Moving is always a harrowing experience, but Jetzabel in the Leasing office took all the frustration and nervousness out of the process by having my paperwork ready for signature upon my arrival, patiently showing me how to use the computer system for rental payments and maintenance requests, locating an apartment that fulfilled my stringent demands, and helping me maneuver through the Apple computers in the Business Center (I am a PC user). I had been looking at several other complexes in the area but none of the leasing reps. from those apartments came close to Jetzabel in terms of helpfulness, professionalism, and product knowledge. She is genuinely enthusiastic about the benefits of living at Eaves -Phillips Ranch and that enthusiasm made it an easy decision on where to move. Kudos also to the rest of the leasing staff especially Hernan who is always "disgustingly" cheerful even when I ask dumb questions and drops whatever he is doing to handle the demands I make during an unannounced arrival. In a world where most people seem to look right through you when doing business with you, the leasing office makes you feel like a VIP. The Maintenance Team at the Eaves is a rare phenomenon. They take care of requests promptly, do a thorough job, and leave the place clean and secured after working. No matter how fastidious you may be about your apartment from changing a receptacle, to painting your fireplace and fixing a small piece of cabinet trim, they gladly comply. Marcos and Bryan really go way beyond their job descriptions and should be singled out for praise. They saw me struggling carrying a large number of books into my apartment and assisted me in unloading my vehicle. The result is that a task that would have taken me two hours to complete was finished in less than 15 minutes. Marcos also helped me to construct a wooden tray table for my ailing father which really was above and beyond the call of duty. read more

I've been living here for over 5 years and it's discouraging to see all these bad reviews, people complain about not having enough parking and now that they finally decide to make a change and clean all those cars that look abandoned, people still complain. Some of my neighbors were so dissatisfied that they even asked me to make a bad review, I don't think it's necessary because this has been my home for years,I would move out of if I'm not happy here. They have more then 4 vehicles and there are only 2 occupants. This is an apartment complex not a private home community, where you can have as many vehicles as you want. I've seen some of the reviews where they complain about the $30 charge to have your own reserved spot and let me tell you that might feel like a lot but everywhere else is just as expensive, you pay over $20 just visiting LA when you have to park. A year ago I was going to vacate because my roommate situation changed and most of the complexes I visited charge for parking and they only rent you one parking spot. The other complexes will have you park on the street and it wasn't $30 but $50. Not to mention they also charge an appliance fee to have a fridge and they don't provide a washer a dryer inside your apartment. I couldn't find anything comparable with this complex. I know there are a few days that were bit hectic but its normal due to the change. As I told my neighbor the good thing is his contract is about to expire so he can move out if he is so unhappy. I'm pretty sure they will be leasing his apartment so quick since we have a prime location. read more

I've been living here for 6 months and really love it! Jetzabel is an awesome manager who really cares about her residents and the community. She is an extremely genuine, kind and hardworking individual! Awesome leasing consultants get things done quickly, even when they are short-staffed and bombarded with work. Jeremiah and Jazyln have been very helpful with my multiple requests (although Jeremiah is now at Chino Hills, boo!). The two members of maintenance I have interacted with are fantastic! These awesome maintenance staff include Maria and Erivesto. Maria came promptly (less than 24 hours from when I submitted work-order) and well-prepared to fix multiple electrical outlets during my first week as a resident. She came back again twice that week for other minor issues, always cheerful and happy to help. She is a very lovely person and I was amazed at how quickly and efficiently she fixed everything! Erivesto also came promptly (less than 24 hours) after I submitted a work order. He is also a very cheerful and friendly staff member who clearly likes his job! He was a pleasure to speak with while fixing a couple of minor issues in my apartment and gave me some great advice on avoiding future issues with my closet doors. All-in-all, a really great team here at eaves Phillips Ranch :) read more

I haven't regretted my move and I have done that plenty in the past. Right from the get go, Hernan was truly welcoming to my family. He took extra care to show us around the property in the golf cart (which really thrilled my daughter). Showed us a couple of units and also the pools and amenities. He's always nice no matter how redundant my questions can be. When we moved into our unit I didn't really like the layout because our furniture didn't fit, after being in it a couple of weeks, so he helped us with getting a different unit that has another layout. I've had issues with my keys and he was always very kind about taking care of whatever issues we have. It's like having an old friend that always helps you out in that time of need. That's what "REAL" customer service is all about. Every place you move is bound to have a couple of issues but its nice when you don't have to worry or have anxiety about getting help with whatever you need. Also, I should mention that the maintenance staff is also very courteous and professional they really go above and beyond to get to you and fix everything/anything until it is 100% satisfactory. We even had them put in an extra towel rack because we like to hang dry our damp towels. read more

Hello, I wanted to give a great review to the leasing office at Phillips Ranch, especially to Jetzabel who is always available when you need her! Jetzabel is so friendly and receptive to my questions or concerns she even answered her phone after hours to help me out!. Jetzabel will always get back to you ASAP with any questions and is able to refer you to the appropriate person to help resolve any problems you may have. I have been here going on 4 years and wanted to share my experience with those of you looking to rent in this nice area of Pomona/Phillips Ranch. My personal list for renting was first and foremost the area, then cost and space, garage, fireplace, balcony, washer/dryer in house, and pet friendly. I looked all over and most places could not meet my requirements; they had no garage, community laundry only, not pet friendly, no fireplace, and small square footage. There are many updates that need to be done as far as appliances, flooring, bath tubs, community pools & spas and more; but again you get your wish list although antiquated but roomy! I just suggest that you go over your "Want's & Needs" list compare and evaluate before you rent anywhere. Hope this is helpful. read more

We've only been here for a couple days, but it's great! The community looks amazing, and the rooms are quite spacious. Most of the neighbors and community members seem to be college students that attend the local universities. It's not bad though, people seem to be pretty respectful. The place has a lot of nice amenities to, like washer/dryer in unit, fireplaces, pools for each section in the community, nice big balconies, and they are extremely pet friendly as well. When we were signing up for the lease and tour, we talked with Hernan who was very friendly, professional, and all around pretty awesome. Going through paperwork was a breeze, and tour went really well. The only real negatives I can see is that if you don't opt for a garage, parking at night can be a little pain, and the appliances are kinda outdated. But for the most part, those things aren't that big of a deal. Overall, so far we really enjoy it here, the customer service is awesome and friendly, and the community is located near a lot of stores for all your shopping goodness. read more

I've been living here for 4 years and I love living here for several reasons. First, the people who work in the office are so helpful. Jetzabel is one of the awesomest people who always welcome me when I ask for help. I am an international student, so I am not very familiar with the system in the US in general and at Eaves as well. Whenever I'm stuck with the online system, she assists me, and even helps me when she doesn't have to. Second, the maintenance crew is fabulous. Leo, Paul, Mario, and Jesse (there are more but I forgot their names) are doing a great job. Whenever I request them to fix anything at my home, they do it professionally. The only thing that I do not like is the parking system. It is inconvenient if you'd like to invite family or friends. They ask to register each car online and that is ridiculous, so you have to register the license plate, names, model, and color. read more

by far, this place is WORST PLACE TO LIVE IN. Just like what Joshua said, we all though things will get better after new management took over. Well, nothings get improve, nor the service by the office staffs. They might be all smile and all, take you to a model home and tell you how great this place is. And take you on a little golf cart ride and offer you a tea and coffee at the office. As soon as you sign that dotted line, you pretty much DONE!! And i can't wait to get out of this place. If i ever granted or given a chance to express my feeling verbally without getting into trouble of any kind. I would use that chance to say all the weird vacabulary you can imagine inorder to express my frustration about this place and staffs. THIS PLACE DOES NOT EVEN DESERVE A HALF STAR. and that half star is credit to the maintance workers. ( they work hard ) read more

Every morning I sit on my porch and drink my coffee, I live by the pool. I noticed this past week a new employee started cleaning the pool areas and the bathrooms. He says hi to me every morning which its nice to hear for a change. I've been watching him and he takes his time with the pool with areas and the bathrooms which I checked the girls bathrooms and I've never seen it so clean. Yesterday I seen him wiping down the chairs in the pool area which I've never seen someone else do. I had a conversation with him today and come to find out he's a veteran cleaning our bathrooms and pool areas. I thanked him for his service and gave him a water. He went right back to work after we had are conversation. He was very polite and respectful. This is the type of people we need working at our apartments. read more

Our security deposit has been withheld in spite of paying for their cleaning service to do the cleaning. We also had their maintenance guy named Jose come in before we left and told us that everything was good and we had done a great job filling holes. We mentioned we were going to have a professional cleaning service do our carpets. He said not to bother because we had been there 3 yrs and they replace the carpeting after that time and we would no be charged. When they kept the deposit they said the apartment was not clean and they were charging for carpeting. We are seniors and one of us is disabled. STAY AWAY. We also had to pay $100 a month for streaming services which never worked. We also had problems over the 3 years getting hot water. read more

My family and i have been living here for over 7 years. The main reason we're still here is because the onsite Supervisor Christy Torres goes beyond the call of duty to make sure everyone feels like family. Its the personal attention, fast response and old fashion follow through she gives us and everyone here that makes us feel like we matter to the corporation. Having that direct connection with Christy makes all the difference and has kept us here as faithful tenants. Yes, everything else is great too. But its always good to know the people running the place actually care about you at the end of the day. Thank you Christy for making sure we have a safe, clean and respectable place we can be proud of and call home. read more

We love it here! Thank you to the great staff here at Eaves Phillips Ranch! The front office, maintenance, groundskeepers and security guards are the best. This is our first apartment living and the team here sure does know how to make us feel comfortable and welcomed. They will even help out with your pets...that's truly a blessing! We have been here 2 years next month and hope to stay many more. Michael Venegas came to our home today to replace our toilet and what a wonderful young man. He was so polite, efficient and informative. We just needed our toilet fixed and they replaced it with a new one. Thank you for always making a positive difference in our lives. We are so glad we found you :) read more

This review is for HERNAN HERNANDEZ - Community Consultant for the EAVES Phillips Ranch property. I am a new tenant and have been quite impressed with the attention and sincerity given by Hernan. From my initial visit, to my move in, and the walk-thru, Hernan has been a Dream. He was clear, concise and thorough with what was expected in terms of move-in costs during the initial visit. He checked in after that visit to see if any questions had come up. He made himself available during my move and has checked in many times since to make sure that everything is acceptable. You couldn't ask for better care or thoughtfulness! read more

This place is so horrible! Don't even consider to live here!!!! move move move! This place is no safety at all ! I live here with my girlfriend for one year, and my car got towed three times, my girl friend car has been stolon and damage. I always keep my parking permit inside of my car and they still towed it! They have work with a towing company in here and making money on people that living in this community! I have been to the office complain about the car towing problem, but the manager is so rude, she doesn't want to listen to me and just let me call the tow company. Don't live in here, the place just so bad and no safe.! read more

Paul, Jesse, Leo, Nacho, Bryan and the other maintenance guys are incredible! Paul is not only a great supervisor but he understands the importance of relationship based service. Paul is kind, personable, polite and genuine. He and his crew are fast responsive and go the extra mile to make sure that repairs are made and even helped remove a tree that was blocking my Direct TV reception. It really makes a difference when you have a team of dedicated professionals who care about your home as much as you do, These guys are great and I hope that the company is making sure their value is known and acknowledged. GD read more

My husband and I have been residents at Eaves Phillips Ranch for close to a year now. We have nothing but good things to say about our home! From the first month we moved in, the leasing office has been super friendly and helpful to us. They've always answered all of our questions. We've had a couple maintenance issues that seem to always be resolved fairly quickly. Thank you guys! We've come to know Jazlyn and Jetzabel very well and always seem to be there for us! We are renewing our lease for another year and are happy to call Eaves home! Keep up the great work, leasing/maintenance team! read more

I have lived in this apartment complex for 7 years and it's been a very convenient experience so far. I never had to worry about maintenance since they do routine checks and also fix any service requests on time and on their own dime. They also recently changed the carpets to tiles all in 1 day! I have had a good experience with the lease office so far especially Jetzabel, Christy and Jazlyn. Renewing lease and making payments is automated and a very smooth process. I hardly have to go to the front office and when I do, it's been nothing but a pleasant experience. read more

So eaves really knows how to make a bad situation into a bearable one! We took over someone's lease and they really trashed the place before we moved in. Since we signed already eaves couldn't do much for us.... However they hooked us up with paint to fix the issues for when we leave (so we could get our deposit back) provided great references for carpet cleaners, told us about dog parks for our new pup and even gave us some discounted rates. Brenna and Erik were amazing at helping turn this potential bad into a happy home. :) read more

Been here for a few months. Have only one complaint, security patrol. Poor little Clarice, she is probably tired of hearing my voice. From needing a new washer and dryer, and asking so many questions, I know she can recognize my voice. All staff has exceptional customer service, which is so important. When we call with an issue everything is addressed right away. If not that day then the next. Today my son and I are delivery's drinks and snakes for the maintenance crew, to show our appreciation of their attentive clean ups. read more