1. eCars Direct

    1. eCars Direct

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    Walnut Creek, CA

    eCars Direct

    5.0 (83 reviews)
    Open 8:00 am - 8:00 pm
    Updated 2 months ago

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    10 years ago

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    Review Highlights - eCars Direct

    Scott and John were super helpful and easy to work with; no pressure at all, which I really appreciated.

    Mentioned in 61 reviews

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    Mercedes-Benz of Walnut Creek

    Mercedes-Benz of Walnut Creek

    3.8
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    I had a great experience working with Shannon Hunt. Since it was my first time selling a car…read moreonline, I was understandably very cautious. We communicated over the phone and FaceTime, and she was incredibly patient, answering all of my questions. She even walked upstairs and downstairs during our video call to show me the office, which really helped build my confidence. She also offered a very good price for my car, which made the decision even easier. I live in the South Bay, and she even offered to pick up the car from my location. The entire process--from inspecting the car to completing the paperwork--took only about 10 minutes. I couldn't believe how smooth and efficient it was! I would definitely recommend Shannon to my friends and anyone looking for a hassle-free car-selling experience.

    We purchased our Mercedes EQS here, and the experience Ali provided was absolutely amazing. From…read morestart to finish, he fulfilled all of our special requests and made the entire car-buying process smooth, stress-free, and enjoyable. We would also like to thank Torrance from concierge for his thorough walkthrough of all the new features in our vehicle, as well as Christian for his initial guidance in helping us find the perfect car for our family. Their professionalism and attention to detail truly stood out. We highly recommend this dealership and look forward to returning in the future. A special shout-out to Ali for going above and beyond--his dedication, honesty, and genuine care for his customers made this experience exceptional. If you're looking for someone who truly puts your needs first, Ali is the person to see!

    Dirito Brothers Walnut Creek Volkswagen

    Dirito Brothers Walnut Creek Volkswagen

    3.7
    (695 reviews)

    My husband and I had the pleasure of buying our first Volkswagen from Dirito brothers the other…read moreday. Andres was so helpful, friendly and just exactly what a salesman should be. He talked cars with my husband and was knowledgeable about the VE Golf history and future. After coming to a deal, we met Jim, the finance manager, who was equally as friendly and got our paperwork ready quickly to send us down to Eddie - who made all the final paperwork signing the easiest experience. My husband and I have bought a handful of cars, and our experience at VW Dirito brothers was hands down the best experience we have ever had. It was so nice to talk to people that appreciated my husband's car enthusiasm and could talk shop rather than just talking sales. I 110% recommend buying your next car here

    Extremely unprofessional and disappointing experience…read more We went to this dealership to purchase our leased VW at the end of our lease. Before coming in, we called and agreed on the purchase price. When we arrived, they had prepared all the paperwork for financing, even though we had never said we wanted to finance or discussed financing at all. After correcting that mistake, the dealership asked us to sign documents for a vehicle that wasn't even ours. The VIN and registration belonged to another customer's car, and we were shown that customer's information. We were the ones who caught the mistake. After they finally located the correct paperwork for our vehicle, the purchase price was suddenly $500 higher than the price we had agreed on over the phone. Instead of taking responsibility for their mistakes or honoring the agreed-upon price, the sales manager told us, "If you don't like it, you can just return the car. We're not trying to sell a car." That comment was both shocking and unprofessional. It made me wonder: if a car dealership isn't trying to sell cars, what exactly are they doing? Everyone makes mistakes, but professionalism is measured by how those mistakes are handled. Between the incorrect paperwork, the disclosure of another customer's information, the change in price, and the rude attitude from management, this was one of the most unprofessional dealership experiences we've ever had. If you're considering doing business here, double-check every document before signing and verify every price carefully. Based on our experience, I would not trust this dealership to handle an important transaction without reviewing everything yourself.

    Porsche Walnut Creek

    Porsche Walnut Creek

    3.6
    (298 reviews)

    Tire and Wheel Warranty…read more When I arrived to pick up my 2026 911 Carrera, the finance manager spoke to me about purchasing the tire and wheel warranty package. He mentioned that it was the only warranty package that must be purchased before leaving the dealership. I can understand why. About four months after taking delivery of my car, the left rear tire kept losing air, very slowly. I searched for a puncture, but could not find one. At five months, I got curb rash on my right front wheel...ugh. Caner had contacted me for a six-month follow-up, and I mentioned both issues. It was during that conversation that he asked if I'd like a service tech to contact me. That is when I spoke to Tim Wong over the phone. We made an appointment for the very next day, and I drove to the dealership. After filling out some paperwork, Tim let me know that my warranty included a loaner car, and he offered me a new Macan. While in the waiting room, I heard the receptionist offer local customers Uber service to their homes and back. I dropped off my 911 on Thursday, and it was ready for pickup on the following Tuesday. I mentioned to Tim that I had an appointment on Monday, so he kindly arranged my pickup for the following day. The man who serviced my car, Bowdoin, sent me a video of the car's inspection via Tim's email. He was very thorough and friendly in his assessment. Caner was off that day, so he arranged for Hart to go over some of the PCM questions I had. He answered both and was engaging, friendly, and professional. My left rear tire had a nail, which caused a slow leak. The tire was replaced. The curb rash on my right front rim was fixed as well. I've come to realize that a brand is only as good as the people who represent that brand. So many of my friends have said, "Yeah, they should do that since it's a Porsche and the amount you have to pay for them!" In theory, that makes sense. Yet I've had horrible encounters at Porsche Fremont, and it is the same ownership as Walnut Creek Porsche, Fletcher Jones. Two opposed levels of service. My friend, who has owned 14 911s, has his cars serviced at Monterey Porsche, and his stories are horrible. This is not just Porsche, but any brand, Sony, Canon, etc. These are the individuals I have encountered at Walnut Creek Porsche, and I could not be more pleased with the levels of service I have received. Tim Wong Hart Benson Caner Nisanoglu Kasia Ksarzynski Bowdoin I've always contended that the leadership of any organization is reflected in the staff. My compliments to the manager of Walnut Creek Porsche. Thank you.

    I reached out to Mike Pardini directly. I appreciated how quickly he responded…read more he handled the whole deal from the first email. Responsive and straight to the point. When I got to the dealership he introduced me to someone on his team to finish the paperwork and delivery, but he was still around through the whole thing. The next day he called me himself. Just to ask if I was happy with the car and if I had any questions. That kind of follow up isn't something you see much anymore. If you want someone who actually communicates and follows through, I'd recommend Mike.

    eCars Direct - car_dealers - Updated July 2026

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