Shout out to Jericson for always being there whenever you need him most. Anything that goes wrong in my apartment or within the maintenance of the property is there to quickly get it done with no hesitancy. ! read more

Jericson, the Senior Service Tech, is an awesome person and is extremely helpful in the community. My car's battery was dead one morning and he immediately got his car and helped me jump it right then and there. He also helped fix our apartments dryer, and it's never worked better. Very thankful that he is around. read more

Jericson, Guenther, and the rest of the staff have all been wonderful! Jericson takes care of maintenance requests pretty much the same day or the next day which has been spectacular service. Guenther is always ready to help me with my missing packages or print outs. I've had a great experience living at Edgewater. read more

Despite being a large property, I have been very well taken care of by the staff, and have felt safe here since arriving during peak COVID. Jericson has provided same day service for all of our maintenance requests this summer, which is very impressive. Gunther, in the front office, is very friendly and has been a great help to me many times for various needs. read more

Jericson came over and fixed my fridge the same day and is always great to talk with. He's always been prompt and really doing some awesome work around the whole complex! read more

Jericson with the service team makes living here more enjoyable. He's always there when you need him and is super caring. He's helped us numerous times and knowing I can reach out to him if I have a problem is very comforting. read more

The team is responsive and professional. The team is taking care of the building like their house, last time I called for an emergency while moving-in, the janitor was helping me vacuumed shattered glass throughly, he made sure that tiny pieces at the corner are vacuumed completely, the other team member showed up with a first aid kit and patched my bleeding finger. This is beyond my expectation. I barely put maintenance request, but from one of the interactions with Jericson, a maintenance technician, he was very responsive with the communication and took care of maintenance request professionally. He invited me to leave a review in a public forum, which I did, in return for a good service. read more

Jericson is the actual best maintenance person I've ever met at an apartment complex. He's quick and helpful and kind. 10/10!

Jericson is the best! He is incredibly helpful in every imaginable way from the moment we asked him where the loading dock is so we could move in. He walked us to where we needed to go and even helped us back our cargo van into the dock. He was working on a lot of things that day, but never hesitated to help us even get our bigger items prepped to roll into our apartment. He's a very busy guy, but he does everything he can to make sure we have everything we need and all our questions answered before his next task. He's super knowledgeable and approachable; I'm glad he's the one to introduce us to the smart-home world. As excited as we've already been to live in Edgewater, Jericson actually makes living here even better. I couldn't believe it either. Thank you so much for all you do, Jericson! read more

The apartment has modern interiors and great maintenance. Jericson (Sr Service tech on the maintenance squad) is wonderful! He's super prompt on fixing any issues and a great guy to talk to. read more

Great views from apartments overlooking the water. Love the community and the shared areas. The maintenance service is also great; Jericson from the service team is always super helpful and quick to respond and takes care of everything efficiently. Property manager Gunther was very attentive while signing the lease and has been very helpful since. read more

We moved into our studio at the end of last month. Our leasing agent Franz was super helpful through the entire process, from showing us listings, to helping us with paperwork, to making sure we had our own elevator during the move. As we settled in, the maintenance staff have been great in helping us with requests. Shout out to Josue and Marquise! Apartment itself has been great--convenient location, reasonable (for SF) rent, modern architecture and facilities. No issues thus far. read more

Many ongoing security issues neglected by property management company. This is NOT a luxury complex.

My fiance and I lived at Edgewater through late 2020. A great start (great location, lovely creek-side walks, nearby basketball courts) turned into a deeply disappointing experience. Our biggest complaints: a) Mold, Mildew, Flies - significant issues with the infrastructure of this multiple-decades-old building; lot of shoddy fixtures and issues that are near impossible to resolve (and in fact were not fixed during our time at Edgewater) b) Severe Understaffing - the issue above was exacerbated by the fact that there are too few employees to service the building's needs. By the time we moved out, the apartment was down to one maintenance worker split between two properties and an office manager who bless his heart was perpetually busy in meetings. While great people, they simply could not keep up with our service requests and at one point seemed to get mad at us when we requested help fixing the recurring mold, mildew, and fly problems (that were never resolved). Maybe a result of COVID staff cuts? Be warned your problems will linger. c) Nickle-and-Diming - as part of move-out, our security deposit was docked for carpet cleaning (for which we provided a receipt of service) and painting (which we worked with the maintenance person to do ourselves and for which we should not be charge according to the State of California). The unit's billing department was curt, evasive, and unwilling to right this wrong. Read your contract carefully! read more

Love this place! Property Manager, Jericson, is also so nice and very helpful. Definitely recommend.

Edgewater's service and maintenance system has been very good since we moved here. Whenever we need something done, we're able to submit a service request and usually get a reply within hours. We recently had an issue with our shower, and Alex fixed it within a few hours, with great results. This is one of the many perks of living in a managed apartment complex like this vs. a regular apartment. -Mathew read more

I lived in Edgewater from October 2016-October 2017 and had a very pleasant experience. The apartments are spacious, well maintained, and the staff is excellent. In particular, Jose, the maintenance guy is on top of everything, and is also super friendly, courteous and always smiling. We did not have to make any maintenance requests in an entire year of living here. Amenities included: in-unit washer/dryer, a small jacuzzi, courtyards where you can barbecue, play pool, or play chess on a giant board. There are also fire pits in the courtyards, but they almost never worked while I lived there. The indoor gym is small, but should have all the equipment you need (including a squat rack). Now, as for the residents. Lots of super entitled folks who want to be treated like princesses. I heard complaints about how they hated the construction in the courtyard. Once the courtyard was ready, they hated the millennials who would use the courtyard. And when they would use the courtyard, they'd complain about how it's not perfect given the rent they are paying. Would recommend you to stay away from such neighbors and make wiser decisions about your friends. We decided to move out because I was a bit tired of living in the mission bay area, but had a positive enough experience to trust other UDR apartments in future. The money remaining in our safety deposit was promptly given back to us when the lease expired. read more

The building is quiet and super clean. I enjoy the boutique feel and the close proximity to the muni.

Meh! Lived here for 8 months. Charged $325 for painting at move-out. $200 for cleaning $200 for cleaning the bedroom carpet. Tried to gouge me when it was time to resign the lease. Parking garage is empty but still charge $375 for parking per month. Had my bike stolen from my patio. Not nearly the luxury you would expect for the price. read more

WARNING! IDENTITY THEFT! My identity was stolen as a result of living here. I lived at Edgewater 2012-2013. At the end of 2017 my identity was stolen and used to buy a $60K car and open a number of credit accounts. The suspect had the apartment application I filled out for Edgewater with ALL of my information; SSN, DOB & past address. Either the office here was completely negligent in storing and shredding this information OR there was someone involved in sharing it illegally. read more

I've been living at Edgewater for 6 months now and I simply cannot wait for my lease to end so I can move out! If you like paying luxury prices to live in a building with no security where homeless people come and go as they please this is the place for you! Other amenities you can enjoy while living at Edgewater include having your car broken into, having your bike stolen, having your packages stolen, and poop (hopefully dog) throughout the building! Did I mention that the apartment is located right next to a raw sewage dump so that half of the time that beautiful water smells absolutely awful? Management's response to all these lovely amenities is to tell you to file an insurance claim or they might offer to let you out of your lease penalty free only to backtrack on their offer. Lease at Edgewater (a UDR property) today! read more

Edgewater - Secure garage. - Apartments Near Me - San Francisco, California

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After Andrew left, we weren't sure how the new office manager would be. Shohreh has been amazing! We went to the office after returning from a long trip with a bunch of questions and she answered / helped us out with each questions promptly. She even clarified the confusion on the Luxor lockers sending us multiple notifications for the same packages. Keep up the amazing work! read more

Be careful when reading some of the one-star reviews. There are some bitter people who appear to expect palatial living and throw a strop over tiny things. My wife and I have lived here for one year and we will be moving on but only to save some money and get a bigger space. Some of the residents here are pathetic and feel the need to moan and whine about every little thing. They're right, its not perfect and its very expensive but you signed up for that when you moved in. There was construction across the street yes, but the entire Mission Bay area is a construction site. Go live somewhere else if you don't want that. Things go wrong with complexes but you just have to move on and deal with it. We have had no major issues with the staff, in-fact they have been brilliant - especially the maintenance team. When something is broken someone is typically here the same day and fixes it on the spot. A+. There have been some issues with the garage door not working which is pretty bad considering the price we all pay for a single parking spot (~$300) and people have had their cars broken into and windows smashed which must not be a nice experience. But lock your car and don't leave valuables in plain site - 16 year old kids are taught that. You can't beat the location here (if you travel on the 280 or CalTrain) and you are a stones throw from ATT Park. My message to future tenants - do your research...it's expensive but the appliances are brand new and very nice. Location is awesome. Be nice to the staff - why be an a**hole?! Read the reviews and make up your own mind. Message to the tenants: sort out your priorities in life. The staff here are people, don't be so bloody rude all the time. read more

Would not recommend. Moved in a few months ago. Construction is extremely poor and you can hear every footstep and noise your upstairs neighbor makes. Currently looking to move out early and I have found at least 5 buildings on the same street with better noise insulation, newer construction, same amenities, 24/7 doorman, and cheaper rent (one of them right across the street). Onsite leasing and repair staff are friendly. read more

We couldn't be happier with our choice to move to Edgewater. From the staff to the facility, I have yet to have a bad experience as a resident of 4 months here, at Edgewater. I'd strongly recommend to anyone looking to live in the Mission Bay Area! read more

Echoing everything people have said below - the management and care of this building is pitiful. I have lived here for many months and love the location so it makes me very sad to write this review but I would not ever recommend someone move here. This is the second time in the past three weeks that our packages have been stolen within a day of delivery. They say they have a system with lockers, but packages are left loose in the garage and the mail room and folks (residents? people walking by the building?) take whatever they would like. The leasing office has no remorse and basically shrugs their shoulders and says "go away" and the supposed security system that watches the lockers says that they can't see anything. If you value the things you are ordering (we're coming up on holiday season in the middle of a pandemic so this will be fun) I do not recommend moving here. read more

I've lived @ Edgewater for over 2 years now & I'll be renewing again. The location in conveniently located to AT&T park (yet far enough to avoid ball park traffic), Cal-Train & major highways. The office staff is EXTREMELY helpful, friendly & prompt to tenants needs. Edgewater has an in-house Maintenance Team, so requests are dealt with professionally & timely. Huge plus!!!! They offer secured garaged spacious parking. They also have newly renovated common areas with: pool tables, BBQ grills, Gym, multiple Lounges, Chess, & jacuzzi. read more

Shout out to Jericson for taking care of all the maintenance request in such a timely manner. Always goes above and beyond to get the job done! Very professional and accommodating. read more

Terrible management and a lack of maintenance. The hot tub is NEVER open. The fountains are full of stagnant water. The fire places are full of logs and blocked with a plastic cover to discourage use. This place is a scam and a rip off. The people hired on site are cool but it obvious the owners are in a cash grab (they don't give a fuck) scenario. DO NOT DO BUSINESS HERE read more

I moved in to Edgewater on August 8th, 2013 and out on March 29th, 2016. On the whole I loved living there and have many fond memories from my time on Berry Street. First, the good: the staff is outstanding! Arthur and Sindy are helpful and kind and just the best. Living less than 2 blocks from Philz is also amazing - my girlfriend and I spent a lot of time there. You're very close to Safeway, Walgreens, Caltrain, Muni, and a number of good restaurants. There's no better place to live if you're a Giants fan. The floor plans are good; our unit had a huge walk-in closet. The balconies, on the units that have them, are a pretty decent size. There are several outdoor spaces appointed with grills and very nice furniture. The resident lounge is beautiful. Edgewater is very pet-friendly! I love dogs, so being situated between two dog parks and having many neighbors with pets were things I enjoyed about it. If you're not a dog person, well, that's something to consider. Next, the not-so-good: Edgewater is 8 years old now, and the finishes and fixtures are dated. Most of the units have carpet everywhere but the kitchen and bathroom(s). The kitchen situation isn't the best: the stoves are electric, our garbage disposal was woefully underpowered, and our dishwasher was absurdly loud. The toilet seat was held on with plastic screws that required constant tightening, and the bathroom sink was a terribly cheap plastic. Edgewater has no security desk or door person - or any 24 hour staff. The neighborhood is safe but it would still be nice to have someone around at night. During the day, the only on-site staff are the leasing associates (and maintenance personnel). If they're giving a tour, the office is locked so you can't pick up your packages/ask questions/etc. They are adding a 24-hour package locker, which at least addresses the first issue. There's only 1 elevator per wing (3 total) and they're ridiculously slow! More often than not at least one is "out of service." And in my opinion, the gym is too small for the number of residents. It gets pretty crowded during peak hours. Finally, the outright bad: a new 5-story apartment building is going up directly across the street. The northwest-facing units (like mine) used to have a pretty decent view of the city. But Edgewater is only 5 stories, so all of those views are now obstructed. And - it's an active construction site. It's not as bad now as it was when they were pile-driving for 30 days straight, but it's still going to wake you up 6 days a week when they start at 7 am. We had a lot of black dust come in through our window, too (though some was probably from the 280 freeway nearby). Construction on Eviva is supposed to end in October 2016... If they're on time. In any case, it's a hard thing to live next to. Units with doors to the outside desperately need screens over said doors. You'll want to enjoy SF's year-round beautiful weather by opening your door. Unfortunately, Mission Creek attracts its fair share of mosquitos during the warmer months and they *will* find their way into your apartment. Burn an incense stick or something. And did you know there's some kind of sewage facility (or something equally smelly) at the end of Mission Creek? Well, now you do. It's about 725 feet from the southwestern tip of Edgewater. Most of the time you can't smell it, but when you can - oof. Not good. Management has an exclusive contract with AT&T to provide telephone and, more importantly, internet service. The building is wired with fiber but for some completely inexplicable reason the fastest connection they offer is a pitiful 24 Mbps/3 Mbps for $80/month. It suuuuucks. My new ISP charges the same for a balanced 1 Gbps connection. And their contract with AT&T means they can't bring in someone like Webpass or Monkeybrains to force AT&T to compete. Also inexplicably, the units are wired with 100 Mbps Ethernet rather than 1000 Mbps Ethernet. There are plans to renovate the common spaces, and to upgrade some (all?) of the units with hard flooring and new appliances. But that means *even more* construction, and *inside the building* at that. And it's my understanding that they intend to charge more for the upgraded units. That is of course the prerogative of the ownership, but I just don't think it's reasonable. Our rent was $3,456/month + utilities. At that price point, hard floors and modern appliances are pretty much required just to compete with the other high-end buildings in SoMa. Especially since Edgewater lacks many of the features/amenities its competitors offer. For $400/month more, our new building has 24 hour staff, a huge gym, 3 ISP options, valet service, package delivery, a pool, and more. Edgewater is a fine place to live. When the construction next door and inside is finished, it'll be even better. The area is quiet, safe, and full of great businesses within walking distance. But in this price range, you can probably get more for your money elsewhere. read more

Edgewater is a nice place to live and is dog friendly which can be hard to find in the city. It seems most angry reviews were expecting flexibility in the policy/lease agreement which you will not get (it's a corporate run apartment building). With that said- maintenance and day to day interactions are Edgewater's strength. Jericson is the best! He is very responsive to all maintenance requests and goes the extra mile to make sure you're happy with your apartment. read more

Well, the park finally opened up. I know, because a lot of the apartment building tenants were standing in it during last night's (11th) fire alarm - don't know if it was false or not. It's probably a good thing if it was false, though, because some of the fire doors have been propped open for a couple weeks now... You know what else is open? The garage gate. It's been broken for a week now and I talked to a neighbor whose apartment was broken into (door kicked down) and her TV stolen. Hmm... I wonder how the crooks got in... Look, at this point, this place is nothing more than a bunch of nice people stuck running a building with a lot of problems. *Sigh* I'm adding a star because they're letting me out of my lease. *EDIT* Took the extra star back because two days later they no longer want to let me out of my lease without penalty. It just never ends. What more do I have to put up with? *EDIT - 08/05/08* Just GUESS why I'm awake at 2:15AM commenting on Edgewater AGAIN. Wait - you guessed because there was YET ANOTHER false fire alarm? Well gee, you must be psychic... But can you guess how many times I've had to endure these fire alarms? 12? Wow, you ARE psychic. (And before I get called a liar again by UDR - that's 9 times the fire department came out in the middle of the night, and 3 times when there were scheduled tests of the fire alarm system - once without any warning, and twice with a day's notice from the management.) Oh, and I'd like to point out that I don't dislike the staff here. I've said over and over that I think they're great. It's the management that has made my life miserable. And for the reviewer who LOVES this place - consider this before asking us to look inside (us, the multiple people who are unsatisfied but must all be wrong and whom you feel the need to insult), and ask yourself how you'd feel about living in a place where once a month you have to trek out in the cold at 2AM because of a false fire alarm. Is that unreasonable? If it remains unresolved, will you still feel the same in a couple months? Will you update your review? After a year of this problem not being resolved, don't I have a right to be upset? Remember, I moved in opening day 08/15/07. Between the guy who reviewed the place without ever living here and the other people passing judgment without understanding our complaints, I'm starting to feel like a lot of these reviews are plants. But hey - you already know what kind of people we are, so why should we try and convince you otherwise? *Edited 09/13/08* Added a star because the new manager has been a blessing as we are moving out. I just wish she was here before... I do think that things are getting better, but I've still got a bad taste in my mouth from the problems over the year and the unbelievably rude UDR (not on-site) management. And on a side note - while I'm on my soapbox - I don't understand why people feel the need to attack other people's reviews. I'm reviewing my own experience, not yours. If you came after many problems were fixed, then that's a blessing for you, but it's no reason to treat other people as though they are high-maintenance snobs who just love to complain. There were (and still are) some serious issues with Edgewater. Tell your side of the story and let other people tell theirs... read more

The only good things about the Edgewater were the friends we made and that it was pet friendly. Safely out of there, we still have our pets and friends. Much like war veterans, we support one another through our post traumatic stress and pray for those we have left behind. The endless fire alarms, cheap fixtures, constant safety concerns, etc., mentioned by many reviewers are true, true, true, but the main issue is the lack of concern from the management. We lived there 6 months and I believe we had three different management teams and a revolving door of in house staff. Each team offered the same "we could care less" attitude. Every time you called or went into the office to ask a question, complain or even get basic information about the fire alarms, noise from an upstairs neighbor who played loud music at 3am every night, broken garage doors, broken back doors, broken intercom system, theft, no hot water, no water at all, the list goes on and on, management would ALWAYS say they would call you back with information and NEVER did they. It was a complete joke. I'm sure they were sick of hearing everyone complain or ask questions about the same issues, but if they simply gave updates via memos about what was going on and when things were going to be fixed it would have helped. I'm surprised the city of SF has not given them fines for the numerous false fire alarms. They have cried wolf so many times, that when there is a real fire, I seriously worry about people getting hurt because they will not have left the building. So get out now or don't bother moving in in the first place. read more

I've lived at Edgewater for almost a year now, and love it! The neighborhood is perfect for me and my lil' pup that loves to walk the Promenade every morning ^_^ It's convenient having back door access to Mission Bay Park and the off-leash dog park is minutes away....I love running the trail that also links up to the Embarcadero. It's city living with a backyard...sort of! Mission Bay Park patrols the area morning and night, and I find neighbors in the area are very nice and welcoming. Edgewater throws awesome social events where I have met a lot of friendly residents which has made it easy to settle into the SF lifestyle! The staff at Edgewater are always professional and fun, and my service requests are done timely and carefully. I've never had to submit a request again for the same thing. Fred, Arthur, Nick, and Lincka all work hard to make sure me and my pup are taken care of and couldn't be happier :D read more

Although many of the staff are amazing recently I put in a service request and in less than 1 hour Henry G. came to fix my faucet. He did it quickly, perfectly and with his signature smile. He even put everything away back under my sink (although he didn't have to). Arthur in the office is also always awesome. He is one of the best things about my 2 years living here. read more

Just moved in and I so happy with my choice! Everyone is friendly and helpful. I needed help with adjusting the built in shelving and they instantly went above and beyond to assist me - didn't even have to do any silly paper work request. read more

I've made several service requests over the last year +, and Jericson responds quicky and fixes our issue each time...even when I think 'eh, I don't know if this is fixable, but I'll give it a try." Jericson always delivers! Just a couple of the things he's fixed for us: dryer blowing hot air into the unit, running toilet, dishwasher that wouldn't drain, changing out shower heads ... the list goes on. Most recently, he built new window screens for us to replace the ones with holes and bent frames. Jericson is super accommodating and goes above and beyond to make sure we're satisfied with any job he does. read more

We lived at Edgewater for 1 year. During this period, even after multiple complaints - two of the heaters were not fixed. There was a break-in in the bike storage and I lost my $600 bike. The response of the staff was that they changed the lock. When we left, they did the inspection and estimated that we would need to pay for painting and cleaning of roughly $250. The final bill was $970. When asked why there was a discrepancy in the charges, the manager -Fred - told us that we need to look at the big picture and that they use contractors and therefore can't control how much they charge. This place will nickel and dime you to death. Do not pick this place if you have a choice. If you do - then expect a lot of surprises. We moved to Millbrae and the commute into the city is just the same and we pay $1000 less than this place for a bigger house. Totally not worth it and we walked into it as new migrants into the city. read more

I recently moved into Edgewater and am super happy with the building, our unit and in particular, how helpful the staff was. We worked mostly with Sindy Sis and she is amazing - from the lease signing to getting us setup so that we could move in, etc. - not only is she super professional, she is thorough, great with communication (clear and timely) and definitely a pleasure to work with. My boyfriend has been living in one of the studios at Edgewater previously and we are currently in one of the upgraded 2 bedroom 2 bath apartments. I highly recommend! The hardwood floors and brand new appliances were a great new addition. For the price (and better value than some of the other SOMA buildings), you get a lot -- the amenities of a nice building (private and shared outdoor space, access to several nicely maintained BBQ grills, 24-hour lockers for packages and laundry / dry clean, secured parking and a beautiful shared lounge with a super large screen TV). What I appreciate the most is how quickly they respond to service requests. I've lived on and off in the city the past decade and I will say that this is one of the best service I have ever received. Thanks Sindy and the Edgewater team. read more

Jericson is timely, professional, and friendly. He responds to requests within 24-48hrs and get's things taken care of promptly. He also offers advice and recommendations on what services he can help improve on in the apartment. It's wonderful to have a reliable service technician! read more