Went in for my son's contact lenses training and Aliyah was amazing!!! She took her time and made…read moresure my son was able to get his contacts in and out of his eyes no problem! Great service!! Thanks!!

Horrible customer service. They tried to rip me off by giving me a quote for glasses before I even…read morepicked out a my lenses or frames!!! No warranty (unless you pay for mark up products!!! Wow! The optometrist wasn't friendly. Also, they didn't wash their hands or use hand sanitizer before the appointment, ugh. I'm never coming back. This place is a major scam folks!!! I'm going to drive to my old office even if it's 45 min away. Still get better service, better product, and free warranty!

I've been coming here for 3 years and haven't had any issues with this establishment…read more Straightforward, it's conveniently located, they have appointments, the receptionists and doctor are pleasant and helpful. It was easy enough to walk in and request an appointment- they can tell you right there if your insurance will help with payment or not. The day of appointment, you just fill out your intake form like any other place, and the wait time is not long. You can start looking for glasses/frames while you wait. The doctor is nice and she's thorough. After she's done, you can take time to look at frames again and then make your choice and payment. They offered me a copy of my prescription, I didn't even have to ask- which is nice in case I wanted to get frames somewhere else. They do have decent frames- but if you want more choices of frames or more choices for prices it's nice to take your prescription with you. I recommend.

Thanks for the new contacts!…read more I appreciate the help from Jackie and the exam with Dr. Lam was great as well. It was a fantastic experience

Yesterday I had a eye appointment at 2:45 I waited until 3:20 and then asked how much longer it…read morewould be until I see the doctor. The front desk girl said it was going to be at least an hour wait as they were backed up. I find this very unprofessional. It would of been nice if they would of called me ahead of time to let me know that they were running behind and if I would like to wait or reschedule. The girl was very nice but I believe they need to be trained on how to handle such situations when the doctors are running late, so the paying patients do not have to waste their time!

Sarah is amazing! The nicest lady ive ever met in my life! She helped my mom fix her glasses…read morewithout charging us.

I love Dr. Shelley, she's has the best bedside manner. She's precise, friendly, and knows a lot…read moreabout vision. If you have problems with your glasses, Beka is the person you want to help you. She is VERY knowledgeable, knows glasses inside and out. I had troubles with my glasses and she knew exactly with the problem was. I wasn't able to get them right until she helped us. She's very good at what she does and is very nice.

I came in for an updated eye prescription and clearly stated--within earshot of both the…read moreoptometrist and the assistant--that I wanted my sunglass lenses replaced with my new prescription. I even left my sunglasses with them during the replacement as reference to the type of lenses I already had. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. Dr. Shelley even said that she will give her the dollar she was missing. This raised concerns about attention to detail at the time, which unfortunately proved valid. When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses--even though the error was entirely on their end. This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused. I'm requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.

The frustrations of businesses like these surprise me why they are still operational that do have…read moreprovide none, low quality, and little customer service. My advice to this business is to learn from Amazons customer service department. Calling this business for the first time, machine says to press 1 to schedule appointments. Waited 15 minutes, automated machine says something like "please leave a message because the front desk are helping other people" then the phone transfers the music in the waiting room to a machine that says "voicemail is full". The phone disconnected. This is probably a bad sign. I can't imagine being a patient with issues and dealing the issues of not being able to contact anyone on the other phone line. Perhaps this is a big red flag. I would just take caution with this location, be careful, and find a second and third opinion or business. Look into the differences between the doctors and the front desk services.

I want to thank all the staff at the Center for Sight in Tracy. Sarahi, Marilyn, and Dr. Raubach…read morewere beyond professional! The office is very clean and organized. My sons appointment was very smooth and they guided my wife throughout the visit. Communication was key and they informed her of everything she needed to know. She was a little concerned when she saw the previous reviews, but I must say it was nothing like that and she was very happy with the experience! Thank you!

Extremely disappointed in the service. I made an appointment in person weeks ahead of time directly…read morewith the doctor and when I walked in today for the appointment it was closed (without notice) and being remodeled. I was never contacted to reschedule let alone let me know what was going on so I've now wasted my time and gas and still don't have an appointment. I needed the prescription weeks ago and already had to wait for this appointment, the least they could have done was called to let me know and reschedule. There was no sign or info there either, I only was helped by the nice Costco people who are completely separate from the doctor, they said I was not the only upset customer who came in for their appointment which was cancelled without notification. All they had was a yahoo email address to try to contact the doctor. They suggested I go to Manteca or Livermore instead & provided me with the number. Very disappointed with the service or lack of.

I had a great experience here. Very nice doctor, wasn't too friendly but got right down to…read morebusiness was thorough. I don't like a lot of chit chat anyway! Receptionist was nice and fun. When I ordered glasses very nice person. Very helpful even submitted my VSP on the spot. Great prices compared to hundreds I spent before. Totally recommend and will be back!

Alright, where do I begin?! I moved to Tracy from Fremont in December of 2014 - which also happens…read moreto be the date of my last eye exam. However, in July, I had taken my prescription to this Sears Optical to get prescription sunglasses made (which, by the way, came out really well). Anyway, so fast-forward to yesterday. I went in for my yearly eye exam, and realized that I needed a slightly updated prescription for my regular glasses. Forgetting that I had already used up my insurance on the sunglasses from July, I put an order in for updating my regular glasses. I was planning on using my existing frames, but even so, it was going to cost me $240, since insurance wasn't going to pay until this July. Because I'm kind of an idiot, I paid the amount in full, and then went about my business shopping around the mall. But then it dawned on me. "240?! I've never paid that much for glasses! And I'm not even getting new frames! Oh no, oh no, what do I do?!" I called the office right away, and Lisa Goldman (the super nice lady that checked me in for my appointment) answered, and told me that I could come back in and talk to her about it. I ran back and told her that $240 was way too much money for me to pay right now for a 'slightly' updated prescription, and I would rather wait until I was eligible to be covered by my insurance again. First, she looked through all the discounts and sales that could be applied to my lenses, and found out that I could get them for $144. I pondered that for a minute, but then told her that I would prefer to just come back in July. She made absolutely NO fuss about it, and refunded me right away, while saying, "Don't worry. Whatever you're comfortable with!" I appreciated her assistance so much. I felt like a fool for paying without thinking about what I was doing in the first place, but she totally understood and didn't question me further. Needless to say, I will be back in this office in July.

Dr. Wong was absolutely the best Optometrist I have been to. She was on time, polite, and quick…read more She really cared that I had the best RX that I could get. I would recommend her anytime!

I was seen by On Tat Lee. Worst experience ever. Horrible…read morebedside manner. Tried making me feel stupid got question: rushed the appointment for my son and I. Not thorough at all. Mocked me because I was concerned about my blurry vision from dilation. I even expressed I couldn't see and was probably going to have to have my daughter pick me up because I couldn't drive in that condition and he didn't bother to help or investigate why my eyesight was so blurry/ he kept insisting it wasn't the dilation even though my sight was perfectly fine before that and now I couldn't see anything. Unbelievable. And than they ask me if I would Like to book my appointment for next year. Really? How about how was you experience. It was horrific! How does an eye doctor not even look his clients in the eyes when introducing himself before examining you. Never going back here! I can't stand doctors that act like robots.

My eye check up was done and there was a change in my number but they said it is the same. Do not…read moreknow why this place has such high rating.

Sara at the front is always helpful, friendly, knowledgeable & always goes out of her way to help…read moreevery time we come in.

don't go to him he is terrible! No conversation! he showed…read moreno interest!! i felt very uncomfortable! I told the receptionist what I went through in the room with him i will never ever go back or recommend to my enemy!!!!!!

Nolebelle and Shaubana are absolutely super helpful and super friendly made the process of getting…read moremy glasses very easy. The price was very reasonable with my insurance as well. Thank you ladies!

The Tracy Walmart vision center has a knowledgeable staff. The ladies there are very nice always a…read moresmile on their face. They make shopping for eye wear a pleasant experience. They are patient and never pushy you can take your time to choose what frames you like, they will help you out with the many choices they have until your comfortable with your selection. Great personalities work here. -M L (ray-ban customer) prescription progressive & transitions lenses .