Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

After multiple visits, trying to make a decision on which treadmill to buy, I finally purchases a…read moreTrue treadmill today, from Nic Lano, at the Bellevue location of The Fitness Outlet. Although I read reviews of products and businesses before making an expensive purchase, I usually don't take the time to write a review myself. After my experience with Nic Lano, I feel compelled to share my experience. Nic was personable and patient in person and on the phone, every time I spoke with him. I wanted my husband to be able to try out the treadmills after leaving work, but getting to the store in time to check out the equipment before closing time at 7pm, was very difficult. Nic offered to stay later, if it would help us. Two days ago, we accepted his offer and he stayed over an hour past closing time to accommodate us. Although we felt badly to have him extend his work day on our behalf, he was so gracious about it. There was no pressure to make a purchase; he suggested that we take our time to think about it and call him when we made decision. This was customer service at its best!! The Fitness Outlet, as a company, carries an impressive variety of quality brands of exercise equipment, among them - True, Landice, Life Fitness and Hoist. I was impressed by how many excellent brands of treadmills I was able to try before deciding on one. Their prices, also, were better than on-line sites.

Do you care about service? There's the sale, and then there's the service. If you just need a…read moredumbbell or mat or something simple, then this review probably won't be of much value. If you are making a larger purchase or something with moving parts that MAY have an issue - I encourage you to read. If there is an issue - when do you expect the issue to be examined? Not necessarily resolved, but at least examined. A few days? Weeks? Month? Who do you expect to drive the issue to resolution? You or The Fitness Outlet (TFO)? Do you expect to constantly call for updates? Or do you expect TFO to constantly keep you updated? I try to limit this review to bare facts. No hyperbolic statements. Decide for yourself whether this is the type of service you want. 01/02/2026. Notified TFO of an issue with a brand-new elliptical trainer purchased from them. NO RESPONSE. 01/20/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 01/28/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 02/03/2026. Called TFO to discuss matter. 02/03/2026. Sent e-mail, which stated, "Confirming that we just got off the phone and you will follow up on 2/4." 02/04/2026. TFO emailed me that Advanced Pro Fitness (APF) would contact me to arrange for service appt. 02/04/2026 - 02/05. Communications back and forth with APF for a 02/06 appt. 02/06/2026. APF arrived and I had many issues with them before they even got to my door - like parking on my neighbor's property. But this is not a review of APF. They left with the matter UNRESOLVED and I notified TFO on that same day - 02/06. There was discussion of a part replacement and APF would get back to me. 03/03/206. Sent e-mail to TFO, which stated, "It's just under a month since the service visit - what is the status? Why aren't you affirmatively keeping me up to date - as opposed to me always having to seek out an update?" 03/06/2026. Called TFO to discuss matter. 03/06/2026. Sent e-mail to TFO, which stated, "Confirming our phone call today. You will reach out to Advanced Pro Fitness and then get back to me." 03/06/2026. TFO emailed APF and me as CC for update NO RESPONSE. 03/13/2026. Sent e-mail, which stated, "Richard, How are you driving this issue to resolution? There have been various calls, emails, visits, and other actions, but at the end of the day - the issue remains unresolved. Worst, I do not see you pro-actively and affirmatively owning the issue and driving it to resolution. How are you making failure an impossible outcome? There are various dates, but there are two that are indisputable. 1) I brough this issue to you 01/02/2026. 2) As of this writing, seventy (70) days later, the issue remains unresolved. Should this be the expectation of The Fitness Outlet customers?" 03/13/2026. Emailed owner of TFO for assistance. 03/13/2026. TFO emailed APF for update. 03/13/2026 (Friday). TFO owner e-mailed me back and stated, in part, "I will personally follow up with you Monday." 03/16/2026. APF sent email to TFO with as CC stating that the issue is "closed out." On same day, TFO replied back with a few questions. There was also a brief phone discussion between TFO and myself. 03/16/2026 (Monday). TFO owner did NOT "personally follow up with [me] Monday," as he stated in his 3/13 email. 03/20/206. A technician from Mercury Fitness came out and was about as unhelpful as the rest. There is a very SUBTLE vibration on the left as compared to the right. The issue is both sides do not feel the same. I cannot imagine how one can determine whether the left side is different than the right side by standing on the floor and putting two fingers on the left pole as I work out. How one can tell the DIFFERENCE between the left and the right by exclusively touching the left? But again, this review isn't about the techs - it's about how TFO serviced their customer. 03/20/2026. Sent a lengthy email to TFO and owner expressing my disappointment with how they have been servicing his issue. 03/24/2026. Sent e-mail to TFO owner regarding his statement that he would personally follow up with me. NO RESPONSE. NO RESPONSE EVER after owner's 3/13 e-mail. 03/25/2026. Rich from TFO came to house to examine the trainer himself. Besides tracking dirt into my house, and having an injured leg, he was unable to take the same steps to duplicate my workout. He left the house with the matter UNRESOLVED. 03/25/2026. On same day of TFO's visit, emailed back with further disappointment. 04/03/2026. Received text from Fitness Machine Technicians (FMT) to schedule service appt for 4/22. 04/22/2026. FMT arrived and did observe an issue but did not resolve it. He said the issue MIGHT be the floor but took no steps to confirm nor deny his theory. He said he would follow up and NEVER has. 05/27/2026 (day of writing). Patiently waited for a response from TFO and receiving nothing but SILENCE. The matter remains unresolved.

DON'T WASTE YOUR TIME!!! It took over 10 minutes after…read morewalking in for someone to even say hi to me. I was able to find everything I needed having to search around and get it all stacked at the counter before either of the 2 employees working so much as acknowledged me. The items available in the store seemed to be of a solid variety, but my god is the price gouged insane! For Olympic bumper plates I can get higher quality ones online for half the price with free shipping! The cost-friendly equipment you can tell is very low quality. The squat racks all felt like low quality and thin steel compared to what I feel should be the standard too. Solid fail for gym equipment as a store, but if you need something NOW then I guess they have ok selection.

Was SUPER impressed by the staff and selection here at Top Fitness. William was amazingly helpful…read morewith suggestions and ideas for a replacement for our 20-year-old treadmill. He knows his stuff! He even arranged for us to get a floor model from the Tacoma store so we could have it more quickly. Best part was how friendly and low-pressure he was as a salesperson. This may sound crazy but I want to go back to buy more fitness equipment here. Delivery folks were also excellent. It was a perfect transaction all around. I will recommend this store to my friends.

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.

Stock on items seems low. And they don't seem to give…read moreaccurate answers about that over the phone

I've been a loyal Big 5 customer for years, in California and now in Washington. At the Redmond…read moreStore. During this visit, I was browsing for cycling shorts and looking around other sections of the store--like I usually do when I shop for outdoor or camping gear. As I walked near the kayaks, an employee named Chad suddenly shouted across the store, "Are you OK?" in a loud, almost accusatory tone. I wasn't sure if he was speaking to me, but when I asked, he said yes. It made me feel like I was being watched suspiciously, even though I was simply browsing. When I went to the register, I mentioned that his tone had startled me. Instead of apologizing, he just nodded and made a "hmm, hmm, hmm" sound while looking away--completely dismissive and unkind. There was no "sorry," no acknowledgment, and when I paid, he didn't even say "thank you" or show the slightest courtesy. Immediately after, I saw him speak to another customer with a big smile and a polite tone. The difference in how he treated us was obvious and upsetting.

Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

I came in to rent skis for the day and had such a great experience. This place is seriously the…read morebest! The whole process was quick, easy, and super smooth from start to finish. Everyone working there is incredibly knowledgeable, experienced, and genuinely friendly, which made a huge difference. Charlie especially went above and beyond to make sure I had the perfect setup. He took the time to get everything dialed in just right, and you can tell he really cares about making sure people have a great time out on the mountain. I'll definitely be coming back and recommending this place to friends!

Heavy on skating, snowboarding, and disc golf gear & equipment. Lots of friendly employees to help…read more We were looking for more kid friendly equipment. The two choices for a basketball were $34.99 or $54.99 which didn't feel like resale. Bought a couple playground balls instead.

I had an issue with a broken locking latch on my home treadmill that needed repair. The treadmill…read morewas a discontinued model that was otherwise in good working order. I sent an online service request to Washington Fitness Services, who replied promptly saying they could help, but also advising that the repair was minor with brief instructions on what was needed to be done if I wanted to attempt the repair myself. They even sent me a link to a source where I could buy the part I needed, which was not easy to locate otherwise since the treadmill model I have is no longer being manufactured. I opted to have WFS perform the repair, and Dale was more than fair in charging us a reasonable fee for doing the repair. I was most pleased with his responsiveness and his genuine desire to help solve the problem, even though it wasn't exactly a large or complicated job. Nevertheless, the service, trust, and responsiveness Dale exhibited was worthy of a very positive review!

Dale is a treadmill godsend! He talked me through recalibrating the incline on my treadmill via…read morephone and didn't even charge me. If I ever have bigger fitness equipment repair needs, I will absolutely call Dale and happily pay. Integrity, friendliness, helpfulness: That's Dale.