My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

By Choice Appliance got back to me the same day I put in my project. It was Sunday so I followed up…read moreMonday. I was able to take my Kitchenaid mixer in that afternoon and pick it up the next day. Couldn't have gone smoother. Thanks By Choice!

We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!

Why do appliances always seem to break down over the weekend? It was Sunday when the refrigerator…read morestopped cooling. I am so happy to find Ivan. It's hard to find someone to trust. He was quick to respond. Came out the same day to diagnose the issue. Very knowledgeable and spent whatever time it took to explain the problem, the history of the brand and the steps to cure the problem. The part was ordered and he was quick to schedule the install. His price is very very fair and it was a weekend call! I am thrilled with this company and highly recommend them. They have earned my trust and I will be using them in the future. Thank you Ivan!

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

DO NOT USE THESE CROOKS…read more They up-charged the parts for my refrigerator by OVER $200 and then proceeded to charge $240 dollars in "labor" for 20 minutes of work. This was a fix I had done previously on my refrigerator for about $45 by myself. The job they did for this insane fee was performed because the technician couldn't speak English so he could not explain to me what the problem was, so I went with them on a bit of faith that it was an issue I could not handle. After the job and all this crazy thievery, was when I realized it was something I could have done on my own for HUNDREDS of less dollars. I waited to write this review until the manager called me back, which he did FIVE days after I asked to speak to them and then had to ask again. Please note that they will respond to this negative review below. Whatever they say will be a bold faced lie. Do not use this company, they are liars and cheats.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

Had another issue with the Kitchen Aid dishwasher and searched and realized I used Todd 6 years…read moreago. Called him yesterday and he showed up today and fixed the leak!!! Same quick and reliable service. I just need to remember I had him in my phone from the 1st time.

2nd time using his services, he did a great job finding a leak and fixing my dishwasher…read more When I noticed the leak I immediately thought to call Appliance Expert to repair it even though I had had multiple dishwasher repairman work on my old dishwasher.

They were supposed to fix my washer, but instead they kept giving me excuse after excuse, saying…read morethe part "was never in." It took them almost two weeks just to show up and look at it. Then they told me it couldn't even be fixed because the washer was completely broken. They promised me a refund since they couldn't do the job. I paid about $500. It is now March, and I have been fighting for my refund since January. The lack of professionalism and accountability is ridiculous. This whole experience has been beyond frustrating. They absolutely suck.

I read the last 2 reviews and my story is almost exactly the same. A tech came out to check on my…read morewasher that was not working and said that the main board needs to be replaced. That was on 03/22/26. On 04/23/26 a tech came back out with the part but the port did not fit the washer and they had to reorder the part. After weeks of waiting and poor communication I reached out on 05/11/26 to cancel the back order and cancel the service repair. They told me the back order was canceled and they were processing my refund but I have still not received the refund or any updates. I will be reporting them to BBB and will be disputing the charge with my bank as fraudulent. If you are reading this please stay far far away!!! Do not use this company!!