I'll never have anyone else clean my carpets or upholstery. Naturell is perfect. First, they are 100% competent. They use a process that doesn't rely on detergents, leaves no residue, uses little moisture, dries in an hour, and is highly effective. I had them here to work on some very old carpet that has survived quite a few pets. They made it new again. The price is very reasonable and they are more than fair in how they count rooms, don't add on "extra" services or charges. They are responsive and honest. They show up on time and do what they say they will. And Jeff and Mike are genuinely nice people. read more

This review isn't about the carpet cleaning itself, as the service never ended up happening. I had an appointment scheduled for Wednesday at noon. That morning, I confirmed with the person who booked it, and they replied that Jeff would be coming. At around 11:15, my doorbell rang , 45 minutes early. I was on a work call but went downstairs and found Jeff at the door. I figured, "better early than late," so I let him in to show him the areas to be cleaned. However, he looked visibly uncomfortable and immediately asked to use my personal bathroom. I politely declined, explaining that I don't allow strangers to use my restroom and that since he was quite early, he should have planned ahead. His response was rude and dismissive ; he said, "Well, I guess I'll be back later. I don't know when that will be," and walked out. The whole exchange felt unprofessional and left a bad impression. When I reached out to the owner to share my experience, he made excuses for the employee instead of addressing the concern. At that point, I decided not to move forward with the cleaning and found another company. Overall, very unprofessional experience from start to finish. read more

They came to clean a rug that my puppy had soiled. I was told it was easy and would take maybe 30-45 minutes. Had to leave so I paid the gentleman and left him go do his work in the backyard where the rug was laid out. Came back and it looked clean but a few hours later when I moved it to dry indoors, the stains were all still visible. Not sure why. Contacted the owner via Yelp with pictures and was immediately refunded. Appreciate the customer service and support. The quick response time alone deserves a good rating, but sadly there's still poo stains on my rug. read more

Prompt response, great service from Jeff for cleaning 2 rugs at home. Easily the best value compared to other cleaners. Will definitely come back. read more

Outstanding. Great value and work quality. Carpet and sofa look great. No chemical odor.

I needed to have a commercial suite cleaned and found Naturell Carpet Cleaning on Yelp. Mike was very responsive and I was able to schedule an appointment with him within 2 business days of reaching out. His prices were very competitive compared to others. I would definitely recommend Naturell Carpet Cleaning and would use them again. read more

Good experiences with using this company several times. Fast and reliable. Would highly recommend this cleaning service.

My cats were sick and had some accidents. Our carpet needed a thorough cleaning, the spot treatment wasn't removing the odors. I needed a non toxic solution bc I have a young child and sensitive pets. They came and cleaned it really well. Odor was there for a few hours as the solution worked. Next day there was zero odor or smell at all. Exactly what I wanted. I didn't want a traditional company that would use strong chemicals. We will call them again if we need it. Price was very fair. read more

Mike showed up early! I forgot to ask for my couch to be cleaned, and he was able to accommodate my additional request. And his fees were quite reasonable. I will definitely refer him to friends and family. read more

Best price and value to clean my 8'x11' rug. They were great getting out some set in stains from our older dog and I didn't smell any chemicals when it was finished. Would absolutely recommend. read more

The person can and tried their best to remove the marks. However, the marks wouldn't go. He was very gracious to not charge me a penny because I wasn't happy with the results. If you're looking for regular carpet cleaning and no stubborn marks, then this is a great company to hire. read more

I so appreciated that our rug could be cleaned in our home, rather than being hauled to and from an outside location. Both our carpeting and the rug were efficiently and thoroughly cleaned, without odor or excessive wetness. Several longtime stains were gone and everything looked brighter. Good service and good value. read more

Extremely pleased with the service! I hired them do an in-plant cleaning where they take the rug to clean in their facilities. Took 1 week for turn around. Very courteous and punctual. Appreciate them wearing shoe covers inside my home. When they came for pick up they measured, inspected the rug for any damage, and wrapped it up for transport. My rug was new but a floor model so I asked about rug pads and they also sold me a very good thick one which was delivered along with my clean rug. Great service and wouldn't hesitate to use them again! read more

It's the second time we hired Naturell and it's as good as the last time. Mike replied promptly and had availability when we needed it, it was a bit urgent for us to get is cleaned asap. Jeff arrived on time and he did an oustandibg job. We requested a rug, carpet and upholstery cleaning service and it was all done all very thoroughly by Jeff. It was a major job lots of rooms, sofas, stairs, carpets, so it was not a cheap one but it was good value since a lot was done and the most important thing it was done well and safe for me and my family. I truly appreciate the availability and willingness to do the job on the day we needed it the most. read more

Very responsive. Quick pick up and delivery. Carpet came back looking and smelling new again.

Was looking to get a sofa cleaned and a carpet as well. Emailed on Sunday and had an appointment on Tuesday. Could not be more pleased with the results. Did a killer job for a reasonable fee. We will definitely call again next time we have a need. read more

The work was done professionally. There was no strange smell after the cleaning. Will use them again! read more

Naturell Carpet Cleaning - Before the cleaning - Carpet Cleaning Near Me - Santa Clara, California

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Mike was very nice on the phone and explained the procedure and how it differs from other carpet cleaning services. They did a great job removing the coffee stains on our carpet, and the price was quite reasonable. I'll definitely be using them in the future. read more

Mike was super responsive and answered all my questions quickly. Jeff showed up right on time, was friendly, efficient, and did a great job cleaning my rug, couch, and bed frame. Their pricing was very fair and competitive. I'll definitely be using them again! read more

We had our carpets cleaned recently by Naturell. Mike was great to deal with. Accommodating and punctual. Friendly and efficient. Carpets came out great and really cost friendly. Will definitely use again! Thanks Mike! read more

I had a shag rug that had some art done by a doggie artist. I was quoted a fair price compared to others and with a fast response. Everything was done in a timely manner! The stains weren't removed but I was told stains on wool are very difficult to remove. Which is fine and understandable. At least I have a clean rug. Afterwards, my husband asked why I didn't get anything else done ‍ read more

I had an amazing experience with Naturell Carpet Cleaning. They are very responsive and flexible. I would highly recommend them.

I have used Naturelle 3 times ! Each time is perfection ! Cleaned my sofa and carpets . Well done!

Just got our area rug and a flight of stairs cleaned. They were very responsive, friendly, and punctual. Also the price was very reasonable. The rug and the stairs look great. Highly recommend. read more

Had a couple wool carpet that I bought at a sale. They were used for staged homes so had seen some traffic. Received a quote quickly (along with quotes from a few other businesses). Since I didn't need him to pick up and then deliver the rugs later, I opted for in home cleaning for the 5 area rugs. It was a flat fee quoted (not size per sq foot). He arrived prompted at the appointment time and was efficient in cleaning. One rug still had some stains, he tried a few runs over the spots and they were persistent but the others looked great. Would use again. read more

I've used Naturell Carpet Cleaning for over 10 years. Mike has always been on time, passionate and experienced regarding the quality of work he provides. He's down to earth and is proud of the clients he services and they are so pleased after the job is done. I would recommend Naturell to anyone who has carpet issues. read more

Got my chair cleaned by this company. The job was very quick since it's not a big chair but it really needed some cleaning. Not all the stains came out but a lot did and the chair looks much better now than before. The guy who came over was very polite and very considerate. He was in and out in an hour. Bonus was that price was best out of the companies that I reached out to. read more

Naturell Carpet Cleaning - Post clean. Still some stain at the top but not too bad - Carpet Cleaning Near Me - Santa Clara, California

Naturell has two great things going for it. One is their patented ecofriendly cleaning agent which cleans extremely well and dries super fast. The second asset is the owner, Mike. I have not met a more caring, accommodating and friendly small business owner in my life. These two unique factors combined, make Naturell a slam dunk, and hands down your best carpet cleaning choice, guaranteed. read more

It took approx. one hour from the moment Jeff gained access to my apartment for him to finish the job. Great results (as you can see from the before/after pictures I attached)! I am very glad I hired Naturell Carpet Cleaning's services for my residential carpet cleaning needs. read more

Naturell Carpet Cleaning - After - Carpet Cleaning Near Me - Santa Clara, California

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Great value with amazing results! We've used many different vendors in the past but will be sticking with Naturell carpet from here on out! read more

Found Naturell after requesting some quotes when my dog decided she would take her anger at the new baby out on our area rug. I really appreciated how easy it was to set up the cleaning. We basically did everything over Yelp in a single day. Mike was lovely to deal with and his pricing couldn't be beat. I was impressed he came all the way out to our place in SF (since he seems to be based in the South Bay and arrived right on time. I always feel like you're given windows of time for these types of things and it's really more of a "guide" than an actual appointment time, not true with this company. I think they were even slightly early. They did an excellent job, explained things thoroughly and even offered to tackle a second rug we had. Like other reviewers said, no smell afterward to content with. No weird add-ons. The price was exactly what was presented. read more

We have ivory carpet that was soiled by our terminally ill senior dog. We hire Naturell Carpet to clean as best as they can and didn't really expect much. They did an amazing job! We can hardly see the soiled spots. A couple of months later, we needed to clean our carpet again because a puppy we were fostering decided our bedroom carpet was her favorite spot to pee. We hired another cleaner because of our schedule. They did such a horrible job. We were worried that they had actually set the soiled spots with their poor job, but Naturelle came out and cleaned the carpets. They did an amazing job AGAIN!!! We are never hiring another carpet cleaners. read more

They carefully cleaned a hand-woven rug that had considerable foot traffic for ~8 years and had it looking as good as new. They were a pleasure to work with, and picked up and returned the rug, sparing me the logistics of bringing it in. Would definitely use their service again. read more

This is the second time I've used this service. Their estimates are fair, there were a few spots that I wasn't sure would come out, Jeff did his magic. Carpets look great! I will definitely use this service again! read more

Naturell Carpet Cleaning - There were 3 spots that I wasn't sure would come out - carpet looks new! - Carpet Cleaning Near Me - Santa Clara, California

Timely responses. Quick to schedule. Great prices and value. Service was quick and my carpet was almost as clean as new. Thank you.

Jeff was great - very responsive, punctual, and got the rugs spotless in a short period of time. Originally I had them rolled up in a shed until they got cleaned and was going to have him pick up and clean at the plant, but he let me know it would be much cheaper to just do it in the house. Appreciate the professionalism. Definitely recommend! read more

Hired Naturell after sending out quote requests via Yelp for Carpet Cleaning in our area. Naturell team responded quickly and with an accurate quote for two bedrooms and staircase of carpet, and were right around our price range. We were asked by our landlord to do this as part of a move out, and after removing all the furniture and seeing the build up on the floor, we're glad we did. Jeff did an awesome job, arrived on time and masked up, took 1.5 hours which was perfect timing. Very friendly and organized. Able to pay by credit card and keep copy of our receipt for our landlord. Would gladly call the Naturell team again for carpet cleaning! read more

I used this company again and was very happy with the service (on time, courteous, the cleaning itself) as well as the price. Jeff is a really nice guy and I do like supporting a small business. read more

Mike did a steam clean for our carpets. And we would definitely recommend Mike! Mike is super responsive. He replied to our quote with a fair price within 5 minutes. He arrived right on our scheduled time. He prepared his own shoe cover and wore mask all the time during the cleaning. And most of all, we are satisfied with the cleaning! We will choose Mike again in the future! read more

Friendly and conscientious. They did a nice job on my old, dirty rug and ended up charging less than originally estimated. I will be back for any further rug or carpet cleaning needs. read more