John took care of me. I could not be happier. My parents got my moms wedding ring here 20 years ago and they could not be happier with the service John as provided over the years. His staff worked with me in tackling a very reasonable budget and educating me to know how to stay within a reasonable price range. You could tell they loved the customer and had a real interest in making sure you were treated perfectly. John has connections in the jewelry world only a really established jeweler could get. He produces a quality that is top notch. He uses only certain cut diamonds and holds himself to high standard. Don't waist your time anywhere else, try Personal Touch first. One more thing, we hd an issue with a surprised move and were unable to pick up the ring and they offered to drop it off at my families house after hours, which is just beautiful. They are wonderful. read more

this is the only jewelry store I will go to. John and Maria are just awesome. if you're looking to design something unique John is your guy. this store is so much fun...the jewelry is amazing and so much to choose from. read more

Personal Touch comes through for me again. I was able to purchase a Valentines Day gift and get it mailed to me in NY. I've been a customer of John's from when he was in NY and I continue to do so since he relocated to VA 30+ years ago. Personal Touch has a very wide selection of top quality merchandise and the staff is very professional and friendly. Keep up the great work. read more

Absolutely terrible! 0 STARS should be an option. I came in with a size 6.5 and needed it sized down to a size 6. I was told it would be a week and then I could come pick up the ring, a week past and no call. I call 11 days after dropping the ring off and I am told that they need 3-4 more days. I started calling around to find a show that can actually fulfill my request on a their own stated deadline. I called Personal Touch Jewelers back and requested they don't work on the item but they said they already started working on it and that I can pick it up at the end of the day and it will be ready ( how did it go from 3-4 days to the end of the day???) when I arrived with my wife the ring was NOT ready and we had to wait another 45 minutes when the ring did finally come IT DID NOT FIT. IT WAS NOT A SIZE 6. We tried to show that to the sales associate with a European accent who admittedly denied that the ring was still too big. We even tried the size 6 sizer that did fit and then the ring that was claimed to be a size 6 still did not. AND STILL WERE FORCED TO PAY TO BE LET OUT IF THE STORE Don't waste your time or energy trying to reason with these people they do sloppy work at best read more

Staff is terrible and they do not value customers. They're very rude and their sizes are not true to fit. Wasted my time here, you're better off going to a Jared or a zales before you go here. Selection is the size of someone's closet and you can pay half the price at a real small business read more

Disgusting staff and terrible service, not only did they scam me on the price, they also scammed me on the service! Sized my ring down and guaranteed it would be a 6 and it's not even a 6! They held my ring in the shop for 11 days for a 2 day service and it was still not right! It took for me to tell them I was taking my ring elsewhere in order for them to even get it started 11 days later! The lady was disgustingly rude about it and I'll never visit here again. If you're thinking about it just go somewhere else this place sucks. read more

Friendly service and very honest. I needed my wedding ring enlarged (yes after 15 years it was too small). Because it is a very thin band, they weren't sure if they could just resize ($25) or would have to add extra gold ($75). When they called to say it was ready, they told me it would be $25. Very honest-- I would have absolutely no way of knowing whether or not they added extra gold. And without my even asking they cleaned the ring for free. It looks great and fits perfectly now. read more

From start to finish, I could not be more pleased with my experience with Personal Touch Jewelers. I had two incredibly unique pieces (necklace pendant made with a diamond made from my Mother's ashes and a bold ring) created. Every request was honored and the jewelry is more exquisite than I could've imagined them being. Thank you to Personal Touch for capturing my vision and creating two treasures I could not cherish more! read more

I had a loose clasp for a miraculous Virgin Mary necklace that my mom gifted me. A PROFESSIONAL by the name of John, fixed my clasp spring and even helped to open a ring so that the medal could get on the necklace without a problem. Would highly recommend. read more

I have been in this shop a few times for repair work and every time the service has been exceptional and the owner and woman working there have been extremely friendly and helpful. I highly recommend this place and will continue to be a customer there. They have my full trust in all of my jewelry! read more

Kind and courtesy customer service. John's character and attention to detail is what you want in a jeweler making you a piece of art that will last a life time. Pair that with the sweet greetings of the sales lady, you got a winning team! Thank you both for helping me create my dream engagement ring! read more

Personal Touch Jewelers - My dream engagement ring and the dreamiest backdrop. - Jewelry Near Me - Fairfax, Virginia

Lee Hwy's brightest store carrying a huge number of jewelry designs and custom made show pieces in Fairfax. Excellent choice for engagement rings as well as diamonds and gems. I frequently visit this store to browse their quality inventory for my investment needs. read more

Personal Touch Jewelers - Jewelry Near Me - Fairfax, Virginia

I have been a customer for well over 20 years and am always quite pleased with each visit, whether to buy a beautiful piece of jewelry, have a ring resized, appraisals, repairs, and custom pieces....have done it all and am always 100% satisfied. John always has exquisite pieces to choose from, very classy, and his staff are always pleasant, knowledgeable, and patient. Highly recommended. read more

Whether you live in Fairfax or have just relocated to the area. This is the place to go. The proprietor John Espisito and his spectacular staff are patient, creative and extremely knowledgeable. No matter the need. Whether it be a repair, a cleaning, an appraisal for any of the various reasons you might need or want one, for a special gift. And of course most important a custom design. John is the man to see. read more

Highly recommend Personal Touch! John (the owner and Jeweler) and Maria are absolutely amazing - so friendly, trustworthy, and not pushy at all. Buying a diamond can be an overwhelming experience, but they made it so easy. They helped me and my husband understand all the options and really took their time with us. They made us feel comfortable and welcomed. I didn't feel rushed or pressured at all. Will definitely be back for all future jewelry purchases! Can't recommend Personal Touch enough! read more

I followed the extremely positive yelp reviews to this small local jewelry store. My usual store of 20 years closed and I have been foundering trying to find a new one. Conveniently located in a beautiful shopping center this store has amazing staff with great senses of humor and knowledgeable. They have some of the most beautiful jewelry ive ever seen. I went in for watch repairs and left a forever client read more

My family has been going to John for years. My parents have purchased several pieces and I've had a few rings resized and stones replaced. He provides beautiful pieces at top notch quality and is a lovely staple of the community. I will go to him for any quality jewelry I need. read more

I have been a customer at Personal Touch for over 30 years. John recently created my anniversary band for our 25th wedding anniversary and reset my engagement ring diamond in a new band. I am beyond thrilled with the level of quality and craftsmanship. John and his staff are true professionals and I am a very happy customer. read more

I'm originally from PA and needed to have my engagement ring sized, but I didn't know where to go. I heard about Personal Touch Jewelers from a friend and I am so glad that I listened to her! John did a wonderful job and had my ring back to me the next day! I have found a jeweler her in VA for sure! read more

Just stopped in to get my wedding ban resized and a watch battery put in on my lunch break. They did it while I waited (thought I'd have to leave the stuff and come back), with a smile from staff and owner, and it cost next to nothing. I heard nice things about this place and they delivered. Didn't seem at all bothered that I wasn't spending thousands, and were just quite pleasant; no snootery in this place. I'll go back when I need nice stuff for my wife. read more

I would definitely never recommend this store for custom jewelry. I had a terrible experience with the owner John who is emotionally fueled, which is ridiculous for a businessperson. I will say the ladies who worked for him were fine and cordial. If you choose to do business with them, make sure you have EVERYTHING written out word for word of your expectations because one area that was lacking was documentation. The issues started when we had a miscommunication of expectations for the pricing of my jewelry [for 2 rings]. The engagement ring came out fine, and never did I say that the craftsmanship was poor, or that it was lacking. Simply put, it did not meet what I wanted; but that did not mean it was bad or that I put his work down. I left the store unhappy with the outcome of the ring, and not receiving both bands, as I had expected. I received no calls within the following week to ask why I was unsatisfied, nor to even follow up on why I did not purchase the band. When I asked to negotiate the pricing for the 2nd piece of my jewelry (band) based on the price he charged me for my engagement ring, we did not come to an agreement. John took my reasons for why I expected a lower price to be "degrading" his work and he said that I could just return the ring for a refund of my money. This was what I intended to do but after speaking with other jewelers they said that it was his job to please the customer, and to make the jewelry that was expected. I had intentions to purchase the wedding band, after my ring was fixed to my liking, and they were minor changes. When I called to express my desires John completely cut me off telling me he had lost sleep over this interaction and that he was highly upset and wanted to be done with me. He said he wanted to stick to the original plan of me returning the ring for my refund. YOU ARE A BUSINESSPERSON AND A SELLER. I AM THE CUSTOMER. YOUR JOB IS TO MAKE ME HAPPY. John consistently told me in almost every conversation we had (about 5) that he was the best in the area, I couldn't get a better price, his work was outstanding and his job was to please his customers. For someone that talks himself up so much, he surely did not follow through. The credit I give him is his work was fine, but his attitude is ridiculous and I cannot imagine ever having to do business with someone like him again. Good riddance. read more

This jeweler is absolutely the best. John can work with all people and all budgets, and the finished product will be outstanding. John is a great designer and very knowledgable. If you want the best then see John Espisito at Personal Touch Jewelers! read more

Efficient, thorough, and friendly. I walked in for an appraisal at 9:45 not realizing they don't actually open until 10:30 and they were still incredibly pleasant and completed the appraisal before they were technically open. The appraisal fee is priced perfectly. We still need to purchase wedding bands and Perfect Touch will definitely be on the list of jewelers to consider. read more

The customer service at Personal Touch is as good as it gets. My husband and I went there originally to have my engagement ring and wedding band designed. The help and guidance we received was great and they absolutely worked within our budget. Since then, I have been back and had a necklace designed using a family diamond, and to buy gifts for several family members. We have received nothing less than GREAT customer service. If you need to make a special purchase of jewelry, I highly recommend PERSONAL TOUCH JEWELERS. read more

I purchased a stone elsewhere and brought it here along with a setting design based on my girlfriend's preferences. In just over 2 weeks and at an extremely reasonable price I was absolutely delighted to see that the custom-made engagement ring turned out even better than I could have hoped - absolutely gorgeous work! Everyone who works here is so friendly and courteous. There was zero attempt at upsell (something that drives me crazy at other businesses, particularly jewelry stores), just wonderful people who genuinely enjoy making customers happy. For as long as I live in this area, I will not look anywhere else for custom jewelry or repair - I can't recommend highly enough! read more

Unprofessional manager and owner. I brought a brand new watch in to be fitted, and when my watch was returned to me, it was scratched, and bent. The manager and owner did not take responsibility for the damage, and blamed it on me. Owner also used profanity and threatening comments during the interaction. read more

Everyone at Personal Touch Jewelers gives the best customer service! All of John Esposito's creations are exquisite and he can custom design almost anything! We highly recommend them for all your jeweler needs. read more

I have been a customer of personal touch jewelers for over 20 years. John Esposito and hi staff are terrific to deal with. The jewelry is top of the line and John is very fair in pricing. Sandy F. read more

I went to Personal Touch when I was ready to buy an engagement ring last year. I had no idea where to start or what I could expect for my money, and Anka was very helpful and patient every time I went in there to browse and get advice. I had a diamond to use already, and she was great with helping me choose the right setting. Not only that, but her advice probably saved the diamond. My fiance ended up breaking one of the prongs on the ring, and if I had gone with a 4 prong design instead of the 6 prong there's a good chance it would have been lost. Everyone was great and very friendly throughout the whole experience. read more

I have known and worked with John at Personal Touch Jewelers for more than 20 years and have been most satisfied with his professionalism and attention to detail. He thoroughly explained the process and the quality of the diamond and then created a beautiful setting. His prices are fair and was very accommodating. read more

As someone who goes to Personal Touch at least once or twice a year, I'll join the vast majority of happy customers. John is knowledgeable and above all fair, and what more could you want? OK, maybe his bedside manner is not your cup of tea, but he is a businessman and not a doctor so give the guy a break and be glad we have a fair jeweler in Fairfax. I agree with one poster's "write it down" admonition, with ALL such service negotiations & not just jewelers! It protects the customer and the merchant. In the one minor dust-up I have had with John the written word put us in agreement, for which we were both appreciative. The pleasant, attractive staff of ladies at PT always emit the impression they are giving your issue their undivided attention. The smallish store is neat, classy, and yet comfortable. While you are there, check out those high end watches, true drooling material! read more