Josh and the service team impressed me for my first visit to get a major recall done and some odds…read moreand ends fixed. Online scheduling was excellent (though it doesn't seem like the description of the issue forwards properly to the service advisor), and communication--especially over text messaging--has been stellar. I've received follow up calls and Josh gave me options throughout the repair to save some money. The waiting room is not fancy, but decent, and everyone has been very helpful and polite. I hope they offer their concierge service long term... I'd love to try that out next time!

I would rate my experience with Koons White Marsh Chevrolet Dealership The WORST DEALERSHIP. I…read morepurchase a 2026 Chevrolet Equinox in APRIL of this year 2026. My vehicle been in the shop, two or three times already. I talked with (the salesman) Kelvin, a Service Advisor and The Sales Manager. At this point, KOONS need to take their NEW broke down LEMON back. I don't want this or any other vehicle from them. Five thumbs DOWN. New customer don't purchase from this dealership. TRUST ME! Overpriced & not accountable for their lack of service, values or integrity. #unhappycustomer #noloaners #tonsOFexcuses. #rate-negative10 #NOaccountability P.S. I had to touch one of the stars in order to send my review.

Ed and Mike were wonderful to help us find the right car for our new driver. The shop is clean. The…read morestaff is patient and the price was very affordable.

I bought my car from here. They were great!. Treated me like family. I purchased my 2010 Toyota…read morecarolla 5yrs ago, 2 more payments and she's mine. Had minor issues, they fixed it, and I haven't had any problems since. I would definitely purchase another car from them. Not trading in my car though, she's been so good to me....... Thanks to the whole team at Sir Michael's, you guys rock!

Not sure about everyone else's experience with Aero but I love it. I've purchased 3 cars from here…read moreover the years. Great vehicles not so great driver lol. The customer service is always on point. With that being said, I typically only purchase cars from here. I haven't used the service department. If I'm buying used, Aero is the first place I check. Fred's great and always makes me feel like a priority.

I give it a 3-2 stars…read more The customer service was professional. I got a great vehicle. However. The keys needed rewiring. My mechanic mentioned this before buying the car they said they'd give me a new spare key. Instead. They gave me a key that wasn't computerized for my vehicle. My window motor on my passenger seat convienantly stopped working after the warranty cut off. What I did get was everything I needed to start my business. A 2011 Ford Transit XL and it only had 39,000 miles on it. It just sucks. Because the shady ness and dishonesty of the so called used car salesmen really live up to it's name. Lol.

Do NOT buy from these people they are super sketchy gave them a down payment of 3,300 & I didn't…read moreget approved for me loan & they said they can only give me 2,300 they said I damaged the car mind you the check engine light came on as soon as I drove off BUT THEY SAID I DAMAGED IT .... GOD don't like ugly ... I literally saved up my checks for a month & also preparing for my first child so I can't afford this type of loss it's really messed up what these people are doing .... If you do decide to purchase a vehicle from these people & have a bad experience PLEAS CONTACT THE INVESTIGATION UNIT !!! 4107687536 MVAinvestigationsunit@mdot.maryland.gov

Robert and "T" (Her name is so cool and original that I can't remember it! Lol!) Are about the…read morenicest most friendly and helpful people that I have ever met in a business that's all about customer service. I was blown away by the quality of cars on their lot. They have a small lot but, they take personal care of each and every car on their lot completely hands on. Even T in the office (A woman!) Knows all about cars and even how to do repairs. The owner (Robert) worries about his cars and the people he sells them to as if they are family. He will not sell a car to anyone unless he personally checks it out and has it fully detailed and looking as well as smelling wonderful, and of course running perfectly. I can not say enough about these people and their car lot. You are in great hands if you go to them. They will even look for the car that you want if it is not on their lot, and sell it to you once it passes their own personal inspection as well as the Maryland one. As a side note, Robert is a sweet Armenian man who has spent his life building this business of his with his family. I know a little about his family and the Armenian culture as I knew a few of his family members years and years ago. The movie "The Promise" was released the week I bought my adorable Volkswagen convertible bug (stick shift) and as a thank you...After I got into my freshly detailed car to take it home, I found a personal gift from Robert. In the spot where my flower holder is, he put the money for my teen aged daughter and I to go to the movie about the Armenian genocide . I've never experienced something so sweet from a business owner ! Such great people, selling such great cars. What a memorable experience. If everyone was as wonderful as these people, buying cars would be a stress and worry free task, filled with sunshine, rainbows, and unicorns ! No kidding! Thank you Alpina.

Derrick made buying my brand-new 2025 Nissan Kicks an amazing experience! He was patient,…read moreknowledgeable, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, easy, and stress-free. I truly appreciate his excellent customer service and highly recommend asking for Derrick if you're looking for a new car. Thanks again!

My wife and I recently purchased a new SUV from Ahmaya made the car buying experience enjoyable and…read morewas extremely easy to work with. If you go here, ask for Ahmaya.

Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when…read moreyou're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group!

Avoid this dealership if you're buying a used car. They will keep you sitting around for hours and…read morewhen its time to see the final cost they will mark up the price with things other dealerships will say is optional. I got a car from this location and immediately the A/C died the next day. I took it back since they have what was advertised as a 7 day return to exchange the vehicle. After sitting around the dealership for 4+ hours they finally agreed to let me exchange the vehicle and that I would just need to pay the difference for the new vehicle. Once it came time to fill the paperwork out, they showed me the door price that added an additional $2500 for Lojack, which they claim is already installed on the vehicle and not negotiable (they said the same for the first vehicle I purchased with the dead AC but the cost of that Lojack was only $800). Unfortunately I had no choice since I couldn't have my money refunded, so I had to go through with that sale with the $2500 markup of something thats basically a glorified Airtag. So beware of this place. They will find ways to scam with you these markups that are not negotiable while they claim its because its already installed (remember I was there for 4+ hours, most of that was probably them installing the Lojack device). Ultimately its my fault for not walking out on the first purchase when they added the markup, but if anyone wants to save time and money I'd recommend not dealing with these people. They're also incredibly rude on top of that. Avoid this place if you're buying a used car.

I purchased a few cars here. They have always been great and tend to my needs. They are also the…read moreonly ones i know that offer a 90 day warranty for free on all cars. Scott and his team will work with you to get in a car.

Terrible experience. Took my daughter to look at a $5200 New Beetle. Car was great. Told Mark (the…read moresalesman) I have $4500 in my pocket now, what can we do. He invited us in the office and drew up a price of $6109. Saying that's his cash price. He became very rude and tried showing off his intelligence to my daughter. Babbling on about how banks and credit unions work. He stopped talking to me when he found out the car was for her. Then he quoted her a price for financing of $5800. Saying to me that the $6109 was my cash price, she gets a better price. I was hoping to put down $500 or 1000 now so he could get it inspected. Then come back with the rest to close the deal. We could have done $5800 final price after inspection, but he apparently wasn't the person to talk to in order to buy this car..