I left a previous review for replacing our 75 gallon tank; this time we had a sediment blockage that was causing our hot water recirculation system to become ineffective. I tried myself to remove the blockage with a "Sediment Buster" tool, which didn't work. Dustin came out and cleared the problem within about an hour, including cutting and rebuilding the recirculation plumbing. The price I'd call reasonable for a plumber that knows what they're doing. read more

Prompt service and replacement of our water heater. From phone call to completion the work was done within just a few hours.

I called the Payless main number on a Friday morning after discovering my 23 year old water heater had been leaking. They set a 1:00 - 3:00 appointment for that day & Dustin showed up at 2:15. He inspected the old setup and showed me quotes for several options. We agreed on a fair price and he got to work installing the new water heater right then (it was already in his van). The job was done and dusted a few hours later. As long as the new one doesn't explode on me I'd definitely recommend them! read more

Jerry Did a great job! Got the job done right the first time. Fast efficient and friendly. Worth every dollar! and the follow up 4 month later from Jennifer was really appreciated! I'm located in East County and I appreciated the great service overall. read more

Nobody likes to deal with a leaky water heater. Nobody. When I went out to my garage and saw the flood, I unfortunately knew what the issue was. Fortunately I was able to get a hold of Payless Water Heaters and they sent someone out right away. Lucky for me they sent Aldrin M. out to my house because this guy really knows his stuff. He was careful to point out where the problem was, why it was leaking and was professional and friendly with me while discussing my options for a replacement. There was no pressure to choose a particular type or model but he very carefully pointed out the positives about each of them. After the decision was made, he went right to work and in no time I had hot water and a dry floor. He was neat, very communicative and I couldn't have asked for anyone to be nicer. He even took the time to walk me through several water heater maintenance procedures to prolong the life of the new heater. The water heater is great, but I'm sure I could have gotten a water heater from somewhere else. What made this bad situation all okay, was Aldrin. When you have to make a make a quick decision and get help quickly, you hope you are getting someone who knows what they are doing. Thanks, Aldrin. read more

Prompt service and on time. Water heater started leaking at the base and Jerry came out to fix with new unit on hand. Quick turn around!

Highly recommend- they responded immediately, I was able to get an appointment right away, and the technician, Jerry V was very patient in explaining all of my options thoroughly. I purchased a new water heater and installation by Jerry V went very smoothly. read more

super quick to respond and very knowledgeable. Sal was extremely friendly as well. Definitely recommend if you are in need

Jerry from Payless Water Heaters came by on a very short notice after an emergency water leak appeared in the ceiling above our water heater. Turns out the water heater is fine and the common pipes were leaking. Jerry was courteous to waive the service fee completely after diagnosing the issue. Definitely will follow up with his team again if I have water heater issues! read more

My water heater started leaking and flooded my garage. I called the number on the tank, which happened to be Payless. They answered the phone at 9:30pm and scheduled a technician, Dustin, the next day. Dustin arrived on time, took me through my options, and got my new water heater installed right away. Will definitely be calling Payless if something were to go wrong in the future! read more

I called Tankless Water Heaters because I was so tired of waiting forever for hot water. (I mean, really, forever.) I had buckets in each shower, buckets in the kitchen, etc. to save the water to put in the yard, but after 12 years in our house, I was tired of it. I wasn't sure what the solution was, but thought maybe I needed a new water heater in a different location or different piping or something. Dustin came out to talk with me. He said my tankless water heater was aging, but basically was working fine and didn't need replacing. Instead he recommended an Aquamotion water recirculating system, which I had never heard of. Chris and Mike in the sales office talked to me about this and gave me the information I needed to understand what this was and how it would work, and we decided to do it. They had to order the parts so it was a while before the next appointment, but then Dustin returned and installed the system, with his helper Aldrin. We love the system. When we want hot water to do dishes or take a shower, we just press a button and wait a couple of minutes and we have hot water! No more hauling buckets around. And everyone, from Dustin, to the sales folks, to the people in the office who call to schedule appointments were GREAT communicators. We always knew exactly when someone would show up and they did everything exactly when they said they would. This sounds basic, but I've had lots of other experiences when people showed up late, or not at all, so I was delighted with the communication. I strongly recommend Payless Water Heaters! read more

We got our water heater replaced. The service was affordable and quick. Thanks for the quick turnaround.

Heater was not working , Got my heater fixed with them. Very puctual and responsive team. read more

Dustin did a wonderful job! He was flexible and reliable. Got someone in on short notice which was pretty handy

I am very reluctant to leave bad reviews and I almost never do. But in this case I felt it was my responsibility to educate potential customers. My tankless water heater (Noritz) had a leak. Before the repair guy from Payless Water Heaters came over, I looked up the price of the unit. $1300.00 including taxes. The guy from Payless came over and gave me two options A: Fix the water heater. Cost: $1500 or B: Replace the water heater. He gave me an estimate for the replacement cost. A whopping $3700 including the unit. In other words, they wanted to charge me $2400 for the labor. I estimated that it would take about an hour to replace the unit myself. I ended up ordering the unit online and my guess was correct - it took me an hour to swap the heater. Now, I understand that everybody needs to make money. But charging $2700 for an hour of work is not ethical. They are taking advantage of uneducated home owners who don't know any better. I hope they will see this review and go elsewhere. Payless Water Heaters - I think they need to change the company name. read more

They responded quickly. Before the technician showed up they emailed me his name and photo. Dustin was knowledgeable and efficient. He showed up on time and the work done was good quality. read more

Mikie finished the water heater in 3 hours in the next day. We are very satisfied with the good service.

I'm happy with the quality of the work. They were very fast and prices were competitive. I called because my water heater broke. They quickly diagnosed the problem and provided options to repair or replace it. Because my water heater was very old I decided to replace it. But They were able to replace it immediately, because they had everything needed on the truck. They also hauled away my old water heater at no additional cost. Everything was done within a couple hours. The company followed up and made sure everything was done to code. read more

I requested a quote via Yelp for replacement of our water heater. Brian and Josh were very responsive and provided me with good information, and a quote without even coming out to the house. The quote was right in the middle of the range that I got from five other plumbers. I hired someone else because, as a retiree on a fixed income, I need to make every dollar count. But, I would consider Payless again for a future need. read more

We had a issue when the water heater was not producing hot water. Payless water heater number was on the water heater and my husband called their number. The person who came told us that "After diagnosing it our professional recommendation that this water heater be replaced due to its age/condition." They charged $59 for the visit. The estimate given was $699 to replacement of Icon gas valve kit. To replace the 75 gallon tank water heater without city permits - $2875. To replace 75 gallon tank water heater with city permitted inspection - $3380. We called a plumber that we are familiar with and he came and did a reset and fixed the issue in about 10-15 minutes. Please be very careful dealing with this company. Always get a second opinion! read more

Super responsive. Got a whole new water heater bought and installed in just a few hours. Zack was the tech. Very professional and friendly. read more

Very bad service. They charge more and do a shity job. I hired them for my tankless water heater installation. They come unprepared with a recirculating pump not working. The Payless water heater guy tells he will come next week to install a new recirculating pump. Never calls or show ups. I called several times and then after 3 weeks they sent someone who did not fix the problem but messed up our plumbing that my filter water got messed up. read more

Thankful that our issue was a quick fix (knock on wood). But anything that has to do with a potential broken water heater can be STRESSFUL. Payless Water Heaters responded to our call and was able to come and see us same day, on a Sunday, when most locations are closed. We received an email with the time frame to expect our technician. Then we received a phone call 30 minutes prior to their arrival. Our technician, Aldrin, was prompt, professional, and thorough. He ensured that everything was working before he left. I appreciated that we discussed "just in case" options if we ran into the same issue for the future. Aldrin was pleasant and was reassuring. Thank you!!! read more

Dustin arrived for estimate and provided several options. Payless offers a higher quality water heater so that's reflected in estimate. Dustin did a great job with install! read more

Josh S came out to our house tonight and was great. He was very knowledgeable, thorough and professional. I appreciate his customer service, his providing us many options and attention to detail. He was a great representative of Payless Water Heaters. read more

We had the pleasure of getting acquainted with Payless Water Heaters through an insurance claim. Payless Water was a great ally for us, guiding us through the process, helping us to get our water heater replaced quickly. Aldrin was very professional, informative and got the job done! read more

We had a water heater put in by them and had one issue afterwards. After calling Josh and him sending Aden out for the issue....well let me say the wife is smiling. We all in Del Mar are happy to have a company like this helping us. Well done Payless water heater in Carmel Valley Gregory read more

Quick, proficient and reliable! This is my experience with them: One of our tenants in the 92056 area contacted me in regards to a small leak adjacent to the water heater. Knowing this as a bad sign and wanting to prevent any large damage, I quickly turned to my trusted Yelp app. Payless was quick to return any questions and was knowledgeable. They were able to fit my tenant in that afternoon. Once there, Aldrin the tech called with the overview of the situation. He was able to complete the job within a few hours. A+ job to this team! read more

Aden did a great job and was professional, cordial and hard-working. We will definitely use this company again!

Payless Water Heaters and Rick M. Did an outstanding job installing a new 75 gallon water heater. They not only matched other quote, but were able to get the job done immediately. Rick was very professional, answered all my questions and did a great job in a very timely manner. I highly recommend. Bob in Carlsbad read more

Great experience purchasing a new water heater. Aldrin was reliable and courteous and did a great job in replacing my 15 year old water heater. Possibly the best price after comparing 5 other companies. Definitely recommend Payless Water Heater. read more

They were prompt and thorough. They installed a check valve on my hot water line to prevent backwards flow for free (didn't have one before). The valve didn't work properly and started rattling a few weeks after installation. The company returned two more times to replace and repair the valve and didn't charge me any more money. I appreciated the extra effort and integrity. Just exceptional. read more

I called on Tuesday and had a service appointment on Wednesday. They called to let me know the technician was in his way in advance. My 14-yr-old water was leaking and needed to be replaced. Michael Stevenson (Irvine location) was prompt, professional and friendly, explaining all of my purchasing options. I qualified for a couple of discounts and know my new appliance will outlive me! read more

Very pleased with this company. I got estimates from five companies for a hot water tank replacement and Payless gave me the best price and were the only company who tried to fix my tank before confirming it needed replacement. They are honest and professional and I highly recommend them. Their technician Rick M. was informative and wonderful during the new installation. read more

They notified us before they came. Texted us when the service tech was en route. Showed up on time. Evan, the tech was polite and knowledgeable. Very positive experience. read more

Last night , Greg came after a full day of work with a smile and positive attitude. Great Service and he was here till 10pm. Great personality and great work! read more

Rick M. came on time and did very professional work to install a water heater today in my hone. And his advice about water pressure is so helpful. read more

Well, due to a project that took an entire day, we were without a water heater for longer than we wished. However, once Rick arrived, we were in great hands. He stepped up to seek guidance on how to reduce the cost of our repair and was successful. We saved hundreds of dollars because he called his office to ask. He then sought other ways to save us money successfully. Beyond all that, he was very professional and got the job done right and quickly. You bet I would recommend their services. read more

Our water heater went out and Rick with Payless came right out the next morning. He was great , very efficient and did the job in a timely manor. The price was very reasonable and included their many discounts. We shopped around and they had the best price. I highly recommend this company! read more

Their technicians were very nice and service was prompt. While I do appreciate that it hardly makes up for their incredibly high prices. I was in a hurry and needed my tankless water heater fixed and boy did I pay for it. Since the defective parts were covered under warranty it should have been much cheaper and when the work was done they refused to provide a detailed invoice so I could make some sense of what they did. I most likely will not be using them again in the future read more