I want to update this in 2026 specifically to call out the care provided. The billing issue was a…read morebummer but the care provided by the office is excellent. Without violating my own HIPAA rights, I've had to go back several times recently and they have provided exceptional care and much better communication. Will definitely recommend the ENT team.

This one is a hard one because there's the surgery and there's the post surgery and it gets even…read moremore complicated because mine was an L&I comp thing so take my opinion with grain of salt. Surgical team, top notch...post surgery care, below what one should accept. One issue was the schedule changes, they changed them and didn't talk to me to let me know. The other was the physical therapy side which I hate to say because I liked the two that were looking after me but they dropped the ball

Spoke with Liz who was very gracious and all is well! I appreciate her follow up and consideration.read more

What happened today was absolutely horrendous. Dr. Dhaliwal seemed very nice and knowledgeable, but…read morethe ethics of their staff are questionable. Apart from repeated attempts to get my prior authorization started, causing delays in getting my braces in, I was given absolutely false information today. I called today and was told that my prior authorization "had gone directly to the board when submitted", I said that I thought it was strange considering I had received immediate approval from a different doctor, and was told "that happens". I then asked plainly, "So you have submitted it?", and was told yes without hesitation. I then called my insurance, who couldn't see anything submitted, then while we were talking the insurance representative said, "Wait, it looks like it was just freshly submitted, like within the last minute".  Whether that was negligence or willful misconduct I decided to call and give them one more chance. After telling their office manager the story I was met with the response, "Well she would never do that", followed by defensiveness and excuses. The fact that the first words were not an apology or even a neutral response makes me question this entire practice. This should have never happened in any sort of medical office when dealing with anyone, but to have two negative experiences makes me think this is a cultural problem.

Accompanied my partner to a consultation. Checked in and got a useful packet with great information…read morefor those receiving surgical care. My partner went in only for consultation and has dental procedure trauma. I was there for support, if needed. In the packet they include detailed pre/post op instructions, and opioid handouts. If someone is coming in only for a consultation is it truly necessary to receive those immediately upon checking in? It can great unnecessary anxiety and panic. On top of the team being 30 mins late, pop music blasting, and my partners worst fear in a packet on her lap. I had to say something. Front desk is kind, but when asked about the packet, and the wait.. they stared with glossed over eyes and cold tone. To be fair, not their fault... Please be mindful, not every patient is the same. Some have anxiety/trauma and your set-up is not conducive to that. Consider reviewing the check-in docs maybe? I'd just recommend providing those documents during the appointment itself! Thanks for listening!

The first night I did experience quite a bit of bleeding but the rolled gauze, ice pack and meds…read morewere helpful. Your staff was very friendly, helpful and knowledgeable (some do's and don'ts). The surgery site was clean and comfortable. The hammering was louder than expected. Thanks for letting me know what the drilling was for. I'm happy it's all over and on the road to recovery. The second day my tongue seems to wonder over the stiches and hopefully doing no harm. I'll call in a week and report my progress. Thanks Don Hurter

Had a (going in) septoplasty, came out with a rhinoplasty, septoplasty, & cartilage graft (all…read morenoted needed and covered by insurance); that said I can breathe 100% amazingly through my nose, despite my 5% right side before. Personal experience, after surgery, I sneeze so much more when ill but hey I can breathe! Care was informative and kind, guided through the process, doc even apologized that my insurance requested 6 months of nasal sprays to cover the septoplasty. Had one inspection visit before they saw I needed repair; nasal endoscopy.

I had my appointment set for 9:30 but it was actually 9:00. I was upset with myself for making such…read morea stupid mistake especially since I made the appointment three months ago. Now I have to wait until October. The front desk staff were so gracious with me and my rant and made another appointment for me. I did say to the woman who helped me that it was nothing against her. I tried to make an appointment with another doctor but looks like Proliance has the ENT practice for the eastside. Thanks for being patient and kind! I'll be more aware of my visit time next time!

This is my second time to see Dr. Evan for a procedure and she's such a great physician. Under her…read morecare, the procedure went well and my healing process is extremely comfortable. My experience is beyond words with dr. Evan and I highly recommend her services.

Dr.Evans has been my to-go Gynaecologist from day 1 since I moved to the US , almost 2 years back…read more She has tons of experience , maintains a good connect with her patients and has the most efficent Nurse Practitioner Ms.Chun. Three main reasons why I shall continue seeing her - 1. Recently , during an unprecedented issue , they accommodated me on the same day of calling in without a prior appointment. 2.They make sure to return calls promptly. 3.Dr.Evans is confident of what she is doing and doesn't follow a trial and error pattern of treatment. Finally, I see a lot of rant from fellow Yelpers about long wait times. Well , I am at the doctor's clinic and not at a Salon for haircut. So if I am asked to wait , I wait. Her Bellevue and Issaquah clinics are always brimming with patients , so yes there is a decent wait time . I have no qualms about it , especially when I lucked out at having an amazing doctor.

Dr. Nelson and his staff are amazing and compassionate. He's extensively experienced, knows what…read morehe's doing. Nurse Charlotte is someone I'd describe as, "Aggressively compassionate." Reminds me of my time in the Navy as a field medic. Same level as my fellow corpsmen. Attentive, respectful, listens to what's going on, as well as diagnosing and evaluating, because a lot of these conditions are, at least initially, by touch-and-feel. Then go for the further diagnoses, to narrow it down. The bottom line is, they aren't a "churn them out as fast as you can," clinic, like larger hospitals like Evergreen (which does have excellent staff as well, they can just get overwhelmed). They do have an on-site surgery ward. They may have to pull in anesthesiology from out-of-house, but they know some of the best, so they pull in the best. My condition was compounded, bilateral Morton's Neuroma, with Tarsal Tunnel Syndrome. It was a nightmare. They literally saved my life. The pain was to the point of suicidal. The benefit I had, was knowing medical terminology, anatomy, and being able discuss everything on, maybe not quite equal terms, but near-to. Dr. Nelson and his staff are a dream-team. When I say they don't, "churn them out as fast as they can," it doesn't mean they waste effort. They're just very experience. Do what needs to be done, without making you wait. Large hospitals, like I said, Evergreen, which is great, can have you on a waiting list for a month, where as Issaquah Foot and Ankle will have you in the next week, or as soon as available. If I were to compare them to anything, it'd be a frontier clinic, where the best go to treat people the best they can, treat their patients on a personal level, without having to deal with an overwhelming client base. As for surgical scheduling. As I mentioned, they bring in anesthesiologists from other clinics, as far away as southern California, so they have to schedule around their schedules. Other hospitals, it can take months. Another reviewer mentioned how they were referred to diagnosis specialists. There's one I went to in Tacoma. Electrical Skeletal-Muscular Diagnosis, wherein, it's like having a car electronics diagnostic given, which shows where there's impedance, or anomalies in the nerves. Nailed it. In any case, they're a little out-of-the-way, not too far, but if you want a team that knows what they're doing, go with them, before having to wait a month just to get an exam. This is, a bit long, as reviews go, I guess, but they're worth it. As to the complications of surgery involving general sedation, of *course* they'll require you to have someone to pick you up. You're pretty out-of-it for awhile after. Driving in those conditions would be dangerous to both yourself, and others, not to mention risking all the work done on the feet afterwards. I suppose there's medical transportation as an option. In my case, I had a friend who drove me from the clinic to home, and I needed some help.

Horrendous experience with their billing and charges. Found the practice to be very deceptive and…read moremisleading. Ask for all potential charges before receiving any care here, even with in network insurance. $490 for a foot brace! I repeat - $494.75 for a small foot brace, I kid you not. I had some pain in my heel lasting for a couple weeks and thought "let's get it checked out". Saw Dr Tim Young for a 15 minute, middle of the road appointment - he recommended stretching more (yes, stretching!) and to wear a foot brace at night. Ok, fine suggestions although pretty basic and to be expected. A few weeks later my bill came and I kid you not this is what was billed by this company: New patient appt: $330 Time for the visit: $180 Ankle brace: $480! Random charge I can't yet determine: $180 If you're counting, that is $1170 for a honest to god 15 min appt, where again the main recommendation was to stretch my calf more. Shameful and appalling. If you choose to visit Issq Foot & Ankle, good luck to you. Your wallet will surely need it

I highly recommend Dr. Christopher Jones for any foot and ankle issues. He is the third podiatrist…read moreI've visited in the past 5 years or so. The first podiatrist failed to properly diagnose my foot issue. The second podiatrist (very well-known and highly rated in Issaquah), at least realized that the issue had to do with the sesamoid, but did not fully diagnose the problem, and the orthotics he ordered were junk, despite the high price. They fell apart on me in a couple of months, and when I had them sent back for repair, they lasted 2 weeks. That office charged me over $700 for that junk, and did not properly charge my insurance, leaving me responsible for the entire bill. They negotiated down to $450, but I got in touch with my insurance company myself and got them to pay for it (and their cost was a little over $300 btw). That second doctor also recommended hyaluronic acid, which I'm glad I turned down (there's is little scientific evidence for it for my particular foot issue, and it requires annual re-application). Dr. Jones, on the other hand, immediately diagnose the issue and ordered the best orthotics I've ever had. Most of my sesamoid-related pain is already gone. He also helped me out with plantar fasciitis. This guy knows his stuff! He also properly handled everything with my insurance, and I've never had to wait even a minute to be seen at his office. He took time to hear me out and to address all of my concerns. What a great experience! I wish I had seen him 5 years ago!

Dr. Jones has been a great help in dealing with my weird feet and the pain they sometimes cause. He…read moreclearly cares and is one of the good ones!

Seeing Dr. Robon was one of the most frustrating medical experiences I've ever had. I came in with…read morecarpal tunnel in both hands, in pain and looking for help. I could not work, I could not sleep or function with simple daily activities and I needed help. Instead, I was ignored, talked over, and completely dismissed. Dr. Robon showed no interest in my condition, instead he took the time to talk about himself, how good he is and what Labor & Industry needed from him, not what I needed as a patient. It's taken me a year to write this because the experience was that upsetting. Thankfully, I found excellent care and real support at Swedish Hospital. I've since had two surgeries with a compassionate, skilled surgeon I trust, or in short: everything Dr. Robon was not.

I was talked into and pressured to do a Carpal Tunnel Release surgery by Dr. Robon during a doctor…read morevisit for a bicep tendon repair procedure I was having. When I asked about trying physical therapy? Dr. Robon dismissed PT and said it would not work. I now have permanent scar tissue and pain in the wrist and there was no benefit in the procedure. Since then, I have had many physical therapists tell me that PT is a valid and successful treatment for Carpal Tunnel Syndrome! Worst case scenario, why not at least try PT first before undergoing an evasive surgery?? I was pressured and convinced by Dr. Robon that his Release procedure was the best and most successful treatment option. Dr. Robon does have a good bedside manner but he should not pressure his patients into evasive surgical procedures that could be avoided with physical therapy. I am extremely disappointed with Dr. Robon's poor judgement and he should advocate for his patients better!

Oh, Dr. Song. I really don't have anything against her as a person. She came along at a really…read morebad time in my life. Actually, life was wonderful when we met, but it quickly went down hill. I went to Dr. Song for dizziness and vertigo last summer. After waiting almost 3 weeks to see her, I was a little thrown off when she spent 5 minutes with me by using a flashlight to look at my eyes. She asked me a couple of questions then told me the reason for my dizziness and vertigo was from my sodium intake. What? I was immediately pissed off and upset, and I let Dr. Song know. She didn't ask me anything about what I eat. If she had, she'd know that I rarely eat processed foods, and I actually look at labels of food almost obsessively. She kept saying, "I can't imagine what you're going through". She referred me to get an MRI, "just in case", but told me to lower my sodium. 10 minutes later, I was on my way out of an appointment I had waited 3 weeks for. I wanted an answer to why I was dizzy and had vertigo. I am otherwise healthy, so assumed my symptoms were due to an inner ear issue. I went to the MRI, but didn't expect what was about to come. They told me I would hear from Dr. Song in a week, unless they had found something. Dr. Song called me the next morning. She said, "yah, um, you have a brain tumor". WTF? And again, "I can't imagine what you're going through" with the same sincerity as before. None. I'll never forget that conversation as long as I live. Nobody wants that call, and I won't bore you with the details other than to say that I am recovering from the serious and painful ordeal of brain surgery, but Dr. Song's bedside manner was absolutely awful at the worst time in my life. I would dissuade anyone from seeing her. I had actually written a letter to the medical director of the clinic conveying my experience, but threw it away when I found out about my brain tumor. I had other things to worry about.

I love Dr. Song, she has been doing small procedures on my face for about two years and I have…read morenever had anything but great results. She is a sweet lady and makes you feel right at home when you are with her. She recently did a laser treatment to my face to decrease brown spots due to sun and age as well as blood vessels that like to show up out of no where. I truly recommmend her, and will never go anywhere else. I love, love, love her!!!

Dr Yi extracted two of my teeth, and later installed two implants. I experienced virtually zero…read morepain through the entire procedure. Dr Yi and Lilly explain everything they're going to do, including taking time to show me the 3-D images, what they're going to do, how much it will cost, and any inherent risks. I hardly even felt the needle from the local anesthetic. Dr Yi always called later that night, and a week later, to ask if I was OK. Dr. Yi gets right down to business. She was always punctual, and I was in and out of the office in 30 minutes... half the time of a cleaning! I am very grateful that I was referred to her, and look forward to my next cracked tooth.

Highly recommend this clinic. Their staff and doctor are…read moreawesome. They listen to what is really wrong with you and they dont charge you an arm and leg to get treated. They make you feel comfortable when your nervous. I strong recommend them. Great Job Staff for making me feel welcome.