I had an issue with a broken locking latch on my home treadmill that needed repair. The treadmill…read morewas a discontinued model that was otherwise in good working order. I sent an online service request to Washington Fitness Services, who replied promptly saying they could help, but also advising that the repair was minor with brief instructions on what was needed to be done if I wanted to attempt the repair myself. They even sent me a link to a source where I could buy the part I needed, which was not easy to locate otherwise since the treadmill model I have is no longer being manufactured. I opted to have WFS perform the repair, and Dale was more than fair in charging us a reasonable fee for doing the repair. I was most pleased with his responsiveness and his genuine desire to help solve the problem, even though it wasn't exactly a large or complicated job. Nevertheless, the service, trust, and responsiveness Dale exhibited was worthy of a very positive review!

Dale is a treadmill godsend! He talked me through recalibrating the incline on my treadmill via…read morephone and didn't even charge me. If I ever have bigger fitness equipment repair needs, I will absolutely call Dale and happily pay. Integrity, friendliness, helpfulness: That's Dale.

Wyane from Emerald city Equipment came to service my old treadmill and discovered the motor was…read moredead. He was there barely 10 minutes and talked about options of replacing a motor or buying a new treadmill and he said since his 2nd service call is free he would be able to assemble a new treadmill for free as it was included in his service payment of $245.00 and haul away the old one for an additional $50 as long as I don't wait 6 months to order a new treadmill for him to assemble Based on our talk, a month later I bought a floor model treadmill and called him to disassemble part of the treadmill and reassemble it to fit our door. He completely denied he had made such a promise and was looking at charging me additional $500 upwards despite him not able to lift any heavy parts!

My treadmill broke. I contacted this organization twice, once via their website's contact us form,…read moreand then again a few days later via their published email address. I got no reply from either. I don't know if they are out of business, or just non-responsive for weeks at a time, but either way is not good.

we hired Edgar to properly connect and tuneup our treadmill. He was prompt, did a great job, and…read morewas very fair with his price. We definitely recommend him.

Bad service! Repair guy caused a delay for my machine that was 3 months! An idiot that never gets…read moreall the parts he needs. Never again will I use them to repair my TM. Morons!

Value for price but the customer service experience can be enhanced. Satisfied with their…read morecollection of footwears.

This store is in a nice location (right off of I-90 and I-405) and there's alway plenty of parking…read more It's located with the Factorial Mall and has a decent selection of shops next to it. They always have a good selection of New Balance sneakers and at good prices. On my last visit, I was greeted and helped by Brandon. He was very knowledgeable and attentive.

I came in to look for some grey sweat pants and a nice gentleman name haisin offer to help me out…read more Hes super sweet but my question is that why was there only 2 workers on the floor? And why are there so many workers in the office and why arent they out helping too?

What a great shopping experience. The clerks in the store were very helpful, and the cashier way…read morefriendly and welcoming. I will definitely go back to this store.

The store always has what I am looking for. From my children's sports needs to fishing gear and…read moregreat sho selection. The staff is always helpful.

There is nothing big about this Big 5…read more I've made a number of trips here, whether it be for camping or sports gear, and the selection is pretty sad. It should be called Small 5. If I am to judge job satisfaction on the level of customer service and employee friendliness/availability, I'd have to say a job at this Big 5 must suck pretty bad. It's okay if you need something last minute (and they actually have it), but otherwise I would suggest you try to find another sporting goods store. P.S. The map for this location is ridiculously wrong...It's in Westwood Village, by Eats and 24 Hour Fitness. (okay, it's been fixed. a little.)

Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

This is absolutely the worst big 5 you could ever go to. Manager horrible, costumer service also…read moreawful. Every selection from fishing to snow gear is horrible even to golf balls. Avoid Covington big 5 at all costs