In December 2023, I connected with Eco Appliance Repair technician, Paul Mahal, to address the soot issue with my two front gas range burners. Paul diagnosed the problem as a failing gas pressure regulator and recommended replacing it along with the burner heads. His quote for replacing the gas pressure regulator was $400, with a month-long wait for the part. I paid Paul $165 for the initial diagnosis. Agreeing to proceed with the replacement of the gas pressure regulator and two burner heads, I awaited the arrival of the parts. However, despite my efforts to follow up with Paul via multiple voice messages and texts after a month and a half, communication was sparse. Later, I received only one text response from Paul indicating that the parts would arrive in five days. After 3 more weeks, I reached to Paul again but he was silence. Then, I decided to seek another technician. The second technician I consulted contradicted Paul's diagnosis, affirming that the gas pressure regulator was functioning properly and only the burner heads needed deep cleaning. We bought new heads instead, from Trail Appliances, and it resolved the soot issue. I advise against placing trust in Paul or Eco Appliance Repair. Their lack of communication and inaccurate diagnosis suggest a lack of professionalism and integrity. read more

Paul is a scam artist, simple as that. I highly suspect any of the positive reviews are actually him, as he seems very aware of social media. He never leaves a paper trail, always has an excuse of why you cannot pay via a trackable means (credit card, personal cheque, etc.). Claimed he did a repair, but the same problem continued to exist, and refused to provide an invoice, or anything in writing. Once we demanded either the invoice or a refund, he stopped communicating. Called the RCMP to report him as a scam artist, but apparently, this is a civil manner, not a criminal one, so it's "buyer beware". Don't touch this guy with a ten foot pool! If you need an appliance repair, try one of the big appliance stores (Trail, Coast, Home Depot, etc.), as they will only work with reputable ones. Good luck, and hopefully this will help you to avoid our mistake. read more

My washing machine starting making a strange noise accompanied by an unpleasant burning smell, then got stuck in the middle of a cycle before finally draining. I called Paul, and he was able to look at it the very next day! He arrived within the time frame he mentioned on the phone, and considerately called when he was en route to my place. Paul provided very knowledgeable and friendly service, and quickly identified the part that needed to be replaced. He made recommendations that would extend the life of my machine and explained the reasons to follow his suggestions. He even came back twice after finding the necessary parts without any additional charge! The washer is working great now and is under warranty for 90 days, so I'm very happy. Paul's price was reasonable and I would definitely call him again for future repairs! -Sarah F read more

There's are only a one thing I hate more then my refrigerator breaking down on a long weekend and that is both my refrigerator and my washer breaking down. I had called Saturday and made an appointment for next day with Paul to come and repair my refrigerator during thanks giving long weekend. Before he had arrived Sunday morning my washer stopped mid cycle full of water. Paul came and diagnosed my fridge and showed what had broken told me how much it'll cost. He has the parts on hand and fixed my fridge within 20mins. Although the appointment was only for my refrigerator he also fixed my washer. He was very professional and knew what to do easy to talk to and communicated what he was doing. I will most definitely only call him for any future repairs I may need and would rate his service at 100%. Thank you eco appliance Happy customer Gina. read more

We called several "recommended" service centers and they only worked from 9-5 Mon-Fri or we were too far to drive! We called ECO and Paul showed up that very night. Even though our washer/dryer stacker was in a tight spot, he did not complain and managed to fix our problem. He took the time to explain the why it stopped working and how to avoid it in the future. I my line of work, I deal with countless trades and Paul gets high marks for his service. He was very polite and professional and guarantees his work. I would highly recommend ECO to anyone and actually will. Paul advised his company works on all household appliances and we will certainly use them again in the future if needed. read more

We experienced issues with our Samsung refrigerator and had other techs come in twice, only to temporarily "solve" a problem that did not exist. My husband looked up Eco Appliance Repair based on the company's reviews - Needless to say, we were pleased and put to ease. Paul was prompt (even though we called him after business hours on a week night), professional, informative and rectified the root cause. We felt so confident with his services, that we referred him immediately to our mum - who also retained his services and had a very positive experience. Our family will certainly keep his business card in our docket and continue to refer him. Thanks Paul! read more

In a time where customer service is not what it once was...well, this company provides the best! My fridge needed to be repaired & the service technician, Paul, was outstanding! He called before coming & showed up on-time too...as he said he would! I have 2 dogs & instead of having to lock them up, he loved them up! I recommend anybody & everybody to this company...having an appliance breakdown is a headache, but Paul & his positive outgoing attitude made for a great experience! Thank you Eco Appliance...and big thanks to you, Paul :) :) Andrea White Rock, BC read more

My fridge freezer wasn't freezing anymore. I called and Paul showed up the same evening. He diagnosed the issue and picked up parts and fixed my freezer the next day. He even explained that my dishwasher smelled funny while running and offered an explanation but never pressured me for any service or parts. He guaranteed his work and was incredibly professional. He explained everything to me and I would highly recommend him to anyone that needs any appliance repairs. read more

Paul just finished replacing the heater coil on my dryer. One of the most friendly and professional service people I have come across in a long time. He arrived when he said he would. Found out the coil was broke and had to pick up the part but he was out the very next day and had it up and running. His price for part and labor was very very reasonable. I will defiantly use him again and will be recommending him to family, friends and neighbors. read more

Our Gas Range was not working properly and we called Paul from Eco Appliance Repair as he was referred to us from our neighbour. He was very knowledgeable and friendly to speak with and was able to diagnose the problem before he even came to my house. He had the parts in hand and within a short amount of time we had our gas range operating once again. THANKS PAUL!! I will definitely refer him to anyone! read more

Excellent service, I called Paul in the morning as I was having problems with my sub zero fridge. He came later that afternoon and was able to fix the problem within about 45 minutes. He bought the part that needed to be fixed with him after discussion with me over the phone. His charge was very reasonable. Definitely would recommend him. Very friendly, prompt and professional Thank-you Paul read more

The refrigerator in our basement was leaking and we called a few places to get a rough estimate for repair. Paul was the only one who not only gave us an estimate but came out on a holiday afternoon. He fixed the problem very quickly and reasonably. I highly recommend him. I have his business card taped to my cupboard if I need him for something else! read more

I had a dishwasher drainage problem, and Paul came the same day to help diagnose and fix it. He was very professional and friendly, and helped solve some of the other appliance 'issues' around the house. Very reasonable rates. Wouldn't hesitate to recommend him to others. He is now in my list of trades people to call! C.W. White Rock, BC read more

Paul fixed my dryer and explained it may not last and may need a new one. That infact happened a few months later. He managed to find a great second hand one for a reasonable price and did the job quickly and efficiently. He is a really nice, friendly, trustworthy man and I highly recommend him for any appliance repair you may have. read more

Paul was professional and friendly from first contact throughout the fix. He was open and reasonable with his pricing and got the job done quickly. I was very hesitant to do a repair knowing sometimes the costs keep adding up to an unreasonable bill or it makes more sense to replace but I am happy I chose to call. read more

Our Dishwasher was leaking and we didnt know what to do. We had called Paul he showed the next day diagnosed what was wrong and fixed it so soon . He is a perfectionist and a magician of appliances. He is also very reasonable and professional. I will highly recommend him to all. read more

this guy ripped me off I am a senior citizen-charged me 380.00 cash promising an email invoice-did not receive-washing machine did not work after 3 days-think he is out of business no return calls-scam artist to say the least am very angry read more

Do not hire!!! owner Paul is a scammer. puts in Faulty parts saying all fixed, takes $$ and refuse to refund. Ignore calls and texts hoping you will give up. Various reviews of same on BBB read more

Paul was polite and professional. The repair was done quickly and for a competitive price. We will be using Eco Appliance Repair for any future issues. read more