance it appeared nice. However, I noticed some things after returning from dinner with friends (we had only just enough time to drop off bags at check-in before dinner). There was a large stain on the rug near the bed, the decorative bed pillow had a red lipstick? stain, and the sheets had a small dark stain. Ok, I would've let that pass as stains happen even after washes, but this is a pretty new hotel. How hard is it to bleach out white sheets? It made me wonder how clean everything really was. It didn't help that the kitchenette sink had a dirty sponge with obvious crud on it and, not until returning from dinner did I notice that the fridge was not working. The freezer had an ice cube tray of water. So much for the leftovers I brought back from our dinner out. I contacted the number given on literature, but as it was after-hours (after 5), I could only leave a message. Maybe the fridge just needed to be plugged in and it would've been an easy fix for someone to come by. But I'm not about to move large appliances to check. It is unacceptable that they don't have someone on site or to return calls for issues like this to remedy them in a timely fashion. By the time I received a call, I had checked out the next day. Additionally, the shower handle (circular design) for temperature was loose and wouldn't stay in place, rendering either a hot or cold shower, which was not fun for me or my 4 year old. If you have young kids, know that they won't be able to reach the faucets in the bathroom. I'd suggest the hotel have fold up stools available in the closet or under the sink. This was a minor issue, and I suppose I could have requested it before my arrival, but it didn't occur to me, and I'm not sure they would have had them. At night, with all the lights off and shades drawn, I had difficulty sleeping because of the big blue LED light shining brightly across the bed from a router installed on the wall above the TV. Maybe I could have covered it with a shirt, but was too tired to bother. Plus, there was more light that came in thru the entry door's glass panes from the outdoor lights. Despite being covered with some opaque film, light still came in and it did not cover edge to edge. If someone wanted to, they could stand close outside the door and peek in (I noticed this when making trips back to the room from the car). Why there are even windows on the entry doors makes no sense. And anyone talking loudly or calling to others on the outdoor landings nearby will be heard while in your room. One of the bedside table lamps wouldn't turn on, but I found out why: they hadn't adequately screwed the bulb in. Just sloppy all around. Finally, be aware that their checkout policy states that you are responsible for collecting the trash bags from the kitchen and bathroom and placing them in the dumpster outdoors. I've never seen that at other apartment hotel rooms I've stayed at. I guess if you're staying at the larger cottage for a long visit, it makes sense, but seems odd in a small kitchenette room for 1, 2, or 3 days. I almost didn't notice it but was searching their booklet to see if there was some trick to turning the fridge on. Anyways, the directions to place trash in the outdoor dumpster was a bit confusing because while there was a large dumpster near a construction area, I wasn't sure if that was a construction dumpster or if there was another one more central to all the cottages and lodge. I didn't see any other dumpsters. I asked a worker who was kind enough to take my bags and place them in the dumpster. So while this could have been a short and sweet stay in a modern lodge for an important event, at $236 for the night (incl tax), I was disappointed by the condition of the room and lack of response. Basically, good luck if something isn't working. And because check in is at 4, you have 1 hour to contact someone about it, or wait till the next day. Not sure I would stay again or recommend it. I honestly had high hopes for it and was planning to Facebook what a great spot I found (yes, seriously), but just couldn't do it after this. read more

See all

We loved our stay here. The accommodations are top notch. Brand spankin new cottages with kitchens and amazing spa like bathrooms! You get a code to the rooms and come and go as you please! No waiting in lines. No "check out". This is the way to travel! The location is right next to a winery so you can just walk over and get a great meal and some amazing wine! Our unit had dishwasher soap, laundry soap, and every bathroom amenity. They truly thought of everything. There was a mix up with our booking that was the fault of the hotel and it created a bit of stress. However, they went above and beyond to make it right. So 5 stars from me! We look forward to going back and have even told our friends about how much we liked it!! read more

Very cute and definitely geared towards younger folks. Extremely steep stairs, where you have to put your luggage. This applies to the single cottages. With that being said, the floors in over 3 units where are lifting from the humidity which makes it difficult walking. The living room should have been made a little larger, and maybe the bedroom a little smaller. Lets face it, if you have any visitors come there is not enough room. Would I come back, probably not. I would not recommend this facilities for seniors at all. read more

We loved the one bedroom cottage on our vacation to Newport. Stayed here with my wife and 2 daughters and it was perfect. The cottage is well appointed and provides 2 floors of living space. Which gave us a little privacy as the kids slept on the pull out coach downstairs. The grounds are very well kept and the pool was nice. It's heated and has a shallow sitting area for those very hot days. We didn't use the kitchen much because there are so many great restaurants in the area. But we could have easily made all our meals there. It was the last 3 nights of our 6 night vacation, so the washer and dryer had us ready for another 6 nights ! We had a few maintenance issues after hours and had to wait to the morning. I just didn't feel like it warranted an emergency call since there is no front desk. That was a little annoying, but everything else was perfect. Lol except for the bed, that was just ok. read more

Awful! How this hotel passed inspections is beyond us. The noise level from room to room is as if the floors and walls are missing insulation. We seriously heard every movement and words spoken by our neighbors. The running water is heard with every flush and shower. The manager is also blunt and matter of fact and offers zero "Guest Services". If you have a reservation cancel it before you regret it. If you have not stayed here don't. You're been warned! read more

What an amazing place to stay on vacation! The space is beautiful with everything you need for a wonderful experience. Kitchen has everything you need to prepare a meal or a smoothie! The keurig was a special treat and saved a morning forage for coffee. All the comforts of home with a beautiful decor! Love that it has a bath and a half. Beautiful walk-in tiled shower and wonderful toiletries provided. Everything close by...Near vineyard, beaches, shopping. We will be staying longer next time! read more

East Island Reserve Hotel - Beautiful sunset across from our cottage! - Hotels Near Me - Middletown, Rhode Island

My oldest daughter and her future husband booked a number of units for their wedding party this past weekend and the Concierge was just mean and rude to members of my family. My youngest daughter and I are confined to wheelchairs. There were only 3 spots and two of those belonged to the unit next to us that was empty. Because the units my daughter had rented were not accessible and the spots were gravel we parked for a short time in the spots that were for the unit next to us to unload and get carried in/out. The concierge harassed us and insulted us telling us we were so rude for parking there even after we explained why. She offered no other option, threatened to have us towed and the police called. When the bridesmaids pulled the minivan up to get my youngest daughter (My oldest standing there in her wedding gown mind you) nothing but more harassment and threats. It took all of 10-15 minutes that we were in parking spots to empty rooms. The rest of the staff and the facilities were very nice. If that is the kind of service you get after spending around 10k - I hate to see what you get for spending less than 1,000. I highly recommend bypassing this place. read more

Just had an incredible experience at the spa where I got a massage and facial. The staff was incredible and both the facial and massage were spot on. I would highly recommend this place to anyone and have already booked another appt!!! read more

Had a booking I made back in February for March and rescheduled quickly after Covid hit to November. I just let them know I would be canceling as the November reservation clearly won't be happening due to the COVID rise again. Was told they will be keeping a $50 cancellation fee. Aggie is completely not helpful and also informed me that my refund will be processed in 30 days? I tried to help them out the first time keeping the reservation but highly recommend staying somewhere else moving forward. Made this reservation hearing positive things but to hit people with a $50 cancellation fee is a bad way of doing business. Highly recommend avoiding this hotel. Would give them 0 stars if I could. read more

Amazing facility. The cottage was clean and had every amenity needed. It was a great size for two. The location is near a Main Street but traffic really can't be heard. Bed was very comfortable. I would stay there again. read more

We made a last minute trip to R.I, and found East Island available. We thought we would be getting a cottage, as it was hard to discern from the listing, but we ending up in the lodge. We got the "accessible" unit although not requested and not needed, but it was fine, as the room was very nicely kept, had all the amenities you'd need for your stay. We had contactless check-in and was there at 4:15. No issues, as the email sent had all instructions and the passcode to get in. The small kitchen has fridge, micro, plates/glasses/silverware. Bathroom has shampoo, conditioner, hairdryer. Enough towels for a day or two. Housekeeping available daily, although we did not use them. TV on wall, and the bluetooth speaker, and white noise machine were nice touches. However, my rating is really closer to a 3.5 because of the NOISE level in the room. We were downstairs and you can hear every single step upstairs takes, and moving their furniture, and talking. Also the road noise is very prominent as it's right on a busy road. And even though there are room darkening blinds, a TON of light comes through at 5:15. I recommend bringing earplugs and eyemask. It's about a 10-12 min drive into "town" of Newport (wharfs, restaurants) so very convenient. We didn't take advantage of the pool or the spa, so no review there. Overall I'd recommend a stay here when in town. read more

From start to finish the customer service experience was absolutely lovely. My boyfriend and I stayed here from august 23 2022- august 25 2022. The girls at the front desk, one of whom was a lovely British woman, named Aggie, I believe, and the other one was a younger girl, whose I believe name started with the letter M. I honestly wish I remember their names they were so sweet. When we arrived, somebody was parked in our spot, and we did not want to get in trouble for parking in another spot as there was only designated parking for each room clearly stated on the reservation. We went to let the girls at the front desk know, they joked with us, and made really pleasant conversation and went to go tell the guest members to move their car to the appropriate parking. The room was very clean and the bed and pillows were super comfortable. We stayed at the lodge building, and it was basically a studio apartment with really lovely tall ceilings and a clean bathroom with plenty of space. We even had a little kitchenette with clean dishes, a sink, mini fridge, and microwave. We unfortunately had to go back-and-forth a couple times to let the girls know that our toilet kept getting clogged. It's not their fault at all, and they corrected the situation quickly every time. I would recommend, however the owners of the hotel to get better plumbing as the toilet should not have clogged that much with nothing blocking it's way other than a regular number one or two lol. Other than that, I really enjoyed my experience there, and I would recommend it. We also enjoyed the pool as well, however, I wish it was open later In the might as we spent the majority of the daylight hours, exploring the city. I would've like to come home at the end of the night and go to the pool. But I understand why they would close it at I believe around eight or 9 PM, not that big of a deal. I also loved how this was a different set up than a regular boxy old hotel. It felt like a cute little neighborhood of tiny little cottages and townhomes with really lush and green grass, which, for this summer was pretty rare because it was pretty hot and dry and most of the grass was yellow aside from the grass at this property which was very well-kept. Thank you for a good experience especially from the girls at the front desk! read more

As a one-time Newport local, EIR is a top-notch Middletown hotel. Right from driving into the complex, you can tell everything is new. My cottage #23, was out of this world. The decor was so me, it was kind of scary. For a "cottage" this place it huge. It has a full kitchen, 1.5 baths, a nice living room, front porch and upstairs master suite. The kitchen is perfect and comes with everything including plates, silverware, glasses, a wine opener, a Keurig, etc. Right when I walked in, I felt at home. And when I tell you, they thought of everything, they did. The bed is super comfortable and they linens were high-quality. The master bathroom was insane. It was perfectly laid out and the shower was amazing. This "cottage" feels very spacious and I could get very comfortable here quickly. Also, I loved the programable AC, since I love to keep my "hotel" rooms as cold as possible. Yes, EIR, is located on a main road, but the noise from the street was never an issue. There is a pool under construction, which will only make EIR better. You do get one parking spot, but many people parked on the road as well. This made it slightly difficult for me to get in and out of my spot, but I'm sure it's something they will work on over time. Overall, book EIR, you will LOVE it, I promise. read more

See all

Awful experience. We had to postpone our wedding due to COVID 19. Angie and steve were the worst people we have had to deal with. Each time we called we were told someone else was the manager and could never figure out who actually was in charge. They charged ALL my guests $50 cancelation fee- which i understand was in the contract but during a pandemic maybe they would be considerate? We could not reschedule our dates due to the hotel telling us our new date required a 3 night min stay because it was the friday night before labor day. They informed us all hotels in and around newport would be compliant with these rules-which after calling other hotels none of them required even a 2 night min for a friday night. The worst part is, its been over the 3 week time frame in which we should be receiving our money back.. we called last week to confirm we would be getting a refund because they never sent us a cancellation email. They told us everything was all set and we would be receiving our refund today 5/4. Well no refund. We called again and angie was so rude. Wouldn't even speak to me because the reservation was in my fiancés name (the phone was on speaker with my fiancé present and the other "manager" steve always spoke to me no issues). She told us they processed this as a GIFT CARD and that she would have to go through hurdles to get our money back because the reservation was made so long ago. She never apologized for her mistake and we asked for a confirmation email and we never got one. We never requested a gift card. Be careful if you are booking or canceling this hotel! Our guests are now having the same issue that all their money was in "gift cards" when we were told we were getting refunds They are also still keeping our $50 cancellation fee after this HUGE mistake. read more

I love this place. It's now my future home away from home and plan on returning here for many more vacations. We booked a cottage (#20) for a great price and we have no regrets. The cottage had everything one may need during their stay. Silverware, dishes, bowls, toaster, brand new appliances, dishwasher, wine glasses, peeler, wine opener, even a Ninja Blender! They've got brand new LG washer dryers and the bed is VERY comfortable. We didn't use any of the appliances but they are all brand new. All you need is to pack some clothes and bring your beach towels. You get the idea. The pool is still under construction but seriously, who needs a pool when you got plenty of beaches within a few minutes drive? The hotel is located on a busy road but we didn't have any problems with traffic noise. You really can't hear much, and at night, the road is quite dead. The location is great. Minutes away from Easton beach, Cliff Walk, and the Mansions. Also, it's practically down the street from Anthony's Seafood Restaurant (awesome) and Frosty Freeze (great soft serve). So glad to have found this place. Booked on booking.com. Self-check in. Good WiFi. Looking forward to returning here. read more

See all

We stayed @ EIR this past weekend, for a wedding next door @ the vineyards. The accommodations were wonderful! The cottage was incredibly welcoming and the property is in pristine condition! Thank you so much! We will stay here again and totally recommend! read more

Came here just for a massage at the spa. I had found a great deal on groupon and had a 60 minute couples massage with my husband. The "spa" is just one of the unused cottages they usually use for guests. All they did was set up 2 tables in the upstairs area. The room wasn't really big enough for the two massage therapists and the tables. I felt my husband's masseuse bump into me once or twice. They also don't have a dimmer so the lamp in the room is pretty bright. With the light off the hallway light is still a bit intrusive. They did have nice soothing sounds/music which was good. They didn't ask any health or preference questions either, just if we had any recent surgeries or sensativities. Most other places ask more in depth questions. The 2 massage therapists themselves were great. Mine was good about finding my trouble spots and spending some extra time working them out. My husband was very happy with his therapist and felt great afterwards. They were very friendly and overall did a great job. They were 5 star. This is likely not a place I would return to as they dont actually have a spa or proper room, which is a shame, because their massage therapists Pam and Champagne are absolutely wonderful and provided 4 star service. read more

We live in the town adjacent to this property, and watched with interest as these "birdhouses", (how my local friends refer to them) were built. After our newly purchased home had a refrigerator line flood, we ended up there for 5 weeks. At first we thought the place was lovely. The kitchen and bathrooms have pretty granite counters, and the decor is modern and crisp. What we came to understand over time, though, is that there are really no services included. The staff of one or two women on site, work bank hours, and are often away from the phones. It's very hard to get someone to pick up at first try. Check in is at 4, and they leave at 5, so if there's a problem right away, one really needs to act fast to get it remedied. There is no daily cleaning service like most hotels. Because they provide front loading washers and dryers, a long term guest needs to wash their sheets and towels, and change their bedding themselves. The cleaning staff only services the cottages and lodge rooms that are "turning over". Because we were there with pets for many weeks, and they only provide a broom and dustpan, I felt justified in asking for a "wipe down and vacuum" twice. No one offered, and honestly, they didn't seem very happy to do it, but at nearly $300 a night for each of our two cottages, I felt it was the least they could do - if only to keep the places maintained for when we left. I am a very conscientious hotel guest. I tend to leave the place pretty tidy upon departure, but without a vacuum or cleaning supplies, even I can't keep it up to standards. The manager was not customer oriented as far as we were concerned. The vibe from her was to ask for nothing, cause no demands on her time, and all would be well. When we left there for other hotel suites, we were greeted with staff that kept saying to us how available they were to meet our needs, and I must say that it was incredibly refreshing. When a family of 6 with 4 pets is displaced at the beginning of the school year, there is a tremendous amount of stress on all. I have to say say, sadly, that the Reserve management only added to our stress. I imagine one night would be fine, but I wouldn't recommend a longer stay unless you want to feel like a burden. read more

This was my first time visiting rhode island and my girlfriend and I found this place for a great price and it looked very nice. We got to check in early and the room was very clean and modern looking, very pleasant. Very close to the beaches and the town of Newport, Great location!! Definitely would stay here again, and phenomenal customer service!! read more

Beautiful cottage, but terrible location. Right on a busy road with loud traffic (lots of trucks). We barely got any sleep. So disappointing because the place was really cute and a great value for the size. read more

5 stars! I stayed here with my fiancé for the night and everything was great. Appliances are new and state of the art. Kitchen and bathrooms come fully equipped and ready to use. We were both very pleased with the overall cleanliness of the house. The stay was very peaceful and 1-2 miles away from main beaches and attractions. read more