Thank you and your team for the outstanding service we received from CJB Pest…read more Kyle, your technician, came out to our home and did an exceptional job. He was professional, knowledgeable, thorough, and took the time to explain everything clearly. It's refreshing to work with someone who truly cares about doing the job right and providing great customer service. Please pass along our appreciation to Kyle for representing your company so well. Experiences like this are exactly why companies earn loyal customers and referrals. Thank you again, and we truly appreciate the excellent service. We will be leaving a positive review. Best regards, Scott

Everything in person was great. Mike spent time to find the cause of your issue, and explained his…read moreprocess. Offered products but didn't oversell. I would have liked a call or text the day before with a more precise arrival time, other than the 4 hour window assigned.

I've used this company several times in the past and the service is always top notch! I recently…read morecalled them again because I heard a weird noise in my attic and thought it might have been an animal or bats. It ended up being bees and I am so glad I called! They were quick to respond and took care of the issue the same day. Plus it didn't cost me an arm and a leg and got a military discount to boot! Thanks Bugzilla! You're my go-to every time. :-)

I can't give them a rating. I was dealing with several exterminators at once and I had an…read moreinspection set up by the time they gave me an estimate amount for a treatment. The company I went with called as soon as I posted the question and gave me a price for an inspection which would apply to the treatment IF a treatment was needed. treatment price would depend on what they found during the inspection. When I went back to check on the estimate from Bugzilla, there was no mention of an inspection prior to treatment or what the treatment would entail, just a price which seemed very high to me. Since I already had an appointment set up with another company I didn't follow up any further. My apologies for not letting them know.

We received very quick service by a knowledgeable technician. He addressed the problem I called him…read morefor, and also found another hive which he took care of. Pricing was reasonable. We will definitely use The Pest Doctor again.

My home was visited by some unwanted guests. I got a quote from The Pest Doctor and a few others,…read moreand the price was very reasonable. The owner, Jeff, was responsive, friendly, answered all my questions, and showed up promptly for our appointment. He did his job quickly, and so far so good! I will definitely call The Pest Doctor in the future if needed (but hoping I don't).

Conversation #1: I called them because the condo association for my mother's condo uses this…read morecompany. My mother is a hoarder and when the tech Bruce went out it was wall to wall stuff. I called and talked with Bruce and had to argue and yell at him to get him to email me the prep sheets to get the condo ready for a heat treatment to kill bed bugs. Several times he said "I don't think the prep sheets will help" and "I don't do prep work". I managed to argue him into emailing the prep sheets which I then sent to the vendor cleaning out the condo. Bruce has quite the ego on him, and wanted to be at the condo telling the cleaning crew what they needed to do. Conversation #2: I called Rose Pest and again got Bruce. He must have recognized me based on my mother's address. He told me we could have a nice conversation or he would hang up on me if I was going to yell at him. Well, he was/is the one being fing unprofessional. So in this conversation, his ego again thought he should be at the condo telling the cleaning crew what to do. I told him his company could go out there in 5 or 6 days to look at the condo to see if it was ready for a heat treatment. He doesn't want to talk to my elderly mother. "I'm going to tell her, and then she tells someone else?" "Yes, her children, we talk to her. You can write it down on a piece of paper. She'll have the prep sheets and you can go over them with her." Bottom line, he is still focused on the hoard he saw and that it will never be removed for him to go in with large heat machines and fans to do a treatment. He finally said "Why are you so focused on the prep sheets?" I told him "I had to argue and yell at you to get the prep sheets. That was not good, not good." Then he says: "In a normal living situation they would be relevant." So if I say that in 5 days it should be a normal living situation, his ego doesn't hear it? How unprofessional! Reluctant to share prep sheets with a client! To repeatedly say "I don't do prep work" then in 2nd conversation, say "Oh I do prep work. If more prep work needs to be done I can do a quote". OMG! Fing amazing! So I tell him if more prep work needs to be done, he can give my mother a quote. Clean your home like you're moving out before hiring this company for a heat treatment. I hope you don't get Bruce.

From the owner: At Rose Pest Solutions, we take pride in our rich history as the nation’s oldest pest management…read morecompany, originally founded as Rose Rat Exterminator Co. by Solomon Rose in 1860 in Cincinnati. Solomon was a pioneer in pest control, creating innovative products like a phosphorous paste and spray gun. We expanded significantly from the 1950s through the 1980s, acquiring several companies and unifying under the Rose name in 2004. Now led by the Ives family, we are dedicated to maintaining a reputation for professionalism and exceptional service to our clients. Our Home Service program offers year-round protection against common household pests, giving homeowners peace of mind.

Great service! The entire staff couldn't be more professional and courteous and completed the job…read morewithin 24hrs as promised!!

Amazing excellent service .. very efficient and professional .. highly recommend! Drew performed…read morethe service at my home and is a gem who is knowledgeable about all sorts of vermin and household invaders. Excellent work

They show up at apptmt time. They have wisdom in most if not…read moreall wildlife. Ours was red squirrels in between floors of our old house. Costs were reasonable. There is disposal fee if critters caught. We met a few of the staff. Trustworthy and know their stuff. Check on costs of critters caught removed.

Had raccoon in attic that had some atypical issues .Steve was excellent.He knew exactly what to do…read moreand took the time to explain the situation

Horrible experience with the Ann Arbor Critter Control. Called at 8am to say there was a raccoon in…read morethe trap, yay! I was told my service window was 10-12, that passed. called and it was 1:30-3:30pm, that passed. called again, by 4:20pm that passed. The local office manager was suppose to call me, that never happened. now it's 5:20pm and they can't get a hold of anyone because they are all "in the field". The raccoon has been in a trap for 17 hours in sub freezing temps exposed to the wind without water and there is still no time frame and no communication. I paid $1000 for humane removal, how is that humane? I was told once the animal is trapped its swift service. I'm still here waiting for a call, absolutely shameful. I do NOT recommend!

I do not recommend this company in Ann Arbor for wildlife removal. I was misled regarding…read moreexpectations. They presented it as if they would be coming and continuously removing wildlife trapped whereas they left only two traps. On at least half of the days of the week the trap was closed the next day with the food removed with nothing in it. They couldn't explain why this happened. When I inquired about leaving only two traps the employee said that he could leave a third because he was done for the day and didn't need it. One day they left the trap and almost immediately it caught an animal and I called asked him if he could come get it so that in the next 24 hours we'd be able to catch another and he would not. I lost out on an opportunity and the animal then had to sit there for an entire day trapped waiting for him to come get it. The person who came out was not very experienced.

Not effective, High priced and very rude customer service. Just pay your money, shut up if the…read moreservice is ineffective. I have to chose a star rating, it would be zero...

Asked them to take care of a giant bald faced hornets nest at the top of my second story gable…read more Thought I was clear on wanting it gone. They said it wasn't a problem. Came home to a nest still at the top of the gable. I guess they only spray for 200$. Felt misled On the scope of work and the person who did they work wasn't super helpful to my wife. Other than that they answered quick and came out the next day which was cool.

Great service . Kenneth is my regular guy and very professional. Inexpensive pet service .bGood job…read more. Excellent customer service..

The service provided was OK, not great, rather average and the results were mixed. The real issue…read moreis the company itself. Nightmare company to work with. The contract is meant to be misleading. Everything is automated. You call the phone line and half the time you're hung -up on and the automated system can't hear or understand your response. The people in the office, if you ever get to one, are generally helpful but are quick to kick the can down the road to the one or two people who can actually do something. I think this, unfortunately, is the way these types of businesses are going. Automation and AI replacing people and thus, common sense. Endless emails and texts from the company for different promotions, chasing for payments that had already been made, etc. I will take my business to a pest control company where I can deal with actual people, not robots. Generally not worth the value.