I'm moving out of state. Owner was very helpful with all my booking questions. Great location with…read moreoutstanding customer service.

From the owner: Need to move? We've got you covered! Rent reliable U-Haul trucks and trailers at unbeatable rates…read more Whether it's across town or across the country, our clean, well-maintained fleet makes moving easy. Reserve today and hit the road with confidence! Call 24/7 (561-707-8443) to schedule all your moving needs– secure one of our trucks today and make your big move a breeze.

Super friendly and helpful staff. They expedited by check in and offered me a couple of different…read moretrucks. A pleasure to deal with, thank you!

"I made a reservation a week in advance to ensure everything would be ready. When I arrived, the…read moremanager told me there were no trucks available. She then tried to raise the rate to $100 a day, even though U-Haul's own website clearly showed $47.50 a day. When I pointed that out, she shrugged, claimed she didn't know anything about it, and then disappeared into the back office and never returned. To make matters worse, she used the excuse that 'U-Haul reservations aren't guaranteed if the last person doesn't return on time.' That may be true in some cases, but U-Haul's own policy says customers are supposed to be helped and offered $50 if the reservation can't be met. At the very least, she could have called me the day before to warn me there was no truck, instead of letting me waste time showing up. What makes this even more unacceptable is that I flew in from out of state for this move, and my friends also flew in to help me. Because of this failure, we all lost a full day, extra money, and a ton of time. I had to drive further out to another location, and even then I couldn't get a truck until late afternoon. This location is unprofessional, dishonest with pricing, and doesn't respect reservations or customers' time. U-Haul needs to address this kind of treatment immediately

I rented from here last Saturday and the in house experience was good. The aftermath is what made…read moreme give this place two stars. Staff were professional and accommodating when I booked a smaller size online and upgraded to a bigger truck once I got there and saw the features. Everything was seamless. It was my first time renting so I felt they spoke a little fast as we went to pick up the van. Make sure you check the rental with photo evidence of everything. Checking out was easy we just left the key in the U-Haul. When I got my receipt later, I was charged 5x the amount than quoted. They ask when renting how far you plan to travel, and I told them 40 miles. We went 48. So I called U-Haul and spoke with a very nice customer service lady who helped build me a case. She said that I'd receive a call from the manager in a couple of business days, so I can send photo proof of the mileage being incorrect and get my money back. I did not get any call from the manager during this whole fiasco. Instead, I get refunded $300 but it was still short by $100+. So I called again and another nice lady at the call center helped with the discrepancy and she verbally explained to me the charges and I was refunded another $100. She mentioned I was still short by $8 and that she'd inform the manager. I asked for an updated receipt as well. I never got the updated receipt so I called and spoke with someone at this location who told me that I wouldn't be getting an updated receipt. I can't understand why not but after the inconvenience of holding my card for $500+ and anxiety of this whole fiasco, the least they can do is have the manager call to apologize for their mistake. I was willing to let go of the $8 they owe me, but now I'll never come back here. I feel robbed and cheated since they don't care about their customers with mistakes they've made. And I can't event get a new receipt with the correct mileage! Two stars here is generous.

I have moved already two times using Big Star Moving and they have both been completed with…read moreexceptional service from Big Star Moving and his team. His team works fast and safely. No damage to any of my belongings and work fast to make sure that they are done within the initial time frame that was set up. I also recommended a couple of my friends to Sergio and they both had the same experience as me. Nothing shy of great service! Might be moving again to a different part of Florida and will definitely use them!

Sergio and his team were organized, courteous and efficient. I purchased a sectional and his…read morecompany was able to deliver the following day. They quoted a price and it did not change once the item was delivered. I highly recommend this company.

There was no issues picking up truck. The issue was returning to the other location since it was a…read moreone way rental. We were told to have it back at 9 am yet the business was locked and when contacted occupant wouldn't return until 1030 am. You would think there would be a couple of reps to receive and dispatch trucjs

I returned my truck to this Home Depot location and what a difference from where I picked it up in…read morePort Charlotte. Rayon was there to process my return and he was gem. Quick, efficient, knowledgeable and very kind. The whole return process took less than 10 minutes! There were loads of trucks there, so I assume they rent a lot. If the pick process is as smooth as the return process I'd have no reservation renting from here. Thank you Rayon, you were great!!

Great location. Easy access and parking. Lots of Trucks available. Great, helpful and efficient…read morestaff. Easy to rent and return. Best experience I ever had with renting a u haul truck. Will always go out of my way to use this location!

What a great experience we had at this U-Haul. It was clean, friendly, helpful. Mykeria was the…read morebest person we ever dealt with,she was even multi tasking. I highly recommend this storage location (and u -Box Container my sister is using)

Great experience, exceptional customer service, clean well running truck (26')…read moreOur customer service reps were T. Corley and E. Davis. They both deserve to be mentioned and commended by management for their friendliness, knowledge about the vehicle and providing us with a smooth experience. Moving sucks, but they played a huge part in helping this 48 hours run smoothly for us!! Thanks Penske! Highly recommended.

TAKE PICTURES WHEN RENTING!!! I did not do this and so hopefully this will help someone. I…read moreshould've known when the worker backed into another truck with my truck rental that I needed to do my due diligence. Gave the truck to me 3/4 full. When I went to drop it off the workers here marked the truck full so I was charged $8 a gal at drop off when I actually returned it at the right amount but I did not have proof. Lesson learned.

Paid $944 online prepayment for a rental for approximately 30 days while my wife's vehicle was in…read morethe shop. Paid for a mid size suv since that's what she drives. Arrive at the location as per the reservation and I'm greeted by a lady at the counter. "Can I help you?" I have a reservation. "No you don't." (Never looks up name/pending reservations) But I do. (Shows reservation on cell phone) "Well, you must be at the wrong location." I'm in the right place. (Highlights address) "Well, I have no cars." I guess that a problem as I've prepaid and took and Uber here. LUCKILY, for me, a lady in front of me was unable to fulfill the requirements for a rental and I was able to steal the last car...A small Toyota Corolla. I am thankful I was able to grab a vehicle so my wife has something, but the lack of customer service is astounding. I was able to get my dealer to give me another rental from elsewhere and because I prepaid, I did not get any refund for the unused time on the contract. I say, visit the airport and hopefully they have better service/availability.

I reserved a truck on a Wednesday for Saturday 8/29. I had my movers/helpers come to the house as…read morewe are moving my elderly parents to assisted living. We moved all the stuff to the garage, o went to pick up the truck at the reserved time and NO TRUCK! No phone call, no nothing. If you want to be disappointed, abused and generally pissed off, rent from this idiot. If you want to get your job done, go to U-HAUL!!! Will NEVER use Budget again.

I had a regrettable experience with the dual Avis / budget a few miles down the road from the…read moreairport at 2500 okeechobee blvd where I had a prepaid reservation for a car through Expedia.com. Reservation was approved, paid for and had a confirmation number. They refused to rent it to me because I did not have a copy of a utility bill (?), and they apparently have problems taking debit card payments. The employee on shift said it basically had to be a credit card. Her exact words were "God dammit" when I tried to pay using a debit card from wells Fargo. She then told me to walk some miles down the road to Enterprise in the rain, rolling my luggage behind me. I can't help but wonder if the employee on shift simply made the decision unilaterally. I have never been asked for a utility bill to rent a car and I have rented from budget many times in the past, all good experiences. Not sure what happened here. Anyway I walked a few miles in the rain to Enterprise where I received phenomenal service. I never thought I'd be so happy to drive a Kia. My lesson: avoid Avis and Budget, go straight to Enterprise at the airport.

I'm disgusted with this company. Claimed the truck we rented was newer, only to have it break down…read moreseveral times with ZERO help or accountability. Returned the piece of crap truck to a different location earlier than planned, and was NOT offered a replacement or compensation. Highly advise NOT USING BUDGET! Corporate was also useless. Too bad they operate such a shady business!