Avoid This Hotel If…read moreI could give this hotel zero stars, I would. I booked a room with one king bed and a pull-out sofa, but when I checked in, I was given a room with only a king bed. When I called the front desk, instead of trying to fix their mistake, I was told I was wrong. There was no apology, no attempt to verify my reservation, and no effort to make things right. I was traveling with my wife and our two toddlers. Because the room didn't have the sleeping arrangements I reserved, my wife and children had to share the king bed while I slept on the floor. When I asked if they could provide a rollaway bed or any reasonable accommodation, I was told they would charge me even more for something that should never have been necessary. The night staff was rude, dismissive, and completely unprofessional. When I asked for the manager's information, the employee refused to provide it and wouldn't even tell me his own name. That's not customer service--it's avoiding accountability. The only employee who treated us with respect was James the next morning. He listened, apologized, and provided the manager's contact information. Unfortunately, despite leaving my information, the manager has never bothered to return my call. To make matters even worse, I was charged more than the price I originally booked the room for, with no clear explanation. This hotel failed at the basics: honoring a reservation, treating guests with respect, resolving a problem they created, and following up afterward. Families should think twice before staying here because if something goes wrong, don't expect anyone to take responsibility. I will never stay at this Hampton by Hilton again, and I strongly recommend looking elsewhere if you expect professionalism, honesty, or even basic customer service.

The Morgan Hill Hampton Inn is probably my favorite Hampton Inn - and I have stayed at many…read moredifferent ones, in California and on the east coast. It is beautifully decorated, clean and super quiet. I always check in the afternoon, and the afternoon manager is wonderful. She is efficient and professional, but also warm and friendly. After I had checked out, I realized that I needed gas. I didn't know the area, didn't have enough gas to make a wrong turn, and I was on a tight schedule. The afternoon manager saved me. She told me about the two options for gas in the area, and explained how to find them in detail so I wouldn't end up wandering around, lost. She was patient, cheerful and understanding. The Morgan Hill Hampton Inn itself is a lovely, well maintained property, but the afternoon manager's kindness and interest in my well being took it to the next level!

I needed to change hotels as our location site for work changed to a place more located towards…read moreGilroy. This is an IHG Holiday Inn Express, my usual chain I stay at while away from home. This location is super convenient to get to for freeway access. It just off the 101 at Dunne Ave. Turn north on Condit Rd and it right there on the left, next to a McDonald's. The only food around here seems to be fast food chains, so you might have to drive a little to get to real food. Check in was easy, no lost reservations or any other problems. My room was easy to find and the door key worked on the first try, amazing how many times that doesn't work! The room was clean and the WIFI worked fine. That's the first thing I check! Can't do work without that! The bathroom was clean and the water pressure was good, so there's endless hot showers for me! Coffee was available in the lobby as with most IHG properties. After a day of work out on location, I can use a shower and some coffee to get me through he rest of the day and evening. Now I gotta find a place for me and the crew to eat a decent dinner. At least the breakfast here is dependable, all about the same at all the IHG properties. It's a nice decent hot breakfast buffet, all you can eat, and a couple of guys on the crew can really eat! There's potatoes, eggs, omelet thingys and that amusing pancake making machine. Oh those cinnamon rolls are the best, the one thing I look forward to at Holiday Inn Expresses. So far a decent stay, just wish there was better food nearby.

I was in the Bay Area and needed a place to stay for the night. I chose Holiday Inn Express located…read morein Morgan Hill, CA, due to the good ratings & cheaper price booked on Priceline.com. I was very dumbfounded on Yelp how their rating was so high and left me regretting booking here after my experience. When I drove in to their property, I noticed there were barely any guests' vehicles in their parking lot. Even the nice front desk woman that checked me in said it was really slow that night. Here is my breakdown for my 1-night stay. The good 4/5 -Friendly front desk woman that checked me in. -Decent cable TV channels. -Comfortable bed. The Bad 3/5 -Their bathroom fan was really loud. -Their elevator had me second-guessing if I should use the stairs instead because it felt a bit shoddy and was a little bumpy for being only 3 floors. -Excessive noise from vehicles outside. -Dirty showerhead that was not mounted properly. -There were fewer options for breakfast than at their other Holiday Inn Express locations. -Below average juice quality and taste. The Ugly 1/5 I was going to use the bathtub but found some nasty-looking rust or something of the kind. -Their breakfast tasted old; maybe it's from yesterday's leftovers they just reheated due to lack of occupancy. I didn't see any bacon or hash browns or potatoes like other Holiday Inn Express properties. The biscuits were rock-solid hard and super dry, and the sausage links tasted old and not fresh like their egg omelettes. -Coffee tasted a bit sour for some reason, even with 1 pack of sugar and 2 pumps of creamer. -When checking out, I requested the final portfolio, but the morning crew couldn't provide one SMDH. It doesn't matter if guests booked through a third party; it should be available when asked. If I were in the Bay Area again and needed to choose a hotel/motel to stay in, this Holiday Inn Express in Morgan Hill, CA, would not be on my top 10 list.

I really enjoyed staying at this courtyard. First of all it's in a wonderful location with lots of…read moreshops lots of food lots of everything nearby. It also has a really great gym which was really nice after a very long drive. The room itself was decent however they have a big gap on the bottom of the door and a lot of light was coming in at night. I ended up putting a towel underneath the door to stop the light. The bathroom also made a funny noise when you flushed, but other than that, it was a good stay. I am a little upset that you have to pay for parking. I don't understand why it's not like it's in a major city. Both gentlemen at the counter when I checked in and when I checked out were really nice and also very helpful

I made a reservation for my daughter bday for the 24th of June. Never got an email or phone…read moreconfirmation and my card didn't show any pending transaction. They end up charging me after the fact and said they can't refund me. I asked them how can they charge me with no confirmation send to me and they couldn't give me a reasonable answer. Left the manager a voicemail and never got a call back. F THIS PLACE. Just imagine how many ppl they did this to and got away.

I had the absolute pleasure of staying at Cordevalle Resort. It was a part of a golf trip that one…read moreof my friends put together up north. We started the trip with what I can say was a can't be beat resort stay here. We each had our own king rooms that honestly almost made me hate my own home. From the start of the stay pulling up to the security gate and getting greeted with so much energy and friendliness then being handed a rosemary bag to bring you into the mood. Immediately I knew I would love this place. The valets were great. The lobby staff were great. I was at the resort for two days and I swear I never touched a door to open. My room was ready early which was a bonus and the room. Again just great. Spacious. Ultra clean. All the amenities you could want. Fridge bar area. Fireplace. Sliding double doors to a private patio overlooking a fantastic golf course. Giant bathroom with separate soaking tub that was divine. I could review the golf all by itself. Super nice caddy Jack who it was a pleasure to spend the day working alongside and perfect weather because it can certainly get hot out there. We had a catered private lunch and then we had dinner in the bar area and everything was, you guess it, perfect. I will be back it's just a matter of when.

We stayed at Cordevalle for a few days while their golf course was closed. It was very relaxing and…read morewe felt like we had the place to ourselves. Not sure how busy/crowded it feels when the course is open, but having the course as a backdrop to our dining experiences and our room was beautiful. There is a hiking trail we didn't attempt because it was windy and our allergies were already bothering us, but a very nice option for those without allergies (or not staying during the spring). There are also pickleball, tennis and bocce ball courts and a nice gym! Our room in the resort was very spacious, they were really accommodating with baby amenities for our 15 month old which is always helpful when you're traveling. Cordevalle provided a crib, baby bath tub, baby bath supplies and a diaper genie!

I recently stayed here while traveling to Northern CA and it had everything I needed. Super…read moreconvenient location near the 101. Very little parking, though. I had to park in the nearby hotel's spaces. The hotel charges $14/night for parking a car- not too bad. They don't have a fitness center but they do have an agreement with the hotel next door to allow guests to use their fitness center. It was super easy to do and no issues. My room was great- super clean and spacious. The bed was really comfy. This is a great hotel!

Stayed here for a week while in town on business. Figured be good to have some cooking stuff so I…read morewouldn't have to eat out every night. Was a good idea but didn't work out well. There seems to be families living here with kids screaming and running the halls all hours of the day and night. Food and trash in the elevator as well. I would not recommend staying here if your in town for work and need sleep or quiet

This place is in need of a make over. For what we needed it was perfect as far as location to the…read moresport complex. But there was no soap in the bathroom to wash our hands, the bathroom light flickered like we had a ghost and a lot of the room lights would time out and shut off so we were constantly turning them back on. The morning we were checking out we found a small roach in the sink which was gross and worrisome about what else might have been in the room with us or now in our bags on the way home. I will say the staff is very courteous and super friendly. Miranda was awesome on the phone when I made the reservation and the gentleman that checked my family in was helpful and welcoming. The breakfast was good and stocked. It was mostly food to be heated up in the toaster or microwave (packs of oatmeal, burritos, breakfast sandwiches, waffles, muffins, bagels, yogurt and cereal) but I wasn't expecting a buffet. It was perfect to grab and go. If we didn't find that bug in the bathroom I would say we would come back if we needed to stay again.

Needs much updating. We had no soap or bath wash just shampoo conditioner. Breakfast was not a…read morebreakfast. It was cold cereal. Employee was very helpful getting us a couple extra pillows since we only had 2 small ones.

Well, first time for everything. I'm writing this review while I'm still at the facility. First…read moreoff, when I read reviews I ALWAYS sort them by newest first. Anything older than 18 months gets ignored. Anyway, not sure what was going on here years ago that spurred all those dreadful reviews and photos, but I can honestly say it ain't going on now. Everything about this place is just fine. The staff, lobby, rooms, hallways, elevator, breakfast, all good, and plenty of TV channels. The fitness room is spacious with a sauna, restroom and shower, and the pool and hot tub (or whatever it's called) and surrounding area look fine as well. If anything changes for the worse over the next two nights I will update this review. That's it!

I think they have a great staff that tries very hard to do a great job every day…read more They have consistent effort to create a inviting environment to all guests. I wish them well. The housekeeping staff seems to take extra effort to make sure that not only the bathrooms are well maintained, but do an excellent job on keeping tge rooms clean and well maintained. Keep up the good work.

Place is older but owners/staff seem very odd. Giving a very creepy stalker vibe, even in middle of…read morenight. Felt like they were spying on us or something. Can't place it. But very hard to enjoy ourselves as such.

My experience was horrible they are very disorganize not blow drying in the room not ironing table…read moreand iron to press clothes.The only gives a one bath body wash bath curtain was so disgusting had a black spot in the back ,bathroom door so dirty and not hands soap in the dispenser .plus not tissues boxes .Absolutely disgusting and one of a lady in the front desk so rude so it's not nice that I can say about this hotel .For sure first and last time we will stay there .They need to be more organized and a little better clean .Please people who read this not pls do not to stay there is so disgusting.Again was horrible hotel room. I'm so regret stay there big times ..