Been going here for over 15 yrs with great service but not that service anymore. My third child playing an instrument and we go there for a repair and they were closed mid day . Came back the next day and was told the repair person is only in on Wednesdays. I come back the next Wednesday , leave work to get there right at 11am before they open. They never opened! Waited an hour . Call the phone number and no one answers. The lady at the counter is extremely rude too. Very limited business hrs posted and then they aren't even open the hrs posted both times I went there in a week span. Found a new place to go today and will never be giving my business to this place again. read more

The gentleman in the store was very quick to greet me and offer assistance. He asked what he could help with and I shared that I needed a new string. He found what he had which appeared to be only one, but I asked if he had any other brands. He did some additional searching and located a better mid range string. I would have liked a few more options but I don't blame this on him. The supply chain issues are the reason for limited supply of things in my estimation. With the second option in hand, he looked up the price, gave me a slight discount, and had me on my way. Friendly and knowledgeable. I will use these guys in the future if the need arises. Thanks again for the positive experience. read more

Don't waste your time. I was told I could rent a trumpet and change instruments within a year. At the time I specified that my daughter was looking to play the French Horn, was told that was fine. Nine months later I am told they never rent French Horns, you get them from the school. Except our school has none. So now I have an instrument I don't need or want, my kid is playing a piece of crap borrowed instrument, not a French Horn or a trumpet, from the school. I would have gone to one of a number of other stores that do exactly what they told me they did, had they been honest. My daughter loves the horn and plays it well when she can borrow one. Refusing to help me is their loss. read more

Great service! Both of my children play instruments and we rent both from Eastside Music. We have always received excellent service with a smile, instrument repair is phenomenal, and they usually have music on hand or are happy to order if needed. I highly recommend Eastside Music! read more

Great music store with a large selection of products. The staff at the front counter is hit and miss in terms of helpfulness. Repair shop is excellent and work gets completed in a timely fashion. read more

Our go to spot for reeds and clarinet accessories. We stopped in for clarinet repair recently and we were very pleased! We received prompt and professional service at an excellent price! read more

Thank you so much to Paul, he was a very refreshing person to talk to. He helped me with an emergency string change on my cello. As well as tuned it and polished it and offered references for the future of my cello playing. Thank you so much agai. I will for sure be back in the future just cause of him read more

Was in this store 2 weeks ago. I find it hard to believe that they still smoke inside this store. From the moment you walk in, the smoke smell overwhelms you. I've been going here on and off for 9 years. Their repairs are great and the prices are reasonable, but for 9 years, every time I walk in the door, the fresh smell of cigarette smoke engulfs me and I have to hold my nose. I thought that was illegal to smoke in a business. Would give a much higher rating if it weren't for the horrible smell. read more

We recently visited the shop because we thought our sons instrument was broken. Turned out it just needed a cleaning and they were very helpful in showing us what to do. Very friendly and great follow up. Thank you. read more