Terrible experience. If you have a mini split, I would look elsewhere. 6 weeks in the heat of…read moresummer without air conditioning as they tried to fix it. Every time they touched it they found something different that didn't work. $3k of effort over those 6 weeks and it still didn't work. Quoted me $9k for a new unit. Got a second price at $2500. Not sure how they do on other types of units but don't call them for a mini split.

Worse people to deal with. Four weeks out from them coming out to get me a quote for repairs on my…read moreradiant heat. You'll be better off going somewhere else.

These people are the best most honest people in the business. I wouldn't consider using anyone…read moreelse. They are prompt and and informative and explained everything they did.

TL;dr: This is the company to use…read more After my previous HVAC person (that I liked very much) retired, I needed to find a new company to prepare my furnace for the winter. I got some recommendations from neighbors, looked here on Yelp, and started making calls. Some voicemail, some exasperated office staff, some way overpriced quotes later, the decision was clear, Larry Dalton. The phone call was polite and informative. The service call was on time (actually early) and efficient. The technicians were polite. Other work was suggested, and explained well, (should be done but not dangerous or urgent). I will continue to use them, and suggest you give them a try

Had a problem with my furnace during a cold spell and called Elico to ask when they could come out…read moreand look at it. I spoke with Amanda in the morning and she had Tommy a service technician out that morning. Great service and great people, fixed the problem and they were very reasonable cost wise. I will recommend them to anyone with furnace issues, I will also hire them to make sure my A/C is working properly for this summer. Nice people and quality service.

UPDATE: Just received this email from the owner, James Hayden…read more.. Completely unprompted and 6 months after they did the work at our house. As a matter of fact, we went to a different heating and cooling company to repair the problems with the original installation by Mr. Hayden's company, Elico, and spent over $800 to get it done right. james hayden Nov 4, 2019, 6:11 PM (14 hours ago) to me As you have used equipment through multiple seasons and have left us negative reviews for what we feel no reason as Dan has manipulated the situation for the worst and tried to hold payment in order to force his will on us. This is notice that none of your equipment will be warrantied until all negative reviews are removed. Now this is pretty much the worst customer service I have ever dealt with.

Our heat went out on Saturday night 1/24/26 so we woke up to a pretty chilly house on Sunday. I…read morecalled several contractors as I new how cold it was and people would need help. NWI H&A got to us in less than 3 hours and the tech was awesome and had the furnace up an running in about 15 to 20 minutes. They only charged us $119 for a service call on Sunday which I thought was very reasonable as only one other company was even close to that price. The tech explained what the problem was and gave us advice on how to keep our furnace running well. I am a very satisfied customer.

I had NWI heat&air install my new air &furnace 2 years ago. In that time they came back to recharge…read moreair system twice. Turned on air on 6/16/24 no cold air again. Tried 4 times to reach co. to come out,never called back. Sent text that he dissolved his co. on 6/17/24 and could no longer come out or honor our prepaid spring checkup. I called our former service co. Area Sheetmetal and was told because of shoddy work on coolant line he now needs to cut and replace by leak. Total so far is $1000. Thanks to the owner of this company and his unqualified employees. Run away from this co. If he really has lied to us and is still doing business. Beware of any variant of this business name and owner John or Mike Lopez

14 year old furnace went out 2 days before a day with a high of 12. They came out, assessed, told…read moreus our options and installed a new furnace all within 36 hours. Very very pleased, we all hate when we have to make these purchases but at least Kent was incredibly efficient in the entire process.

10 out of 10 recommend Kent, especially for new construction! Amazing office staff, easy bid…read moreprocess, fair negotiation, and the install team was so respectful! They left no trace and alway cleaned up their materials! Alex B and Zack were the two installer we had and they are the dream team! Holly M (Director of Customer Engagment) caught wind that I was going to build and reached out to ask if Kent could provide a HVAC bid, and I'm so glad she did! She put me in contact with Bob and he made the bid process so easy. I had a finalized/signed bid in less than a week and we were able to negotiate a few other items that we wanted! I reached out to Bob via telephone with questions and he was prompt with his response. I found out later that he was actually on vacation when he responded! Holly also hand delivered information packets about the equipment we would be getting installed. The customer service is top-notch! Kent was my favorite company to work with during the new build. I was able to be on site while all the trades were there at the same time, and the Kent team was always the first to greet me when I arrived! We got the runaround from the other trades about when they would start on our home, but as soon as we gave Kent the green light, they showed up and started exactly when they said they would. This was the first time my contractor worked with Kent and he was so impressed. I was unable to be at the initial walk-through, so Holly and Alex made a special trip back out to the house to FaceTime me and make sure I was informed of the plan! They walked through every room, gave me their feedback/suggestions, and answered all my questions. I was confident that I was in good hands! The walk-through was on a Friday where they laid everything out then Alex made the ductwork on Monday and they were off to the races on Tuesday. I can't thank the install team enough, they were working in below freezing temperatures to get the job done! Kent really is a well oiled machine! The new owners, Stacy and Glenn know exactly what they're doing! New construction is full of twist and turns but I want to give a huge thank you to Holly, Bob, Alex, Zack, and Stacy for making this experience the easiest and most smooth part of the construction process!

I highly recommend JL Mechanical Heating And Air. Let's start with how I appreciate their text…read morereminders and notifications for your appointment. Next not only was my tech on time, he was early. My tech listened to me, explained to me the problems that could be causing my issue, and how each problem could be resolved. He was able to diagnose the problem, spent good time, not rushed, to properly fix my AC, and I'm happy to say my home is cool and comfortable again.

I have to give five stars - from the first call I realized this business knows what they are doing…read more They gave me the facts and pricing to help make an educated decision on my new furnace purchase. I was using my home warranty program, so JL Mechanical was assigned to me as their vendor. I had a new furnace installed and JL Mechanical kept me updated with the date of service plus text messages to remind me and give me a link to track my installation team members. They also email you a snapshot of those who will be doing the installation work. Robert was my guy and he was intelligent, patient, friendly, and answered all my questions. In fact, I've had repairs and installations done in my house before but the entire work area and my house was completely CLEANED UP when they were done. (I can't say the same about Comcast when they drill a hole in your wall) Everything is working great - it's been a few days now and I have HEAT - in fact, the new furnace is even quieter than the previous one and I can't even tell it's running. No more freezing nights wearing sweatshirts and ten blankets to bed!!! Thanks for the help and installation - I greatly appreciate the service, phone calls, and follow-ups!!!

Kris was able to resurrect my 30 year old AC unit. Rather than trying to upsell a new unit, he…read moreoffered a reasonable solution. He then went the extra mile to get all the parts needed and installing them on a VERY hot day.

He did the most through cleaning that I have ever had. Didn't think a cleaning would improve my…read morefurnace, and the noise, but it was so much better after. Doesn't recycle as much as before and much quieter.