I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

A job well done. Quick and thorough. I appreciate how responsive the team was. Recommend them to…read moreanyone in search of carpet cleaning

It was very easy to schedule a time on yelp. Eric called me morning of to see if he could come…read moreearlier than scheduled. Job was done well and took less than an hour. Eric was very friendly and informative. Thank you Sterling Carpet Care!

I rented a Rug Doctor carpet cleaning machine 3 times in the past 18 months. Each time, I've also…read morebought the Rug Doctor "oxy-steam carpet cleaner", to a cost of $50+ poorer each time, and that is if I've returned the rental in the 24hr time-frame. My self-cleaning process has gone something like this: go to the grocery store, wait in a line, pay for a rental, roll a machine to my car in the parking lot. Load it in the trunk, unload it at home, find lots of hair leftover in the machine, clean it out first, yuck. Put the cleaning solution in, add the hot water, and get wet! Seriously, I'd fill the reservoir with hot water and solution, while spilling some of the mixture on my clothes or feet or both. Roll the machine with some number of gallons of cleaning solution to the offending carpet. Turn on the machine and prepare for vibration city. 2 minutes later, the cleaning solution is gone. Repeat the steps starting at filling reservoir, getting wet, then restarting the cleaning where I left off. Maybe I'd finish a room with solution left over, and when that has happened, I'd then decided I should keep up the process with another room; after all, I rented the machine for 24 hours, so I may as well maximize my rental. Repeat, repeat, but oops, the cleaning solution runs out. Then during the next afternoon, I can still feel dampness in the 'cleaned' carpet, and I'm saying to myself, "oh shoot, I've got to get that machine returned before the 24hr time runs out". Which usually means an extra errand stop for the day. Late Monday afternoon I realized I needed to clean the carpets in two bedrooms, and for one of the bedrooms, I had need to get it cleaned before Thursday. I contacted Wes at Five Step Carpet Care, asking if they had any openings on Tuesday or Wednesday. I heard back from Wes via email, then by phone, within the hour. This company fit me in the next day (Tuesday). They arrived at the earlier part of what they committed to. Before they started the cleaning process, I was given a business card describing their 5-step system, and was even more pleased when I learned they use non-toxic and biodegradable chemicals. The two bedrooms, (which were cleared of most furniture), along with a strip of carpet in another bedroom that I requested after they arrived, took only around 30 - 40 minutes, and only cost me a few dollars more than my DIY sub-standard process. By the end of the day, the cleaned carpet was not looking soiled anymore, and it was dry. I never had this kind of result with a DIY process. Plus no worries with logistics for picking up, dropping off, buying chemicals, or making a mess of myself.

Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

Very good service. Used ChemTrue several years ago when moving out of a rental house. Carpet looked…read morebetter than when I first moved in after they were finished!

Professional, fast, reliable, great service! Joey is so responsive over text and scheduling was a…read morebreeze! He was able to get out a few dark stains, pet odor smell, and was even able to repair a huge rip in the carpet! I highly recommend ChemTrue!

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

This was my first carpet cleaning experience with any local company. After two years in our new…read morehouse (with little kids), our carpet desperately needed a cleaning. I called and asked about their special for two rooms and a hallway for $125. The gentleman on the phone told me that rooms larger than 200 square feet would cost more (I forgot the actual price) and any special treatments would cost additional as well. He helped me schedule a time for the following week. About 15 minutes before the scheduled time, I received a phone call letting me know that they would be arriving soon. I wasn't there but my partner was there and said everything went well. We opted for the basic cleaning and didn't expect all the stains to be removed (for example, some chalk paint in the hallway). The carpet looks much better! The invoice noted the stains that couldn't be removed and the traffic wear pattern in the hallway. We had reasonable expectations for what carpet cleaning could do and are satisfied with the entire experience. Would definitely hire again for future carpet cleaning needs.

Most professional carpet cleaning company I've ever dealt with. Exceptionally professional even in…read moregeneral. Really well organized (great communication, follow up and confirmation system. Polite, friendly, on time and helpful. Had a cat spraying problem and job was urgent for me. They booked me promptly and addressed sofa and carpet area taking extra care and initiative to apply enzymes to deter continued spraying. I will definitely use them again!!

Great job! Very nice technician very accommodating scheduler and the owner is fantastic. I highly…read morerecommend my carpets turned out beautiful unfortunately I did have a stain that wouldn't come out, which was my fault and the technician had some great ideas which I will pursue one of which was to patch another piece in which I had never thought of, and I may have full steam do that as well great job!

I set up an appointment online. Very easy process. I scheduled an appointment and service was on…read moretime. He thoroughly cleaned our carpets and cleaned our dining room chairs too. The best carpet cleaner in Reno. Took his time methodically and treated a number of pet stains. Just incredible. Fantastic job! Very affordable price. Highly recommend!

Wow! What a fantastic job Baron did on cleaning our disgusting carpets. It had been a while since…read morewe cleaned our carpets. At home cleaning machines just don't do the job. I was doing yoga on my floor and it smelled awful so I decided I really needed some professional cleaning. I looked at Yelp and saw the job they did on other houses and decided to try the company. I just can't believe how clean the carpets got! I was ready to buy new carpeting because I didn't think they were salvageable. The work was professional and I am super happy with the work. I

Amazing service and price!! Highly recommend for all your carpet/couch cleaning needs! Rich was…read morehonest and fair. Quality work! Best value!

Our cat had damaged several areas of our carpet, and Rich's repairs are virtually invisible. He…read morethen cleaned the carpets in the entire house. In the past, other carpet cleaners left the carpets soaking wet. In this case, they were mostly dry that evening. I highly recommend Rich. His work is excellent, his prices are very reasonable, and he's a very nice guy!