I am writing this review as they were very rude to my wife when she called to get the service…read morerecord. The owner was rude to her! They have talked down to her and said they do not have any records and they do not know what she is talking about. I bought a new Vespa for my wife as a wedding gift. The new Vespa that I have bought from here has broken down 4x. Each time it has broken down we have sent it back to them. We have sent it back to them 3x to fix and they cannot find the problem with it. At this point, Piaggo of America has sent the Vespa to another authorized dealership to service it. The last time it broke down while she was riding it and made her swerved onto on coming traffic. She almost got into an accident. Apparently these guys do not care about any of that. AVOID this place at all cost. Do not take your bike or scooter here for repairs. Do not even buy from them. They are nice to you until something goes wrong. Old review Just bought a Vespa for my fiancé as a wedding gift here. I am shocked they do not have any reviews yet. Bought the scooter from Don. He is a great guy. One of the co-owner and you can tell this is his passion. Guy had a very successful career working and I guess this is what he considers as retirement. He was very knowledgeable in not just scooter but motorcycles. It was nice to buy from an honest dealership. This is not the first vespa dealership I've been to to try to buy one. Last one felt like buying from a used car dealer. Needless to say I walked away from there. This place is very straight forward with pricing. They are very honest. Family own and you can tell they treat all their customers with respect. Felt like I was buying from a friend rather than a stranger.

DO NOT BUY A BIKE FROM WINDY CITY! Let me start by saying I…read moreworked for Harley for 3 years a while ago and I loved the company and location, also I have been buying and riding Harley for two decades. After this experience I will never buy another Harley again! Process was going fine, my salesman Aaron i think is his name was knowledgeable and easy to talk to. Sales manager Shavon was a good dude, high energy and a fast talker but had respect. Clothing gals were fine, not much time spent there. Parts counter were cool dude, not pushy and had plenty of knowledge of product, service again didn't spend much time there but they were nice and honest about time frames for bike related issues and definitely knew what they were talking about. Went to finance and I think the guys name was Jermey or Jordan I cant remember at this point. He sold me on an extended warranty that i was unsure about, but pulled the trigger on. He did inform me that i could remove it whenever I wanted if it wasn't going to be used. This ended up raising my monthly by about $85....After a few days I went back to pick up my bike because i had some pipes and highway pegs put on it, now mind you it was never in my possession and never was taken off the lot. I decided i didn't want the warranty because i wouldn't use it at any point, the finance guy did his best to sell me on it but i told him to just chill out and take it off my mind had been made. I asked what my monthly would come back down to and he said that my monthly would stay the same. This makes no sense to me at all, and he could't explain it properly to me either, eventually he just said "well i'm sorry man but this isn't a conversation i thought i would be having two and a half weeks later" Mind you it had only been six days since I purchased the bike. SO he got his GM involved and this guy is a real peace of work. He definitely only cares about his bottom line and not the customer. After back and forth about the monthly he finally said "I'm sorry but this isn't information that we just give out, and you should have asked about it before you signed" I told him to scrap the whole deal and I will take my business elsewhere. He then proceeded to offer me $9000 less than what the bike was worth because it was used! Again, never driven off the lot, never test road, nothing! He just strong armed me and knew I wouldn't do something crazy like that. Gm Rene is his name, look out for this guy he does not care about anything you have to say in any stretch of the imagination. I can't believe the owner JERRY CARRILLO even hired this guy. I mentioned that I was going to speak to my lawyer because I feel im being taken advantage of and he became verbally hostile instantly. DO NOT BUY A BIKE FROM HERE FINANCE WILL TAKE ADVANTAGE OF YOU!

Ball drop extraordinaire…read more Long time customer who decided to bring in someone who is looking for a new set of wheels. I guess I was referring a possible new customer. We walked in at 1106 this morning as I checked their hours which said 11-4. The gentlemen (employee) who was perched in the seat where the manager usually sits hollers "we're closed" and we open at 12 Now I'm not in sales but I can say that if I worked at a business that advertised the wrong opening time and I had 2 customers walk in on a rainy day before opening time I would have at least taken the time to get up off my a$$, greet the customers, explain the hours and maybe inquire as to how I might assist them during normal business hours. I was going to inquire about winter storage for my bike I bought here back in November and my son in law was going to inquire about a new purchase. I guess LSHD doesn't need our business I'm sure we will find another dealer to take our money !

I'm happy to be back on Yelp. I've been using it to find smaller family businesses where I could…read morespend my money in support. I went here to have them look at a troublesome door on my RV. I worked with Danny, and had the pleasure of meeting his son. Such wonderful people. I am so glad I found them. I look forward to revisiting, but I don't look forward to the reason I would have to:) Shout out to the beautiful aquarium in the office, the high-quality service, and great recommendations. If you need an expert for any RV repair, give them a call first. I'm glad I did.

My Aqua Hot recently broke, poor timing with record cold weather here in November 2019, I was able…read moreto get a very quick appointment and even though Danny had never worked on a propane model after a short diagnostic, some overnight parts from Aqua Hot in Colorado and then an even shorter installation period my heat was working again. It's been great to have heat and hot water again! Excellent service and they were willing to be very accommodating which is great since my wife and I are full timers.

After involving the BBB and fifteen business days, I received a partial refund. The company…read morededucted $47.76 from the purchase price of $239.29. I assume this to be a restocking fee, but there is no mention of a fee on the website. Avoid this place at all costs.

Called this number 1-847-790-4482, was sold the wrong part due to what I was told as a Google…read moreerror! The old bait and switch. I even called to make sure I was getting the correct part. I asked if they would send a return tag. After being talked to as though I was stupid, they decided to send call tag. Stay away from this company, also know as the Hub Companies!!! Marty

Sammy helped me out on a Saturday morning without hesitation. This was after the two heavy tow guys…read morethat I usually use and know personally, couldn't. I got off the phone with Sammy with a total confidence that he had this. And there were no surprises. The next thing I heard was a text, saying the truck was dropped at specified location. With, "enjoy the rest of your vacation" attached. Firehouse will be my go- to, from here on. Thanks again, Sammy!

I needed my Jeep worked on and the team was great. Plus Mark at the front communicated everything…read morewith me timely. Would definitely recommend this place

The techs are great. The owner is rude and dismissive. When I asked if they did military discount…read moreall he said was "only active duty." I guess 20 years in the Army Reserves has no value. I'm done and done with this shop.

Personalized service and one of the better selections in the area, has been a great place for…read morechildren's/teenagers bikes, as well.

The quality and value was outstanding!!! I had scratches on the backside of the driver's side of…read moremy car! Havana Kustoms did excellent work.It looks brand new.

First and foremost is the communication. Frank is great about returning calls and responding to…read moretexts. I had 2 motorcycles repainted this winter 2025, and both projects turned out beautifully. I was kept in the loop about every aspect of both jobs, including being sent pics of the process along the way. I always knew where they were at, and when to expect completion. Havana's pricing is very fair and competitive, plus the quality of the work is top notch. Great local business that takes pride in their work, and provides honest and detailed information about any and all work to be performed. Highly recommended. Thanks guys!​

I needed a reliable company to transport a newly purchased motorcycle a rather lengthy distance…read more Great communication, timely pickup, attention to detail on loading and unloading my bike. Pickup and delivery was absolutely flawless. I made the right choice. Pricing was comparable to the service I received.

I used services to tow my bike Breakout it was taken care and handled safely and on time given by…read moretransporter