STAY AWAY from EcoGuard Pest Management.
This was one of the worst customer service and cancellation experiences I have ever dealt with.
They had no problem signing me up online/digitally, but when I decided to cancel, suddenly I was told I could not cancel online or by email and was forced to call and speak to multiple representatives "for account security purposes."
The first employee said she could not help me and transferred me. The second immediately started pushing discounts and price matching after I clearly stated multiple times that I wanted to cancel. Then I was blindsided with a supposed $200 cancellation fee that was never clearly disclosed to me when I signed up.
After several minutes of arguing, they finally agreed to cancel my service. The second I asked for written confirmation of cancellation, the representative hung up on me.
This company charges significantly more than competitors while only servicing quarterly, and when you try to leave, they make the process as frustrating and difficult as possible. I had to inquire about extra services multiple times due to their quarterly service NOT taking care of the pest issues.
California consumer protection laws exist for a reason. Companies should not make cancellation harder than signup or pressure customers who are simply trying to end service.
Be very careful before giving this company your payment information. Save every email and document every phone call.
Update:
Hi Curtis,
Thank you for your response. However, several statements in your reply directly conflict with my actual experience and raise serious concerns under California consumer protection law, including California's Automatic Renewal Law (Business & Professions Code §17600 et seq.), as amended effective July 1, 2025.
To clarify the record:
I did not initiate or complete enrollment solely through a phone consultation. My signup originated digitally through Yelp, your website, and electronic communications. Your company had no issue allowing electronic enrollment and electronic execution of the agreement. However, when I attempted to cancel, I was told I could not cancel online or by email and instead was required to call and speak with multiple representatives.
California law now explicitly requires that consumers be allowed to cancel in the same medium used to enroll, or through the same medium normally used to interact with the business. Businesses are also prohibited from using cancellation processes that are unnecessarily difficult, obstructive, or designed to discourage cancellation.
In addition:
* I repeatedly and clearly stated that I wanted to cancel, yet the call immediately shifted into retention tactics and price matching efforts rather than processing the cancellation request.
* I was then presented with a purported $200 cancellation fee that was never clearly and conspicuously disclosed to me prior to execution of the agreement.
* At no point during the signup flow was this fee meaningfully explained in a manner consistent with California disclosure requirements for automatic renewal or service agreements.
* After eventually agreeing to cancel my account, your representative terminated the call immediately after I requested written confirmation of cancellation.
The fact that EcoGuard ultimately waived the fee does not change the underlying issue. The concern is that the fee was invoked only after I attempted to cancel, despite not being properly disclosed beforehand, and that the cancellation process itself was materially more burdensome than the signup process.
California's consumer protection statutes exist specifically to prevent these types of practices, including:
* obstructive cancellation procedures,
* inadequate disclosure of material contract terms,
* and retention practices that pressure consumers after cancellation has been requested.
I stand by my review because it accurately reflects my personal experience with your company. Consumers deserve transparent terms, clear disclosures, and a cancellation process that complies with California law.
I appreciate that you ultimately honored my cancellation request and waived the fee, but I hope EcoGuard reviews and updates its cancellation procedures and disclosure practices to ensure compliance going forward. read more
