Im not one to complain but I'm honestly so upset with the service I received I really don't know what else to do ‍ I had my 2004 Oldsmobile Alero towed to them because the starter had gone out and my front tire was flat. Easy enough. But as they were keeping in contact with my boyfriend we had requested that AFTER the new starter was put in I wanted them to take a look at my car and tell me what else is wrong with it so I could pay them to fix it. There are a few obvious things wrong with my car that would have taken seconds to see. I'm leaking power steering from what looks like the hard line....right where it connects to the reservoir....right next to the engine. I see the fluid sitting all over everything the second I open the hood. Also my radiator fan doesn't turn on. My car is old and was once owned by a couple of at home "mechanics" i thanks to that I have to pop my hood and connect the wire to my battery if I wanted the fan to work and even then it's like only one of the two fans turns on lmao. We had actually informed them them of this. They did offer to install a switch for me if I came back (super cool of them) but not only am I almost certain that's now how that SHOULD be fixed, they straight up told me that they didn't even notice that the fans weren't working...even after we had told them. But they were kind enough to remove the wire from my battery so they could charge it a bit There are other things wrong with it but I guess the point I'm trying to make is there are OBVIOUS things wrong with it that would have taken seconds to see if they would have looked like I had asked. So when I went to pick it up so imagine my surprise when I was given the keys and was told there was nothing hazardous about my car. I had reminded him of the issue with my radiator and then asked about the other issues and it was like the guy looked at me like I was stupid or confused or something. I had to ask my partner if he discussed over the phone that I wanted them to look at it before he finally basically told me that because it was only brought in for the starter and the tire...that was all they looked at... even after we had asked multiple times for them to please take it for a drive, run a diagnostic test, do whatever they had to do in order to tell me what all is wrong with it...because I was more then willing to pay them to fix it. I'm almost certain that if it wasn't for the fact that I KNOW there are other things wrong with my car, these people would have been happy telling me that they didn't see anything hazardous or wrong with my car I lost almost a whole tank of power steering fluid in the middle of a horrific storm literally I think the same day. Im talking not only could I not see but I was already dealing with making sure I didn't hydroplane. Like my tank was basically empty what if I lost the ability to steer my car in the middle of even a split second of hydroplaning? I really wouldn't even be leaving this review if when we called to complain they didn't rush us off the phone to "talk to the mechanic" but most importantly if they had just called us back like they said they would. sorry for the book. peace be with you read more

I had used them previously and good had a good experience. This time around everything changed. Our truck was giving some codes that indicated a timing issue but the truck was running fine. They charged us $1300 to change two sensors that they thought were the problem. That turned out not to be the issue and now wanted an additional $4000 to change the timing chain system. We decided to hold off on that for now and go to pick up the truck and the truck is running terribly. Looking for a new shop read more

What an awesome place! So female-friendly. Clark and crew are more than helpful, and honesty goes a long way! I just came from there. For something that could have cost a lot of money, they found an easy fix. What other mechanic would offer an alternative? Don't even bother going anywhere else! read more

Charged $1500 to fix ac which worked for only 1 month before breaking again. Eastex automotive also broke my dashboard when they put it back in. read more

I've been using Eastex for 3 yrs. I even called around to other shops before checking prices on replacing my coils, Eastex was 30-40% cheaper than anyone else. Clark and staff are terrific. Highly recommended. read more

Eastex Automotive - Auto Repair Near Me - Beaumont, Texas

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The people here are so nice and helpful. Very clean place and a comfortable waiting room. read more

Eastex Automotive - Such nice and helpful people. Did a great and fast job on our RV tire repair. Comfortable and clean waiting area too. - Auto Repair Near Me - Beaumont, Texas

I've had multiple experiences with this company over the years --- good and bad. The last one was pretty much the last straw for me. To make a long story short, my car was there for over two months. When I finally picked it up for the 2nd time (a little more than $1,100 later), there were more dash lights on than when I brought it in. So, I drove the car to Lexus in Clear Lake. The Service Advisor shared with me that the problem identified by Eastex was correct but that additional damage was done when they attempted to force aftermarket parts to replace originals and also because the harness had to be spliced to try and make the adaptation. I was never asked about aftermarket parts so was surprised to hear this. The Service Advisor also sent me photos and a detailed explanation in hopes that I might recover some of the expense I paid to Eastex. Needless to say, they would not initially return my calls. When I finally got in touch with the Owner, he defended his mechanic but agreed to speak with him and get back to me. That was the last I heard from anyone. It's very disappointing since the location is very convenient to our home. I really think their business is supported so much by fleet repairs with BISD and other local companies that individual customers don't matter much. read more

The service is excellent! The staff took time to explain the issue with my car and give me options in regards to the best and most cost effective way to repair it. Everyone was very nice and friendly. I will definitely be back. read more

STAY AWAY!!!! Eastex Automotive on Eastex Freeway scores an F; The lowest possible rating with the Better Business Bureau; ....and after my recent experience with them I can see why. I took my car there because it was idling rough, and the check engine light was on. Atter three weeks, an $1100 bill, and several lies from the owner Clark Winslow. I had my car back and it was running exactly the same way as when I left it with them. The check engine light even came back on. I took it back to them, and the owner promised that he would fix it personally, and I would have it back in a few days. One month later he told me it was ready. He told me that he had just finished a 45 minute test drive right before I got there but then couldn't explain why the engine, radiator and tires were all cold. By the way, it was still running just as rough as it had been, and THE CHECK ENGINE LIGHT WAS STILL ON!!!! He offered to reset the engine light but refused to fix the car after I became irate with him about the ridiculous lack of respect or professionalism. You've been warned read more