I was impressed with the customer service. I had to wait because they were very busy. But they…read moreoffered a bottle of water while I waited. The process took about 15 minutes then I was ready to go. Definitely rent again!

Rating -0 Had a reservation for 8 am- no car available…read more Waited until after 12 to get something. Why allow customers to reserve something you don't have. How about a courtesy call to let your customers know that you can't follow through. I am now almost 5 hours behind on my 12 hour drive and have missed my commitments at my destination. You Could at least have provided a better rate- but you can't accommodate anything because I prepaid. I prepaid so that I would have a car!!! What is the point of a reservation?

Reserved a car and paid in advance only to be told there are no cars available and I need to call a…read morethird party to get a refund.

1. Clean the cars instead of rinsing them. 2. Stop adding…read morefees that the customer is not asked about- extended road side assistance. 3. Stop allowing reservations if cars are not available when customers arrive.

I made a reservation about 15 days or so prior to my scheduled rental. When I arrived on time for…read moremy rental, I was informed that they do not have ANY vehicles to rent out. I drove 25 minutes to get to them...no courtesy call prior or anything so that I didn't waste my time or gas to get to them. I really don't know how they can fix this experience or what can be done to earn my business again. No follow up call from management or anyone to apologize for my poor experience and offer to make this right. Avoid this location and BEWARE fellow consumer.

I had a two days one way trip. Everything was as stated on contract. Very much satisfied. Price was…read moreunbeatable and service was great from pick up to drop off. I will definetly use this company for all my rental needs. Thank you the experience was great!!! Mary K

Would give a negative 20 if I could. A one star is too nice. Had a discount through my company. I…read morewent on the website to rent a suv for our trip from GA to Hilton Head, SC. My husband was paying by debit card instead of credit card, so the new female employee explained that we needed a bank statement, utility bill, or mortgage statement with my husband's name on it since he was the driver and was paying for the vehicle. I asked why we were not told this in advance. She calls in this male employee who explained that anyone who rents vehicles would know these rules. I explained we don't rent vehicles because we already own vehicles. In fact, the last truck we rented was a moving truck from VA to GA in 2014. So, we went to our bank to get the bank statement. But Budget wanted to keep the statement with our personal bank accounts (2) plus all of our transactions. We could not cross out our bank account numbers they said. I said this was of course not acceptable because they were sending our bank info to another location. And now everyone would have access to our bank accounts. So, he casually said, "Get a utility bill then." I said, "I will show you the utility bill over my phone." He said that wouldn't work. They aren't allowed to look at a statement or bill or print it from your e-mail or open an e-mail you send them. So, we are already severely behind at this point. We had to drive home, get a utility bill, print it out, commute in traffic for another 1/2 hour, go back in to Budget, wait in line, get the vehicle, and commute another 1/2 hr. home. The Budget new girl then says, "We need an additional $300." A female employee who was now behind the desk jerked her head up like $300 was not required," but she didn't say a word. I looked at the new female employee and said, "For what?!" I looked at my husband and said, "Should we just forget this whole thing, and drive our own vehicle since these people have not been transparent at all?" The other employee said, "How many days are they renting the vehicle for?" The new employee explained it was for 3 days total. The older employee said, "Can you have it back by 11:30 am on Thursday?" I said, "Absolutely not. The commute from SC is 5 hours without stopping." "Well can you have it back by 5:30 pm?" "Yes," we said. We were given a nice Toyota 4Runner, but we were now leaving at 1:pm instead of 9:am like we had planned because we still had to go home and pack the suv. We returned the vehicle around 1:pm on the return date, and I asked the woman at the desk when my husband would receive the $300 back. She said 7-10 days. I said, "That's a very long time!" On Monday, I'm going to tell my corporate office to not recommend Budget anymore due to their lack of professionalism and transparency. We have almost 48,000 employees, so that could impact Budget's bottom line if Budget were to be removed from our Benefit Hub suggestion list. Hideous customer service and deceit. I assume all of the other offices have the same non-transparency. How hard would it be for the website to say, "If paying by credit card, a bank statement, utility bill, or mortgage statement with driver's name is required. We may require a $300 deposit." Two sentences, but the hours that could be saved on the customer's end would be tremendous! Rude and scummy experience. They wasted 3 hours of our time which pushed us into way heavier traffic which endangered us and greatly delayed our trip. This is a $6.38B company which includes Avis. I am shocked that a billion-dollar company behaves like this! If my company behaved like this, we would have zero customers.

I really wish we had read the reviews prior to selecting this location. The biggest issue is…read morecustomer service. The employees act as though they are doing you a favor--no greeting, no positive interactions. It's strictly transactional. I have never seen anything like this before. There are too many options to put up with poor service. After reading similar reviews, something needs to be done about this location. For those who are able to read before booking, avoid at all costs.

They canceled my reservation even after I explained I needed it to get home to attend my…read moregrandmother's funeral. NEVER AGAIN!

Nice staff but they don't tell you straight forward the charges. I was told to leave a $300 deposit…read morewhich I was supposed to get back but when I return the vehicle, I o my got $87.00 dollars back. They told me about charges and whatever. At the end of the day I didn't get my full deposit back!

Shame on enterprise for not offering discounts, to people that have aarp, triple aaa or just a…read morebasic senior citizen discount. Also there pickup service is a joke as they only offer it on weekdays! They are overpriced for their vehicles. Next time I will be going elsewhere where some kind d of discount is to be had. They need to step up their game all around . Will be going g somewhere else in the future and you all should too!! Way overpriced!!!

I stopped at this Enterprise location today because the air pressure is low in the tires of the…read morecargo rental van that I have for work. I was greeted by Javona when I entered and the Branch manager, Jacob came up and tod me that he will take care of me. I felt completely relieved. Both the Customer Service rep and the manager provided great customer service. The manager came out checked the tires and took the van back for me. I popped in to use the bathroom and it was clean which was another relief. I definitely recommend this business if you are looking for a truck or van rentals in this area.

They are rude and tell nothing but lies. They also gave my daughter a crappy car that broke down on…read moreher. It took them 4 days to answer the call for roadside service. They also told me they were sending a tow truck within 90 minutes today and it's been 4 hrs and they still haven't showed up. I missed an appointment today because they said they were coming but did not. They texted me twice saying that they were on the way but lied. They don't even have the decency to call and update me, i have to keep calling and check myself. Good thing the car broke down at someone's house or it would of been an extra expense. They don't care about their cars or their customers. I would give them negative stars if i could!

I contacted this dealership after seeing a beautiful black BMW on their website, when I called I…read morewas told that this particular car had just been sold but that he had just gotten another one just like it. I actually asked if it was the same color combo black exterior/tan interior and he said that it was exactly the same as the one in the ad. When I arrived at the dealership the vehicle that he tried to push on me was a dusty looking blue BMW with dark gray interior. When I started it the check engine light was on and I basically got TF outta there. That was over a month ago and guess what? That shiny beautiful BMW is still listed on the website. I would not recommend this place.

Hi, I went to three very pushy dealers in Atlanta with no luck. I read an ad on a car I liked and…read morecalled Luxury and Economy Cars and had the best experience and purchased 2008 Cadillac CTS with 520!!! Credit score! Thanks Guys!!!