All very kind and professional. Treated us with respect and not a number. I would recommend this…read morecompany to anyone who was in need of eye care. They are very knowledgeable and thorough.

They have the beautiful new office now. I have always seen Dr. McMullen but was able to get in…read morew/Dr. McKim a lot quicker this time. I love them both. They aren't rushed at all and take time to explain things. Also, loved everyone in the office. Anna is amazing at her job. The office manager was very helpful, too. I highly recommend them.

Dr. McAllister has taken care of my family and me since we moved to the Springs more than 15 years…read moreago. He's a fantastic doctor who's always willing to go the extra mile--jumping through hoops to get my vision right. We're really grateful for him.

Overall they are great. Getting my sunglasses has taken over 2 months now, though. My first…read moreappointment with them was last year. This year I went back to them for my annual check. Doctor and tech were great. Picked out some glasses that were paid for by my insurance. I looked into what it would cost for new sunglasses but it was too much (out of pocket for me) so I elected to get new lenses for the sunglasses that I got from them last year. 2 weeks later I got a call that both the new glasses and the sunglasses lenses were ready. Went in and the glasses were great but the sunglass lenses were definitely not the right size for my frames (even though they had the info for the correct frames). 3 weeks later the new lenses finally arrive. They left a voicemail that told me this and that I should make an appointment but that I could also wait for the lenses to be ready. I was not told that I could only get these lenses put into my frames Tues - Thurs (the person that can cut the lenses to size is only there on these days) so, since I was off on Friday, I went in. I was then told that that was why they said I needed an appointment (but skipped over the part where they also said I could wait). So, I made an appointment for the following Tuesday. On Tuesday I went in for my appointment, gave them the frames and told them I would wait (they told me 30 to 45 minutes). 45 minutes later they brought out my sunglasses with the new lenses. I was then told that the lenses have some scratches around the edges and they were going to order new lenses again so I can have "perfect" lenses. They will call and then I will have to go through this process all over again. If the timeframe is the same as it was for the lenses I currently have, it will be at least 3 weeks before I get the final (hopefully) lenses. If that is the case, it will have taken 2.5 months just to get lenses. Each time I went in to get my lenses, I was given a token apology that never seemed sincere. In fact, one of them apologized in a way that made it sound like they were apologizing for me making a mistake (for not making an appointment as they suggested even though I was given the option to wait and never told why I needed an appointment). I know mistakes happen but they aren't even trying to make it up to me in anyway (like offering any sort of refund since they made the mistake a couple of times now). I am definitely frustrated and will consider changing providers next year.

I have been here twice. I have no idea why some people have placed negative reviews here. All of…read morethe staff members are outstanding. They offer additional services without pressure to buy. The prices are in line with other providers. Dr. Heck is outstanding! In 50 years of eye exams, I have never had a better exam than the ones I have had with her.

I go to Dr Garwood every year. Jesus is usually the one that helps me with my glasses and contacts…read more Everyone has always gone out of their way to be helpful. The two of them are amazing. I have some unique challenges because I got the short end of the gene pool stick when it comes to my eyes. Dr Garwood has come up with genius solutions for me. I love them. I would give them 10 stars if I could.

I'm so tired of poor customer service. Pictured below are my glasses from 6 years ago, notice…read morethey're in perfect condition. That's because I'm VERY careful with my glasses. I have since replaced my glasses and in under a year they've broken twice. So twice I've had to revert back to the old glasses. When I originally called the same associate I talked to today told me, "yeah come in we will exchange them." When I arrived today I'm told my prescription "JUST expired". I could have and would have came before they expired but she didn't bother to tell me they were expiring. Then she tells me they will replace them in THE SAME FRAMES when previously I was told I could exchange them for frames of equal or less value but instead she told me "this is *really* it" as if it's my fault the product they sold is awful and as if these won't also snap in a couple of months. The first replacement I paid for the warranty you're not doing me any favors in fact you've cost me weeks of seeing poorly. Then despite my having told her they broke both times while being cleaned she brings out a harder case so I guess she was accusing me of lying?? Because how can a harder case prevent them from breaking while being cleaned. I'm so tired of this process, I am not the problem or the glasses below would have broken a LONG time ago. I also asked that the manager call me and two weird things happened one I said have "them" call me because I wasn't aware which gender the manager was and she snapped at me "SHES A HER" ok, unnecessary correction and overly rude, next she pulls the glasses back and said well then we aren't replacing them because "this is all we are doing" (again, like this is a favor and not a service I paid for.) Ok, I get it, can I please leave with my medical device. This is the second time this process was terrible and I paid for their warranty. I'm the one who should be upset this is a multibillion dollar company that is held privately and the people there seem more concerned about saving them a couple hounded dollars then doing the right thing.

BEWARE!!!!! Worst…read morepolicies, worst customer service, lazy staff, horrible selection , anything but helpful, rude. Need I say more? Encourage you to go elsewhere!!

Wonderful doctor! Had strabismus surgery earlier this year and even though I was having second…read morethoughts when I woke up, the next day I was very glad I had it done. Dr. Carlson spends a lot of time telling you about the surgery and what to expect-not many doctors are this thorough. The surgery was a success and I highly recommend her to any one who is looking to have it done.

From the owner: Ophthalmology - Board Certified Cataract Surgeon Pediatric…read moreOphthalmology - Fellowship Trained in Children's eye disease

I went in for a VA evaluation. I was so impressed, I immediately made an appointment as a…read morecustomer, More to follow.

I went to OptomEyes and was given a very thorough eye exam by Dr. John Rabins. He showed how I…read morecould be seeing much better. OptomEyes has the latest technology. There were instruments and machines I had never seen before. It was the most thorough eye exam I have ever had. I got new progressive lens glasses and I see much better. The quality of the lenses is much greater than you will find at discount eye stores. He even put me on vitamins to increase the pigment in the macula of my eyes. This reduces my chances of developing macular degeneration. I was so impressed, I sent my thirteen year old daughter in and he was great with her. I will never go anywhere else.

Besides our unpleasant interaction with the girls at the front desk, our visit went very well…read more Appointment availability was great, we were able to get an appointment within 3 weeks of scheduling. Check-in was pretty seamless, except for the ladies at the front desk, who were pretty rude at check-in when I had questions as to why my insurance wasn't called for pre-authorization prior to my appointment. At the time of scheduling, the person on the phone assured me they would call my insurance for pre-authorization. So when I learned that this had not been done, I questioned the front desk about it, they became very defensive and short with me. One of them even kept rolling her eyes, which is very unprofessional. Fortunately, we got the insurance sorted out and they got us back pretty quickly. The doctor seemed a bit rushed but was still thorough. We were directed straight through to select our eyeglasses after our exams. The eye glasses technician was very patient with us, especially when trying to select glasses for my 8 year old. Overall, we had a great experience. Glasses were also reasonably priced (with insurance). Would definitely return.

Shawna was so amazing! she knows how to make your day so much better! she was so amazing go with…read moreher when you go to get glasses! she is amazing!

My wife and I purchased glasses. Emilia and Candace were both most helpful. They explained the…read moredifferent qualities and features well. Also why we are having vision issues with our Costco glasses. Final price with insurance was about 25% higher than Costco. 60 day guarantee on frames and RX but no refunds. They want you pleased!

Natalie Miller, an Optician at Pinnacle Optical North is absolutely fantastic!!…read moreShe was so very helpful, patient, knowledgeable & understanding in assisting me in my decision re: my new glasses. Once I made the choice of frames, I went back to Pinnacle North numerous times for adjustment's, advice & reassurance , resulting in complete satisfaction with my new glasses! Natalie never failed to greet me w/a smile while patiently working with me for as long as it took to quell my concerns! Angela & Trisha were also very helpful, & pleasant contributing to the feeling of always being welcome to come in without hesitation. I highly recommend Pinnacle Optical!!!

I had such a wonderful experience with Angelique at the front desk. Even though I'm no longer a…read morepatient there, she treated me with the same kindness and professionalism as if I were. From the moment I walked in, she warmly welcomed me, checked me in, tightened and adjusted both pairs of my glasses, cleaned them, printed all of the paperwork I needed, and even took the time to explain where I could go that accepts my insurance. She truly did all the legwork for me when she easily could have just pointed me in the right direction and sent me on my way. It's Monday, and we all know customer service can sometimes feel rushed at the beginning of the week, but Angelic never made me feel like an inconvenience. She went far above and beyond what anyone would reasonably expect, and her genuine willingness to help made a stressful situation so much easier. Angelic, thank you for your incredible attitude and compassion. The world truly needs more people like you. You're a wonderful example of what exceptional customer service looks like, and I hope your kindness is recognized because you absolutely deserve it.

Today my wife and I went in for a scheduled appointment. There were only two people working the…read morefloor when we came in so we went to go look at the glasses on display. When a salesperson was available, my wife walked over to him and he ignored her until she mentioned she had an appointment. He still appeared to be too busy for another minute or two while she waited. Eventually, he decided to ask what she needed. He did get my wife in for a "digital exam". The techs in back seemed to do their job. But back up front the two salespeople couldn't seem to figure out how to use the computers to verify our vision insurance. The guy kept blaming the insurance website as well as complaining that their computers were so terrible. Then the female salesperson tried to help but she seemed equally confused about verifying the insurance, also blaming the computer. When another customer came in both salespeople walked away from my wife to take care of the new customer and left us. After about 10 minutes of waiting, we finally had enough. A "manager" had come out of the back office but not to help with customers, apparently. We did ask if she would just email my wife's Rx to her so we could go somewhere else to purchase glasses for her. Pathetic lack of customer service is no way to treat customers. Do better "America's Best".

Wow--what a stellar team you have in your eyeglasses center. I had the pleasure of working with…read moreAngela, Ann, and Emily on three separate occasions, and each of them was professional, knowledgeable, and genuinely kind. As someone who has never worn glasses before--and starting out with progressives--I was a bit apprehensive. However, they each took the time to put me at ease, sharing their experience and guidance on how to adjust, read, and see comfortably. Their support made all the difference. If I could give them each a bonus, I absolutely would! Great job, ladies--I truly appreciate your help and look forward to working with you again in the future. Thank you, Maria

I saw Natalie at the North office to help me pick out my new frames. sh was so nice and patient and…read moreI chose the first 2 frames she picked. she is kind, patient and know what she is doing. I am pleased and will definitely recommend her any time. Thank you Natalie for being so patient and listening to me. Sheryl Pyle