G&M did a great job identifying the issue and providing an estimate of repair costs and time to…read morerepair. They allowed us to keep the car on-site an additional day until we had time to swing by and pick it up. It was also very nice to be remembered after being gone for 8 years.

I have been in the area for around 2 years now as was looking for a place to start doing business…read morewith as far as vehicle purchases and repair/maint. After dealing with Mike and Christie at G and M Auto, I am pretty sure that i have found the place. I absolutely love my new truck and am very please that we decided to choose G and M. Thanks, Tim

I asked for a pre-purchase inspection but they gave me a multipoint inspection instead without…read moreconfirming. Worthless and a waste of money. They didn't even have the tools to check the transmission fluid. Melissa Harford screwed me over with a smile on her face.

Took my moms 2001 Subaru Impreza here for a state inspection. The inspection was fast and…read moreprofessional with no "we found a problem" crap you find elsewhere trying to get your money. While waiting for the car, I wandered over to look at new cars. Sales staff were friendly and not pushy. No one asked what I brought in to trade or tried to strike up a deal. Just nice folks that were pleasant to talk to. The service writer (manager?) was awesome to talk to. No pressure anywhere. If I deceive on a Ford in the future, I will definitely try them out.

I wanted to take a moment to recognize Scott, the General Manager, for providing truly exceptional…read morecustomer service. After seeing my search for a vehicle on social media, Scott personally reached out to see how he could help. I told him what I was interested in, and instead of simply sending me information from a listing, he actually took the time to test drive the vehicle himself so he could give me detailed, firsthand feedback about its condition and how it drove. In all of my experiences shopping for vehicles, this level of service is something I have never encountered before. His willingness to go out of his way to help and provide honest information made a huge impression on me. It showed that he genuinely cared about helping me make an informed decision rather than just making a sale. Customer service like this is rare, and Scott went above and beyond every expectation. I truly appreciate the time and effort he put into helping me during my vehicle search.

the service department is terrible. Trying to upcharge labor above and beyond the 200.00…read moredeductible for our extended warranty. They agreed to fix the vehicle under the extended warranty and then added several hundred dollars of extra labor charges stating that their mechanics make more money than the warranty pays. Stay away from Front Royal Buick

Thank you so much Jared Moss for who got me into my 23 Kia Sportage I went in with a lot of doubt…read more thinking that there's no way I'd even get approved for it and him and his finance guy made it happen!!!!. Jared was very thorough on everything and thing to me that I needed to know from finance to the car I'm in disbelief and excited for my new journey in my new to me car thank you all very much.!

My son traveled almost three hundred miles to purchase a truck from Keith Auto Sales, and when a…read moreproblem arose after getting it home, the dealership were phenomenal in getting the truck returned to their service center and repaired! Our first time of having any business dealings with this dealership or area, and it was indeed, a refreshing experience! A lot of dealership would not have gone to the lengths they did to correct an issue! HIGHLY RECOMMEND GIVING THEM A CHANCE FOR YOUR VEHICLE NEEDS!!

These guys will lie to you. When they repo your vehicle they will damage it like they ripped the…read moretransmission out of our truck and they say prove it, and did i take a picture. Nothing wrong with it when they drove it off instead of towing it. Then try to say they towed it when the guys even 0said they were gonna drive it an hour and a half there. Then it wood on the way home from picking it up. Yeah nice. Then they tell you if you make a payment today we won't come get it but then they call and say they are coming to get it after we done made the payment they asked for. So in review they are lying, decietful crooks.

The customer service here is straight messed up my mom tried to get her car back and now they're…read moresaying that since another payment hit she has to pay that too to get her car back. They told me and my mom that she needed to pay $1,450 to get her car back and now they're saying she needs $1,640 to get her car now. They never called my mom to let her know that another payment hit but they didn't. I think it's messed up they're doing my mom like this. Don't purchase a car from here because these people have no remorse. The crazy thing is they called her to let her know she had pay $400 one day and mind you they called 2 HOURS before they closed. Now they have her car and now she has to pay the past due amount plus the new payment! No type of sympathy! And their cars suck! Don't buy a car from here!

I have never been treated so well as a customer. Even…read moreafter my first few weeks of owning this awesome custom truck, I had a fluke issue. Upon calling DTO I was immediately placed under the wing of my warranty and the people at DTO Customs dropped everything to place my convenience at the top of their priorities. I was immediately put at ease and reassured that I was being taken care of. This is not just a dealership as we typically understand them to be profit driven and impersonal.. I've never been treated so respectfully and I've never dealt with a group of professionals that are so driven to the integrity of their product; honoring their reputation and customers.

Thought this was going to be my dream Jeep that I would have for a long time. I should have known…read morefrom the beginning when I got it and they kept sending me temp plates in the mail for months. That wasn't a big deal and was finally figured out when I actually talked to someone that knew what to do. Got the jeep in 2023 and was so happy. Looked beautiful and was just what I wanted. First year was great. After that not so great. Back up camera kept needing to be fixed and then the start of the rust and bubbling all over the road armor. I watched it keep getting worse and paint falling off when I washed it. Reached out to them. They tell me to contact Road Armor. I do that and Road Armor tells me for any warranty it has to be the person who purchased the parts. Ok, so I contact DTO. Ohhhhh well that was other "management" and they didn't keep good records and we have no clue who built your Jeep. WOW! Took it to my local professional to see if he could repaint. He didn't want to touch it. I have now been waiting over a month for this company to get back to me with solutions. But nothing but crickets. Do your research people and go elsewhere. Save yourself the headache and the excuses like "other management" "it's from the elements" and "we don't know who built your jeep" and I only heard the word unfortunately 60 times from him. Well, unfortunately....... I asked them what if I tried to get another jeep from you. How much would you give me for this one. They were $8,000 less than the place I took it to here in town. Way to care about your customers. It's all great until you have issues. "Unfortunately" this place stinks