After involving the BBB and fifteen business days, I received a partial refund. The company deducted $47.76 from the purchase price of $239.29. I assume this to be a restocking fee, but there is no mention of a fee on the website. Avoid this place at all costs. read more

Called this number 1-847-790-4482, was sold the wrong part due to what I was told as a Google error! The old bait and switch. I even called to make sure I was getting the correct part. I asked if they would send a return tag. After being talked to as though I was stupid, they decided to send call tag. Stay away from this company, also know as the Hub Companies!!! Marty read more

Hands down, the worst company I have ever seen. Zero customer service. I was lucky as I only spent $15.00 on parts. I would buy a toothpick from these bums. read more

A great experience! My speakers were shipped very quickly. Great customer service. I had a question and it was answered very quickly. We need more companies like this one. I would purchase from them again in a heartbeat. read more

BAD experience! Ordered parts, being told it would ship out in 3 days. Order confirmation came in 2 days, and was told to watch for an email to confirm shipment. Follow up email did not come. 3 days after ordering, my purchase cleared my bank. 5 days after ordering, I called the company; they couldn't find an order with my name on it or find the order number that was included on the invoice they sent to me. The guy told me he'd check on it & call me back. He didn't. 6 days after ordering, I called again; this time no answer; I left a voice mail. 7 days after ordering, I called again; no answer. I repeated this on days 8, 9 & 10. I also sent 2 emails. On day 10, I reached someone through their online chat, who couldn't find my order at first either. He finally found it & said it wouldn't be shipping out for 3 more days. I asked him why I didn't get any kind of notice that it was on back order, or any call back from any of my prior attempts to reach them. He said my parts hadn't been shipped because they ran out of them & were waiting for more to come in. Late on day 11, I got an email that my credit card was being refunded; no explanation. On day 12, I called & got a live person on the phone. Though he tried to apologize for the way my order had been handled, it was insincere, and he offered no explanation for why I got no notice of "back order" nor any reply to my voice messages or emails. He said, "we're real busy" and "our phones were out for a week & a half." Odd since I reached someone by phone 5 days earlier. He couldn't explain why I had been refunded, nor did he offer to resurrect the order & get it out. Eventually, he hung up on me. This is not a good way to conduct business. I won't be shopping there again. read more

I ordered sprockets and a chain for my motorcycle via their website. The parts arrived on time and as described. They did have a problem with their phone system when I tried to contact them the phone number, and online communications (e-mail) get answered within a few hours. The chat feature on the website was never live during the few days I waited for my order to arrive. Overall luck of communications takes away from the shopping experience, specially if you happen to read copious negative reviews here and their facebook page. All in all an OK shopping experience. I would given 4 stars if it wasn't for poor communication. read more

I ordered a rear bumper by Rivco for my 2015 H-D Tri-Glide. Prices was the lowest I could find $184.00 with no shipping costs.other places plus Harley and even Rivco wanted over $200.00. I received the item within a week. Top quality product and easy instructions and install. read more

This company is a scam and should be shut down. They have no delay on taking your money, but fulfilling the order is another story. Another reason why you should always check out the companies reviews before submitting the order. Bad people Suck. read more

I ordered a part on Feb 4th. Called up a week later to find out where it was. Was told it just shipped out because it was out of stock, yet I was told it was in stock when I called. They then estimated 3-4 days to get here. alled back 8 days later when I didn't receive item. They contacted P.O. And I was told it was sitting there and wasn't sent. I cancelled order. I would think twice before ordering unless you don't care if and when you get item. I was not happy with service. read more

I recently bought a 2005 GSXR100o for the track. It needed to be geared up from stock. I am new to track riding so I really needed to give a lot of advice from Jim and Luke (the mechanic) on what to do. With Jim's experience as a former professional racer and Luke knowledge of performance parts I was set-up with an awesome track bike. These guys know what they're doing and you can TRUST them not to rip you off. They are responsive and and honest and the prices are certainly better than you'll ever see from a dealer. I've got over a 1000 miles on their set-up with NO problems and NO worries and they actually took care of problems I didn't know I had like the bike being lowered and needed to be put back to stock for the track and setting up my rearsets for track use that I didn't realize I was using the wrong set-up from stock. Trade with these guys, you won't go wrong. What they did for my bike; power commander V, race tires, vortex rear sets, hardbodies megaphone exhaust, brembo MC and calipers and steel braided brake lines, gearing for a small track and many other upgrades. My bike is awesome! read more

I went online to try and buy a digital speedometer and found what I was looking for on the website. I paid for the product and was given an order confirmation. After about a week later my product had not arrived so I called the business and asked them where my product was. The lady proceeded to tell me that the web page was incorrect and that the price of the product was mixed up with another product and that they would not honor the price they had listed on their website. She then told me they cancelled my order and would be refunding my money. No phone calls, no emails, nothing. I had to call them to find out what the issue was. I own a business with 110 employees and when one of them makes a mistake while dealing with my customers I am responsible for their mistakes even if it costs me money. That is what customer service is all about. If a painter comes to my house and spills paint on my floor the paint company is responsible for the damage caused by their employee. This "mistake" was caused by their employees or their website person not by me so they should honor the price and take up the issue with their employee. After the way this went down I wouldn't trust them to do the right thing. Use caution if you deal with these people. read more