A big thank-you to Sara for her help when I needed blankets and comforters washed during condo maintenance. Sara went out of her way to help me. She is a hard worker with a smile for everyone. read more

Eco Laundry - Laundromat Near Me - El Cajon, California

The staff was very rude. I went to use the restroom there as it seemed to be the only available bathroom in the shopping center. I asked the woman if I could use the bathroom and I offered to pay her and she denied me and said it was for customers only. I offered to put money in the machine and start the washer and she said I couldn't do that and she would still deny me even though I'd be a pain customer at that point. She saw me with my child who is special needs and had a smirk on her face when she told me no. All in all it looks like a decent place to do laundry. I do feel like it's rude and it should be illegal and most likely is to deny a caretaker of somebody who is special needs or anybody of that sort. Also you don't know what medical issues someone has and if I had to get to a point to take off my clothes and throw them in the washer would that have make her happy or was she be happy to deny me still? I know people reserve the right to refuse service to anyone but I wasn't being rude and it's the only available bathroom in the shopping center. Most laundromats have it set up to where you pay either a quarter or 50 cents to use the bathroom. This woman was like a troll gatekeeping the bathroom from people. Most places who are upstanding businesses have name tags for their employees this woman refused to give me her name. She completely lied to the owner about what I said to her when I tried to tell her three times I had to use the bathroom and she said I changed my story every time but I did not I added to it explaining that my child was special needs. I get that some people might have bad days but it was hot out and I'm not about to go pee out in public and I'm not a guy so it's not like I can pee in a bottle in my car and throw it out the window like half the guys do. What about all of the service drivers like uber and Lyft if you think about it where can they use the bathroom. I thought by law if a woman's pregnant they cannot be denied the bathroom but I'm sure this woman would have a smirk on her face and happy to deny somebody which hopefully someone does do that that way this business can get turned in. I've already contacted the better Business bureau and I'm waiting for a reply to see what we can do about this situation and the people running it the owner should be proud of their employees right. read more

Eco Laundry - Laundromat Near Me - El Cajon, California

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I used to be a customer here and stopped when the longtime free dry promotion ended. I think this may have been under previous ownership. I understand the economics and challenges of running a business today, so I just started paying to dry like I would have to everywhere else. And what I noticed was that when dry was free, the time it took was also short. The dryers here used to be very fast. And when I paid, the drying was very slow just like it is at laundromats where some machines are good and others not and you just found another bad one. I don't mind paying, but also turning the temp down or not cleaning the screens and the airflow is less, is too much. Reading these other reviews I notice that recent negative ones (except for the complaint about restroom access) are all from people without any other reviews on Yelp. Previous ownership of this location always had good employees. Maybe that is no longer true, I can't say, but when I see a new reviewer saying someone should be fired, I think it's something else and not a legit review. read more

Eco laundry in El Cajon used to be the BEST place to go and do laundry in all of San Diego. When Gina and Rae were running the place the machines wete always spotless and they were ALWAYS extremely helpful. Fast forward to present dau with new owners and employees and its a horrible experience if you are doing your laundry when the older hispanic woman with salt and pepper colored hair is working. Shes rude and definately shows favortism towards hispanic customers. Shes a nightmare!!! If you have somewhere else to do laundry, i recommend that you do so and save yourself the grief of having to deal with this woman! read more

The staff here are incredible! My family uses their fluff and fold service regularly. Always friendly, quick and have never messed up our orders. FYI, don't leave a card tip, because the owner keeps it and doesn't give it to the staff. I found that out the hard way. If you want to tip the staff, do it in cash. read more

Very bad service! Eco Laundry in El Cajon has no quality or honesty at all. They always overcharge customers and provide terrible service. Totally untrustworthy and dishonest place -- I will never go there again! read more

Eco Laundry - Very bad service! Eco Laundry in El Cajon - Laundromat Near Me - El Cajon, California

Just sad to say that would be my last time coming to this laundromat is because I've been coming here for years and every time I come here there's some kind of excuse the bathroom out order. I don't know why they doing this but the thing is if you get a laundromat and we're here spent hours at your laundromat spend money please believe it. You gotta have a bathroom for customers. It's unacceptable and the sign out of order on the bathroom for the last two months so you guys don't let people use it. It's very unprofessional. The only thing I could tell you you lost me as a customer. especially when you have vendor machines in your business establishment that you sell snacks water juices, Red Bull instead of how people gonna buy things from you and when they want to use the bathroom and there's no bathroom available because it closed in put a sign on there for the last two months and on top of that to put the icing on the cake, other staff members let other customers go on there, but I guess they're playing favoritism. This is not right if you have a lot of laundry and spent hours here, I'll recommend not coming here this is not a spot for you. read more

Eco Laundry - Laundromat Near Me - El Cajon, California

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I love it, change my dollars here for quarters. People that work there are friendly and buy dollars which they're pretty friendly. It gets packed sometimes but everyone minds their business and pretty chill plus if it's hot they put the ac. Have been doing laundry here for years. read more

It's good and they try and keep it pretty clean considering the people that go in there

The customer service at this place is truly terrible. The Mexican women who work there seem to be forced to interact with customers, and they offer no assistance whatsoever. The pay range is ridiculous, but the machine won't start, and I've tried asking for help, but no one answers me. THIS PLACE IS IN NEED OF NEW EMPLOYEES AND BETTER CUSTOMER SEVICE. read more

Clean facility, not the cleanest I've experienced elsewhere, somewhat welcoming environment, and I really like the picnic style tables inside to sit at. Personally I feel like there were not enough laundry supplies offered in the vending (like oxiclean, clorox2, etc) My only real issue was I felt the attendant at the window could have been much more friendly. The roll down door was only half way open and they were eating at their folding table (I understand that though). When I walked up to the window to ask a question, no one walked up to the window to acknowledge me. I was simply greeted with a "Yes?" I'm 6ft and shouldn't have to bend down to see if I was the one being spoken to. Only thing I needed was the restroom key. I was able to get it easily and use the restroom and then return it. Just feel like the professionalism and acknowledgement as a patron could have been better and definitely much more warm and receiving. The way your staff presents reflects on your business tremendously. 8/18/2025 10:00am read more

This is my favorite and go to laundromat in the area! It's amazing, I go out of my way just to go to this one. The employees are always friendly and helpful and they're 24 hours now which is so convenient! It does get pretty crowded during peak hours since this is one of the better laundromats in the area, but there are plenty of machines and they work fast since they're industrial. They have washers that take as much as 7.5 loads and they have big dryers too. They have sinks to wash your hands with soap and there are some tables to sit at while you're waiting. There are also a few arcade machines which are fun to play during the wait as well. There is also a taco shop, grocery store, and Big Lots in the same plaza so you can eat or run other errands while your clothes wash. They have change machines but it's very convenient that all their machines take PayRange so you don't need to have cash and use the change machine. I saw a special that said they can give you the first wash free with PayRange. I already used PayRange prior to this promotion but I thought that was cool. I highly recommend this laundromat! read more

Lmao I can't believe I just experienced that. I accidentally spilled soap and the employee made me SCRUB it! NEVER AGAIN keep in mind the machine charged me twice and they did nothing about it. read more

I just moved to El Cajon. I found eco laundry online and saw they had a free wash promotion for the pay range laundry app. I went in and downloaded the app. The free wash showed up in my rewards area of the app immediately. I used the 10.00 free wash to wash a load of blankets. The washer worked really well and the dryers were also very fast. Everything was dry in under 30 minutes. The attendant working there was friendly and let me know that they are now offering a happy hour during the week and that they are about to go 24 hours! I highly recommend this laundromat! read more

This review is based on the customer service I've had the last time I was here. It was Horrible. I was doing laundry here and take naps in my car waiting for my washing and drying . I woke up needing to use the restroom very urgently and asked the laundromat lady if I can use it. She asked "are you doing laundry here?" And I said yes . She looked at me for quite a long time (keep in mind I really have to use the restroom lol) and she added another comment "I haven't seen you in here" I'm about to damn near piss myself. Like come on lady if I wasn't doing laundry I could have went to Manolo or Big lots lol. You're taking your job way too seriously it's sad. I haven't been back since. I live in El Cajon but found a nicer laundry mat in spring valley I been going to. Like, If you see someone in need and you're able to help them... you should help them honestly. It doesn't cost anything to help those in need especially when it doesn't cost you anything. read more

I was disrespected by an employee at this business for no reason and it not only was wrong but the employee was unprofessional and rude. And to make the situation worse she doubled down on her disrespect and told me to complain to management like she was untouchable or something, She then tells me she has been working there for 30 years as if that was a right for her to disrespect a faithful and loyal customer. This lady needs to be fired or retrained and take some classes on professionalism. Please send this review to the owner so she can be dealt with accordingly. thank you for taking the time to read this review. -Eric W. read more

LOVE, LOVE, LOVE THIS PLACE. Have gotten to know Steve, who fixes the machines when broken, is very pleasant, and has helped me a couple of times. I just recently moved to the El Cajon area from Normal Heights area. Use to go to THE CORNER WASH, and Eco is much, much cheaper. It's very clean, have enjoyed talking to the other customers, and they have plenty of large capacity machines. Make sure to let Steve know that Sharky appreciates his help. read more

Machines are easy to figure out if you're paying with card. Although washing machines don't clean my clothes very good & they came out wrinkly af. read more

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2nd time been there I pay extra money for hot wash but still doesn't work I talked to the lady attendant she didn't give any solutions I didn't say anything the first time thinking I had set the wrong wash but this time I was sure I did right!! They have this sign I every wash I don't know why read more

Eco Laundry - Laundromat Near Me - El Cajon, California

Checked out this laundromat on a Saturday evening. We were able to find 4 washers together, plus the dryers were free. All the machines worked, we did bring quarters but most machines accepted credit cards. The facility was clean and staff was helpful. read more

I usually give good reviews about good services regarding establishment that will go above and. And beyond great services. But not this one first time doing a fluff/ fold. Initially when I arrived there no one greated me and I brought my clothes in and it was a sufficient amount of clothes it was weighted. And total came to $150..00 dollars. The first thing I asked is for all items to be hanged on hangers , and not folded . And on top of it I left a $20.00 dollar tip it was stated that it will be ready the following day I arrived every single item of clothing except 3 pieces of clothing was on hangers, And on top of that each piece of clothing was folded sloppy and fast and. Staff did not even bother to take accountability for this. It was egregiously handled read more

The place Filthy and over priced now and also the dryer.25c for 8min (they don't dry well) and lots of machines are out of order it's ridiculous. The bathrooms locked at all time and no employees are here over 30min they been gone and not a since soul is here to maintain the place. Washers aren't clean(I don't know about all but mine wasn't). read more

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Super Clean and friendly people. I love that the dryers are free!! Definitely recommend washing here.

A guy named Justin just wrote that he fixed an issue where his attandant assaulted me with a laundry cart He said issue resolved yet I went by there a few days ago and the girl Justina was still working there and I got NO apology from her or anything as a matter of fact she went into big lots while I was in there and looked right at me if looks could kill Id be dead. Sorry Justin but you have to do better then that. The girl used a laundry cart as a weapon on me and was hurting me intentionally. read more

This has to be one of best laundromats me and my family have ever been to; it's clean and the machines are of extremely high quality. Ray (laundromat attendant) is what makes this establishment exceptional. She is highly skilled, attentive and has amazing customer service skills. She has come to my aid more than once and always with a smile on her face. The laundromat would definitely not be the same without her. read more

I've been coming here weekly for about a year now, and this laundromat is great. The staff is always helpful and the machines do a good job. Today one of the machines went out of order and Ray was so helpful, she brought me a cart and helped me load it into a new one free of charge. read more

The only good thing about this place is free drying. 1) The coin operated machines barely work...you have to wonder if your money is going to get stolen. 2) They are advertising specials that they do NOT have. There is no discount wash EVER. 3) The chubby black attendant with the little Afro is incredibly rude. I was there at 9 months pregnant with a toddler. She just walked up and proceeded to dump my stuff that was in my cart onto the FLOOR and proceeded to say "we can't hold onto carts". I was sitting right there and she could have asked me to remove it if that was the case. The funny thing is, she bypassed 3 other people who had their stuff sitting in the carts to do this to me. She never dumped their stuff out nor asked them to remove it. Plus there were empty carts around for others to use if needed. Pictured is one of the numerous carts bypassed to dump my stuff on the floor. After she dumped my stuff, she went back to the employee area. If you have a policy, it should apply to EVERYone. How low can you go? read more

Eco Laundry - Unfair standards - Laundromat Near Me - El Cajon, California

I get increase in prices everywhere, but they use to offer free dying. For the price you pay for the bigger machines the free drying was worth it. Even now they have increased the washing machine prices between 2-3 dollars and now you have to pay for drying. 25 cent for 8 mins only. So if you use a big machine and then need to dry you need at least 30 mins of dry time otherwise your clothes don't dry. This is a big rip off for families. Alsp most dryers dont work as same as manchines. Vending manchines are almost always broken as well as their bathroom. I hate to say it I will no longer come here anymore after 3 and half years. read more

I've been a regular at this laundromat for years, still solid. Ray is the best attendant they've had. She is there to quickly answer customers questions and help if they need assistance. She is a TRUE asset to the business. She's there on weekends, holidays, etc. Give the lady a raise! :) Like the price of everything else, washing here has gone up a bit, however the free drying making washing here a no brainer. read more

I never knew about this place. Today first try was great. Everything clean and easy to access. Drying is free. Machines are new plus they continuously clean/maintaining them. If you have delicate cotton shirts just like I do and want to wash them yourself without damaging, this is the right place. Most important part, your questions will be answered and if you need help, just ask Gage, He is extremely helpful. read more

Eco Laundry - Laundromat Near Me - El Cajon, California

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This place is epic The quarter machine works! Workers super friendly! People don't really bother eachother and I'm glad the soap vending machine is here :) Gina is wonderful!! She's super ful helpful and answered all my questions :) read more

Lately I found myself in need of another laundromat. The Eco Laundry is close to home and It does offer free Wi-Fi you have to hand your device over to the attendant to log you in. I didn't really care for that very much. This laundromat does offer free dryers and it does kind of make competition for both washers and dryers a little stiff.They have everything available from single washers to six loaders.I've always gotten clean clothes and no matter how crowded it was I was always in and out in a hurry. Tell her no really nice laundromat and four stars out of five! read more

Come here when Ms. Gina is here. She is on the ball. The place is clean and she is always helpfull. I only go there when she is there bc. the guys that were there a couple times were lazy! read more

This laundromat is AMAZING! It is clean, in an area that I feel safe and most of all a 5 star rating is due to the gal that runs the ship...Gina! I came in to do some comforters, that would not fit my washer and dryer and she was so helpful and thoughtful! She is like a one gal army multitasking! If I had my own business, I would definitely try to get her to work for me! It's not that easy to find work ethics like this! Great experience!! read more

I came in and place looks nice, Plenty of washers and free dryers however I paid five dollars for a washer #46 to be exact it took my money and froze. I was looking for a customer service representative and I was shocked that this place didn't have anyone here to help its customers. I called the number listed no answer. I had to spend additional money and move my laundry elsewhere. (Update) I returned to get my clothes and I saw the the associate who I explained the situation to showed her pictures she apologized and gave me a wash credit she was kind and expressed how much customer experience meant to her and was great at resolving my issue. read more

Wow this place is awesome we had an issue with our laundry and the attendant was on lunch Gina she broke from her lunch and came right away and helped us with a smile Feels Like Home read more

I'm grateful for one of the attendants who work there. I had lost some items and she was very helpful in finding them! The staff is dope, I know it could be a lot dealing with some of the folk that come in there but they're patient. read more

they used to be the best but now they want you to pay to dry but instead of a lower washer because now you pay to dry they went up on the washer how sad the staff seem to want to help anyone that is not black they are rude at times. i need them to make it make sense read more

What kind of business has only one bathroom and is out of order ???? I was highly disappointed when I was told this , they recently installed sinks , something they should had done years ago, it's a good place to wash but not sure if I'll be coming back . read more

I always have a decent experience when I do my laundry here. It's a laundromat in El Cajon, what can you really expect?? The washers and dryers are new and I've never had any issues with my items being bleached or discolored like at other places. The wash cycles are QUICK! And the dry is FREE! read more