I got three quotes for mainly carpet cleaning but was interested in couch/upholstery and mattress cleaning as well. Eco Bay was responsive within minutes of submitting my request on Thumbtack (love this app) and scheduled a free in-person quote the next day. We negotiated pricing a bit as their original prices were much higher than the other quotes I had already gotten but they were very eager and kind about getting to a more comfortable price, plus they were able to complete the work right away. All in all, I got the primary bedroom and stairwell carpet cleaned, 2 couches, and my mattress done. Thank you to Rhonda, Javier, and Lucio. read more

From placing the order to receiving the quote, having the carpets cleaned, and completing the payment, the entire process was efficient and seamless. The customer service team maintained prompt, professional, and conscientious communication throughout, making everything easy and hassle-free. Tino, the technician who came to clean the carpets, was also very conscientious and professional. He did an excellent job, paid close attention to detail, and made sure everything was completed to a high standard. Overall, it was a great experience. read more

I experienced the best customer service from my initial phone call to the actual carpet & upholstery cleaning. This company is the best and I will continue to request their services in the future. Their pricing was competitive and reasonable for services rendered. I couldn't be happier. Thank you so much Eco Bay. Your team is the best!! read more

I recently pulled two oversized loveseats out of storage after several moves, and they'd collected dirt, discoloration around the corners and bottom edges, and had never been professionally cleaned. I decided--on Thanksgiving, of all days--to see if anyone was even available. To my surprise, Eco-Bay Carpet & Upholstery Cleaning was open and offered a wide range of appointment slots from early morning to late evening. That level of flexibility alone is rare and incredibly convenient. The technician, Florentino, arrived 15 minutes early and immediately made a great impression. He was respectful, friendly, wore shoe booties without being asked, and took time to assess the loveseats before giving me a quote on the spot. Once he started, he was unbelievably thorough. He didn't rush, didn't cut corners, and paid close attention to every note I gave him. He even flipped the loveseats in multiple directions just to get to every angle and every inch of fabric--something most cleaners never take the time to do. The Eco-friendly spray was applied carefully and had no harsh or toxic smell, which means a lot to me since I try to live as non-toxic as possible and have small animals in the home. Another detail that stood out: he ran the hose through the front window and made sure to re-install my screen perfectly afterward. Small things like that say everything about how they treat your home. The results were fantastic--clean, refreshed upholstery with noticeable improvement in all the previously discolored areas. Eco-Bay truly takes their time to deliver quality work, and it shows. If you're looking for upholstery or carpet cleaning that's careful, respectful, non-toxic, and deeply thorough, I highly recommend this company. They exceeded every expectation. read more

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The cleaning crew was great, only took about 20 mins for my 8x10 area rug. Very happy with results. read more

Eco Bay Carpet Cleaning - 8x10 area rug - Carpet Cleaning Near Me - San Jose, California

I cannot recommend EcoBay Carpet Cleaning and Upholstery enough! I called them this morning hoping to get a quote for my outdoor chairs, which are white but had been completely weather-worn and filthy. Rhonda was incredibly helpful and responsive -- I sent her photos and had a quote back in less than 10 minutes! I hesitated to ask if same-day service was possible (thinking it might be too much to hope for), but Rhonda checked in with their technician and, to my surprise, was able to fit me in that very day. Tino -- what an absolute gem! He was polite, kind, and worked SO hard to bring my outdoor furniture back to life. These white cushions were a total mess, and he got them sparkling clean. I was genuinely shocked at how good they looked afterward. Clean and organized spaces bring me so much joy, and Tino truly made my day! I'm already planning to call them back for carpet cleaning -- and I'll be sharing EcoBay's contact info with all my friends and neighbors. So glad I found them! Huge thanks to Rhonda and Tino -- you two are amazing! read more

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Excellent upholstery cleaning service. This is my second time using Eco-Bay, and they're on time, pleasant, and professional. My couch now looks like new!! It's always good when you find a business that comes to your house and expertly cleans such an important, expensive piece of furniture you see and use everyday. I really appreciate their hard, comprehensive work to make my off-white couch new again (never buying a white couch again though, LOL). Thank you, Eco-Bay!! read more

Eco Bay Carpet Cleaning - Couch - Carpet Cleaning Near Me - San Jose, California

Very fast and reliable! When I initially reached out, I was able to book an appointment for a quote almost instantly. They arrived at my house promptly and were very efficient cleaning the couch. They left little to no mess and were very thorough and kind. Would definitely use them again. Our couch was spotted and smelly from our dog so we can't wait to have an almost-like-new couch again! read more

I've used Eco-Bay Carpet Cleaning multiple times over the years, and they've always done a great job for a fair price. Most recently, Tino came out and cleaned my carpets, throw rugs, couches, and mattresses. He was professional, efficient, and clearly takes pride in his work--everything looked and smelled fresh afterward. They also worked with me to fit the cleaning into my budget, which I really appreciated. Tino showed up on time, worked quickly without cutting corners, and made the whole process easy. I highly recommend Eco-Bay, and I'll definitely keep calling them back. read more

Our dog was sprayed by a skunk one evening and he ran back into the house frantically shaking his head and rubbing it on every soft surface he could find including our couch and rugs. We were able to use over the counter products to get the smell out of the couch covers but even with multiple applications and days airing out in the sun our cushions and area rugs still retained the skunk fragrance. I placed an online request via Yelp and Eco Bay responded in only a few minutes and offered to send someone over in a couple of hours (on a Sunday!). Lucio inspected our cushions and was very honest and professional about what we could expect: Eradicating the smell might take more than one treatment/visit and that if they needed to return (at no further charge) they would have to use less eco-friendly products to be sure of results. Fortunately, after drying, the cushions and rugs were fresh again with a light pleasing scent. The skunk smell did not return. Very pleased. read more

I had the pleasure of usingEco Bay carpet cleaning and I can't recommend them enough from the start to finish. My experience was amazing. They arrive right on time which I greatly appreciate it. Lloyd was incredible. efficient, and my Carpet looks brand new. I was truly impressed by the quality of his work. It feels like I had a brand new carpet not only that but the fresh sent he left behind is wonderful if you're looking for a carpet cleaning service that offers great value for outstanding quality Eco Bay carpet, cleaning is the way to go. I will definitely be using their service again. read more

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I definitely recommend this company to everyone they are so clean quick and they care about your furniture , Today it was my first experience with this company and they gave me the best price with discount as a new customer and they clean my sofa and chairs super well and they technicians are very polite and nice read more

One of my older relatives recently moved to San Jose and asked if I could find them someone to clean their older carpet and couches in the area. I looked up and found Eco-Bay online, my Aunt was extremely satisfied and I'm glad I found this company! read more

I have used Eco Bay Carpet Cleaning for many years. They are always polite and friendly. I usually call and need same day. They always seem to fit me in and or next day. The technicians are always on time, they call me when they are on their way, very courteous. Lucio has cleared my very old carpets several times and always makes them look new. I have 2 smelly dogs after they are finished cleaning there is no smells. It's odorless no more dog smells. I give them 10 Stars. Very hard workers and family run company. I know I can trust them in my home. read more

Service was performed in the scheduled window. Quality of service, excellent. First time when a service provider is saying you will pay after you are satisfied with the job done. I recommend this company for cleaning services, and of course will call again when needed in the future. read more

Quick and efficient cleaning. I am happy with the results. It is like having an almost new rug. It was a little pricey for me but it was worth it. read more

Eco Bay Carpet Cleaning - Freshly cleaned rug. - Carpet Cleaning Near Me - San Jose, California

Highly recommended: fast, friendly, careful, good job, good communication. They cleaned several high-value hand-woven carpets for us last March, and did an excellent job. So when we had an almost theatrical food poisoning incident in the house on this last 4th of July, we called them for help with a now badly soiled Turkish carpet. We expected no response on that day of course, but they responded in 20 (!) minutes. They were fully booked, but opened a spot for today, the following Sunday (!!). They arrived on time, did a superb job, advised us as to how to re-place the rug after listening to our preferences, and for a very fair price left behind a clean rug and two very happy customers. These guys set the standard for how this business can be done! read more

Thank you for a great job done on my carpet and rugs before the holidays. Will definitely use this company again.

Didi a fantastic job on my rugs and sectional sofa. They were even able to remove the pet stains and odor that my dogs left on there. All at a great price. I highly recommend this company. read more

They say thumbtack screwed up but I don't believe it. I believe they give you a lower price and then give you an estimate when they arrive that is twice the amount. The lady that called from the company eventually gave me a discounted price but the quote on thumbtack was $100. She said it was thumbtack's fault that they just put random pricing out. She told me that it would be $258 to do our couch which thumbtack quoted is $100. We settled on 150. This rating is purely for the company and not for the contractor. The contractor they hired to do the job didn't excellent job and was kind and very helpful. The company has now made multiple attempts to get me to delete this review. They have tried to offer me partial and full refunds. The companies employees who called me continued to blame thumbtack and not take responsibility for their mistake. If it was really that important to them wouldn't the owner call and just admit that they made a mistake. I guess not. read more

This is an excellent company. When I called them I had already spoken to another company which had unrealistic quotes over the phone for cleaning my couches and chairs, never asked about fabric type. Got through to Eco-Bay and they have a much better approach. Cleaners would come to my house, look at what needs to be done and give a final quote for it. They did, quote was realistic, they went to work. To be cleaned: long light grey couch, a couch sofabed, two wingback chairs, 6 dining room chairs with upholstered seats, several rooms of fitted carpet. They did it in just over a couple of hours using a machine they brought up to the door of the house. It made a LOT less noise than those connected to trucks. The results were excellent. They missed a couple of spots on the grey couch seat pillow, promptly came back and cleaned them. No fuss about it. The carpets look great too. A very good company, highly recommend them. read more