Tire and Wheel Warranty When I arrived to pick up my 2026 911 Carrera, the finance manager spoke to me about purchasing the tire and wheel warranty package. He mentioned that it was the only warranty package that must be purchased before leaving the dealership. I can understand why. About four months after taking delivery of my car, the left rear tire kept losing air, very slowly. I searched for a puncture, but could not find one. At five months, I got curb rash on my right front wheel...ugh. Caner had contacted me for a six-month follow-up, and I mentioned both issues. It was during that conversation that he asked if I'd like a service tech to contact me. That is when I spoke to Tim Wong over the phone. We made an appointment for the very next day, and I drove to the dealership. After filling out some paperwork, Tim let me know that my warranty included a loaner car, and he offered me a new Macan. While in the waiting room, I heard the receptionist offer local customers Uber service to their homes and back. I dropped off my 911 on Thursday, and it was ready for pickup on the following Tuesday. I mentioned to Tim that I had an appointment on Monday, so he kindly arranged my pickup for the following day. The man who serviced my car, Bowdoin, sent me a video of the car's inspection via Tim's email. He was very thorough and friendly in his assessment. Caner was off that day, so he arranged for Hart to go over some of the PCM questions I had. He answered both and was engaging, friendly, and professional. My left rear tire had a nail, which caused a slow leak. The tire was replaced. The curb rash on my right front rim was fixed as well. I've come to realize that a brand is only as good as the people who represent that brand. So many of my friends have said, "Yeah, they should do that since it's a Porsche and the amount you have to pay for them!" In theory, that makes sense. Yet I've had horrible encounters at Porsche Fremont, and it is the same ownership as Walnut Creek Porsche, Fletcher Jones. Two opposed levels of service. My friend, who has owned 14 911s, has his cars serviced at Monterey Porsche, and his stories are horrible. This is not just Porsche, but any brand, Sony, Canon, etc. These are the individuals I have encountered at Walnut Creek Porsche, and I could not be more pleased with the levels of service I have received. Tim Wong Hart Benson Caner Nisanoglu Kasia Ksarzynski Bowdoin I've always contended that the leadership of any organization is reflected in the staff. My compliments to the manager of Walnut Creek Porsche. Thank you. read more

I reached out to Mike Pardini directly. I appreciated how quickly he responded. he handled the whole deal from the first email. Responsive and straight to the point. When I got to the dealership he introduced me to someone on his team to finish the paperwork and delivery, but he was still around through the whole thing. The next day he called me himself. Just to ask if I was happy with the car and if I had any questions. That kind of follow up isn't something you see much anymore. If you want someone who actually communicates and follows through, I'd recommend Mike. read more

I brought my wife's Panamera to Porsche Walnut Creek for the first time this week to replace a tire that caught a nail in it. The whole staff was warm and engaging while I was there. I was immediately waved in from the street as I drove up and greeted as I opened the car door. They escorted me to the lounge to open the door for me and invite me to help myself to the complimentary refreshments and snack bar. Jessica in the service department was particularly helpful with arranging an Uber ride to and from the dealership, and keeping me informed of my car's readiness timeline. I told my wife I could spend all day working from the lounge at Porsche Walnut Creek. It's that nice of an experience. I highly recommend bringing your Porsche here for your next service. read more

Purchased tire and wheel package with my wife's new Macan s last year. She really loves her wheels. John Kim in service fixed them right up with giving us a loaner for the day. Looks great. Good investment. Thank you all so much. read more

Porsche Walnut Creek - 2025 Macan S in the garage - Car Dealers Near Me - Walnut Creek, California

Came in to visit the other day when it wasn't so busy but, didn't receive the attention or service I expected from this prestige dealership. I wish they were more humble and friendly so that I could have a chance to strike a deal. New or used, prices speak for themselves, high marks up and add ons. They don't care about your situation, priorities or what fits best in your budget or car interest. When buying a Porsche, buy your dream vehicle elsewhere! read more

Why don't you try training your staff on greeting customers? No use having a dealership without customer service. One of the worst dealership I've been to. read more

Terry and Ramen were amazing in helping me acquire a 2009 997.2 Targa 4S in an stunning color combination of Aqua Blue Metallic over Carrera Red Natural Leather. Terry knew that I have been searching for a targa in that specific generation for the last four years that I've known him and I even had the spare parts to take this vehicle back ton an OEM look compared to when they brought the car into inventory. Everybody at the dealership was amazing in the transaction and this was by far the smoothest and quickest car deal I have ever experienced! From Max, the technician who helped inspect and bring the maintenance up to date, to the detailers who got the car photo ready, Porsche Walnut Creek is by far the most professional team I've worked with! read more

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My recent service with Porsche of Walnut Creek was so much better than in the past. Be sure to ask for Michael Forney as a service advisor. Very professional, what you should expect from your Porsche dealer read more

WC Porsche does it again! Always professional and personable. Great service with knowledgeable staff. Ask for Michael Forney, in Service. You won't be sorry! Chuck G. read more

Had to bring my car in because my dumb-ass looked down and I struck a curb, which resulted in a badly damaged rim. Assuming I had to replace it, I was in shock at the cost but was quickly put at ease that the rim might be fixable, which I didn't think was an option. John Kim was professional, knowledgeable, helpful, and reassuring throughout the rim repair, a multi-point inspection, alignment assessment and providing transportation. I appreciate and look forward to working with him again. read more

I recently purchased a pre-owned Porsche 911 from Walnut Creek Porsche, and the entire experience exceeded expectations. The negotiation was handled entirely via chat and was smooth, transparent, and efficient -- no pressure, no games. I requested that the car be certified pre-owned since it met Porsche's CPO guidelines, and the dealership completed the CPO process without hesitation. Exactly as promised. My salesperson, Cole Scordelis, was exceptionally thorough. Before I ever set foot at the dealership, he sent detailed videos of the car so I could review condition and features in advance, which made the in-person transaction quick and easy. After taking delivery, I noticed some degradation of the rear deck-lid seal (the car is a Cabriolet). While this item isn't explicitly covered under the CPO warranty, Cole immediately agreed that it should have been replaced prior to delivery to meet Porsche's high CPO standards. He ordered the part -- and then went truly above and beyond by personally driving an hour to my home to replace the seal himself. That level of ownership, integrity, and customer care is rare. Highly recommend Walnut Creek Porsche, and especially Cole Scordelis, to anyone looking for a professional, no-nonsense Porsche buying experience that actually lives up to the brand. read more

Porsche Walnut Creek - 2017 Porsche 911 Carerra Cabriolet - Car Dealers Near Me - Walnut Creek, California

Went for a test drive with Terry and he was absolutely wonderful not pushy whatsoever and very funny. Still looking for a car, but he was very helpful and I would definitely go to him when I'm ready to buy! read more

Absolutely the best leasing experience ever. My fifth Porsche lease, and I've always been treated with professionalism, kindness and respect. Highest recommendation for the Sales and Service Staff. read more

I have had 3 Porches and have loved them all. Bought a Macan here - love it! Almost 90k miles on it and nothing has ever gone wrong. John in Service is a Saint. Great place - highly recommend. read more

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I wanted to take a moment to personally share feedback on my recent experience working with Dionysios at Porsche Walnut Creek. From start to finish, his service was exceptional. He first supported me during a test drive of a pre-owned 911, then guided me through a custom build for a 911 Carrera S. What truly set him apart was his follow-up and attention to detail--when a new 911 GTS became available with my same build, but even better, he immediately reached out. At 10:00 a.m. that day, I received a video walk-through from Dionysios. By 4:00 p.m., I was home with my new car. The entire process was seamless. Financing was straightforward and completely hassle-free, and the delivery experience was top-tier. Dionysios personally unwrapped the vehicle, walked me through the features, and made the moment feel special and intentional. This is my third Porsche (Panamera, Cayenne Coupe, and now the 911), and without question, this was the best experience I've had with the brand. Even after only a few days of ownership, this is already my favorite Porsche. I will absolutely recommend both Dionysios and Porsche Walnut Creek to friends and family. This was true five-star treatment, and it reflects extremely well on your dealership. Thank you for fostering a team that delivers at this level. read more

I recently purchased a Cayenne from Caner at Porsche Walnut Creek and with a packed work and family schedule, I couldn't even make it to the dealership for a test drive. He completely understood and made the process incredibly easy. Caner sent me detailed videos, answered every question promptly, and handled all the paperwork so efficiently that it barely felt like I was buying a car. He even went the extra mile--literally--to make sure the handoff was smooth and convenient for us. If you're looking for someone who's professional, thoughtful, and truly customer-first, Caner is the person you want to work with. I couldn't recommend him more. read more

I arrived a day early for my appointment for a recall. The service department didn't turn me away. Michael came out and greeted me and I apologized for my mistake. He assured me that it was not an issue and that he would be more than happy to have my car serviced as long as he could keep it until the end of the day. He was able to provide me Ubers to and from and my car was done as promised. Thank you to the technician who did a safety inspection on the car and the crew that cleaned and washed my car. read more

Both of my experiences at Porsche Walnut Creek are positive from parts I ordered & picked up to my recent service. Tim is an excellent service advisor & helpful in sorting some minor issues with my Cayenne. The only negative is the lack of parking at the dealership which I hear may be rectified in the near future. read more

Porsche Walnut Creek delayed my application for more than three days without making any meaningful progress, only to change the terms at the end and walk away from the deal. It became increasingly clear that when a transaction isn't high-profit or doesn't align with what they want, the process is drawn out intentionally and additional conditions are introduced simply to push the customer away. What made the behavior even more noticeable was the comparison. The Porsche dealership near my home in a more established area treated me with genuine professionalism, transparency, and courtesy. Walnut Creek, however, felt driven almost entirely by margin -- not brand values, not customer service. To make matters worse, the unnecessary credit inquiry they initiated ended up lowering my score for no reason. If you're not offering them top dollar, the level of care changes dramatically. This is extremely disappointing coming from a Porsche dealership. For clarity, my credit was fully sufficient to qualify for a lease of this vehicle. The shifting requirements and inconsistent explanations from the dealership had no legitimate basis, yet the unnecessary credit inquiry they initiated still dropped my score by nearly 40 points. Update 11/18: I attempted to lease a vehicle through Porsche Walnut Creek with Tayson Lane, and the experience was unexpectedly disorganized and, at times, dismissive. For clarity, here is the exact timeline of events. October 21 I initiated contact. The responses were unusually slow from the beginning. October 21-23 (2+ days) There was no meaningful progress despite multiple follow-ups. After nearly three days of delays and minimal guidance, I eventually told them that if this was how the process was going to continue, I preferred they not contact me further. October 28 I received a message saying the price had been lowered and that I should "try again." This shift in tone, after days of indifference, felt inconsistent and transactional. November 3 I was contacted again and encouraged to restart the process. I decided to give the dealership another chance. November 3-5 (another 2+ days) The same pattern repeated: slow responses, no actionable information, and no clear direction -- despite the fact that a lease review requires timely coordination. At that point, the requirements began to change. I was told I would need either a co-signer or a "significant" down payment, yet **no actual dollar amount or guideline was ever provided.** The conditions shifted without explanation, and the lack of specifics made the process feel less like a legitimate review and more like a way to discourage the transaction without stating it directly. When I ultimately said I would not be moving forward, the dealership notified me that my application was "declined," phrasing it as though this had come from Porsche Financial. In reality, it was a dealership-level closure presented in a way that implied lender involvement, which was misleading and unnecessary. To summarize: 1) Initial reluctance to engage 2) Renewed outreach once the price dropped 3) Requirements that changed without explanation 4) **No clear down-payment amount ever provided** 5) File closed by the dealership but communicated as if it were a lender decision On November 18, I received the final "declined" notification, which confirmed that the file had been closed at the dealership level rather than by Porsche Financial. The overall pattern of delays, shifting conditions, withheld details, and the way the closure was framed did not reflect a transparent or respectful customer experience. If the dealership had no genuine intention of supporting a lease, saying that upfront would have been far more professional. I would have considered a purchase, but instead I was left with a 40 point credit hit which made it clear they never intended to complete any deal that was not profitable for them. I hope this review helps future customers understand what to expect. read more

If you are considering buying a Porsche, especially a Macan S, or dealing with Porsche Walnut Creek, think twice. My 2020 Porsche Macan S with only 36k miles requires a full engine replacement due to a widely known manufacturer defect (engine scoring) that Porsche refuses to cover. This experience has exposed a company and a dealership that prioritize profit over standing behind their product, resulting in appalling customer service. If you are an average person who has dreamed of owning a Porsche and start out owning a Porsche Macan S like I did, this will soon become your nightmare. My beautiful 2020 Macan S only has 36k miles. This car was babied, meticulously cared for, garaged 100% of the time and received all of the required maintenance and inspections. I have been bringing this car into Walnut Creek Porsche over the last 3 years because I had suspected something was wrong with the transmission/engine only to be dismissed and ignored. I originally brought it in when it was still under the manufacturer warranty where I had explained the issues I was experiencing were widely known by other Porsche users based on some research I had done from the Porsche forums only to be told arrogantly "We don't read forums here". They had my car for the weekend, only to return it to me stating it was fine. I also brought it in because soon after oil changes my low oil engine light would come on and again was told everything is fine, and they performed yet another oil change. I then started to hear a faint noise that I knew wasn't normal so I brought it in again. After having my car for a week, I am now being told after only 36K miles my car needs a new engine due to engine scoring (Conveniently outside the manufacturer warranty). After being completely shocked by this, given in my lifetime I have never heard of or had a car that needed an engine after only 36k miles, I did my own research. I have learned that this is a known issue specially around this year, make and model. Cheap pistons were used for these engines causing rocking which results in engine scoring and total engine replacement. There are several lawsuits for this same thing, as a matter of fact Audi also was included in this however they have made it right by extending their warranties to cover the engine for 8 years. However Porsche does not care or stand behind their product or have any interest to make this right. I had also purchased an extended warranty for my car which they were willing to pay $35k to replace the engine, however Porsche Walnut Creek is charging $59k to install it for a total of $98k, Mind blowing. Porsche Walnut Creek said they would offer to buy it back for an insulting $15k. I contacted the GM of Porsche Walnut Creek, no response. I contacted Porsche North America corp offices, they did not want to help and instead only offered to contact Porsche Walnut Creek, when they did they simply called me back to say Porsche Walnut Creek will not assist in any repair cost. They have done nothing to help and haven't even contacted me. I am completely disgusted and appalled at how I have been treated. This information about this manufacturing defect is widely known, a simple search and you too will find this information, there are several videos also describing this very thing. This is a good one detailing the problem: https://m.youtube.com/watch?v=KSD8kcPeQto&pp=iggCQAE%3D The fact that a prestige company like Porsche does not stand by their product, and feels no moral obligation to fix a problem they knew about, and a dealership like Porsche Walnut Creek who's GM states his mission is to elevate the customer experience which clearly isn't the case, is not only mind blowing but disgusting. I worked really hard to purchase and pay cash for this car only to be dismissed, ignored and completely disregarded. Maybe it's because I am just an average person who wanted to own a Porsche and they cater to higher end clientele, I don't know either way I can't even wrap my head around all of this. So if you are considering purchasing a car from this dealership or this company you may want to think again, especially in this economy where every dollar matters. read more

I've been meaning to write this for the longest time, but I just haven't had the chance. My experience at Porsche Walnut Creek, especially with Caner and his team, was nothing short of incredible. Their customer service blew me away. I initially walked in expecting to buy a single vehicle, but by the time I left, I had purchased two--and gained a new family. Every time I visit, whether for service or just to stop by, I'm greeted with warmth and genuine hospitality. The professionalism here is flawless. From the moment I walk in, I feel seen, valued, and appreciated. After this experience, I can't imagine buying a car from anywhere else. I've owned several Teslas in the past, but I have never received service as exceptional as this. I love this dealership so much that, despite living an hour and a half away, I still bring my cars here for anything I need. I've tried other Porsche locations, but none compare to the standard set by Porsche Walnut Creek. This dealership should be the model for every Porsche location. I'm truly grateful for the outstanding experience I've had, and I can't thank Caner and his team enough! read more

Porsche Walnut Creek - Car Dealers Near Me - Walnut Creek, California

Melissa was outstanding, and went above and beyond the call to answer my unsolicited question about the radio code for my 2001 Boxster. She single-handedly got Porsche Walnut Creek a new customer. Thanks, Melissa! read more

Porsche Walnut Creek - Car Dealers Near Me - Walnut Creek, California

This dealership/repair shop is excellent. Very well organized, great show room, very well trained mechanics. nice gestures, from paid Uber back-and-firth when you drop off your car. And expert advice. I am especially fond of Tim Wong: excellent service, always a smile, calm, confident, professional. Let's go! read more

Took a chance and stopped by without an appointment and asked for a tech to help me re-install my passenger side headlamp assembly. A service tech named "Vigil" was able to help and show me how to do it. Took him like 1 minute. Super helpful and super friendly. Thank you, Service Department of Porsche Walnut Creek. I bought my new Boxster here long time ago and would do business with them again based on my recent customer service experience. read more

Just talk to Caner Nisan, he will take care of everything you need ... from snacks while you wait to a great cup of Turkish coffee, no stone is left unturned. Nothing to say about the vehicles, because from new to used, the cars truly speak for themselves. read more

Porsche Walnut Creek - Porsche Walnut Creek - Car Dealers Near Me - Walnut Creek, California

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I brought my Porsche into their service department for about 3 years. Was looking to purchase a new car from them and have them buy back my used Porsche. I thought they'd give me a good deal since I worked with them so long. Didn't happen that way. They quoted more with longer wait time for the new car than another dealership and would not buy my used car after initially stating they would. The service department always seemed stressed out and overworked. This did not make for a good customer experience. I opted to go with Porsche Marin and am so happy with the move. I travel much further but they truly are top notch and make it worth my time. read more

Service team is great at Porsche Walnut Creek, I had the pleasure of working with John twice for my 1988 Carrera and 2017 991.2 C2S and Michael helped me out with my 1991 964 Carrera 2. Alex is the Porsche classics specialist and is extremely thorough with his work and communication. Alex did the brakes, electrical work on passenger door locks and rear breaks lights on the 1988 G body and he did the mixing servos and CCU troubleshooting on the 964. The most recent was a failed water pump and valve block on the 2017 991.2. Porsche has an extended warranty for both parts from 2017-2019 for 10 years or up to 120k miles so car was covered. Dropped off the car on a Thursday and it was finished the following Wednesday. Couldn't be happier with my experiences here, thank you Doug, John, Michael, Alex and team for running a tight ship! read more

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I called the parts department before going there to check price and availability on a simple crush washer for a drain plug at the block. Parts guy on the phone quotes me $3.80+ I go there and Fernando at the parts desk charges me $5.19 plus tax. It's not going to change my world and although you can buy the same washer for $2.00 on Pelican Parts, I did need it today so I paid it. I just think if you're going to quote one thing over the phone, and charge something higher once you got them in the door.....is dirty. But, it is a dealership. Sad to see Porsche is no different than the others. read more

John is the best service advisor. He is kind, professional and gives update about the car.

I had a great experience at Porsche Walnut Creek. Everyone was very helpful and was able to assist me in everything I needed!

Cole is the best in the business. His attention to detail is unmatched. One of the rare ones in his trade. Thanks again guys!

It was a pleasure working with my Service Advisor, Melissa VanZandt. She demonstrated professionalism, kindness, and provide a clear explanation of the services performed. I especially appreciated the service video and hope this valuable resource continues to be offered. read more

Quick professional service. Got a loaner that exceeded my expectations. Tim (a service consultant) did not waste time sugar coating what has to be done and expected. Made my choice much easier to assess the priority to be work on my Cayenne. read more

I just bought my very first Porsche from Fletcher Jones Walnut Creek. I saw a couple of used Porsches on the dealer's website. I went to Fletcher Jones, hoping to test drive the two cars. When I arrived, I met Cole Scordelis. Both of the cars I wanted to see had already been sold. From the start, Cole was incredibly professional, helpful, and a delight to work with. I told Cole that my dream car was the Porsche Boxster. I knew a brand new Boxster was out of my price range and I have never driven a Porsche so the first thing to do was to test drive a Boxster to see if I liked it. Since there wasn't a used Boxster for me to test drive, Cole had me sit in a Cayman because the interior was most like the Boxster. Then he said that they were expecting a used Boxster to arrive in a week. We exchanged information and as soon as the car arrived, he let me know. He also let me know as soon as it had been cleaned and checked over before taking it out for a test drive. He let me be the first person to see the car since the other cars weren't available. Once I drove the car, I fell immediately in love. I got back from the test drive and just said, "If I can afford her, I want to buy her." From the beginning of the sale process to the end, Cole was wonderful. He answered my many questions and since the sale, he still answers my questions. When I found scratches on the front rims, he had that taken care of. When I saw a torn mud flap, he took care of that too. Every single interaction has been top-notch. Customer service from Cole and the Fletcher Jones dealership is NEXT LEVEL. If you are in the market for a Porsche or even if you are not, go to Fletcher Jones and if you meet Cole, consider yourself extra lucky because his level of service will blow your mind. read more

Porsche Walnut Creek - Bucket list item complete - buy my dream car - Car Dealers Near Me - Walnut Creek, California

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5 stars for Caner who is an ultra patient and honest sales person. He should be promoted and I'd recommend him to anyone. Please ask for him especially if it's your first Porsche purchase. Price aside he recommended the car that would ultimately be best for my specific needs. Thank you Caner! Only thing that is a moot point is that I have to wait to pick up the car after purchase. Caner did give me the option to take it home same day, but it needs some work done I would have thought the service team would prioritize a sale. Keep that in mind for a used purchase. read more

Absolutely fantastic to work with. Caner made things happen super fast and easy from start to finish - there were no long negotiations or haggling either, which I absolutely prefer. Highly recommend! The best Porsche dealer in the Bay Area by a long shot. Don't go anywhere else! read more

The Fletcher Jones team, general manager to salesman Caner, finance guru Glen, service manager Tim, and the rest of the team made my car purchase straightforward and enjoyable. They resolved complications without complaint. Go buy a couple of cars from them and have your own positive experience. read more

Was looking to get a tow hitch installed on my wife's Cayenne. Called last week, spoke to a woman who took my information and said will get back to me with a quote. Never did get back to me. I just called today, 8/25 at 3:50pm. Spoke to a guy. He was able to get a quote for the part, but not for the installation. I questioned why, since I would think they should know the effort it takes to install an OEM part to their vehicle. He huffed about it and said he can talk to service advisor to get a more accurate quote. I said great, please do that. He replied "Okaaaay.....if that's really what you want!". No shit Sherlock. He's supposed to call me back, but let's see if that really happens. On a separate note, I got an email from the dealership's service manager, "Doug St. Clair", stating that there is an important recall for my wife's vehicle, and to make an appointment to get it addressed. I did so. While I was on the phone, this guy said that there is no recall on the vehicle. Had I not called about this other issue, I would have shown up to the confirmed appointment date only to be told that there is no recall. He made some excuse about the emails going out from Porsche and not the dealership, but regardless they had the appointment on the books and didn't bother to notify their client. I'm not holding my breath about getting a call back from this service department--I do sincerely hope that the mechanics are competent. (BTW, their sales team was terrific. This review is specifically for the front-end service department). Based on my experience, I don't think I'll be utilizing the service department here at all. read more

Had another great service experience at Porsche of Walnut Creek. The team was quick, transparent, and on top of every detail. Big thanks to Tim in service, super knowledgeable, communicates clearly, and genuinely looks out for the customer. Appreciate the level of care every time we bring the cars in. Highly recommend Tim and their service team! read more

As a woman, it can sometimes be a bit nerve-racking walking into a car dealership...especially when the experience doesn't start off on the right foot. I want to give a big thank you to Mike Pardini at Porsche Walnut Creek for completely turning that around. He personally stepped in, took ownership, and made sure I felt heard and supported throughout the process. He even gave me his direct number and followed through on everything we discussed. That kind of service really stood out, and I'm genuinely grateful for how he handled things. Big thanks, Mike! read more

Porsche Walnut Creek - Car Dealers Near Me - Walnut Creek, California