I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership's website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold "as is" and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week--after five weeks--it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists--my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership. read more

Well I am still waiting on a email from ron the service manager, ive been a tech for 20 years, ive done failure analysis for 5 years, transmission rebuilder, engine builder, diff builder....point is I know my way around a car. I try to never bring my car to a dealer or any shop if I can avoid it for issues just like this but I had some warranty left on my 2017 charger and it need a ac compressor. drove my car for 3 months or so after it got replaced by there tech, put it up for the winter....got her out and two weeks into warm temps my ac isn't working. brought it back up to them and I as told my air box rubbed threw the line, so I thought ok that's my issue, Ill fix it and then bring it back so they can charge it up. come to find out the line was snapped off at the a/c compressor. now based off my experience as a tech and the century of knowledge ive never seen a a/c line snap off right at the a/c compressor unless it was weakened by it getting bent back and forth, and it weakened the point of the line and then when I turned ac on the psi snapped the line. pretty odd that I had no issues then I get a a/c compressor fixed and now 2 weeks into warm weather the line just magically snaps....not buying it. so I wrote ron a email, included pictures and I have yet to get a response. im actually not even trying to get them to eat the total cost, ive already bought and replaced the line and I said id pay half the cost of the recharge fees..... so needless to say when something happens there never wrong, they must all just be perfect, and lets just screw over the customer. I work at a dealer myself currently and we have had customer come in and complain about something that we knew 100% is not our fault but we still work with the customer to keep them happy, because word or mouth can hurt a company a lot more then eating a couple hundred dollars that I know can be written off. so don't bring your vehicle there unless you want more problems and then have to pay for those problems. read more

Brought my car in for an oil change and asked them to check out a noise that I was hearing in the back of my car. I went to go pick up my car later and they let me know that there was indeed something wrong on the passenger side and it was going to cost me around $800 and they were going to have to order the parts in and schedule me for about a week out. After I weighed my options for a few days, I called the dealership and left a message that I would not be able to get the car fixed as we were going to just park it. I had a large repair Bill last year, $7,000 for a new transmission, and I'm just not ready to sink more money into the car. I have another car to drive so no problem. But, now when I go to pay for my oil change, they want to try and charge me for a part that I guess is not returnable that they ordered. They never informed me that the parts that they were ordering were not returnable. I never signed anything stating that I wanted them to for sure do all this and in fact I have left two messages on their voicemail letting them know that I wanted this repair job canceled. But instead I get Joe from service arguing with me and my wife about the money that we are supposed to pay them for a part that is not returnable. I will gladly pay for the oil change but I refuse to be bullied into paying for a part for a car that I'm not going to drive and don't want to sink anymore money into. I'm sorry that whoever you get your parts from has a no return policy. If they had a restocking fee of 10 or 20% I would consider paying that as that would be fair but I am not about to pay almost $200 for a part that isn't going to be used. Very disappointed in how they have handled this issue and I will not be returning here for any future service after I pay them the $60 I owe them for a oil change. read more

They made me feel very welcome. Had a great experience purchasing a vehicle. Chris worked hard to get me exactly what I was looking for in my price range, and their finance department went right to work on getting me the perfect payment, and got it! Now I'm the proud owner of a 2013 ford f150!!! Thanks Chris for the great deal!! read more

The owner, Ed Koehn, seems like a genuinely nice guy. The owner's son, however, is a public relations disaster. Keep him in the back room!

Not only do they sell lemon cars but they have racist staff and support such staff. This place is a joke