Taylor and Shania saved the day for me. They were so professional, pleasant and accommodating…read more Their level of customer care can't be matched!

I would give a negative 10 if it was an option. This company is garbage and I'm surprised they are…read morein business. Deceiving, unmanaged, remote international language barrier, deceptive, total trash. Their website doesn't allow reservations with points so you need to call. I call, they take the points from my account and screw up the reservation. 4 calls later, no points, $350 reservation and an "oh well" we tried garbage.

I have had to use this location mostly for cars while my car is in service - and they have always…read morebeen very professional, nice people, easy in and out, no rip offs and just a good managed place. Hard to believe in a shopping center how they pull it off. Got stuck at ford yesterday, they didn't have a car so I called over early - like 8am, they had a truck available- fine with me-came and got me, went and got the truck so I could go home and work- then later I took it to them, paid the bill ( bargain), they took me back to Ford to get my car- very smooth, no stress, no lines, great service. Highly recommend them. Wish they were at the airport, but not really cause I need them here!!! Only time I rent a car at home is when I have car trouble. Very happy with this team!!!

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I…read morebrought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas.

I promise you don't want to chance using this location. You will be disappointed, aggravated or…read morestranded. It will take 3x as long as you expect to pick up your car or they simply won't have a vehicle available. I've tried three times now and the last time was my last straw. Avoid this awful location.

I've been a loyal customer of Hertz for years, but this specific location continues to disappoint…read moreme every single time. What makes this even more frustrating is that this is the only Hertz location near me, so I don't have much of a choice. It's becoming increasingly difficult to justify renting here when I leave dissatisfied after every visit. There's a clear gap in customer service, attention to loyalty members, and overall execution at this location. I genuinely hope management takes a closer look, because right now, this experience does not reflect the Hertz brand I've trusted over the years specifically for President Circle Members.

I was incorrectly charged $165.69 and have been trying to resolve this for over a month…read more I contacted customer support four separate times. Every time I was told that the local branch or a supervisor would call me back. No one ever did. Not a single follow-up. Support continues to apologize but claims they "cannot assist with refunds" and only offer to "send feedback" again, which has clearly gone nowhere. This is extremely frustrating and unprofessional. At this point, the issue remains unresolved, my money has not been refunded, and I've wasted significant time chasing a mistake that should have been corrected immediately. I would strongly caution others to be careful with billing and to expect poor follow-up and accountability if something goes wrong.

Drew & Brian, have been our main "go to's" whenever we rent a car at the Bogan Rd. Facility, in…read moreBuford, Ga. They address both of us, ask how we both are doing, get to the point, explain quickly and make the process stress free. We appreciate them both, especially, Drew, because he has been the one to help us on a more regular basis basis. Thanks Guys, Yolanda & Immanuel

1. Clean the cars instead of rinsing them. 2. Stop adding…read morefees that the customer is not asked about- extended road side assistance. 3. Stop allowing reservations if cars are not available when customers arrive.

I made a reservation about 15 days or so prior to my scheduled rental. When I arrived on time for…read moremy rental, I was informed that they do not have ANY vehicles to rent out. I drove 25 minutes to get to them...no courtesy call prior or anything so that I didn't waste my time or gas to get to them. I really don't know how they can fix this experience or what can be done to earn my business again. No follow up call from management or anyone to apologize for my poor experience and offer to make this right. Avoid this location and BEWARE fellow consumer.

I really wish we had read the reviews prior to selecting this location. The biggest issue is…read morecustomer service. The employees act as though they are doing you a favor--no greeting, no positive interactions. It's strictly transactional. I have never seen anything like this before. There are too many options to put up with poor service. After reading similar reviews, something needs to be done about this location. For those who are able to read before booking, avoid at all costs.

They canceled my reservation even after I explained I needed it to get home to attend my…read moregrandmother's funeral. NEVER AGAIN!

Nice staff but they don't tell you straight forward the charges. I was told to leave a $300 deposit…read morewhich I was supposed to get back but when I return the vehicle, I o my got $87.00 dollars back. They told me about charges and whatever. At the end of the day I didn't get my full deposit back!

Shame on enterprise for not offering discounts, to people that have aarp, triple aaa or just a…read morebasic senior citizen discount. Also there pickup service is a joke as they only offer it on weekdays! They are overpriced for their vehicles. Next time I will be going elsewhere where some kind d of discount is to be had. They need to step up their game all around . Will be going g somewhere else in the future and you all should too!! Way overpriced!!!