Recently had to have an unscheduled visit to Bennett Honda to get my car inspected. The staff were…read moreaccommodating and I am grateful. Amanda, the express service advisor, was quite amazing. She recognized that I was uptight and her kindness and empathy immediately put me at ease. She encouraged me to relax and offered me a beverage. The waiting area of Bennett Honda is clean, modern and welcoming. I highly recommend this dealership! John, the service manager, was efficient an helpful.

Dealership running a scam with mailers designed to be deceptive. Residents "scratch" to reveal…read morewinning numbers only to be told in-person that the matching numbers unlock the "prize vault" and do not actually mean you've won the prize. I would never purchase anything from a dealership or family of dealerships that participates in such desperate attempts to bring in customers that they resort to scamming people.

I am frustrated with the lack of accountability and radio silence from this dealership's management…read moreteam. If you are doing a lease trade-in here, please learn from my experience: do your due diligence and get every single detail in writing before signing. I traded in a GM lease early to get into a new vehicle, a typical pull-ahead trade, and we discussed getting my remaining final payments covered during the deal. Because it was a weekend, the staff claimed they couldn't get in touch with GM Financial to confirm how to handle it and told me to follow up. Here is where the entire process fell apart: * GM Financial stated to me that the dealership handles lease pull-ahead payments. However, two months after driving off the lot, I was hit with a final $1,500+ invoice from the financial institution. * When I brought this bill to my salesman, the runaround and confusion began. I received text messages with conflicting info, including claims that management "had never heard of such a thing" and that they were trying to contact a corporate rep. * After weeks of getting nothing but empty reassurances via text, I escalated the issue directly to the General Manager and the Owner. The GM explicitly promised he would look into it and call me back by the following week. He never called. A follow-up call to the receptionist (who assured me he would call right back) went completely ignored. Now, I am stuck holding a major bill because this dealership refuses to answer emails, return phone calls, or help clear up the confusion caused by their own staff. Once they have your signature on the dotted line, they might ghost you.

0 stars if I could. I sent Amy Troutman referrals and never received the $400 owed to me. It has…read morebeen over a month and nothing. I called the dealership and the Sales Manager brushed me off, saying it was "a personal matter" between me and Amy. Wrong. It is the dealership's referral program which means it is supposed to come from them, not an individual salesperson. Instead of handling it, he got smart with me and claimed he was "too busy." Too busy to deal with a customer being cheated? That says it all. If they cannot even honor their own referral program, how can you trust them with something as big as buying a car? Do not go to Frederick Chevrolet unless you want to get played.

always a great experience at Mouer CDJR. Ian Donlin and his team are fantastic. been buying…read morevehicles from them for over 30 years going back to the Ladd Hanford days. Highly recommended!

I don't like writing negative reviews but I feel this situation is warranted. I inquired about a…read moreTransit Van that was posted on Monday , 5/4 . Scott was friendly , went and took pics and such and sent them over. It was later in the day (Unit just arrived, never hit shop or the cleanup which I was perfectly fine with ) Said we could come first thing in the morning 5/5. Even texted later stating we were coming up first thing. Scott said to find Ian , his sales manager as he wasn't going to be there. I said that's Fine. About 20 mins prior to arrival , I got a text stating " Hi Joe! My name is Ian. I'm jumping into this existing thread because Scott is off on Tuesdays. The Transit Is available. Its had a lot of attention since yesterday. It is in the shop today and then will go to the recon department. If you are interested in this van, I would definitely suggest coming to see it as soon as you can. Even if its not ready through the shop, if you wanted you could always put a deposit on it. I forsee this one selling before it actually makes it through the lot" ... I was only 20 mins out in my 3 hour total drive, no problem. I get there, unpack my family. Go in and find Ian, he said It is available. We can show you in the shop. Took us to the shop and looked , talked with my wife, I had cash , checkbook, everything I was to need. But I could tell he was hesitant , so I said what's wrong ? He said , "Well , I cant really sell it to you right now. The Director is now interested in it and I cant get ahold of him ( he was looking at his phone ) I said, OK..., but you just said it was available. He said look , I'll keep trying him and will let you know today. I still wanted to try to do business but I was so confused and what I just went through to get there (I work 60 hours a week in my day job and I run a business with multiple children) So he said he would let me know. We were forced to pack up, didn't hear anything for a several hours after getting home, so I text and said , Any news? He said yes, he thinks he wants it. He wont be able to make it in until the following day or after to say for sure he wants it but I'll let you know then. So I responded back, I don't understand. I have everything ready , he cant come for days to even look but this "Director" Can just step in and take away from a customer that Is willing and ready and was already there after you kept telling me it was available? I tried to call in and talk to anyone higher, but was un successful. A salesman named Jefferey answered, half chuckled and said "Well, When the Director says something , its just how it goes ".... No . This was handled so poorly. Saddest part is I have 5 daughters and my oldest is 16 & driving now and I was looking for a dealership to do business with that I could also buy her first car and the rest up and coming. I Just don't understand how a portrayed "Family Run Dealership" can just treat my "Family" as if we are trash after a Director steps in and magically takes it, yet he cant make it to his employment until days later to actually see it. I would advise to deal elsewhere, especially if you have to travel any long distance to look at a vehicle. Your Family and your time isn't worth anything to them. Even reached out to the owner asking if this is normal or not, however got no response. I've never been treated so poorly in an attempted transaction at a dealership in my life, especially with the thought of buying multiple vehicles. Deal Elsewhere.

I wouldn't take another vehicle there if it was the last place that worked on them. wanted to…read morecharge me $750 for a rearview mirror. All it needed was to be fastened back on to window cause it fell off a they claim the only way they can do that is to buy a new one. that's the most ridiculous thing I ever heard.

Took my vw beetle to This dealership for a recall to be fix with the driver side airbag so they…read morefixed it and when I left the dealership and the air bag light came on I took it back and now they wanna they wanna charge almost 900 dollars to get that light off when they the reason it came on I will never come back here again and I will o ly ever talk down about this crappy dealership

I would not buy from this place they say its ready to go and don't care what happens to customers…read morethey sold me a car with 1 brake pad missing from the passenger front side and that destroyed my caliper, when I called to ask what can be done they gave me the paperwork that said they were checked which didn't proof anything. 2006 Honda Accord $6000

So far so good. It's a little risky getting a used vehicle without a warranty. They allowed me to…read moretake it to my mechanic prior to putting a deposit down - no problem there. Price was great. The only hiccup was they didn't have the title from the previous owner; so I had to wait about 3 weeks to finalize the deal. But once they got the title the purchase was super easy. I would buy a car from them again. Thanks!

You will have great service when you purchase your new car here but when you get it serviced or…read moreneed anything after you leave your going to be seriously disappointed time and time again. I have had multiple problems with the servicing of my car. On one occasion I was waiting for my car to get done and waiting for their call which never happened. After day two of them having it I called to see what was up. They advised me my car was done the first day it was there. Hello am I supposed to telepathically know this??? His excuse was i put a timeframe when I wanted the car done so he assumed i would know it was done?? Really??? Just because i say i would like to pick it up at 2 pm doesnt mean you will be done at that time or that day. So now that the receptionist takes over all phone calls and scheduling, i have to specifically tell her call me by 3 and let me know if its done or not. Just so i know i get a phone call either way. I ordered a key for my car and waited a month and a half for it. I called to see where it was and Jody told me he couldnt find the order in the system. He said he would have the full time guy call me back. Do you think he called me... Nope... I had to call back in a week or so later to inquire where this key was. So the fulltime dude who has always been the incompetent one, told me it wasn't ordered. So i re-ordered my key. They eventually called to tell me it was in and when i went to pick it up it wasnt there. Once they searched all over, it was determined it was delivered to the wrong shop. When it finally was there to pick up, the quoted $30 turned to $60. Apparently when you get the key cut for your car it cost more..... You can't tell me this up front??? A cpl weeks ago I dropped my car off for a check engine light. They Called me and told me it was under warranty and they would need to order the part. Once the part came in they called me and asked me in an unsure way, if i was told I would have to pay for the service. I told her no because I was told it was under warranty. She asked who i spoke with. Well does anyone ever write names down when your contacted about your vehicle??!! No i didnt know who told me that. I explained i paid something like $4,000 extra for an extended warranty and asked why it wasnt covering it. She explained there was confusion about wether the part was covered and told me they couldnt find it in their system concerning extended warranty. They would have had to see it last week when they told me it was covered..... She asked to call me back. Eventually after calling the company they found the extended warranty and everything was covered. It doesnt make any sense why the front desk receptionist has to do the service center's work. A receptionist doesnt know anything about the car repairs. So when i ask them questions they dont know the answers. For instance why does my car need that particular part and what does it do. Not trashing the receptionist, it isnt her fault. I should be talking to the service station that is working on my car. The one good thing about the receptionist is they seem to keep better records then the shop. I had several other things occur the above was not the only thing. I just started documenting them now. The full-time desk guy for the service station is very incompetent and is the one I had all the past issues with. I wouldn't recommend this place due to the fact you have to service your car with them when it is under warranty and it's a guarantee that something will be lost in translation or get messed up some how. The only reason they got two stars is because the purchase of the vehicle was painless and the receptionists are very friendly and accommodating. Too bad they need to take the blunt of things for the servicing department. Although i love my Kia, i would have to go to another dealership to purchase the next one!

I went in with good intentions and came out with a great experience. I never felt pressured to buy…read morea car and I now love my Kia Soul. Michael Ebling is a great salesman, explained the Soul and helped me with anything. I am happy I stopped that day. Thank you Ladd-Hanford Kia.

We had a good experience here. Fair dealing, staff was easy to work with, good service plan for a…read moreused car, and they filled our tank up to full on the way out!